Latest Job Opportunities at Capitec Bank

About the Role

• This position within Capitec Connect requires a skilled individual with a keen analytical mindset, strong communication abilities, and a genuine enthusiasm for deriving insights from data.
• The incumbent of this role will collaborate extensively with cross-functional teams to scrutinize client data, construct predictive models, and offer actionable suggestions to bolster client retention, capitalize on cross-sell opportunities, and amplify overall client lifetime value.
• Responsibilities include analysing extensive datasets to pinpoint trends and patterns, crafting and sustaining dashboards and reports for tracking key performance metrics, partnering with stakeholders to comprehend business needs and devise analytical solutions, creating predictive models and segmentation strategies to identify valuable client segments and potential churn risks, conducting ad-hoc analyses to support strategic decision-making, and continuously evaluating the efficacy of client value management initiatives to propose optimization strategies grounded in data insights. It's essential to remain abreast of industry trends, best practices, and emerging technologies within the realms of data analytics and telecommunications to excel in this role.

Our Ideal Candidate

Qualification 

• Relevant B Degree, plus 5 years related experience. 

Minimum Experience

• Customer value management exposure
• Experience with data manipulation, exploration and visualization for example Power BI, SQL etc.
• Experience in statistical (predictive and classification) model development and deployment incl. traditional scoring (logistic regression with binning and missing value replacement e.g. reject inference and quantitative analysis (time value of money etc.)
• General business know-how: e.g. risk, compliance, operations e.g. NCR, POPIA, SARB
• Business analysis and requirements gathering.
• Functional business area (e.g. Telecommunications) environment knowledge and experience. 

Minimum Knowledge

• Understanding of state of the art statistical (predictive and classification) model development and deployment principles and techniques incl. traditional scoring (logistic regression with binning and missing value replacement e.g. reject inference).
• Underlying theory and application of machine learning models; able to understand underlying principles and theory.
• Best practices for decision science such as reusability, reproducibility, continuous monitoring, etc.

Minimum Skills

• Statistical model development incl. traditional scoring (logistic regression with binning and missing value replacement e.g. reject inference), and quantitative analysis (time value of money etc.)
• Data manipulation, exploration, and visualization for example Power BI, SQL etc.
• Capability to identify, define and solve the business problem i.e. application of domain 'know-how' and problem solving. 
• Ability to productionise and solution design

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Purpose Statement

• To solve business problems, create new products and services and improve processes through using the disciplinces of data science, translating active business data into usable strategic information.
• To look at ways of analyzing and optimising data as it relates to a specific business area; framing data analysis in terms of the decision-making process for questions or business problems posed by a stakeholder. 
• To help build and deliver Capitec's AI/Machine Learning strategy, enabling data-led and improved business decision making. Design quantitative advanced analytics models that answer business questions and/or discover opportunities for improvement, increased revenue or reduced costs. 

Candidate Requirements

Qualifications & Experience:

• Degree in Mathematics | Statistics | Data Science | Business Analytics | Engineering | Computer Science Plus 4+yrs relevant work experience. OR
• Hons Degree in Mathematics | Statistics | Data Science | Business Analytics | Engineering | Computer Science Plus 3+yrs relevant work experience. OR
• Masters Degree in Data Science or relevant discipline e.g. Mathematics, Statistics, Engineering, Computer Science.

Knowledge:

• Functional business area (e.g. Credit) environment knowledge and experience
• Regulatory requirements e.g. NCR, POPIA, SARB 
• Business analysis, requirements gathering, translating into business requirement specifications and designing and delivering business solutions.
• With modern software development best practices.
• Working in cloud environments, e.g. Azure, AWS
• Different operating systems / databases / programming language
• Predictive modelling techniques (statistical and machine learning) and deployment 
• Extracting, aggregating, cleaning and analysing data from large relational databases
• Data Science lifecycle and applicable skills within 

Functional Skills:

• Programming; Data base manipulation | Data Exploration Visualisation
• Statistical model development
• Advanced Computer literacy and programming (Office Suite, Working on different OS environments, e.g. working on remote Linux environment and dockerising machine learning models)
• Building and deployment of models
• ML language, for example SQL SAS
• Version Control
• Ability to productionalise and solution design
• Ability to learn, understand and apply complex machine learning methodologies
• Functional domain skill of the (e.g. credit) environment
• Capability to identify and define and solve the business problem i.e. application of domain know how and problem solving.
• Cloud computing (navigating on cloud vs on prem.)

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Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

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Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

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Purpose Statement

• To play a pivotal role in shaping and driving the company's leadership development strategy, enhancing team health, and cultivating a strong organisational culture. This role requires a strategic thinker with deep expertise in leadership and organisational development, a keen understanding of team dynamics, and a passion for fostering a positive organizational culture.
• Reporting to the Head: Leadership Development, the specialist will design, implement, and evaluate programmes and initiatives that align with the company's strategic objectives and support its mission to transform the organisational culture, develop exceptional leaders and enable high-performing teams.

Experience

Minimum:

• 5 years of experience in a specialist leadership or organisational development capacity, in a corporate environment.
• Proven experience in delivering structured and unstructured leadership development initiatives at all levels of an organisation, end to end from conceptualisation to delivery.

Experience in:

• organisational development and defining and shaping culture
• facilitating events 
• engaging and consulting with senior stakeholders
• working with third-party vendors to design bespoke programs
• Proven experience of using influence and relationships to drive and achieve objectives. 

