Jobs Available at iOCO

What you’ll do:

• Architectural Design: Develop and document high-level architecture designs and detailed technical specifications for new HRIS system, including multiple integrations across various business units.
• Technology Leadership: Provide technical leadership and guidance to ensure best practices and high-quality deliverables.
• Support in the selection and implementation of a group-wide HRIS platform, including the transition and decommissioning of existing systems across the group
• Solution Implementation: Oversee the implementation of new HRIS solution from conception through deployment, ensuring they are scalable, reliable, and aligned with business goals.
• Stakeholder Collaboration: Work closely with clients, project managers, and technical teams to understand requirements, provide recommendations, and ensure successful implementation.
• Problem Solving: Identify potential technical issues and develop strategies to resolve them effectively and efficiently.
• Vendor Management: Work closely with implementation partner for HRIS solution, to ensure high standards of code quality and system performance.
• Documentation: Create and maintain comprehensive documentation for architectural designs, solution implementations, and best practices.
• Innovation: Stay current with industry trends and emerging technologies to drive innovation and continuous improvement in architectural practices.
• Feasibility: Conduct technical feasibility studies and provide recommendations

Your expertise:

• Experience: 15+ years of experience in solution architecture, software development, or a related
• Field, particularly in migrating multiple
• Must have previous experience in the implementation of HR platforms, with a strong understanding of their intricacies and overall ecosystem
• Strong knowledge of data translation (internal schema’s) into or out of existing/new HRIS/ HR systems and integration patterns
• Understanding data protection & employee sensitive data – encryption, etc
• Industry experience in financial services preferred
• Experience with cloud platforms. (e.g., AWS, Azure)

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What you’ll do:

• Ensuring sales department conducts sales to existing and new clients
• Providing accurate and on time forecast (pipeline).
• Manage his/her time and diary and time allocation to achieve budget and manage clients.
• Building and maintaining key customer relationships
• Concluding partnership agreements with the client
• Concluding outstanding service level agreements with the client 
• Establishing strategic client meetings
• Budgeting with the intent of achieving additional revenues from the existing client base
• Monthly and quarterly meetings with clients to convert opportunities for additional business from existing client base
• Engagement and input with and to internal business divisions on client requirements, collections strategies
• Providing input to the Executive with preparation for new business strategies 
• Successfully implementing sustainable short, medium and long term business development 
• Facilitating the generation of standard and ad hoc reports (daily, weekly, monthly etc.)
• Analysing trends to ascertain usage and revenue for future months
• Evaluating and implementing corrective action

Your expertise:

• 5 year proven track record in sales of services (bureau experience an advantage) with budgets achieved.
• 5 years’ experience in a Sales Management environment
  5 years’ experience as a Strategic Accounts Manager 
• Experience in Bureau /Financial Services / Software Sales/Credit Industry advantageous

Qualifications required:

• Grade 12 as well as
• Bachelor’s Degree/Diploma or equivalent qualification in Marketing, Business or a related field 
• Proficient in Microsoft Office packages

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What you’ll do:

Change Management Strategy & Planning:

• Develop comprehensive change management strategies and plans for project
• Assess the organisational readiness for change and recommend strategies to address gaps.
• Implement frameworks that are appropriate to CVC’s level of project execution change management capability.

Stakeholder Engagement:

• Identify and analyse stakeholders affected by the project and develop tailored engagement plans.
• Create and facilitate an awareness of the objectives of change management in a project delivery context, and ensure it is proactively initiated at the optimum time during the project initiation phase.
• Closely collaborate with the project sponsor and business owners, helping them understand their roles in driving and supporting change.
• Facilitate workshops and focus groups to capture stakeholder feedback and address concerns.
• Demonstrate sensitivity to the impacts of Change Management on areas unfamiliar with Change methodologies.
• Ensure all key role-players formally accept the change management plan and timelines, as well as their accountable actions within the plan.

