Jobs at Telesure Investment Holdings (TIH)

As a member of the team you will form part of an expansion drive in Business Insurance and therefore we require seasoned and experienced sales people, whose primary function is to generate high quality leads for our contact centre by canvassing small to medium enterprises, on an individual basis.

Specification

• To effectively build and maintain relationships with prospects.
• To generate high quality leads from prospective clients on a daily basis.
• To assess marketing opportunities to contribute to the growth of Business Insurance.
• To gather information on prospects requirements for product enhancement.
• To effectively build and manage relationships with management and the call centre.
• To effectively promote and advocate the brand to prospective clients in order to convert new leads to sales.
• Understanding customer needs and consistently meeting customer expectations.
• To ensure up-to-date industry and market knowledge, as well as internal products, processes etc.

Essential

Requirements

• Matric / Grade 12/ SAQA Accredited Equivalent*
• Tertiary Qualification* SAQA Accredited Equivalent*
• Financial Sector Conduct Authority (FSCA) competency requirements**: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA

Disclaimer

• SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
• #Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Essential

• 1 - 3 years marketing or sales experience in related industries (banking / financial/ insurance / business services)
• Valid drivers licence with own vehicle

Desirable

• 6 months relevant experience in commercial insurance

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The Senior Manager People Operations will be required to demonstrate sound insight into TIH’s commercial strategy and operations and translate that into an effective people plan. Develop strategic partnerships with the TIH Group Exco, senior leadership teams and the TIH People enablement team (previously known as Centres of Excellence) and deliver through the People Partners.

HR Frameworks and Tools

• Identify requirements for HR frameworks and tools within an important area of responsibility to meet business needs. Specify the design and manage development and implementation, ensuring compliance with external requirements and integration with the broader People policy framework.

HR Data Analytics and Insights

• Utilise our people data analytics and insights to influence leadership re the people agenda got the best decisions and recommendations for the business
• Lead and manage the delivery and implementation of the People strategy through the People Partners across TIH, in line with best practice, relevant legislation and within agreed timelines.

Budgeting

• Take responsibility for setting and managing area budgets so they align with organizational strategy.

Performance Management

• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / persona objectives.

Facilitates Rewards Processes

• Manage the annual salary review process execution in partnership with total rewards
• Identify the need for reward programs and partners with COE to deliver (personalised rewards)

Information and Business Advice

• Identify and/ or evaluate causes of conflict and propose appropriate corrective action.
• Support business in developing their EE plan (including numerical targets and
• AA actions)
• Facilitate the alignment of business strategy and EE plan
• Ensure execution of all initiatives in line with the BU EE Plan

Requirements

Education and Experience

• Matric / Grade 12 or SAQA Accredited Equivalent*
• Postgraduate qualification in Behavioural Sciences / Business Management, HR Management or SAQA Accredited Equivalent*
• 10 to 15 Wide and deep experience providing HR practice expertise

Managerial Experience

• 6 - 10 years experience

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The Retentions Consultant contributes to the organisational goals by conserving policies for the business across all channels and brands through the execution of specific retention strategies and approaches. In contribution to the value added product and the Telesure strategy, the role will strategically grow the volume of Customers on Risk (COR) therefore improving overall profitability.

Specification
Job Objectives/Outputs

• Accurately identify the origin and reason for policy cancellations (or cancelled policies) relative to the various channels and brands (broker or customers)
• Effectively determine the cause for the policy cancellation (or potential policy cancellation) by selecting the most appropriate approach of responding to the customer or broker
• Apply different discounting strategies relative to customer profitability as determined by business analytics and tools
• Engage in effective brand reputation management aligned to specific customer concerns in order to limit brand damage and integrity
• Update key customer information across all relative systems as required
• Adhere to all required risk and compliance requirements as stipulated for the role; adhere to all business rules, business processes and system access and management regulations on an on-going basis
• Adherence to agreed house rules for the team and environment aligned to key performance and quality standards at all times
• Effective retention of customers for the business across all channels and brands measured by agreed persistency ratios
• Deliver the Telesure Service Way through personal effort and through others
• Deliver on TCF principles in alignment with regulatory requirements

