Jobs at The Shoprite Group of Company

Job Objectives    
Roles outcomes:

•  Incident management of end-user store devices.
•  Reported incidents must be resolved or a workaround found within the agreed Service Level Agreement (SLA).
•  Understand and adhere to the different levels of authority of users and accompanying SLAs (e.g. executives get immediate assistance; users can be given up to 4 hours to resolve, etc.).
•  Second Line telephonic user support. Remote support by dialing into endpoint, i.e. desktop or store device.
•  Visit with the user or site to resolve the issue. Physically doing a call-out to resolve problems at the user’s work station (third option).
•  Ensure quality work is delivered, which will include monitoring of performance.
•  Ensure continuous service.
•  Take ownership of problems and progress problem resolution.
•  Providing advice or training to users about the systems functionality, correct operation or constraints, - devising workarounds, correcting faults.
•  To set up, configure and install endpoint devices, i.e desktops, and POS.
•  Installation and configuration of new endpoint devices, i.,e. PCs, POS.
•  Reloading of software of PCs and store endpoint devices.
•  Ensuring integrity and security of user or endpoint data.
•  Installation and configuration of peripherals, i.e. printers.
•  Adhere to installation standards and configurations.
•  Manage infrastructure vendors, i.e cabling, UPS, Voice, Data, endpoint installations.
•  Liaise and Manage Third Party vendors to perform installations or maintenance Comply and ensure standards are enforced.
•  Servicing endpoint devices and peripherals.
•  Install and configure endpoint devices as part of rollout projects.
•  Manage the new store opening process.
•  Engage and understand business requirements for new site layouts.
•  Plan and facilitate installations of third-party services.
•  Escalations of issues for planned installations. Progress communications of site installations.
•  Installation and configuration of store endpoint devices.
•  Manage vendor and assist with installations of Voice, Data, and wireless installations.

Qualifications    
Essential:

•  Matric/ Grade 12
•  A+, N+, MCSE certification

Experience    
Essential:

•  3 - 5 Years experience in IT field support

Knowledge and Skills    
Essential

•  Microsoft products i.e: Windows, Office suite, etc
•  Network topologies, support, and setup thereof
•  TCP/IP Networking

Advantageous

•  UNIX and Linux

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Job Objectives    

• Ability to play multiple roles either as a Scrum Master on Agile scrum teams or can be flexible to play the role of project management in a traditional project environment depending on the need
• Focus on delivering fully tested, independent, valuable small features across the mobile channels
• The ability to work within a team and provide mentorship and lead digital agencies
• The ability to manage multiple scrum projects working towards the business objectives.
• Responsible for enacting Scrum values and practices
• Build-in instability – the ability to challenge the team in accomplishing the business objectives.
• Self organizing project teams – manage the core principals of SCRUM:

 Teams autonomy.

•  Self-transcendence in pushing to achieve the objectives and constantly improve their practices.
•  Cross-fertilization of the necessary disciplines across the teams.
• Overlapping development phases – help implementing the product definition, understand and provide feedback on the user experience and user interface.
• Organizational transfer of learning – foster adoption of successful processes by assigning experienced team members to new projects as existing projects are completed.

Apply Agile best practice within the work environment.

• Removes impediments
• Ensuring a team’s ability to deliver on its sprint promises remains unobstructed.
• Adhere to scrum process and communication to product owner.
• Removing any impediments that prevent a team from completing the work it has negotiated for a given sprint.

Enable close cooperation across all roles and functions

• To effectively communicate to all stakeholders, both internally and externally.
• To negotiate work for a given sprint.
• Expert in people management

Analysis and investigation

• To compile sprint backlogs and remove any impediments.
• To report back to the product owner on the status of the various projects.
• Perform analysis on completed projects and provide insight into enhancements into the process.

