Latest Jobs at Discovery Limited

Key purpose
To effectively coach eligible members in various programs ensuring that:

• The coaching program outcomes and objectives are achieved.
• Members achieve sustainable health and lifestyle improvements in addition to their personal key objectives.

Key outputs

• Applying various coaching techniques to allocated members to ensure program and personal goals are achieved
• Building positive relationships to ensure successful outcomes
• Effective planning and organizing of schedules and sessions to optimize program adherence and completion rates.
• Assist members with benefi t navigation, referrals and activations to optimize benefi ts available to them under their scheme and non-scheme products.
• Health and Lifestyle education, tracking and monitoring to achieve sustainable improvements.
• Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with the necessary referral to the relevant health care professional and other therapeutic interventions.
• Accurate tracking, reporting and capturing of coaching sessions.
• Meeting set targets: productivity, quality, customer satisfaction scores.
• Calling eligible members to enroll into the various coaching programmes
• Keeping up to date with industry updates and developments
• Applying professional verbal and written communication skills required through all coaching interactions with members.

Competencies

• Written Communications: Is able to write clearly and succinctly in a variety of communications settings and styles; can get messages across that have the desired eff ect.
• Self-Development: Is personally committed to and actively works on continuously improve him/herself; understands diff erent situations and levels may call for diff erent skills and approaches; works to deploy strengths; works on compensating for weakness and limits
• Action Oriented: Enjoys working hard; is acti on oriented and full of energy for the things he/she sees as challenging; not fearful of acti ng with a minimum of planning; seizes more opportunities than others
• Interpersonal Savvy : Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains eff ective relationships with customers and gains their trust and respect
• Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will tryanything to fi nd solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
• Time Management: Uses his/her time eff ectively and effi ciently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

Qualifications and Experience

• Clinical qualification accredited with a health professions body
• Knowledge of DH and Vitality products, benefits, funding, and policy rules
• Coaching experience advantageous
• Excellent communication skills, written and verbal
• Proficient in MS Excel, Word, PowerPoint

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Job Summary

• The Business Analyst role is responsible for independently eliciting, analysing, and translating business requirements into functional and product specifications, validating delivered solutions, and acting as a trusted consultant to business stakeholders across integrated systems.

Key Responsibilities

• Act as a consultant to business stakeholders, challenging assumptions and clarifying intent.
• Develop business cases aligned to strategic and operational objectives.
• Produce and validate Customer and Product Requirements Specifications.
• Design functional solutions considering system interfaces and dependencies.
• Define and execute testing approaches, supporting UAT and sign-off.
• Manage project documentation, risks, scope, and delivery tracking.
• Review junior analyst artefacts and provide validation feedback.
• Support live environments through incident analysis and stakeholder communication.

Skills
Requirements Elicitation

• Business Requirements Definition
• Business Process Modelling
• Solution Design, Implementation and Support
• Testing and Test Preparation
• Stakeholder Engagement
• Problem solving
• Project Management
• Presentation & Facilitation
• Process Mapping

Qualifications

• Matric.
• Informatics or Other Relevant Degree.

Certifications

• Advanced UML course
• BPMN Course
• PM training or qualification

Work Experience

• 3+ years Business Analysis experience.
• Business experience & product knowledge an advantage
• Exposure within a BI environment 

Tools:

• Enterprise architect
• SoupUI (SOAP) / REST client (JSON)
• Power BI
• Atlassian tool suite (Jira, Confluence)
• Figma
• Postman

Technologies 

• SQL (Oracle, MSSQL and IBM Infosphere)
• UML 
• XML
• Software architecture 
• Data modelling techniques 

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Key Purpose

• To develop and coordinate effective learning solutions and training content that address skills gaps within Discovery Connect, using innovative digital tools, training simulators and analytics to enhance employee learning and capability.

Key Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

• Design and generate engaging training content for Discovery Connect training needs, across multiple platforms.
• Build training simulators to support facilitating system training navigation training.
• Primary focus would be to fulfill training gaps within Discovery Connect.
• Training Facilitation and/or Train the Trainer, a per business needs.
• Maintain training content on an ongoing basis.
• Co-ordinate Discovery Connect Training needs with other internal/external training providers monthly basis.
• Book training rooms and ensure that all training need and requirements are in place.
• Measuring the success of content using analytics tools and adjusting strategies based on the data
• Report regularly on all training for the month.
• Adherence to Copyright and Privacy laws.

Competencies and Skills

Behavioural Competencies

• Working with people.
• Planning and organising.
• Delivering results and meeting customer expectations.
• Creating and innovating.
• Presenting and communicating information.
• Persuading and influencing.
• Coping with pressure and setbacks.
• Adhering to principles and values.
• Customer centric.
• Empathetic.
• Excellent presentation skills.

Knowledge

• Knowledge of Learning and Development principles
• Instructional design
• Learning Management Systems, digital content development
• Understanding of AI-enabled learning solutions
• Digital content development
• Training simulator development
• Training coordination and administration
• Knowledge of contact centre operations and the financial services environment would be advantageous.

Skills

• Excellent verbal and written communication skills.
• Excellent time management and organisational skills
• Communicate effectively with diverse personalities.
• A passion for developing high-quality, effective, and engaging learning solutions.

Education and Experience

Education:

• Matric.
• Advanced MS Office Skills.
• Education & training qualification (ETDP), specifically Design and Development would be advantageous.

