Latest Job Vacancies at Mimecast

Job Summary

In this role you will be a supporting role gaining exposure to three core areas: Enterprise Risk Management (ERM) & Environmental, Social and Corporate Governance (ESG), Information Governance, and Technical/IT Audit, reporting into the Director of ARC in London. 

What you’ll do

• Build productive partnerships with the business stakeholders, external regulators, vendor and customer assurance teams
• Test internal and external assertions of assurance and control​
• Report control deficiencies, enterprise risks and the efficacy of the internal control architecture​
• Improve the operational safety of the organisation through control design guidance and proactive risk and control support

What you’ll bring

• A degree/experience in one of the following areas: IT/technical audit, risk managment, corporate governance, project management, business administration
• Proficiency with using MS Office suite and knowledge of communication tools such as Zoom, Slack, LinkedIn, Intranet
• Self-motivation with an ability to plan and prioritize work effectively, holding themselves and others accountable to deadlines and deliverables
• Strong communication and organisational skills with the ability to multi-task and problem solve, with good attention to detail
• Ability to work in a fast-paced environment with changing and competing priorities
• Teamworking: Passion for and ability to help and support others to achieve team or project goals
• Strong work ethic and willingness to learn
• Ability to manage and prioritize objectives with overlapping time constraints
• The ability to work independently and as a team member

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About the Job

The Data Science team is the advanced analytical engine of the Business Intelligence team – we work to solve high-value business problems by using cutting-edge tools and techniques to develop actionable AI/ML driven processes at scale. In this role you will focus on building new and improving existing machine learning models and working with stakeholders across departments to develop new tools utilizing Generative AI in addition to typical AI/ML methodologies to transform the business. We are a team that is laser focused on providing the best experience and care to the users of our tools and taking on projects that have game changing potential for the company.

What you'll do

• Work cross-functionally with stakeholders across the business to evaluate, prioritize, and develop new Machine Learning and Generative AI powered solutions to solve business problems.
• Own, maintain, and optimize existing Machine Learning models, as required
• Work collaboratively with analysts, data engineers, and analytics engineers to bring data science and machine learning powered solutions to life.
• Partner directly with functional teams to bring data and analytics expertise to our decision-making processes.
• Contribute to the Data Science team’s capabilities as an internal expert on machine learning and advanced analytics.
• Foster stakeholder partnerships, and work to create a culture of collaboration and data literacy to increase the company’s analytics maturity.
• Present findings and technically challenging topics to a diverse group of technical and non-technical business stakeholders.

What you'll bring

• Experience in data science, analytics or directly related area, during which both technical and analytical capabilities have been clearly demonstrated.
• Prior success deploying machine learning solutions based on complex datasets at scale in production environments with an emphasis on creating impact to business outcomes.
• Proven ability to extract actionable insights from statistical and machine learning powered models.
• Strong knowledge of the underlying mathematical foundations of machine learning algorithms including linear regression, classification methods, clustering algorithms, Random Forests, time series analysis, and deep learning.
• Demonstrated excellence in using Python and SQL to develop data science workflows usings tools such as scikit-learn, Tensorflow, Snowflake, and dbt.
• Strong communication and presentation skills with the ability to explain complex concepts in a simple manner to colleagues & stakeholders.
• Demonstrated experience collaborating and working cross-functionally with teams and stakeholders to design and implement machine learning powered solutions.
• Strong understanding of best practices and KPIs around e-commerce, transactional and subscription-based products is a plus.
• Experience with building solutions and utilizing tools in AWS is a plus.
• Familiarity with generative AI techniques (LLMs, GANS, VAEs) and their applications in business operations is highly desirable.

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About the Job 

We are looking for a Technical Writer to create and maintain digital content that explains complex technical concepts.

This individual contributor role forms part of our Centre of Excellence team, charged with ensuring customers have access to a full range of support for the solutions they've purchased. Comprising Technical Writers, Community Moderators, Content Creators and Social Media managers, the team sits within the Customer Excellence division, charged with providing our customers with a remarkable experience and the ability to self serve. 

The role reports to the Technical Content & Community Manager and requires the candidate to work with content creators around the business to translate complex technical information in clear, concise content aimed at both internal and external audiences. You will need to excellent writing and grammar skills, and be able to work independently, delivering accurate content under deadline pressure.

What you'll do

• Write, Proofread and edit creative content for website informational pages
• Optimising content and articles for SEO
• Creating end user / administrator content for the company’s Knowledge Base, resulting in the reduction of support cases raised
• Handling user feedback and amending Knowledge Base content as required
• Liaising with Product Managers and Engineers, to understand a project’s scope including beta testing
• Liaising with Creative, PR and Enablement teams to drive performance through quality content
• Identifying potential improvements in the Knowledge Base, to ensure that we deliver a remarkable customer experience
• Contribute to and maintain KCS articles

What you'll bring

• Excellent written English
• Experience in copywriting/technical writing experience.
• Ability to gather and analyze the information needs of the audience
• Strong interviewing and listening skills
• Collaborating with internal specialists to clarify technical issues
• Using graphics editing software
• Basic HTML editing skills

Delivering content to meet the audience’s needs, ensuring:

• the most appropriate media is used
• it is organized efficiently
• all Mimecast’s style and consistency standards are met

Experience with

• TechSmith SnagIt
• Salesforce
• Atlassian Jira/Confluence
• Office 365