Qualifications    

• Matric plus applicable tertiary equivalent experience or preferably, an ICT relevant diploma or degree from a recognised tertiary institution.
• PMI – Agile Certified Practitioners (ACP)
• PMP certification
• Prince2 Certified (Foundation or Practitioner)
• Scrum Alliance – Certified Scrum Master or Certified Scrum Product Owner

Experience    
Essential:

• 3-5 years working experience within the IT industry
• 3+ years experience with all aspects of IT projects from business analysis, architectures, system analysis and design through development, testing, implementation, and production support (SDLC).
• 2 years experience in all aspects of
• Agile methodology and SCRUM implementation

Knowledge and Skills    
Essential:

• Presentations skills
• Creative and analytical skills
• Commercial and business understanding of the broader retail industry
• Dynamic personality and the ability to think outside the box
• Excellent communication skills – written and oral
• Excellent organisation and facilitation skills
• Excellent team-working, interpersonal skills
• Leadership skills – Strategic thinker, people management
• Management skills - organizational, time management, delivery and planning management
• Strong conflict management skills
• Experience with the implementation of SCRUM in an organization

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Job Objectives    
 Performing data analysis and presentation.

•  Identification, prioritisation, preparation, execution, and post-Implementation review of improvement initiatives inside and outside (where appropriate) of the Shoprite Technology Department
•  Root cause analysis of key drivers of failure and customer dissatisfaction ensuring we focus on the right areas to improve our efficiency and reliability.
•  Facilitating workshops to map current and future state positions.
•  Working closely with the stakeholders to define improvement plans and objectives that align to the company and Shoprite Technology Department's strategy and roadmap.
•  Measure and report results from improvement projects.
•  Coaching change agents, teams, and stakeholders to ensure the maximum positive impact of continuous improvement efforts.
•  Deliver proactive and effective communication related to improvement initiatives.
•  Mobilise commitment for change and enable the continuous sustainment of change initiatives.
•  Develop a culture of continuous improvement in the Shoprite Technology Department.
•  Develop matrix relationships to involve process experts and conduct improvement workshops.
•  Develop and mature the Shoprite Technology Department's operations aligning the various teams and stakeholders.

Qualifications    

• Bachelor's degree or Honours degree in business management / industrial engineering / IT or equivalent formal qualification.

Experience    

•  At least 5 years of formal Continuous Improvement experience within the IT industry.
•  At least 5 years experience leading operational excellence and continuous teams, preferably in a service or operational environment.

Knowledge and Skills    

•  The ability to work in a complex, cross-functional, and heavily matrixed environment that changes frequently and rapidly.
•  Demonstrated presentation and facilitation skills.
•  Planning and organising through strong Prioritisation and time management skills

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Job Objectives    
IT Strategic Sourcing
- Enforce and assist with comprehensive sourcing strategies and opportunities to maximise value and minimize the total cost of ownership, including improved quality, pricing and service levels within applicable risk tolerance levels
- Conduct financial analysis of historical spend and cost performance
- Promote the benefits of a comprehensive sourcing strategy within the group

Coordination, Facilitation and Influencing
- Collaborate with different business units to understand complex business, technical, regulatory, service and legal requirements, and translate these into specific RFx requirements across the various scoring categories
- Adhere to standardised systems and controls for IT sourcing (including RFx processes and documentation, follow sourcing and procurement rules and guidelines, RFx execution models, and supplier or contractor selection criteria) to enable the most efficient and effective procurement approach based on investment risk and type of procurement

RFx Process Design and Execution
- Elicit the business service definition, service details, current use statistics, risks and service levels required from the key stakeholders to refine the business requirements and mould the contract (terms and conditions or Statement of Work) to become the basis for bidding
- Evaluate the existing capabilities, suppliers, business requirements and risks identified to determine the most appropriate sourcing strategy
- Enforce standardised RFx systems and controls
Qualifications    
Essential:
Grade 12/Matric

Preferred:
Bachelors Degree (3 years) / NQF level 7
FTI Diploma
ITIL and / or COBIT
Experience    
-5 years experience in a similar role
-Experience in General IT administration and IT SDLC
-Experience of RFx process design and execution
-Experience of TCOO models and investment risk
Knowledge and Skills    
Strong knowledge of:
Sourcing models (Total Cost Analysis)
IT infrastructure and solution architecture
IT software and related processes
IT service management and related processes
Legal and commercial issues associated with IT contracting
Statistical analysis techniques
Cost Accounting

