Jobs at Tracker Connect (Pty) Ltd

Introduction

• Tracker is seeking a dynamic and customer-focused Solution Specialist to support various departments across the organization. This role involves both pre- and post-sales engagement, working closely with the sales team to ensure solutions are accurately scoped, effectively communicated, and successfully implemented according to customer-specific needs. The individual will be responsible in consulting with clients throughout the solution lifecycle—from initial scoping and implementation to ongoing optimization. The Solution Specialist will collaborate with Account Managers to conduct monthly client reviews, identify opportunities for improvement, and ensure alignment with Tracker’s strategic solution priorities. Additionally, the role includes facilitating training sessions on both existing and newly launched product solutions, ensuring clients and internal teams are equipped to maximize value from Tracker’s offerings.

Job description
Delivery:         

• Provide Pre and Post Sales support to internal sales, partners and customers.
• Understanding of policy, planning and strategy of customers in the various channels is required
• Assist in gathering high-level requirements and translate them into functional requirements together with the sales teams for current and new prospective customers
• Assist in preparing the necessary documentation to move project from inception through to implementation with all customer rollouts.
• Use customer requirements to influence design and manage project scope, acceptance, installation and deployment of the product solutions.
• Develop and manage a project plan, identify key internal and/or external resources required to make the product roll out project successful and prepare detailed status reports.
• Coordinate and facilitate meetings and work session activities to identify product roll out project goals, schedule, impacted processes and procedures to foster cooperation and collaboration from the various teams to ensure proper installation and use of the Tracker products.
• Act as liaison among business and technical stakeholders to elicit, anticipate, translate, analyse, communicate and validate requirements for solution initiatives once new customers get onboarded.
• Facilitate change management of requirements, determine schedule impacts, and manage a project log of risks, issues and decisions together with the customers and account managers in successfully implementing and embedding the Tracker product solutions in the various channels
• Manage timelines and ensure adherence to the agreed project plan, project milestones and delivery of the product roll out project according to requirements.
• Work as part of a cross-functional team with the business internal teams, possible external contractors as well as customer teams to ensure successful delivery of product roll out project.
• Review customer KPI’s monthly and develop plans for improvement where necessary together with the account managers for their customers.
• Provide product solution training to both internal and external parties
• Compile Product Solution training material and other collateral for internal and external use.
• Perform other duties, special projects and overall support as assigned by the Product Manager.

Processes and Standards:              

• Administrative tasks of all deliverables
• Quality assurance of deliverables produced
• Researching business opportunities and market trends
• Ensure that the best practice, processes and standards are followed (ISO 9001)
• Resolve all customer queries efficiently, and within agreed timelines.

Training:         

• Training to internal and external parties
• Personal training and development that is aligned to the job profile

Behavioral Competencies: 

• Excellent interpersonal and communication skills (at all levels) with the desire to further develop skills to influence, challenge and negotiate within groups / teams.
• Highly articulate with the ability to translate and explain complex ideas and concepts to a variety of audiences.
• Excellent analytical skills with an ability to translate complex data and document concisely.
• Strong relationship building skills with focus on the customer.
• Strong verbal and written communication skills
• Strong facilitation, interview and negotiation skills
• Holistic approach: ability to manage the detail, balanced with a strategic view
• Strong stakeholder management skills
• Ability to work simultaneously on several different initiatives displaying excellent time management and organisational skills
• Displays a desire to improve and progress knowledge and experience, readily accepting guidance and feedback on performance.
• Analytical thinking
• Demonstrate business acumen
• Teamwork - Support and play an active part in open discussions to further develop ideas and gain greater understanding of issues and dependencies.

Minimum requirements

• Certificate in Business Administration, Project Management or Relevant Work Experience
• Previous Project Management / Support / Training experience would be advantageous
• Training on related areas and skills would be advantageous

Apply by: 4 December 2025

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Introduction

• Tracker is seeking a dynamic and customer-focused Solution Specialist to support various departments across the organization. This role involves both pre- and post-sales engagement, working closely with the sales team to ensure solutions are accurately scoped, effectively communicated, and successfully implemented according to customer-specific needs. The individual will be responsible in consulting with clients throughout the solution lifecycle—from initial scoping and implementation to ongoing optimization. The Solution Specialist will collaborate with Account Managers to conduct monthly client reviews, identify opportunities for improvement, and ensure alignment with Tracker’s strategic solution priorities. Additionally, the role includes facilitating training sessions on both existing and newly launched product solutions, ensuring clients and internal teams are equipped to maximize value from Tracker’s offerings.