Experience

• Expertise in Learning Management systems.
• Experience with building simulators for training purposes is a requirement.
• Financial Industry, Call Centre training related experience advantageous.
• Experience with creating training solutions with the use of AI is advantageous.
• Instructional design experience within the financial services or insurance industry is advantageous.
   

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Job Purpose

•  The Head of Business Analytics leads DEL’s analytics capability, using data, insights and evidence to identify opportunities, solve business problems, improve customer experiences, and support better decision-making across product, process and service design. The role partners closely with Business Engineers and stakeholders to quantify problems, measure outcomes and ensure solutions deliver meaningful business value.
• The role also drives continuous improvement through process intelligence, analytics and AI, identifying optimisation, simplification and automation opportunities while establishing the measurement frameworks needed to track performance, validate impact and sustain results.

Areas of responsibility may include but not limited to

• Analyses and presents data in a way that provides actionable insights, by presenting findings in a practical and interpretable way for the business.
• Identifies key trends in large datasets and interacts with business to understand the impact of these trends and identifies actions to mitigate or take advantage of the trends identified.
• Identifies appropriate models / algorithms to mine large datasets and develop rich insights into customer behaviour.
• Build analytics assets and processes to ensure repeatable results and enable automation and reuse.
• Drives implementation on key projects identified through analytics by engaging relevant stakeholders, ensuring projects progress as planned and conducting supplementary analysis for decision making.
• Responsible for working with and growing a team of analytics professionals.

Personal Attributes and Skills

• Strategy and leadership: Define and lead the Business Analytics strategy and operating model, aligned to Bank and DEL priorities, while building and leading a high-performing team.
• Proactive insight and measurement: Use customer, process and operational data to proactively identify opportunities, establish performance baselines, and strengthen data-driven decision-making.
• Process and journey analytics: Analyse processes and customer journeys to identify inefficiencies, gaps and improvement opportunities, supporting simplification, automation and optimisation.
• Analytical products: Develop and manage reusable dashboards, models and analytical tools that provide insights into customer behaviour, operational performance and business outcomes.
• AI adoption and enablement: Drive AI adoption by embedding AI tools into analytics and design activities, identifying use cases, building capability and measuring value delivered.
• Prioritisation and governance: Prioritise high-value strategic analytics initiatives, leveraging AI and self-service capabilities, while ensuring data quality, governance and compliance.

The successful candidate will demonstrate:

• A proactive, curious and opportunity-led mindset, with the confidence to challenge assumptions constructively and an early-adopter approach to AI-enabled ways of working.
• Strong strategic, commercial and analytical thinking, including problem framing and hypothesis development, excellent attention to detail, and a passion for using evidence to deliver measurable improvements.
• Sound judgement in ambiguous, early-stage design environments and when prioritising competing demands.
• Strong collaboration, influencing and communication skills, a collaborative leadership style, a commitment to continuous learning, and high levels of integrity and accountability.

Knowledge and Skills

Essential

• Advanced analysis of complex datasets, strong SQL or Databricks skills, and advanced Power BI (or equivalent), Excel and PowerPoint, with strong visualisation, storytelling and executive communication skills.
• Strong understanding of end-to-end processes, customer journeys, hypothesis development and experimentation, and the ability to translate insight into practical design or business recommendations.
• Experience developing reusable analytical products, baselines, performance measures and benefits-realisation frameworks.
• Practical experience using AI-assisted analytics and generative AI tools such as Microsoft Copilot, with a sound understanding of responsible AI principles.
• Strong stakeholder engagement, influencing and demand-management skills, and a proven ability to lead a professional team.

Advantageous

• Process mining or advanced process analytics and experience supporting product, process or customer-experience design using human-centred design principles.
• Statistical hypothesis testing, experimental design, predictive analytics and machine learning, using statistical or advanced modelling tools.
• Experience leading AI adoption or piloting agentic AI use cases, and in operational improvement, digital product development or transformation, with knowledge of retail banking products and processes.

Qualifications and Experience

• A relevant degree in Informatics, Data Science, Statistics, Economics, Mathematics, Finance, Computer Science, Engineering or another relevant analytical discipline.
• A postgraduate qualification in analytics, data science, business, engineering or a related discipline.
• Relevant process-improvement, analytics, data, AI or leadership accreditations, would be advantageous.
• 5 – 8 years’ experience in business, data or process analytics, including leading an analytics team or capability.
• 5 – 8 years’ experience partnering with multidisciplinary teams and senior stakeholders to turn insight into business, product, process or customer-experience decisions and measurable outcomes, using reusable products, automation and AI to reduce once-off analysis.
• 3 – 5 years’ experience in digital banking, financial services, product design, operational improvement or customer journey analytics would be advantageous; retail banking experience is preferred.

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Key Purpose

• The Work-Integrated Learning Programme (WIL): HR Learner is a fixed-term, structured learning and development opportunity designed to provide hands-on HR experience/Inservice Training. The role supports various HR functions while aligning theoretical knowledge with practical workplace exposure, as part of the learner’s qualification requirement.

