Latest Job Opportunities at Nedbank

Job Purpose

• To support business objectives by managing fulfilment of requests from clients and staff in order to achieve business results with effective level of client satisfaction and risk management

Job Responsibilities

• Manage financial losses through efficient management of risk and processes
• Ensure achievement of financial targets by meeting client service standards and efficiencies
• Build and maintain warm working relationships with peers and managers through regular interaction and teamwork.
• Ensure sound relationships with external stakeholders by managing client and stakeholder expectations through appropriate communication and forums.
• Ensure effectiveness of processes by tracking, measuring and analysing data relating to work processes.
• Perform effective planning to ensure capacity meets business requirements 
• Ensure team efficiency by monitoring productivity and highlight inefficiencies in processes.
• Improve efficiency by looking at ways of re-engineering or automating processes.
• Manage service level agreements with all stakeholders through regular monitoring and engagement with stakeholders.
• Ensure delivery by using the correct systems and access levels.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Create an environment to motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Maintain a capable high performing team and  ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes.
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Ensure transformational target are met  for own team through consideration of targets during the staff recruitment, retention  and training process and utilising suppliers listed on the preferred supplier list.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.
• People Specification
• We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic.  Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. 

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Honours degree in Commerce 

Minimum Experience Level

• 7 years plus in financial services -  Asset management
• 5 years plus in management of people
• 7 years plus in an investment administration management role

Technical / Professional Knowledge

• Strategic planning
• Budgeting
• Financial Accounting Principles
• Performance management
• Business administration and management
• Business principles
• Business terms and definitions
• Communication Strategies
• Staff resource planning
• Operations planning
• Employee training/development
• Diversity management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Governance, Risk and Controls
• Change management
• Principles of project management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Service level agreements
• Consumer behaviour
• Client Service Management
• Client service principles
• Organisational systems

Behavioural Competencies

• Building Partnerships
• Planning and Organizing
• Building talent
• Delegation and Empowerment
• Coaching
• Leading Change

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Job Purpose

• To complete and manage the production and supply of Regulatory related information to the SA Reserve Bank (Prudential Authority).
• To provide oversight, support and advice to Offshore entities of Group reporting changes and requirements to ensure Regulatory compliance.
• To produce various MIS reports to internal stakeholders; as well as Ad-hoc external Stakeholder requests/submissions.
• To ensure the accuracy of reported data and continually review and implement enhanced governance processes and controls.
• To engage with and contribute to Group projects affecting Regulatory compliance that leads to seamless implementation and integration with existing reports and possible new requirements.
• To keep abreast of all Regulatory changes and inform senior management across the organisation of the potential impact of such changes.
• To manage external audit engagements.
• Subject Matter Expert (SME) in respect of Regulatory matters (BA returns and potentially new products/deal structures).
• Provide input and validate information in terms of related External / Public disclosures.
• Participate in associated Industry / BASA committees. 
• Build additional analysis and review processes of reported and supplementary information.

Outputs (deliverables)

• Complete and Analyse BA returns (including provision of the Banks’ Act and Regulations).
• Enhance internal reporting tools, processes and controls (where applicable).
• Effective consulting and provision of information to internal stakeholders on regulatory issues.
• Effective self-management.
• Effective management and development of subordinates (where applicable).
• Effective time/deadline management in relation to internal source/input providers.

Education

• B Com (Finance); CA(SA), or similar degree required.

Experience

• Accounting background and experience / track record in a regulatory reporting role (Banks Act and Regulations relating to the Banks Act).
• Good understanding of accounting, the Banks’s Act and its regulations. 
• Understanding of DAMA data life-cycle.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Technical Competencies

• MS Office (Excel, Word, PowerPoint, Outlook and Teams).
• IFRS.
• Basel Framework.
• Data analytics.
• Exposure to SQL and PowerBI (advantageous).

