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  • Posted: Jan 17, 2025
    Deadline: Not specified
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    Africa's largest Mutual Assurance Society providing a one-stop funeral insurance and burial service solution.


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    Key Accounts Manager-Richards Bay (Kwazulu Natal)

    Description

    RESPONSIBILITIES  INCLUDE:

    • Create strategic customer account plans
    • Analyse and identify the needs (and expectations) of the customer. Understand the customer’s business drivers, tapping into the customer behaviour and decision making journey to deliver AVBOB’s business objectives.
    • Create appropriate strategic account plans to support the overall Business
    • Development strategy. Develop a compelling value proposition that is relevant for the customer but differentiated solutions from competitors by expanding the AVBOB’s value proposition to meet the needs of the customer, in pursuit of the short-term and long-term objectives of the business.
    • Set sales growth targets for the strategic accounts of responsibility and develop appropriate tactical plans for the achievement of business targets.
    • Expand the existing AVBOB customer base by identifying and acquiring new strategic customer accounts for the AVBOB business, developing and implementing the strategic customer account plans to deliver business growth.
    • Increase penetration and market share in the strategic accounts by driving AVBOB product usage through developing and executing a strategic customer account plan.
    • Development and execution of Marketing Plans
    • Develop the joint marketing plans in collaboration with the senior management of the strategic customer accounts.
    • Implement the joint marketing plan with the objective of increasing awareness of AVBOB’s value proposition, penetration and usage of AVBOB products in the existing customer base, consequently growing market share in the strategic account.
    • Implement a Customer Relationship Management (CRM) plan
    • Establish and maintain relationships with the relevant senior management at the strategic customer accounts, for both existing and new customers by driving the relevant Customer Relationship Management (CRM) plan for the strategic customer accounts.
    • Create cross-functional alignment internally, through to the management of key stakeholder at the strategic customer accounts. 
    • Establish and maintain client relationships
    • Develop provincial strategic customer account plans (source marketing plans) and work closely in collaboration with the Provincial Management teams to actively drive the implementation of AVBOB plans with the strategic customer accounts.
    • Establish a strong network of business contacts and leverage the relationships to drive AVBOB’s business agenda.
    • Client service
    • Conduct routine visits (hold regular structured meetings) with the key customers to discuss plans and business deliverables.
    • Be of service to be customer by being on call at all times to address customer queries (questions, concerns, etc.). Coordinate the involvement and garner the support of internal AVBOB structures to provide exceptional service to the customer.
    • Be the subject matter expert (knowledgeable) about AVBOB products and services, to accurately provide advice and excellent customer service.
    • Understand the principles of creating an excellent tailor-made customer experience for each of the customers.
    • Aggressively chase the opportunities and lead the execution of the state and high profile funerals to bring the brand promise to life, showcase the ‘perfect funeral’ brand experience and create the right brand image in the right context.
    • Business reporting
    • Providing comprehensive management reports on the implementation of the strategic account plans.
    • Conducts the periodical business reviews to identify strengths and weaknesses, evaluate operational effectiveness and ensure that the business goals/ project milestones are met.
    • Monthly management reporting on conversion rate on new and existing sources of business.
    • Ensure that the marketing initiatives implemented adhere to the approved budgets and deliver on the required return on investment (ROI). Reduce customer acquisition costs.

    Requirements

    QUALIFICATION  REQUIRED  FOR  THE  POSITION:

    • Minimum post-matric qualification (minimum 3 year tertiary qualification) in Marketing and Sales, Business Management or a related field.
    • On-the-job training – abreast with the AVBOB product suite and products offered by competitors is an advantage.
    • Proficient in MS Office suite; working knowledge of project management; computer software and internet. General computer competencies.

