Latest Jobs at Discovery Liimited

Key Purpose

The successful applicant will be responsible for ensuring the highest quality legal advice and assistance is made available to Discovery Life and Discovery Insure in the most efficient way. To represent Discovery in legal matters before the Ombudsman for Long-Term Insurance and Ombudsman for Short-Term Insurance

Areas of responsibility may include but not limited to

• Provision of legal advice and assistance relating to:

- design of products for Discovery Life and Discovery Insure

- drafting and vetting of legal contracts and marketing material

- Participation in claims decisions for Discovery Life and Discovery Insure

• Liaison with the relevant Financial Industry Bodies

• Represent Discovery in legal matters before the Ombudsman for Long-Term Insurance and Ombudsman for Short-Term Insurance

• Provision of Product Education and support to Financial Service Providers

• Ensuring that business is advised of any legal or regulatory changes

• Preparing and finalizing agreements of a commercial nature in liaison with contracting parties

• Delivering outputs within acceptable timeframes, manage external Legal Counsel, Competencies to work with Legal Counsel at Group Level

• Oversee that all drafted contracts and policy documents are in line with legislation and compliant with legislative requirements

• Oversee the general day to day functions within the legal division and make certain that all processes and documents are aligned and compliant

• Attend to all correspondence or queries from the Industry Ombudsman or Regulators timeously

• Providing holistic solutions to internal and external clients

• Manage compliance and risk in company policies and procedures of the business

Personal Attributes and Skills

• Deciding and initiating action

• Working with People

• Persuading and Influencing

• Presenting and Communicating Information

• Writing and Reporting

• Applying Expertise and Technology

• Analysing

• Learning and Researching

• Planning & Organising

• Delivering Results and Meeting Customer Expectations

• Adapting and Responding to Change

• Coping with Pressure and Setbacks

• Excellent legal writing skills, with particular emphasis on contract-writing

• Strong legal drafting and negotiating skills

• Knowledge of Regulatory requirements – FAIS, FICA, Long Term Insurance Act, Short Term Insurance Act

• High level of knowledge of Financial Services Industry legislation and regulations

• Drafting & vetting of contracts and related documentation for insurance products

Education and Experience

• LLB / BDegree in Law

• Proficient on MS Office. Computer literacy essential specifically Microsoft Word & PowerPoint and Excel

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Key Purpose

The Incident Support Analyst will need to able to provide first level support to incidents, monitoring events and service requests raised proactively or by clients through diagnosis, classification, remediation and facilitation of restoration of services. This is a 24x7 role with shift rotation with the objective of providing high quality and efficient support services driving high service availability and customer satisfaction.

Areas of responsibility may include but not limited to

• Facilitate resolution of Incidents and Service Requests throughout the lifecycles and across various teams within the specified Service Level Agreements/Operational Level Agreements

• 1st line troubleshooting and service restoration reducing dependencies on other teams using available tools, knowledge base and Standard Operating Procedures

• Assist with communication, creation, maintenance, scheduling and distribution of reports

• Ensure all incidents logged meet the minimum entry criteria to enable efficient debugging

• Application and verification of known solutions or Standard Operating Procedures to Incidents and Service Requests (e.g. assisting with the restarting of services on request, data fixes, ad-hoc data extracts and query executions, etc.)

• Validate and update the ticket documentation proactively

• Verify resolution with end-users and resolve assigned Incidents and Service Requests

• Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) in order to provide input for continuous improvement initiatives regarding ticket trends and opportunities for improvement of processes and procedures

• Record and classify received alerts and events and initiate an immediate effort in order to restore a failed IT Service as quickly as possible as per severity classification and associated Service Level Agreements

• Analysis of logs in the error queue and initiating resolution with the respective resolver group

• Evaluation and escalation of Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Team Leader/Manager according to the agreed priority and severity of the incident

• Available for on-call and emergency response rotation as needed

Personal Attributes and Skills

• Values Driven

• Optimistic

• Learns on the Fly

• Resilient

• Instils Trust

• People Savvy

• Problem Solver

• Strong Data Analysis Capabilities

Education and Experience

Education:

• ITIL

• IT or Engineering Qualification

Experience:

• 1-3 years practical experience in a Service Desk, Incident Management or Problem Management role

• ITSM Tools (Servicenow experience preferred)

• APM and Infrastructure Monitoring Tools (DynaTrace experience preferred)

Knowledge:

• ITIL

• APM and Infrastructure Monitoring Tools

 Employment Equity  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.