Job description
Delivery:         

• Provide Pre and Post Sales support to internal sales, partners and customers.
• Understanding of policy, planning and strategy of customers in the various channels is required
• Assist in gathering high-level requirements and translate them into functional requirements together with the sales teams for current and new prospective customers
• Assist in preparing the necessary documentation to move project from inception through to implementation with all customer rollouts.
• Use customer requirements to influence design and manage project scope, acceptance, installation and deployment of the product solutions.
• Develop and manage a project plan, identify key internal and/or external resources required to make the product roll out project successful and prepare detailed status reports.
• Coordinate and facilitate meetings and work session activities to identify product roll out project goals, schedule, impacted processes and procedures to foster cooperation and collaboration from the various teams to ensure proper installation and use of the Tracker products.
• Act as liaison among business and technical stakeholders to elicit, anticipate, translate, analyse, communicate and validate requirements for solution initiatives once new customers get onboarded.
• Facilitate change management of requirements, determine schedule impacts, and manage a project log of risks, issues and decisions together with the customers and account managers in successfully implementing and embedding the Tracker product solutions in the various channels
• Manage timelines and ensure adherence to the agreed project plan, project milestones and delivery of the product roll out project according to requirements.
• Work as part of a cross-functional team with the business internal teams, possible external contractors as well as customer teams to ensure successful delivery of product roll out project.
• Review customer KPI’s monthly and develop plans for improvement where necessary together with the account managers for their customers.
• Provide product solution training to both internal and external parties
• Compile Product Solution training material and other collateral for internal and external use.
• Perform other duties, special projects and overall support as assigned by the Product Manager.

Processes and Standards:              

• Administrative tasks of all deliverables
• Quality assurance of deliverables produced
• Researching business opportunities and market trends
• Ensure that the best practice, processes and standards are followed (ISO 9001)
• Resolve all customer queries efficiently, and within agreed timelines.

Training:         

• Training to internal and external parties
• Personal training and development that is aligned to the job profile

Behavioral Competencies: 

• Excellent interpersonal and communication skills (at all levels) with the desire to further develop skills to influence, challenge and negotiate within groups / teams.
• Highly articulate with the ability to translate and explain complex ideas and concepts to a variety of audiences.
• Excellent analytical skills with an ability to translate complex data and document concisely.
• Strong relationship building skills with focus on the customer.
• Strong verbal and written communication skills
• Strong facilitation, interview and negotiation skills
• Holistic approach: ability to manage the detail, balanced with a strategic view
• Strong stakeholder management skills
• Ability to work simultaneously on several different initiatives displaying excellent time management and organisational skills
• Displays a desire to improve and progress knowledge and experience, readily accepting guidance and feedback on performance.
• Analytical thinking
• Demonstrate business acumen
• Teamwork - Support and play an active part in open discussions to further develop ideas and gain greater understanding of issues and dependencies.

Minimum requirements

• Certificate in Business Administration, Project Management or Relevant Work Experience
• Previous Project Management / Support / Training experience would be advantageous
• Training on related areas and skills would be advantageous

Apply by: 4 December 2025

go to method of application »

Introduction

• Tracker is seeking a dynamic and customer-focused Solution Specialist to support various departments across the organization. This role involves both pre- and post-sales engagement, working closely with the sales team to ensure solutions are accurately scoped, effectively communicated, and successfully implemented according to customer-specific needs. The individual will be responsible in consulting with clients throughout the solution lifecycle—from initial scoping and implementation to ongoing optimization. The Solution Specialist will collaborate with Account Managers to conduct monthly client reviews, identify opportunities for improvement, and ensure alignment with Tracker’s strategic solution priorities. Additionally, the role includes facilitating training sessions on both existing and newly launched product solutions, ensuring clients and internal teams are equipped to maximize value from Tracker’s offerings.