Process Optimisation:

• Where needed, represent stakeholders’ best interests in the evaluation and design of new business processes to ensure they are usable and considered empathetically

Communication:

• Create and deliver clear, targeted, and impactful project communication plans to inform stakeholders and maintain alignment.
• Develop key communication materials to support change initiatives.
• Monitor communication effectiveness and operate as a quality control gate for communications across the projects.

Training & Development:

• Conduct training needs analyses to identify operational process changes and identify gaps - related to the project change.
• Design, deliver, or coordinate training programs to ensure stakeholders have the necessary skills and knowledge.
• Develop user guides, quick reference materials, and e-learning resources.

Change Impact Assessment:

• Conduct change impact analyses to understand how project changes affect people, processes, and technology.
• Define success metrics and develop mechanisms to measure the impact of change.
• Monitor and report on the effectiveness of change initiatives, adjusting strategies as needed.

Change Adoption & Sustainability:

• Support project teams in transitioning stakeholders to new processes, systems, or tools.
• Identify and mitigate resistance to change through proactive interventions.

Your expertise:

Essential:

• 10+ years of experience in change management, with a strong focus on project-driven change.
• Experience working in organisations similar to CVC and it’s culture, such as financial, legal, senior professional services or alternative asset management organisations
• Experience with change management methodologies and current industry best practice
• Demonstrated ability to lead change efforts in complex and matrixed organisations.
• Excellent communication, facilitation, and stakeholder management skills.
• Experience with supporting enterprise-wide technology transformation projects.

Preferred:

• Relevant qualifications
• Familiarity with Enterprise Portfolio Management Tools and systems.

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What you will do:

• Project Manage New Service Commercialisation within the Frameworks and processes to operationalise new services.
• Lead new services transition activities when an opportunity translates into business with end-to-end accountability, ensuring quality and consistent service delivery
• On being awarded the solution, mobilise the transition and project management team for the Due Diligence and deployment of the service
• Drive contract sign-off and partake in handover and sign-off of the service.
• Audit and understand the services that will be delivered out of the Infrastructure Services infrastructure.
• Engage with iOCO Infrastructure Services and tech pre-sales from internal BU or other divisions (if required) to deliver on the client's business requirements.
• Provide a solution approach (i.e., options) and timelines for the Technical solutions.
• Work with the Transformation team to identify internal and client-facing transformation initiatives and work with implementation teams to deliver a successful outcome
• Creating transitional plans and documents outlines project expectations, scope, schedule, and budget requirements.

Your Expertise:

• 5 years of experience in a Transition Manager role within the ICT environment, preferably in Infrastructure Services
• 5 years of experience in Project management within the ICT environment, preferably in Infrastructure Services
• Experience in client and engagement management in an ICT System Integrator or Service Provider capacity
• Well-versed in service contracting processes
• A senior person with a solid technical background in Infrastructure and networking
• Strong ICT Infrastructure Architecture knowledge (ITIL or TOGAF)
• Interpret IT strategy (target architecture, baseline architecture and roadmap) in the context of the business strategy and advise the client accordingly
• Infrastructure Services proposals
• Ensure quality controls are in place and followed
• Advising on IT practices, policies and procedures
• Ensure the client sees the company as their strategic IT partner

Qualifications:

• Bachelor's Degree in Information Technology-related programme preferred

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Your Expertise:

• Ensure all systems are online, accessible, and operating under the correct load parameters defined by the client and operational team.
• Complete and distribute the Daily Check report across all supported environments.
• Ensure all escalations are actioned and production is returned to a normal state within the SLA time frame.
• Strong problem-solving skills will be required to take the lead in a situation where there is a major outage
• Limit the number of recurring / reopened calls to ensure that the user is satisfied with the service provision.
• Monitoring and responding to alerts generated by the monitoring systems.
• Managing & remediation of calls within the client-defined SLA.
• Ensure that no calls are over 10 working days. Ensure that all calls over 10 working days are escalated to ensure closure. All calls to be regularly updated correctly with relevant details.
• Ensure that all deadlines are met in accordance with deadlines set.
• Adhere to both the Change Management Process and Incident Management Process.
• Provide input into the SLA documentation monthly
• Assist in troubleshooting all the supported tooling software technologies.
• Conduct comparison checks to ensure hypervisor software version compliance in environments.
• Conduct research on emerging products, services, protocols, and standards in supported operating systems.
• Assessing client’s infrastructure and applications against standards and best practice methods.
• Performing the addition and removal of virtual machines in accordance with instructions given.
• Configuring and managing user profile services and access roles on the hypervisor.
• Ensuring capacity management is adhered to for VM/physical capacity.
• Ensure security hardening policies are applied and updated as per the security policies of the client.
• Ensure patch compliance levels are adhered to and assist with troubleshooting of patch failures.
• Assist in planning new deployments of hyper-visor systems in a client’s environment by ensuring the correct specifications and recommendations for the solution is provided
• Audit a client environment to ensure that it continuously meets standards and best practices
• Planning and deploying MS Active directory with MS exchange and upgrading from previous versions as well as Office 365 mail configurations will be advantageous
• Experience with managing HP/Dell/EMC storage
• Management and administration of Mimecast

Your Expertise:

• 5+ Years OS and VMWare/HyperV experience
• 3+ Years AD and Exchange/O365 experience
• 5+ Years IT Experience
• 3+ Years Mimecast admin and management experience

Qualifications Required:

• MCSE \MCTIP
• A+, N+
• ITIL Foundation V3/4
• HyperV/VMWare certifications
• Microsoft Azure Administration/Azure Developer Associate
• Veaam certification
• Technical IT Qualification
• HP/Dell/EMC Hardware Data Centre Certifications (beneficial)

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What you’ll do:

• Excellent customer satisfaction, interaction and engagement
• Ability to engage at management and executive level
• Understanding of TCP/IP and networking protocols
• OSPF, QoS and Multicast configuration and troubleshooting and understanding BGP
• Layer 2 networking, including STP, VLANs, port channel/Ether channel technology, etc.
• Layer 3 networking, including dynamic routing protocols (like the ones mentioned above) and HSRP/VRRP/GLBP/SVI, etc
• Experience with Fortinet SD-WAN
• Experience with various tools such as Protocol Analyzer, IPAM, RADIUS, etc.
• Network Packet capture and analysis (Wireshark)
• Development/Automation/Scripting knowledge (Python)
• Report and escalate issues to 3rd party vendors if necessary
• Proactively identify opportunities for work optimization, including opportunities for automation of work
• Strong knowledge of Incident and Problem management processes
• Troubleshooting and resolution of complex network issues including fault management
• Strong problem-solving skills and ability to adapt to new methods and processes
• Mentoring of colleagues and peers both in the networking arena and others

Your Expertise:

• Minimum of 5 years of experience in Information Technology Networks and / or network security
• Advanced technical knowledge in switching, routing and related technologies
• Advanced technical knowledge of FortiGate firewalls and Fortinet security appliances
• Solid experience in the technology support functions and tools such as change / configuration management, testing, documentation, and implementation processes
• Advanced technical support and troubleshooting
• Maintenance of complex network and network security systems
• Advanced technical knowledge in managing internal and external DNS services
• Experience in SSL certificate management
• Evaluation and optimisation of network performance
• Automation of network functions and duties

Qualifications Required:

• Fortinet NSE6 and NSE7 will be an advantage
• Aruba Certified Switching Professional (ACSP)
• CCNP Enterprise will be an advantage
• Microsoft Azure Administrator will be an advantage
• AWS Certified Solutions Architect: Associate will be an advantage

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What you’ll do:

• You’ll be part of a small team of developers, and a designer.
• You’ll work loosely off an Agile method with Kanban boards and morning Scrums. 
• You’ll do custom development for clients, including: API development, eCommerce and Mobile App Development. 
• There are also internal projects you’ll get involved on. 

Your expertise:

• Intermediate 3-5 years of experience 

Beneficial skills (not a must):

• SQL
• Angular
• React Native

Qualifications:

• Matric
• Relevant IT Qualification