Areas of responsibility may include but not limited to:

• Talent Acquisition Support,
• HR Administration,
• Reporting,
• Data Capturing,
• Filing,
• Project Administration
• HR Projects & Events

Personal Attributes and Skills

• Strong Relationship skills.
• Strong Collaboration skills.
• Strong focus on Service Excellence.
• Takes Initiative.
• Process and Task driven.
• Attention to detail.
• Uses discretion when dealing with confidential correspondence/information.
• Manages time effectively.
• Works in a systematic, methodical and orderly way, within strict SLAs.
• Works productively in a pressurized environment.
• Customer service oriented

Education and Experience

Essential

• Matric/ Grade 12.
• Completed (N6) in Human Resources at TVET Colleges
• Highly proficient in Microsoft Office

Advantageous

• Proficiency in Microsoft

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Key Purpose

• The purpose of this role is to support the delivery of data science, machine learning, causal inference, and AI solutions that improve member engagement, health outcomes, operational performance, and business decision-making.  You will work on analytical, modelling, and AI initiatives under the guidance of experienced data scientists, taking increasing ownership of defined workstreams as your skills and experience develop. This role is suited to someone early in their data science career who is eager to build strong foundations in statistical thinking, machine learning, causal inference, experimentation, and AI-enabled decision systems.

You will be part of a team that:

• Develops predictive, causal, and personalised models that improve member and business outcome
• Designs experiments and measurement frameworks to determine what works, for whom, and why.
• Apply machine learning, optimisation, and AI to healthcare and operational challenges.
• Builds AI-enabled decision systems within a culture of measurement, governance, and continuous improvement.

Areas of responsibility may include but are not limited to: 

Data Analysis, Modelling and Causal Inference

• Support data analysis, feature engineering, model development, and evaluation.
• Build and refine statistical, machine learning, and causal models.
• Contribute to experimentation, impact measurement, and evaluation frameworks.
• Maintain reproducible analytical pipelines and documentation.

Experimentation and Personalisation

• Support test-and-learn initiatives from design through interpretation.
• Identify personalisation opportunities using behavioural, clinical, digital, and operational data.
• Develop models that improve targeting, prioritisation, and intervention effectiveness.

Agentic AI and AI-Enabled Workflows

• Support the development, evaluation and deployment of AI-enabled workflows that combine language models, structured data, information retrieval, and business rules.
• Assess AI solutions for reliability, safety, and business value.
• Document assumptions, limitations, risks, and failure modes.

Delivery and Communication

• Deliver well-scoped analytical, modelling, and AI-related workstreams.
• Collaborate with stakeholders to translate business problems into analytical approaches.
• Communicate findings, recommendations, and limitations clearly.

Technical Skills

Required

• Proficiency in Python for data analysis, statistical modelling, and machine learning.
• Experience working with SQL, relational databases, and structured data.
• Strong foundations in statistics, machine learning, experimental design, and model evaluation.
• Ability to write clear, reproducible, and well-documented analytical code.

Advantageous

• Exposure to causal inference, cloud platforms (preferably GCP), Git, or production data science workflows
• Exposure to generative AI, large language models, retrieval-augmented generation, or agentic AI.
• Experience applying data science in healthcare, insurance, behavioural science, or personalisation contexts.

Education and Experience

• Bachelor's or Honours degree in quantitative disciplines such as Computer Science, Data Science, Statistics, Mathematics, Actuarial Science, Operations Research, Industrial Engineering, or AppliedMathematics.
• Demonstrated aptitude for quantitative problem-solving through academic achievement, research, projects, competitions, internships, or work experience.
• Postgraduate study, research experience, or data science competition participation would be advantageous.
• Equivalent qualifications or alternative pathways will be considered where supported by strong analytical and technical capability.
• Prior industry experience is advantageous but not required.

Personal Attributes and Skills

• Curious and motivated to use data, statistics, and AI to solve meaningful healthcare and business challenges.
• Analytical, hypothesis-driven, and evidence-based.
• Strong problem-solving and communication skills.
• Comfortable with ambiguity, continuous learning, and iterative improvement.
• Able to balance multiple priorities while maintaining a broader business perspective.
• Collaborative, accountable, and proactive.
• Aligned with Discovery's values and core purpose

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Key Purpose

• To provide high-quality coordination, secretariat, administrative and stakeholder support to the Fund Manager and broader Bankmed servicing team during the secondment period. The Fund Coordinator will be expected to manage a wide range of activities relating to governance forums, regulatory processes, stakeholder communication, reporting, project delivery and day-to-day scheme support.

Key responsibilities

GOVERNANCE AND SECRETARIAT SUPPORT

• Setting up, confirming, and attending all formal Scheme meetings e.g. Audit, Board of Trustees, Operations Committee meeting etc.
• Attendance and confirmation of DH attendees for all Scheme formal Committee meetings, and ad-hoc meetings as requested by the Scheme and DH stakeholders.
• Collation of agendas, matters arising and meeting packs within SLA.
• Formal minute taking of all Scheme meetings (including the AGM), ad-hoc meetings, and the distribution of meeting minutes within SLA. Informal meeting notes to be distributed as per the Fund Managers guidance. Record keeping of all formal meeting minutes and meeting notes.
• QA of all meeting packs, reports, meeting minutes and meeting notes prior to distribution.
• Drafting and of tracking/benefit schedules for Scheme initiatives as requested by the Committee Chairman.
• Compilation of the Matters Arising Schedules, monitoring and following up on action items with relevant stakeholders timeously.
• Coordination of DH requested forums and workshops as requested by Management (Bankmed).
• Recording and Quality checking of packs and Minutes before submission to the Fund Manager/PO for approval.
• Ensure resolution of action items before specified due dates or next meeting.
• Arranging signatures from relevant Chairpersons on finalised minutes.