Ideal:

Experience:

• Building and establishing a leadership academy within a commercial organisation.
• Management experience in banking or a financial entity environment.
• Leadership coaching experience

Attributes:

• Strategic thinker with a passion for developing others and driving organizational change.
• Collaborative team player with the ability to influence and inspire stakeholders at all levels.
• Analytical mindset with the capability to assess program effectiveness and drive data-based decisions.
• Adaptable and resilient in a fast-paced, evolving environment.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant degree in Industrial/Organisational Psychology or Management Sciences

Qualifications (Ideal or Preferred)

• Honours Degree in Industrial/Organisational Psychology or Management Sciences

Knowledge

Minimum:

• Functional expertise in Leadership Development, including facilitation, coaching, consulting
• Expert knowledge of leadership development best practice
• Building and developing effective teams
• Learning and development management systems
• Consulting principles, processes & techniques 
• Commercial acumen and business awareness – able to make the link between leadership development strategy and business strategy 
• General knowledge of business governance and risk management principles
• Commercial, business and financial principles and practices. 
• Business products, processes, policies and systems
• Quality principles and practice

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Analytical Skills
• Leadership Skills

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Purpose Statement

• To maintain the operational integrity of a business eco-system (e.g. Connect) through monitoring and alerting to maintain system stability, reduce service disruptions, and working with first-line support to elevate the client experience.
• The Operations Support Specialist plays an integral role, ensuring seamless operations and efficient business processes. This position involves a blend of tasks that support day-to-day operations, from managing data, handling administrative duties, assisting with project delivery, implementing operational improvements, and external vendor liaison. Your contribution is essential for maintaining the operational integrity of the Connect ecosystem, working with various development teams to facilitate a productive environment. You will utilize monitoring and alerting to maintain system stability, reduce service disruptions, and working with first-line support to elevate the client experience.

Key Performance Areas

• Providing administrative support to the operations team: Includes tasks such as creating operational reports, compiling change requests, attending operations meetings.
• Assist with implementing new processes and systems: Ensure that new processes and systems are implemented smoothly. That any issues are identified and addressed quickly. That dashboards for visibility of products and systems are implemented and maintained.
• Coordinating with other departments and teams: Work closely with other departments, such as IT, HR, and product-line specific teams to ensure that the organization’s processes and systems are integrated and running efficiently.
• Monitoring and analysing performance data: Use performance data to identify trends and issues and make recommendations for improvements.
• Providing technical support: Troubleshooting and resolving technical issues impacting Live Better delivery and client experience. Coordinating with various departments and vendors to address technical issues.
• Communication with partners: Cultivating and sustaining robust relationships with both internal colleagues and a diverse range of external stakeholders. This strategic relationship management is crucial for fostering collaboration and driving the successful achievement of our organizational objectives, to ensure that the organization’s processes and systems run smoothly.
• Continuously monitoring and improving processes: Continuously monitor and improve processes to increase efficiency and reduce costs.
• Identifying and mitigating risks: Identify risks that could impact the organization’s operations; raise formal Enterprise risks and consult with other stakeholders on risk mitigation.
• Reporting: Assist in preparation of accurate, critical analysis of Operational information to present to EXCO to inform strategic decision making.

Experience

Minimum/Ideal:

• At least 5yrs working experience in a technical environment with 3+yrs systems related experience in a fast moving, client focussed environment.
• Experience and troubleshooting across the computer / technology environment, exposure to servers, databases, server security, networks, infrastructure etc 
• In building and maintaining effective vendor / 3rd party relationships (function specific).
• In a capacity requiring effective communication and pulling multiple components together to achieve end goals.

Qualifications (Minimum)

• Diploma in Information Technology

Qualifications (Ideal or Preferred)

• Certification in ITIL or AWS Foundation

Knowledge

Minimum/Ideal:

• Knowledge of business continuity principles and practices
• Knowledge and understanding of the criticality of system performance and reliability, and monitoring and management of same  

Understanding of IT systems development processes 

• Of the principles and practices around vendor management and SLAs 
• Of general IT standards, quality assurance and governance
• Knowledge of Information Technology Frameworks. (ITIL) 
• Of how to transfer skills and knowledge regarding new systems or system changes
• Understanding of monitoring, technologies best practices and toolsets 

Skills Required

• Technical skills: Good technical skills, including experience with servers, databases, and software such as Control-M, GoAnywhere MFT, Microsoft SQL Server, Microsoft Power Automate. 
• Communication skills: Strong communication skills to communicate with other departments and external partners effectively. 
• Problem-solving skills: Solid problem-solving skills to identify and resolve issues that impact Live Better. These issues can be internal or external and may require vendor assistance.
• Attention to detail: Pays attention to detail to ensure that processes are running smoothly and that any issues are identified and addressed quickly. 
• Organizational skills: Are well-organized and able to manage your time effectively.
• Flexibility and Adaptability: Adapt to changes in processes and systems and be able to work well under pressure.
• Analytical Skills: Be able to analyse data, identify trends, and recommend improvements.
• Customer Service Skills: Good customer service skills to be able to provide support to internal and external customers. 
• Teamwork: Work well in a team environment and be able to collaborate effectively with others.

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Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience

Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge

Minimum:

Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:

Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)