Minimum Experience Level

• 2 years regulatory experience of which at least 1 year in analysis

Technical / Professional Knowledge

• Microsoft Office
• Business writing
• Relevant regulatory knowledge
• Business Acumen
• Relevant software and systems knowledge
• Principles of financial management
• Data Analysis and Interpretation
• Governance, Risk and Controls
• Business terms and definitions
• Communication Strategies

Behavioural Competencies

• Work Standards
• Innovation
• Driving for Results
• Earning Trust
• Communication
• Collaborating

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Job Purpose

• To deliver outstanding sales performance; manage branch/ market's sales objectives and staff sales capacity; to grow and maintain Nedbank client base and ensure branch/ market profitability.

Job Responsibilities
Nedbank Goals:

• Grow market share; ensure client acquisition, retention and cross-selling of bank products.
• Support the achievement of the business strategy, objectives and values.
• Achieve entrenched sales objectives and targets for branch/ market.
• Manage all sales related leads efficiently and timeously .
• Ensure branch/ market operational effectiveness through the uptime of all devices in Self-service, Phygital and Semi-assisted zones; the Automatic Teller Machines/ Intelligent Depositors and the Self-Service Kiosks.
• Drive needs-based selling through the sales staff.
• Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
• Drive client acquisition and increase digital market activity across the community.
• Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
• Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
• Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
• Ensure engaged, cared-for and focused employees.

Client Engagement:

• Ensure best rated (#1) in client service and satisfaction. 
• Ensure direct report team deliver world class service by effective use of client experience measurement tools.
• Entice clients to digital and  self-service and ensure digital adoption.
• Ensure that clients shift to self-service and digital channels.
• Understand client needs and deliver great client service to ensure client satisfaction.

Risk & Operations:

• Ensure compliance to operational and legislative requirements.
• Achieve minimum performance on Risk & Compliance audits.
• Ensure all compliance on mandatory training is completed timeously.
• Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
• Achieve regulatory compliance objectives for FAIS, AML, FATCA, TCF & POPPIA.
• Achieve effective BROTA compliance.
• Manage Frauds and Losses for Branch/ market.
• Ensure Banking Hall complies with OHASA standards.
• Ensure adherence to process mandates limits. 
• Ensure all equipment is maintained.
• Manage AML sustainability objectives.
• Achieved the required standards for monitoring assessments.
• Manage all Operations Housekeeping standards.

 Lead:

• Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
• Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
• Engage team on performance through regular performance discussions on personal and business goals.
• Drive Nedbank culture by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth. 
• Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
• Ensure and lead consequence management, discipline and effective employee relations.
• Manage and track staff performance and apply corrective action where applicable.
• Manage staff leave requirements.
• Manage staff on-boarding process for staff to become proficient.
• Build trusting working relationships with subordinates, managers and support departments through regular engagements.
• Manage staff resources to ensure team efficiency, productivity and full participation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• An approved FAIS qualification (i.e. Banking or Sales)

Minimum Experience Level

• Must have 1 - 2 years Sales and service banking experience

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Customer service principles
• Staff resource planning
• Change management
• Governance, Risk and Controls
• Nedbank policies and procedures

Behavioural Competencies

• Coaching the Sales Team
• Delegation and Empowerment
• Motivating the Sales Team
• Creating a Culture of Trust
• Building Customer Relationships
• Guiding Sales Transformation
• Broadening Business Value

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Job Purpose

• To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.

Job Responsibilities

• To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.  Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Improve client service through delivering relevant products and services according to client needs.
• Maintain and build a portfolio of high value, and complex clients.
• Unearth client sales / solution opportunities and execute on these opportunities.
• Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. 
• Build and maintain effective professional relationships with high value profile clients through contact management.
• Deliver banking solutions that meet client needs.
• Understand client's business, personal and household needs.
• Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
• Proactively engage clients in a manner that is relevant to their specific circumstances.
• Collaborate with specialists in client engagements to cross sell and create value based solutions. 
• Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
• Facilitate clients compliance correctness in line with Nedbank internal and regulatory standards.                  Identify and resolve any work related obstacles and problems and escalate to senior management.
• Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
• Understand the bank's risk and credit policy and manage client expectations accordingly.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Comply with internal standard procedures to facilitate the execution of client requirements. 
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• 4-5 years' Relationship management experience in the financial sector a must
• 2 years' Relationship Banker experience a must.
• 2-3 years’ experience in Business Acquisition essential
• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous.