    EXPERIENCE  REQUIRED  FOR  THE  POSITION:

    • Minimum five (5) years business development and account management experience (within the Financial Services sector is advantageous).
    • Strong sales and account management background.
    • Customer Relationship Management (CRM) experience.
    • Client relationship management (customer service).
    • Team management and development.
    • Exceptional written and verbal communication skills (negotiation, presentation).
    • Tactical plan development and project management.
    • Budget management.
    • Excellent relationship building and networking skills (greater access to senior Management and relevant decision-makers).
    • Work independently (accountable, self-starter and self-driven).
    • Highly organised and good time management skills (prioritisation).

    REQUIREMENTFOR THE POSITION:

    • Able to travel extensively

    go to method of application »

    Training Hub Coordinator - Durbanville (Western Cape)

    Description
    Key Performance Areas:

    • Training material/ documentation.
    • Ensure that all training material /documentation manuals, letters, etc. are ordered according to training plans (product manuals from the respective providers and Sales Guru from Head Office).
    • Coordination of courses.
    • Receive nominations from relevant managers.
    • Select nominees according to target group (Ranking list).
    • Transfer nominations to training schedule for relevant course and inform Area Managers and all relevant parties about the training via email.
    • Ensure that nomination list are sent to Head office for verification of appointment.
    • Arrange training venues and necessary equipment e.g. LCD, Overhead Project and Laptop.
    • Organise light refreshments.
    • Book accommodation and make flight/bus arrangement.
    • Captured details and update VIP system (Pending VIP access).
    • Type, Photostat and distribute (fax where necessary) nomination letters and letters of acceptance.
    • Pack manuals, handouts etc. According to checklist and roll out plans of trainers.
    • Type attendance registered and ensure signature are obtained.
    • Ensure proper filling is done for all training provided year on year.
    • Update training on a regular basis and inform Head Office.
    • Keep records of results of all assignment’s POE’s.

    Monthly reports.

    • Ensure that reports are sent though the Head Office on due dates.
    • Update monthly matrix and training register and forward to Head Office at the end of each month.
    • Giving advice and answering queries iro administration of courses
    • Nomination procedure, withdrawal procedure, Target market iro individual courses, assessment, POE’s Travel and subsistence claims and procedures, Courses in general, annual training programme, etc.
    • Obtaining quotation from suppliers and insuring of requisition.
    • Request quotations according to normal procedure.
    • Liaise with individual suppliers from quotations.
    • Ensure all details and documents are completed on the suppliers form for all new suppliers forwarded to Head office, in advance, before training takes place.
    • Processing travel and subsistence claims, requisite payment, lunches e.g. cheque or cash focus.
    • Check subsistence claims and invoices.
    • Complete cheque requisition form.
    • Obtain all relevant signatures.
    • Make copies of all documentation and ensure all documentation is received.
    • Send though to Head Office.
    • Follow up on payment process.
    • Update on product changes.
    • Ensure trainers have acknowledge all product changes.
    • Check to verify if product changes are in the training manuals.
    • Maintenance and control of assets and equipment.
    • Ensure equipment where necessary according to prescribed procedures and keep records at all times.
    • Once a month check equipment if still in working order, report defaults to Head Office.
    • Conduct quarterly asset register checks on all equipment and furniture allocated to the Hub and report to Head Office.

    Requirements

    Minimum Qualifications

    • Grade 12/ Matric
    • 2 years tertiary Qualifications (Humanities preferably)
    • Basic level of proficiency relating to the MS Office Suite (In particular MS Word, MS Excel and MS PowerPoint 

    Knowledge and Experience

    • 1 year practical experience of HR system and software
    • 2 years co–ordination experience

    Technical And Behavioural Competencies

    • Basic level understanding of budgeting and cost control
    • Intermediate level understanding of HR business processes and procedures
    • Intermediate level knowledge and understanding of relevant legislation
    • Intermediate level interpersonal skills
    • Intermediate level planning and organising skills
    • Intermediate level problem solving skills
    • Intermediate level conflict management skills
    • Intermediate level decision making judgement skills
    • Advanced level administration skills
    • Advanced level communication skills
    • Detail oriented
    • Proactive
    • Tenacity
    • Autonomy/ independence
    • Assertive Decisiveness
    • Initiating action
    • Maintain high work standards

    Method of Application

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