Jobs Available at Wilderness

Detailed Responsibilities

• Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required).
• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Continuous communication and excellent service delivery to agents at all times.
• Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
• Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the agent ensuring relevant information is obtained from the ARM prior to quoting.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
• Keep apprised of company policies, procedures and system updates.

Qualification:

• Matric certificate – with maths (minimum standard grade or above) 
• Tertiary certificate in Travel & Tourism/hospitality. 

Experience:

• 4-5 years’ experience at a senior level.
• Great product knowledge on Southern & East Africa (Rwanda, Tanzania & Kenya).
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Personal or educational travel experience required.
• Proven English literacy.
• Computer Literate (Microsoft Office, email, Internet)
• Excellent attention to detail.

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Detailed Responsibilities

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips with agents (if and when required).
• Continuous communication and excellent service delivery to agents at all times.
• Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the agent ensuring relevant information is obtained from the ARM prior to quoting.
• Understand the agents/guests needs in each booking, if email does not help clarify then call the agent. Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
• Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held
• Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents can by uploaded to the WW by the Operations Specialist.
• Measure sales and GP% per agent in conjunction with Sales, identifying variations and maintaining good GP’s per booking.

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above) .
• Tertiary certificate in Travel & Tourism/hospitality. 

Experience:

• 4-5 years’ experience at a senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, email, Internet)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system. 
• Great product knowledge on Southern & East Africa (Tanzania & Kenya)
• Personal or educational travel experience required
• Excellent attention to detail. 

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Detailed Responsibilities

• Reconciliation and control of various General Ledger (GL) accounts.
• Review and control of all bank accounts.
• Maintain and develop fixed assets process and review GL accounts
• Reconcile, control and submission of VAT, Income Tax and other tax computations and returns
• Prepare and Set up Templates for Management Accounts
• Reconcile Sales & COS to TFS Reports, Product Analysis and maintenance of GP
• Monthly Management Accounts Variance Reporting
• Audits

CANDIDATE PROFILE

Qualification:

• CA (SA) - newly qualified.
• Computer Literate with a good working knowledge of MS Excel.

Experience:                    

• Working knowledge of Income Tax, VAT and Company law.
• Knowledge of TourPlan, Great Plains and Tagetik would be beneficial.
• International company experience or exposure.
• Exposure to foreign currencies.
• Sound working knowledge of IFRS.

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Detailed Responsibilities

• Assist with payroll processing on a monthly basis
• Verify accuracy of all payroll data entered, including employee information
• Address any discrepancies or issues with employee pay in a timely and professional manner
• Work closely with HR and finance departments to ensure compliance with company policies and country laws
• Process and reconcile payroll accounts and prepare reports for management on a regular basis
• Assist with audits and other financial reporting tasks as needed
• Stay informed on changes in payroll laws and regulations to ensure compliance

CANDIDATE PROFILE

Qualification:

• Bachelor's degree in Accounting, Finance, or related field.

Experience:                    

• Minimum of 3 years of experience in payroll administration, preferably in a corporate setting
• Working knowledge of payroll software (e.g. SAGE PEOPLE 300) and proficiency in Microsoft Excel