Job description
Delivery:         

• Provide Pre and Post Sales support to internal sales, partners and customers.
• Understanding of policy, planning and strategy of customers in the various channels is required
• Assist in gathering high-level requirements and translate them into functional requirements together with the sales teams for current and new prospective customers
• Assist in preparing the necessary documentation to move project from inception through to implementation with all customer rollouts.
• Use customer requirements to influence design and manage project scope, acceptance, installation and deployment of the product solutions.
• Develop and manage a project plan, identify key internal and/or external resources required to make the product roll out project successful and prepare detailed status reports.
• Coordinate and facilitate meetings and work session activities to identify product roll out project goals, schedule, impacted processes and procedures to foster cooperation and collaboration from the various teams to ensure proper installation and use of the Tracker products.
• Act as liaison among business and technical stakeholders to elicit, anticipate, translate, analyse, communicate and validate requirements for solution initiatives once new customers get onboarded.
• Facilitate change management of requirements, determine schedule impacts, and manage a project log of risks, issues and decisions together with the customers and account managers in successfully implementing and embedding the Tracker product solutions in the various channels
• Manage timelines and ensure adherence to the agreed project plan, project milestones and delivery of the product roll out project according to requirements.
• Work as part of a cross-functional team with the business internal teams, possible external contractors as well as customer teams to ensure successful delivery of product roll out project.
• Review customer KPI’s monthly and develop plans for improvement where necessary together with the account managers for their customers.
• Provide product solution training to both internal and external parties
• Compile Product Solution training material and other collateral for internal and external use.
• Perform other duties, special projects and overall support as assigned by the Product Manager.

Processes and Standards:              

• Administrative tasks of all deliverables
• Quality assurance of deliverables produced
• Researching business opportunities and market trends
• Ensure that the best practice, processes and standards are followed (ISO 9001)
• Resolve all customer queries efficiently, and within agreed timelines.

Training:         

• Training to internal and external parties
• Personal training and development that is aligned to the job profile

Behavioral Competencies: 

• Excellent interpersonal and communication skills (at all levels) with the desire to further develop skills to influence, challenge and negotiate within groups / teams.
• Highly articulate with the ability to translate and explain complex ideas and concepts to a variety of audiences.
• Excellent analytical skills with an ability to translate complex data and document concisely.
• Strong relationship building skills with focus on the customer.
• Strong verbal and written communication skills
• Strong facilitation, interview and negotiation skills
• Holistic approach: ability to manage the detail, balanced with a strategic view
• Strong stakeholder management skills
• Ability to work simultaneously on several different initiatives displaying excellent time management and organisational skills
• Displays a desire to improve and progress knowledge and experience, readily accepting guidance and feedback on performance.
• Analytical thinking
• Demonstrate business acumen
• Teamwork - Support and play an active part in open discussions to further develop ideas and gain greater understanding of issues and dependencies.

Minimum requirements

• Certificate in Business Administration, Project Management or Relevant Work Experience
• Previous Project Management / Support / Training experience would be advantageous
• Training on related areas and skills would be advantageous

Apply by: 4 December 2025

go to method of application »

Introduction

• The 24HR Critical Services Division is seeking an Analyst to provide comprehensive crime analysis that enhances decision-making for vehicle recovery, crime prevention, investigation, and response. The role involves delivering accurate, timely, and actionable intelligence to internal teams and external stakeholders, including law enforcement, insurance companies, banking institutions, and private security. Additionally, the Analyst will act as a key liaison between Critical Services and the Development & Engineering team to ensure system enhancements are implemented effectively, while supporting operational teams with evidence-based insights for targeted operations and crime reduction strategies.