ADMINISTRATION AND REGULATORY COORDINATION

• Drafting and co-ordinating all Scheme communication (each scheme is unique, and responsibility will vary)
• Electronic and manual filing
• Collating of fund management documents for various internal and external audits.
• Liaison with the Council for Medical Schemes for Regulatory requirements relating to the AGM, update of Trustees and all other ad-hoc Scheme requests.
• Co-ordination and monitoring of Scheme mandates, policies and protocols, and maintenance of the register (Bankmed).
• Co-ordination and monitoring of contracts and Certificate of Adherences, and maintenance of the register.
• Distributing documents requested from Trustees and Principal Officer and to update e-filing.
• Resolve queries escalated to self.
• Log and follow up more intricate queries.
• Assisting with the submission of annual returns for the Scheme.
• Assisting with the audits and liaising with the Schemes auditors.

STAKEHOLDER LIAISON AND QUERY MANAGEMENT

• Monitoring electronic communication on behalf of the Fund Manager and escalating to relevant stakeholders where required.
• Resolution of escalated queries sent directly to the Fund Coordinator. Taking ownership, provide regular feedback and ensure accurate and quick resolution of escalations.
• Communicate appropriate information accurately to internal and external clients and stakeholders.
• Updating and distribution of the Council for Medical Schemes Circulars to the PO.
• Liaising with the Council of Medical Schemes and saving all communication from the CMS.

COMMUNICATION COORDINATION

• Assist the Fund Manager in drafting and coordinating Scheme Regulatory communication as requested.
• Drafting, requesting, and monitoring Scheme and member communication, and ensuring deadlines are adhered to.
• Review of all Scheme and member communication for final sign off by the Fund Manager.
• Ensuring the correct Marketing processes and SOPs are adhered to.
• High level management of communication projects relative to the SLA and regulatory requirements.

REPORTING AND DATA COORDINATION

• Manual extraction, QA, formatting, and conversion of communication data files.
• Collating, distribution and monitoring of all SLA and non-SLA monthly and quarterly reports.
• Report management and coordination of all ad-hoc Scheme data requests.
• Coordination of the AGM specific membership data dumps required by the Independent Electoral Body (“IEB”).
• Monitoring of escalations received for the Scheme Power BI dashboards.
• Resolution of any data queries and discrepancies.
• Continuous engagement with the Scheme Clinical & Operations Coordinator, and the Scheme actuaries to ensure Scheme requests are reviewed, approved, and logged as required.

PROJECT AND DELIVERY COORDINATION

• Assist the formal project manager with the Annual General Meeting (AGM) project.
• Monitoring of the annual AGM notice of motions in conjunction with the CRMs.
• Drafting and logging of all AGM member communications on Trending.
• Coordination of, and monitoring of project deliverable timelines, ensuring all Regulatory requirements are adhered to.
• Monitoring of all escalations received from the IEB relating to member queries received via the AGM channel.
• Full project management responsibility for the annual Year End and B&C project
• Coordination of the Scheme annual Citium Audit and meetings for internal stakeholders
• Assisting the audit team with the coordination of internal workshops and information sessions.
• Engagement with the external auditor to ensure all audit requirements are adhered to and   ensuring any discrepancies are resolved. 

Personal Attributes and Skills

• Ability to work effectively in a small, high-performing team
• Willingness to work flexible hours when required by business needs
• Willingness to travel to client engagements and meetings when required
• Strong stakeholder engagement and client liaison capability
• Excellent organisational skills, with the ability to manage information and meet deadlines professionally
• Ability to manage multiple deadlines and deliver high-quality work within agreed timeframes
• Resilience and the ability to perform effectively under pressure
• A learning mindset and willingness to build capability across multiple aspects of scheme administration

Education and experience

• Matric is essential
• A relevant business, administration or secretarial qualification will be advantageous
• Bankmed Experience essential
• Approximately 3 to 5 years’ Bankmed experience in a fund support, scheme office support, fund coordination, governance support or similar administrative role
• Experience in the medical scheme or broader healthcare administration environment will be advantageous
• Demonstrated experience in a high-volume administrative function
• Exposure to project coordination or project management will be advantageous
• Proven ability to manage multiple tasks, competing priorities and changing requirements simultaneously

This role is a fixed term contract opportunity supporting the Bankmed account and will suit a candidate with Bankmed experience, strong governance coordination, stakeholder management and scheme administration capability.

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Key Purpose

• This role manages Discovery Insure's capital function, including the ORSA, annual budget and multi-year financial projections, balance sheet and capital management, regulatory solvency reporting, and the ongoing development of the internal economic capital model. It provides actuarial insight into capital efficiency, dividend planning, reinsurance, investment strategy and risk-based decision-making, working closely with senior stakeholders and representing the capital function in governance forums.
• The role suits an ambitious qualified or nearly qualified Actuary who is motivated to shape the future direction of the capital function, with broad exposure across Corporate Actuarial.

Areas of responsibility may include but are not limited to:

Corporate Actuarial – Capital Function:

• Lead the annual budget and reforecast process, including multi-year projections of the IFRS income statement, SAM balance sheet, own funds and SCR cover, and explain the key drivers of movements between cycles.
• Develop and maintain the Discovery Insure Capital Plan and support balance sheet management, including dividend capacity, capital buffers relative to risk appetite, and capital actions, in alignment with Group capital planning and the broader business strategy.
• Lead the annual ORSA process, including the design of stress and scenario tests, monitoring against risk appetite, and preparation of the ORSA report.
• Develop, calibrate and maintain the internal economic capital model, including methodology, risk calibrations, aggregation and validation, and its reconciliation to the SAM standard formula SCR.
• Manage the delivery of quarterly and annual regulatory solvency submissions and support engagement with the Prudential Authority.
• Monitor, interpret and lead the implementation of new and emerging regulatory requirements, ensuring timely and compliant adoption.
• Support reinsurance optimisation, including capital efficiency assessments, structural analysis and the annual reinsurance renewal.
• Provide capital and risk input into the investment strategy.
• Drive and deliver strategic actuarial projects and ad hoc investigations that support business performance, capital efficiency and shareholder value.
• Prepare, review and present capital-related papers to the Actuarial Committee and deliver high-impact presentations to the Board and EXCO.
• Ensure robust documentation, governance and ongoing enhancement of capital methodologies, models and processes, including automation initiatives.