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Job Objectives    

• Lead and champion UI/UX design processes and practices within Financial Services, creating and driving experiences that meets user needs and delivers on business goals.
• Collaborate with cross functional teams including designers, product managers, IT and technical leads to deliver end-to-end solutions and best in class experiences.
• Lead the design of user interface and information architecture using participatory and iterative design techniques, including A/B testing, observational studies, customer interviews, usability testing, heuristic site evaluations and competitive site analysis.
• Create and revise information architecture documents including but not limited to; site maps, user profiles, user scenarios, use cases, wireframes, content matrices, flow diagrams/process maps, and detailed user interface specifications.
• Create storyboards, process flows and sitemaps to translate user research and design ideas.
• Develop UI mockups, wireframing and prototypes of user interfaces, clearly illustrating how sites should function and be visually implemented.
• Create mockups for different delivery platforms (website, mobile etc.).
• Facilitate usability testing with internal and external users.
• Create easy-to-understand user experience, design and content guidelines for internal users.
• Engage with stakeholders to ensure clarity on product or service features and user stories to support the team better understand solution requirements and success measures.
• Proactively identify and mitigate design issues, problems, risks or pain points.
• Provide regular reporting on the status of the user experience (analytics, conversions and customer experience metrics etc.).
• Identify opportunities for product enhancements.
• Remain abreast of and understand competitor products and current trends in UI/UX technology to inform efficiency of current solutions and make recommendations to improve effectiveness.

Qualifications    

• Degree or Diploma in Digital Design, Product Design, Digital Marketing or related - (essential).

Experience    

• 3+ years' experience in a UI/UX Designer role with a proven track record of successfully designing and launching thoughtful and innovative web, mobile and point of sale experiences for large-scale projects or clients - (essential).

Knowledge and Skills    

Deep knowledge of UI/UX concepts, patterns, best practices and emerging technologies with well-developed research, information architecture, wireframing, prototyping and visual communication skills - (essential).

• High proficiency in design and prototyping software (e.g., Figma, Sketch, InVision or other Illustrator / Photoshopping tools) - (essential).
• Strong understanding of Design Thinking, Agile, and Lean methodologies - (essential).
• Understanding of HTML/CSS - (preferred).
• Understanding of digital marketing and traditional media - (preferred).
• Understanding of the African digital landscape and customers - (preferred).
• FinTech or Banking App experience will be an advantage - (preferred).

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Job Objectives    
..
Qualifications    
Successful completion with an average of 60%+ in a Bachelors of Commerce: Logistics, Supply Chain, Quantitative Management, Industrial Engineering, Operational Research or related degree/qualification

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Job Objectives    
The Replenishment Analyst will be responsible for strategizing on replenishment through current and historical trend analysis in order to maximize sales, reduce waste, optimize inventory turns and improve gross margins. The successful candidate will establish and maintain key internal and external stakeholder relations to enable the replenishment function to embed a customer centric culture.

Meet or exceed KPIs through proactive planning and timeous execution.

• Data tracking, monitoring and analysis.
• Analyzing inventory to increase or decrease forecast-based inventory levels.
• Support advertising efforts by assuring 100% stock availability on shelf.
• Leverage supply chain strategy to optimize sales and inventory effectiveness on a SKU level.
• Strategy adjustments to align with divisional and regional teams.
• Support store operations with all replenishment related queries and issues.
• Internal and external stakeholder management, including presenting and reporting on strategy.
• Develop and maintain Weekly KPI and Ad-hoc reports.
• Demonstrate collaborative approach to solve issues and strategically design joint action plans.
• Fostering a culture of collaboration, continuous improvement and customer service.

Qualifications    

• Recognized tertiary qualification in; Supply Chain Management/Business Science/ Statistics / Quantitative Management

Experience    

• Minimum of three years relevant (Retail/Supply Chain) experience

Knowledge and Skills    

• Self-starter that takes initiative with a willingness to learn and adapt in an ever-changing environment.
• Strong numerical and analytical aptitude and high proficiency in interpreting large data sets.
• Strong ability to grasp complex concepts and understand the “bigger picture”.
• Demonstrated ability to work unsupervised and under pressure.
• Demonstrated communication, collaboration and leadership skills.
• Knowledge of the functions that support supply chain • 4Ps model (Product; Price; Promotion; Place).
• Knowledge of FMCG / perishables stock handling principles (includes cold chain).
• Experience with using SAP.
• Proficient in analytical tools (Excel, SAP Self Service).
• Experience with JDA Blue Yonder (Advantageous).