Organisational Change Manager at iOCO

What you’ll do:

Change Management Strategy & Planning:

• Develop comprehensive change management strategies and plans for project
• Assess the organisational readiness for change and recommend strategies to address gaps.
• Implement frameworks that are appropriate to CVC’s level of project execution change management capability.

Stakeholder Engagement:

• Identify and analyse stakeholders affected by the project and develop tailored engagement plans.
• Create and facilitate an awareness of the objectives of change management in a project delivery context, and ensure it is proactively initiated at the optimum time during the project initiation phase.
• Closely collaborate with the project sponsor and business owners, helping them understand their roles in driving and supporting change.
• Facilitate workshops and focus groups to capture stakeholder feedback and address concerns.
• Demonstrate sensitivity to the impacts of Change Management on areas unfamiliar with Change methodologies.
• Ensure all key role-players formally accept the change management plan and timelines, as well as their accountable actions within the plan.

Process Optimisation:

• Where needed, represent stakeholders’ best interests in the evaluation and design of new business processes to ensure they are usable and considered empathetically

Communication:

• Create and deliver clear, targeted, and impactful project communication plans to inform stakeholders and maintain alignment.
• Develop key communication materials to support change initiatives.
• Monitor communication effectiveness and operate as a quality control gate for communications across the projects.

Training & Development:

• Conduct training needs analyses to identify operational process changes and identify gaps - related to the project change.
• Design, deliver, or coordinate training programs to ensure stakeholders have the necessary skills and knowledge.
• Develop user guides, quick reference materials, and e-learning resources.

Change Impact Assessment:

• Conduct change impact analyses to understand how project changes affect people, processes, and technology.
• Define success metrics and develop mechanisms to measure the impact of change.
• Monitor and report on the effectiveness of change initiatives, adjusting strategies as needed.

Change Adoption & Sustainability:

• Support project teams in transitioning stakeholders to new processes, systems, or tools.
• Identify and mitigate resistance to change through proactive interventions.

Your expertise:

Essential:

• 10+ years of experience in change management, with a strong focus on project-driven change.
• Experience working in organisations similar to CVC and it’s culture, such as financial, legal, senior professional services or alternative asset management organisations
• Experience with change management methodologies and current industry best practice
• Demonstrated ability to lead change efforts in complex and matrixed organisations.
• Excellent communication, facilitation, and stakeholder management skills.
• Experience with supporting enterprise-wide technology transformation projects.

Preferred:

• Relevant qualifications
• Familiarity with Enterprise Portfolio Management Tools and systems.