Stakeholder Engagement:

• Manage the relationship with the Head of Actuarial Function (HAF), coordinate capital-related reviews and deliverables, and ensure that findings and recommendations are appropriately addressed.
• Manage the external audit engagement for the capital function, including the coordination of information requests, resolution of findings and timely delivery of agreed actions.
• Collaborate with Finance, Group Risk, Pricing, Reserving, Reinsurance, Claims, Investments, Legal, Business Intelligence, Underwriting and Operations to align data, assumptions, methodologies and governance across the capital, ORSA and financial projection processes.
• Provide capital and actuarial insight to support strategic decision-making, product development and growth initiatives.
• Manage relationships with Internal Audit, the Prudential Authority and other governance stakeholders.

People Leadership:

• Manage, mentor and develop team members, providing clear objectives, regular feedback and appropriate development opportunities.
• Oversee the quality and timely delivery of the team’s work, promoting effective collaboration, continuous improvement and a high-performance actuarial culture.

Knowledge and Skills:

• Advanced SAM Solvency Capital Modelling
• ORSA Experience, including Stress and Scenario Testing
• Internal / Economic Capital Modelling
• Financial Projection and Balance Sheet Modelling (IFRS and SAM)
• Strong commercial and strategic mindset
• Advanced Excel and proficiency in MS Office
• Programming Skills: SQL, Python, R, VBA (advantageous)
• Sound knowledge of Prudential Standards (FSI / SAM)
• Sound knowledge of relevant Actuarial Practice Notes
• Proven people management and stakeholder leadership skills
• Strong analytical, problem-solving and communication skills

Education and Experience

Education:

• Matric (essential)
• Bachelor’s degree in Actuarial Science (essential)
• FASSA: Fellow of the Actuarial Society of South Africa (preferred)
• Honours degree in Actuarial Science (preferred)
• F103 and F203 (preferred)

Experience:  

• 4–6 years short-term insurance experience, including capital exposure (essential)

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Key Purpose

• The successful candidate will be responsible for completing audits inside Discovery and providing feedback on the outcome.  The successful candidate must have a drive, sense of urgency and work flexibility.

Areas of responsibility may include but not limited to

• Scheduling and planning of audits, assignment of staff and review resource requirements.
• Defining the purpose, scope and audit approach of each audit for assigned areas of audit coverage.
• Agree audit scope with client and provide final engagement letter to Senior IT Audit Manager for approval and distribution.
• Ensuring that all risks are addressed for the specific audit engagements.
• Provide feedback to Senior IT Audit Manager on the planning, execution and reporting of the audits.
• Review and sign-off of planning, working papers and reports, and where required raise review notes for the work performed by Senior IT Auditors / IT Auditors (pertaining to Engagement Letters, Audit Planning Memos (“APMs”), system descriptions, walkthroughs, process flow diagrams, Risk and Control Matrix (“RACM”), test procedures, working papers, reports and action plans).
• Address review notes raised by the Senior IT Audit Manager.
• Monitoring of the quality of work performed by the audit team and taking corrective action (where applicable).
• Provide training and supervision to audit team in order to ensure that that the required audit objectives are met and that adequate practical coverage is achieved.
• Assist Senior IT Audit Manager in developing the Audit Universe, Annual Internal Audit Plan, and the Three Year Rolling Plan.
• Monitor progress of audits against plan.
• Track progress /changes in business risks and align audit plan.
• Request feedback from management.
• Escalate cases where feedback is not received.
• Ultimately responsible for quality of audit files (Pentana or other).
• Proactively take on additional tasks as requested by Senior IT Audit Manager.
• Provide meaningful input and monitor the effective and timely implementation of management actions to address any control weaknesses identified through risk profiling, risk events and control self- assessment.
• Conduct a Quality Assurance review of audit files and finalise once comfortable.
• External audit – develop and manage the relationship with external audit as it pertains to the reliance on IT Audit work, data requirements and co-ordination of resources to deliver specific assurance for external audit.
• Drafting and reviewing of engagement letters and final reports for Senior Management review.
• Review of draft observations and forwarding these to business for comment.

Reporting to:

• Audit Committees
• Business Risk Committees
• Company Excos
• Management (detailed audit reports)
• CAE (where applicable)
• Preparation and submission of Risk and Audit committee reports / packs.
• Attending Audit Committees, Risk Committee and Steering Committee meetings, as and when required.
• Assist in periodic reporting on the status and results of the annual audit plan and the sufficiency of department resources.
• Perform Peer Quality Review Assessments.
• Ad-hoc reporting.

Education and Experience

• B Degree or equivalent (and relevant) qualification. (Honours / Masters (with Computer Science / Computer Auditing / Information Systems / Auditing as majors)
• CISA (is required)
• CIA / ACCA / CIMA / CFSA / CPA / CIA / CISM / CRISC / CGIT / CCSA (one or more of the afore mentioned is preferable)
• Experience in conducting financial, operational or IT audits.
• Reporting to Audit and/or Risk Committees.