Job description

• Collect and vet crime-related data from multiple sources (law enforcement, informants, electronic surveillance, open-source intelligence).
• Identify crime hotspots, suspicious activities, and emerging threats, share findings with Ops teams for investigation.
• Monitor real-time tracking data and security systems; apply advanced analytics, predictive modelling, and pattern recognition.
• Produce detailed crime reports, dashboards, and intelligence products for decision-makers.
• Collaborate with internal teams and external agencies; coordinate joint investigations; assist clients with risk awareness.
• Conduct risk assessments for fleets, drivers, and high-value assets; recommend mitigation measures.
• Optimize resource allocation based on crime trends and risk analysis.
• Explore and integrate innovative technologies (AI, machine learning, geospatial analysis, social media analytics, automation) to enhance analysis and efficiency.
• Evaluate effectiveness of analysis initiatives; refine methodologies and processes; promote continuous improvement and learning culture.
• Initiative, results-driven, attention to detail, communication, presentation, negotiation, conflict management, customer focus, leadership, analytical thinking.
• Technical: Data analysis, risk assessment, report writing, technology integration, predictive modelling, visualization tools.

Minimum requirements

• Matric/NQF 4 qualification
• Minimum 5 years’ experience in SVR industry (including data analysis).
• PSIRA E registration and active
• Experience in Stolen Vehicle Recovery industry.
• Strong knowledge of crime trends, vehicle theft methods, and organized crime tactics.
• Valid Driver’s License.

Deadline:3rd December,2025

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Introduction

• Tracker requires the Services of a Supervisor National Emergency Control Centre Call at Head Office in Johannesburg. This position requires a candidate who is committed to delivering extra ordinary customer service as well as conscious about our customers and their vehicle safety. The ideal person will also be responsible for ensuring effective customer liaison interactions and dispute resolution. The ideal person should be able to work shifts of 12 hours, be committed and dedicated and work in a highly disciplined environment.

Job description
Key roles and responsibilities:

• Check the response rates hourly as they pertain to the agreed operational objectives.
• Monitor inbound emergency calls and ensure that the response and recovery processes flow smoothly.
• Manage the day-to-day operations in the department.
• Independently assess calls on a continuous basis and implement corrective and developmental action as required.
• Manage staff attendance and take proactive measures to ensure that service levels are adhered to and optimised for excellent customer service.
• Provide expert support and advice to staff in all aspects of their tasks.
• Mentor and develop staff on a continuous basis to drive operational efficiencies. 
• Display the ability to manage and control emergency situations within the environment and relating to traumatized customers.
• Analyse the daily recovery statistics and activities and share identified trends and/ or patterns with fellow Shift Supervisors and the NECC manager
• Ensure that all administrative and shift duties are accurately completed at the end of each shift.
• Ensure accurate capturing of all information relating to response and recovery by NECC staff.
• Navigate and utilize multiple systems during the daily activities of the Department as well as during the activation, tracking and recovery process.
• Manage the agents’ overtime and standby on a continuous basis to ensure that we do not exceed the departmental budget and the BCEA
• Investigate all internal and external customer queries and respond via e-mail or telephonically for effective resolution.
• Manage the Supervisor inbox continuously.
• Ensure that uninterrupted inbound and outbound services are provided to internal and external customers.
• Build and maintain relationships with internal and external customers and partners.
• Respond to emails and queries as per the agreed quality and time standards.
• Handle all outstanding escalations that are flagged with the supervisor’s desk.
• Handle all handovers of signals from MCC.
• Continuously provide mentoring to staff on the correct procedures to be implemented.
• Working closely with the Quality Assurer and Skills Coach to address all relevant training and corrective measures.

 Control Centre Duties and Functions

•  Build the departmental teams – staff selection, development, coaching and motivating to levels of maximum potential.
• Supervise staff according to company standards (appraisals, discipline, development, training etc).
• Create and reinforce a high-performance culture within the department.
• Responsible for the setting of employee goals and objectives that align with the departmental strategy.
• Develop staff to maximise potential including succession planning.
• Monitor staff performance including performance reviews.
• Manage staff output according to agreed KPI’s.
• Ensure regular staff meetings and alignment to strategic objectives and deliverables.
• Conduct Performance discussions and appropriate coaching as per company guidelines.