Essential

Requirements

• Grade 12 / Matric
• RE/ FAIS qualification
• At least 1-2 years experience customer services call centre in a Financial Services / VAP environment

Desirable

• 1-2 years experience in a retentions environment
• Customer experience framework, methodologies and philosophy (including personal experience)
• Emotional maturity
• General business acumen
• Value added product (VAPS) operations
• Product retention
• Short term insurance
• Computer Literate

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• To undertake all system test related activities in support of the business requirements for the provision of new and updated systems.
• To ensure that test scenarios and scripts are prepared in a structured way, prioritised to reflect business or technical priorities and are approved by appropriate stakeholders. Scope is to cover test cycle contents and regression packs.
• To create automated and functional test scripts, execute test scripts, monitor the execution of automated scripts and ensure results are recorded.
• To co-ordinate re-testing of defects and issues either through ‘at desk’ re-tests by business test representatives or via walkthroughs with third-party providers.
• To prepare and maintain relevant test documentation, including test scripts, activity schedules, narrative and written reports, and visual progress charts.
• To take responsibility for: time management; reporting and monitoring; risk management; issue management; quality assurance and change management.
• To support other test team members and associated IT and Business resources as appropriate to the implementation of testing related activities.
• To carry out other tasks as agreed with the Test Analyst or Team Leader.

Requirements

• Knowledge and Experience Requirements

Essential

Level of Education:

• Grade 12 with University Entrance (NQF4)

Desirable

• A recognized software Testing certification / diploma / degree
• ISTQB Foundation Certification

Essential

Experience:

• Minimum 1 years’ experience in a software Tester role or,
• Minimum 2 years Telesure system and business experience ***

Desirable

• Financial Services Experience
• Experience in testing and analytics
• An automation Tools
• To be used only for internal recruitment

Knowledge Of

• Insurance Industry
• Comprehensive understanding of the Software Development Lifecycle
• Testing Standards
• Automation tools

Test Management ToolsSkills

• Communication (written and verbal)
• Logical /Abstract Reasoning
• Decision Making
• Adaptability and/or flexibility
• Analytical
• Presentation Skills
• Interpersonal skills
• Development skills in preferred technologies and frameworks (IBM iSeries / Microsoft .Net etc)
   

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The Campaign Specialist contributes to the organizational goals through effective planning and execution of campaigns within the defined timelines. The management of campaigns, data and metrics will help improve overall efficiencies.

Specification
Provide input into the design of new campaigns, engaging with marketing.

• Define the campaign brief outcomes to meet the required set targets with the business unit manager.
• Develop the campaign brief that includes the planning and designing of the campaign; the timelines and resource capability and skill set required, liaising with multi-channel contact centre management; workforce management, marketing
• Implement campaign strategies and cohesive customer engagement according to plan to drive the achievement of the Business Unit targets
• Liaise with Data Science team and/or data sources to access reliable data to meet the campaign outcomes.
• Ensure data processes are adhered to – lead scrubbing, data optimization and segmentation strategies, implementation of all models, data alignment to campaign brief including applicable regulatory and legislative requirements
• Maintain, analyse, re-engineer and evaluate new and existing campaigns; as well as produce reports and communicate or escalate to the Business Unit the progress, performance, opportunities, threats and insights pertaining to campaign metrics, volume and quality of data, resources and skill sets, results, commercials ( cost per contact, p-factor), gaming of contacts or leads
• Provide input and review scripting of campaigns
• Implement initiatives to improve campaign performance
• Manage, track and govern campaign settings on dialer guided by models to support strategy

Requirements

Essential qualifications for the role includes:

• Grade 12 (Standard 10) with University Entrance (NQF4) .
• Relevant Contact centre and management information training

Knowledge Of

• Contact centre Knowledge (Inbound / Outbound)
• Workforce management
• Campaign Management
• Marketing
• Data collection methodologies and appropriate application
• All major data analytic techniques and models
• Research data management
• Analysis and interpretation of data results
• Data proposal writing
• Data methodologies
• Data best practice
• Knowledge of the short-term insurance industry