Essential knowledge:

• Internal Controls
• Risk management framework (COSO)
• IT General Control reviews
• Application Control reviews
• Internal controls
• Corporate and IT governance
• IT Infrastructure technical knowledge (reviewing of databases and operating systems)
• Cyber security
• Corporate governance principles
• Computer literacy

 Personal Attributes

• Upholds ethics and values and demonstrates integrity
• Takes initiative and works under own direction with the ability to make quick, clear choices which may include tough choices or considered risks
• Shows respect for the views and contributions of others.
• Strong negotiating and influencing skills.
• Excellent communication skills. The candidate should speak fluently, have the ability to write in a well-structured and logical manner.
• Demonstrates an understanding of different organisational departments and functions.

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About the role

• We are looking for a Content Lead to own the content strategy and delivery for Discovery Invest and Cogence. This role brings together senior writing, editorial judgement, strategic content planning and operational oversight to produce clear, high-quality content across platforms, audiences and formats.

Key purpose of the role

• The purpose of the Content Lead role for Discovery Invest and Cogence is to enable and support marketing and PR strategies through content that builds awareness and understanding of Discovery Invest and Cogence in the investment and financial services market.

Key responsibilities

• The Content Lead reports to the Head of Content for Discovery. This role combines senior writing abilities, strategic planning and operational oversight, with approximately 60% focused on content writing and development and 40% on strategy and planning. The role is responsible for developing educational, branded, and thought leadership content as well as content for media. It also involves translating business and communication objectives into clear content approaches, frameworks and execution plans, and delivering measurable content outcomes.
• Writing and developing excellent content across various formats and for different audiences, including developing content in support of PR and earned media strategies
• Developing content strategies for Discovery Invest and Cogence based on business objectives, audience needs and platform requirements
• Translating business and communication briefs into clear content approaches, narrative frameworks and execution plans
• Identifying opportunities for thought leadership and narrative development, and pitching content opportunities and proposals to internal stakeholders
• Partnering with the PR and communications team to ensure content amplifies media relations and reputation objectives
• Planning and managing daily content operations, priorities and delivery schedules
• Project managing larger content initiatives that involve multiple stakeholders, channels or external contributors
• Managing and guiding freelance writers and content contributors
• Briefing and working with external partners, including designers, agencies and PR specialists, to support campaign, media and leadership content requirements
• Ensuring consistency of tone, voice and quality across all outputs
• Supporting executive and leadership content initiatives, including briefing materials, speeches, opinion pieces and senior stakeholder narratives

Leadership and collaboration

• Creating an environment that encourages creativity and continuous improvement
• Mentoring and developing junior content and writing talent
• Acting as a content champion and editorial standard-bearer across the organisation
• Supporting skills development and knowledge sharing
• Staying up to date with content, media and digital trends
• Building strong working relationships across marketing, editorial, communications, project teams and internal stakeholders.
• Contributing to team cohesion and delivery excellence
• Demonstrating professionalism, inclusivity and respect

Required competencies

• Strong writing and editorial skills across brand, PR, thought leadership and media content
• Understanding of PR and communications principles, including media relations, message framing and reputation management
• Ability to develop content approaches for different audiences and platforms
• Ability to translate complex ideas into engaging content
• Ability to turn marketing briefs into clear content strategies, narrative routes and execution recommendations
• Strong project management and organisational skills
• High attention to detail
• Ability to manage multiple priorities under pressure
• Proven credibility advising senior executives and leadership teams
• Ability to work constructively with senior stakeholders, internal teams, freelancers and external partners

Education and experience

• Relevant tertiary qualification (marketing, communication, journalism, writing or related field)
• Extensive professional writing and content development experience
• 8 to 12 years’ senior experience in content, communications or agency and PR environments, with a strong record of producing work for brand, media and stakeholder channels
• Proven track record developing and owning content strategies from brief through to execution at a senior level
• Experience working across digital platforms
• Experience developing content strategies or content approaches for business units, stakeholders or brands
• Experience in, or ability to quickly get up to speed on, regulated or financial services environments is advantageous
• Experience in investment and financial writing is preferred or advantageous
   

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Key Purpose

• The Work-Integrated Learning (WIL) HR Learner is a fixed-term, structured learning and development opportunity designed to provide hands-on HR experience. The role supports various HR functions while aligning theoretical knowledge with practical workplace exposure, as part of the learner’s qualification requirement.

Areas of responsibility may include but not limited to:

• Talent Acquisition Support,
• HR Administration,
• Reporting,
• Data Capturing,
• Filing,
• Project Administration
• HR Projects & Events

Personal Attributes and Skills

• Strong Relationship skills.
• Strong Collaboration skills.
• Strong focus on Service Excellence.
• Takes Initiative.
• Process and Task driven.
• Attention to detail.
• Uses discretion when dealing with confidential correspondence/information.
• Manages time effectively.
• Works in a systematic, methodical and orderly way, within strict SLAs.
• Works productively in a pressurized environment.
• Customer service oriented

Education and Experience

Essential

• Matric/ Grade 12.
• Completed (N6) in Human Resources at TVET Colleges
• Highly proficient in Microsoft Office

Advantageous

• Proficiency in Microsoft

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Key Purpose

• The role of the PA/events co-ordinator requires an individual who is very people focussed, has excellent interpersonal skills and represents the Vitality People team both internally and externally. The incumbent must have high energy levels, be very passionate about egagement initiatives and event co-ordination and have the patience to deal with diverse group of stakeholders (staff, leaders, procurement, suppliers, marketing functions, external Vitality partners, Discovery Ambassadors, etc).
• This role ideally suits a creative individual who can brainstorm ideas, writes well and is also able to support the Head of People with administrative duties from time to time.