Requirements

• NQF Level 5 or Higher in a Financial or Business-related field essential
• Matric / Grade 12  / National Senior Certificate
• Post-Grad Degree in Financial/Business Management is an advantage.
• Valid driver's license and own reliable transport is essential.

Technical / Professional Knowledge

• Microsoft Office
• Interpersonal Skills/ Client Relationship
• Business writing
• Business terms and definitions
• Relevant regulatory knowledge
• Data analysis
• Business Acumen
• Decision-making process
• Principles of financial management
• Governance, Risk and Controls

Behavioural Competencies

• Building Networks
• Building Trusting Relationships
• Business Acumen
• Driving for Results
• Global Perspective
• Portfolio Management
• Sustaining Customer Satisfaction
• Targeting Sales Opportunities

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Job Purpose

• The Head: Cash Business Strategy will be responsible for managing the performance and evolution of the Nedbank RBB Cash Value Proposition for small, medium, and large business clients including mid-corporates including but not limited to cash handling, cash deposits, cash-in-transit, cash vaults and depositors, cash centres and cash settlement. This includes defining the value proposition vision and strategy, driving the refinement of target segments and target client journeys, the understanding of the coverage of client needs, the understanding and resolution of challenges in the value delivery systems.

Job Responsibilities

• Development and refinement of the end-to-end strategy for the Cash Value Propositions covering financial and non-financial (beyond banking) needs
• Analyse international and local market trends, changes in market / clients’ needs, competitors’ strategies as well as internal value delivery system to find unmet client needs, value opportunities and areas for improvement
• Develop and refine the Cash strategy taking external and internal factors into account, also in consultation with internal stakeholders across the value chain and in alignment to overall cluster and enterprise strategies, specifically the overall payments strategy
• Communicate vision and strategy effectively within and outside of the organisation to get buy-in and assure effective execution
• Advise and consult to clients by providing professional solutions that meet the requirements of the client’s business needs and solve for potential value gaps in the clients’ value chain
•  End-to-end management and accountability for the Cash Value Proposition
• Ensure required client value and client experience is delivered effectively and efficiently according to agreed Service Level Agreements, operational level agreements, contractual agreements and project scopes, schedules, and budgets

Job Responsibilities Continue

• Identify shortcomings in the value delivery system and drive their resolution through responsible areas
• Report on current and past performance in the delivery of the value proposition as well as progress of change initiatives at various forums and on an ad-hoc basis, pro-actively and reactively, including P&L and risk management
• Being the specialist for Cash within the organisation
• Drive the realisation of the Cash strategy
• Identify and size opportunities, conceptualise required change initiatives and draft business cases
• Ensure that change initiatives are realising the intended business value and that they are delivered with a short time-to-market and within budget
• Identify potential and required local and international partners for delivering the strategy and establish strong relationships and partnerships
• Pilot and test new solutions in the market together with other internal teams and external partners
• Drive commercialisation of new solutions into the market

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• MSc, MBA and Professional accounting qualification

Preferred Qualification

• MSc, MBA
• MMP / SMP / MM or equivalent
• Post graduate management qualification or qualification in business strategy or management consulting experience

Minimum Experience Level

• 15+ years of experience, including 6-8 years leadership roles
• Demonstrated experience in product development, product management or innovation consulting
• Exceptional understanding of cash, cash vaults, cash-in-transit, cash centres and cash settlement
• Strong experience in understanding and analysing market trends, competitors, opportunities, and technology developments related to Cash and the overall payments ecosystem
• Deep understanding of banking products and processes
• Experience with and confidence in delivering presentations to clients and senior executives up to board level
• Proven track record in identifying opportunities for partnerships and alliances to drive innovative business solutions
• Building relationships and influence in a cross-functional / matrix structure

Technical / Professional Knowledge

• Cash, cash value chain, payments
• Budgeting
• Business administration and management
• Change management
• Client service management
• Communication Strategies for frontline up to senior executive level
• Diversity management
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Business writing skills
• Management information and reporting principles, tools, and mechanisms
• Influencing
• Hyper collaboration

Behavioural Competencies

• Building Partnerships
• Facilitating Change
• Inspiring others
• Business Acumen
• Building partnerships
• Driving for Results