Minimum requirements
Qualifications, experience and competencies required:

• Grade 12 or an equivalent NQF level 4 Qualification
• Essential: At least 5 Years experience in a Critical Services or Emergency Control Centre environment.
• PSIRA Grade E
• Essential: Experience and knowledge of a criminal environment as well as the Criminal Procedure Act.
• Desirable: Experience working with Police, Law Enforcement or Emergency Services.
• Desirable: At least 2 years’ experience in a Supervisory role.Must be able to work shifts, have a driver’s license and own/reliable transport

Deadline:3rd December,2025

go to method of application »

Introduction

• Tracker is seeking a dynamic and customer-focused Solution Specialist to support various departments across the organization. This role involves both pre- and post-sales engagement, working closely with the sales team to ensure solutions are accurately scoped, effectively communicated, and successfully implemented according to customer-specific needs. The individual will be responsible in consulting with clients throughout the solution lifecycle—from initial scoping and implementation to ongoing optimization. The Solution Specialist will collaborate with Account Managers to conduct monthly client reviews, identify opportunities for improvement, and ensure alignment with Tracker’s strategic solution priorities. Additionally, the role includes facilitating training sessions on both existing and newly launched product solutions, ensuring clients and internal teams are equipped to maximize value from Tracker’s offerings.

Job description
Delivery:         

• Provide Pre and Post Sales support to internal sales, partners and customers.
• Understanding of policy, planning and strategy of customers in the various channels is required
• Assist in gathering high-level requirements and translate them into functional requirements together with the sales teams for current and new prospective customers
• Assist in preparing the necessary documentation to move project from inception through to implementation with all customer rollouts.
• Use customer requirements to influence design and manage project scope, acceptance, installation and deployment of the product solutions.
• Develop and manage a project plan, identify key internal and/or external resources required to make the product roll out project successful and prepare detailed status reports.
• Coordinate and facilitate meetings and work session activities to identify product roll out project goals, schedule, impacted processes and procedures to foster cooperation and collaboration from the various teams to ensure proper installation and use of the Tracker products.
• Act as liaison among business and technical stakeholders to elicit, anticipate, translate, analyse, communicate and validate requirements for solution initiatives once new customers get onboarded.
• Facilitate change management of requirements, determine schedule impacts, and manage a project log of risks, issues and decisions together with the customers and account managers in successfully implementing and embedding the Tracker product solutions in the various channels
• Manage timelines and ensure adherence to the agreed project plan, project milestones and delivery of the product roll out project according to requirements.
• Work as part of a cross-functional team with the business internal teams, possible external contractors as well as customer teams to ensure successful delivery of product roll out project.
• Review customer KPI’s monthly and develop plans for improvement where necessary together with the account managers for their customers.
• Provide product solution training to both internal and external parties
• Compile Product Solution training material and other collateral for internal and external use.
• Perform other duties, special projects and overall support as assigned by the Product Manager.

Processes and Standards:              

• Administrative tasks of all deliverables
• Quality assurance of deliverables produced
• Researching business opportunities and market trends
• Ensure that the best practice, processes and standards are followed (ISO 9001)
• Resolve all customer queries efficiently, and within agreed timelines.

Training:         

• Training to internal and external parties
• Personal training and development that is aligned to the job profile

Behavioral Competencies: 

• Excellent interpersonal and communication skills (at all levels) with the desire to further develop skills to influence, challenge and negotiate within groups / teams.
• Highly articulate with the ability to translate and explain complex ideas and concepts to a variety of audiences.
• Excellent analytical skills with an ability to translate complex data and document concisely.
• Strong relationship building skills with focus on the customer.
• Strong verbal and written communication skills
• Strong facilitation, interview and negotiation skills
• Holistic approach: ability to manage the detail, balanced with a strategic view
• Strong stakeholder management skills
• Ability to work simultaneously on several different initiatives displaying excellent time management and organisational skills
• Displays a desire to improve and progress knowledge and experience, readily accepting guidance and feedback on performance.
• Analytical thinking
• Demonstrate business acumen
• Teamwork - Support and play an active part in open discussions to further develop ideas and gain greater understanding of issues and dependencies.

 Minimum requirements

• Certificate in Business Administration, Project Management or Relevant Work Experience
• Previous Project Management / Support / Training experience would be advantageous
• Training on related areas and skills would be advantageous

Deadline:5th December,2025