Areas of responsibility may include but not limited to

Secretarial – People Team

• Preparation of weekly HR minutes and agenda distribution etc
• Diary management for Head of People when required
• Scheduling meetings: Room bookings, set up, meet and greet of external visitors, interviewees
• Compiling presentations in a professional manner when required
• Reimbursements & travel bookings for team
• Software/hardware requests and approval
• All staff related procurement orders
• Process all payments via Finance for external suppliers etc.
• Monitor budget of the teams related to the people function initiatives

Event Co-ordination – Vitality RSA

• Source, order and distribute all Vitality apparel, desk drops, engagement give aways etc
• Plan and compile an annual engagement calendar of initiatives
• Book monthly engagement sessions in the Auditorium with links to the regions. Brief agreed speakers, guests, compile running order, liaise with Group facilities and work force planning etc
• Drive and distribute all Vitality monthly campaigns to staff eg Breast Cancer awareness, women’s month etc
• Coordinate departmental functions and events - Recognition & Year End Functions, Long Service Awards, Star Awards for the whole of Vitality
• Monthly birthday mailers and gift vouchers to staff
• Organise MANCO events and EXCO strategic breakaways

Ad hoc

• The person in this role may handle ad hoc functions and projects which is not limited to the above.

Personal Attributes and Skills

• Energetic with a contagious sense of enthusiasm and optimism
• Effective communicator (written and spoken)
• Strong sense of confidentiality in dealing with people matters coupled with political savviness
• Good negotiation skills
• Builds a sense of belonging and a fun environment in the business
• Problem solver and excellent attention to detail
• Creative and passionate about event co-ordination
• Ability to network and build strong relationships across the Group and externally

Education; Knowledge and Experience

The following are essential requirements:

• 5 years administration experience
• 5 years working experience as a PA to Senior Management/Executive
• Previous event co-ordination and or marketing experience
• Matric Qualification
• Good presentation skills - secretarial
• Excellent communication with ability to deal with individuals at all levels
• Excellent attention to detail

The following are advantageous requirements:

• Secretarial Diploma
• Previous experience within an events or marketing role

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Job Summary

• The Windows Server Support Specialist is responsible for the administration, support, maintenance and optimisation of the organisation’s Microsoft Windows Server infrastructure. 
• The role provides advanced 2nd and 3rd line support across physical and virtual Windows Server environments, ensuring server platforms remain secure, stable, available, compliant and appropriately patched.
• The specialist will troubleshoot complex operating system and infrastructure issues, support server provisioning and lifecycle activities, contribute to infrastructure projects, and drive automation to improve the reliability and efficiency of operational processes

Key Responsibilities

• Windows Server operating systems – Configure, maintain, harden and perform advanced troubleshooting of Windows Server operating systems and their application dependencies. Apply, maintain and report on security baselines for the operating system and base server roles, such as Internet Information Services (IIS).
• Server role management – Install, maintain and ensure the health of core Windows Server roles, including Distributed File System (DFS) and the base IIS installation. Responsibility is limited to the platform. Permissions, user data content, application-level configuration (including IIS sites and application pools) and third-party tool configuration remain with the relevant application owners.
• Server hardware and firmware – Configure Dell EMC and HP enterprise server hardware, create and maintain firmware baselines, and manage testing, sign-off and rollout.
• Server imaging and baselines – Create and maintain hardened physical, virtual and cloud server baselines.
• Operating system lifecycle – Create and maintain operating system roadmaps, sign-offs and upgrade paths, and automate upgrades using tools such as Ansible and Microsoft Deployment Toolkit (MDT).
• Automation – Automate repetitive operating system and data centre tasks using tools such as Ansible.
• Disaster recovery – Participate in the annual disaster recovery (DR) exercise for the platform services maintained by COSS, such as DFS.
• Microsoft technical consulting – Log Microsoft advisory calls and advise customers on Microsoft technical requirements and recommended next steps. Advisory topics include service account access and permissions (ICAM), vulnerability remediation, failover clustering, and backup and restore of IIS sites and application pools.

Skills

• Operating Systems
• Server Administration
• Windows Server Administration
• Automation
• PowerShell
• Python
• Ansible
• Desktop Operating Systems
• Storage Area Networks / SAN
• Computer Networking
• Cisco Switches
• Firewalls
• Load Balancing
• Business Communication
• Problem Analysis
• Virtualisation
• Scripting (PowerShell, SQL tools)
• Microsoft Windows
• Microsoft IIS
• Clustering
• Windows NT Distributed File System
• Technical Leadership
• Reliable

Qualifications

• Matric
• IT Diploma or certificate

Certifications

• MCSE
• MCP

Work Experience

• 6 to 8 years’ experience administering Windows Server in a large enterprise environment
• Advanced troubleshooting skills for Windows Server versions 2016 to 2025
• Hands-on experience with Dell EMC and/or HP enterprise server hardware and firmware management
• Experience with Ansible for operating system automation
• Experience building and maintaining server images and baselines (e.g. MDT, templates)
• Experience with operating system hardening and security baselines

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Key purpose

• The Senior Marketing Consultant: Acquisition works in the new business growth portfolio and is responsible for developing and delivering marketing campaigns that use paid advertising to drive measurable business growth, customer acquisition and engagement.
• The role works closely with the Paid Advertising team, creative teams, agencies and business stakeholders to translate business objectives into strong acquisition campaign strategies, audience approaches, propositions, creative briefs and customer journeys. The Paid Advertising team retains responsibility for day-to-day platform management, campaign setup, trafficking and in-platform optimisation.
• The incumbent uses campaign performance, customer insights and market learnings to improve messaging, creative, audience recommendations and the effectiveness of marketing activity, while ensuring alignment with Discovery's brand and broader marketing strategy.

Areas of responsibility may include but not limited to:

Acquisition strategy and campaign development

• Translate business and marketing objectives into clear paid advertising campaign strategies and briefs.
• Define campaign objectives, target audiences, propositions, messaging, customer journeys and success measures.
• Develop integrated campaign plans that use paid advertising effectively to drive acquisition, leads, engagement and conversion.
• Ensure paid advertising activity is aligned with Discovery's brand, broader marketing strategy and commercial objectives.

Performance optimisation and collaboration

• Partner with the Paid Advertising team to inform channel, media and audience approaches, while providing the business, customer and marketing context required for effective execution.
• Review and interrogate media recommendations, campaign results and optimisation opportunities with paid advertising specialists.
• Interpret key measures such as click-through rate, cost per click, cost per lead, cost per acquisition, conversion rate and return on advertising spend, where relevant.
• Translate performance insights into recommendations for audiences, propositions, messaging, creative, customer journeys and future campaigns.

Creative, content and customer journey

• Develop clear creative briefs that translate campaign strategy into effective paid advertising assets.
• Work with creative teams, designers and agencies to develop channel-specific and audience-specific creative.
• Use performance insights to test and evolve propositions, messaging, formats and creative approaches.
• Ensure consistency between advertising, landing pages, lead journeys and broader customer experience.
• Use AI-enabled tools to support research, ideation, copy development, content variation and creative experimentation, while maintaining brand, quality and governance standards.

Campaign delivery and stakeholder management

• Lead campaigns from brief through development, launch, optimisation and post-campaign learning.
• Coordinate business, Paid Advertising, creative, digital, analytics and agency partners to deliver campaigns effectively.
• Manage multiple campaigns and priorities while maintaining quality, timelines, budgets and stakeholder alignment.
• Present campaign strategies, performance insights, learnings and recommendations clearly to senior stakeholders.
• Apply campaign learnings to continuously improve future marketing activity.

Leadership competencies

• Question processes, strategies and outputs constructively.
• Critically evaluate marketing, media and communication recommendations.
• Manage multiple projects and competing priorities.
• Present and communicate ideas clearly and persuasively.
• Influence stakeholders and partners to deliver shared outcomes.
• Translate technical or performance information into audience-appropriate communication.
• Deliver results and meet customer and stakeholder expectations.
• Adapt and respond effectively to change.

Education and experience

 Essential

• Relevant Bachelor's degree or diploma in Marketing, Communications, Commerce, Digital Marketing or a related discipline.
• Minimum of four+ years' relevant marketing or industry experience, including demonstrable experience on campaigns with a significant paid advertising component.
• Strong understanding of digital paid media, particularly paid search, paid social and online video.
• Experience collaborating with paid advertising specialists, media agencies or performance marketing teams.
• Experience developing campaign strategies, marketing briefs and creative briefs.
• Experience interpreting campaign performance and using insights to improve marketing activity.
• Strong commercial, analytical, project management and presentation skills.

Advantageous

• Experience in insurance, financial services or another regulated industry.
• Exposure to Google Analytics 4 or comparable digital analytics platforms.
• Experience with CRM, remarketing, first-party audiences or marketing automation.
• Experience using generative AI or AI-assisted design tools such as Microsoft Copilot, Adobe Firefly, Canva AI or comparable platforms.
• Experience developing performance-led creative and structured testing approaches.

Candidate profile

• We are looking for a commercially minded marketer who understands paid advertising but is first and foremost a strong marketer. The successful candidate will know how to turn a business objective into a compelling campaign, brief specialist Paid Advertising and creative teams effectively, interpret campaign performance, and use insights to improve audiences, messaging, creative and customer journeys.
• This is not a hands-on media buying role. Success requires sufficient paid advertising expertise to collaborate with and challenge specialists, combined with strong strategic, creative and commercial marketing capability.

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Key Purpose

• Increase the sales of the product range through building relationships, superior client service and technical knowledge.

Areas of responsibility may include but not limited to:

All work must be done accurately, comprehensively and in-line with set quality standards and timelines.

• Increased Discovery Health product sales through building relationships, superior client service and technical expertise
• Create strategic business partnerships with multiple intermediary stakeholders.
• Relationship building with internal and external stakeholders.
• Project management of new business process, from end to end.
• Intermediary reporting and trend analysis.
• Consistently deliver Discovery Health value proposition.
• Escalated query resolution and troubleshooting
• Increase the sales of the product range through building relationships, superior client service and technical knowledge.
• Review new business pipeline, follow-up, and tracking.
• Issuing of quotations
• Technical training and ongoing product support to financial advisors.
• Keeping up to date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives

Personal Attributes and Skills

• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility, and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously

Competencies

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Negotiator
• Presenter
• Strong communicator

Education and Experience

Qualifications

• 3-5 years medical scheme industry experience (required)
• Business degree (advantageous)
• RE5 (preferable)
• NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
• Knowledge of MS Office Suite
• Sales experience (advantageous)
• Knowledge of MS Office Suite
• Business degree (advantageous)
• Relevant financial services industry experience is advantageous

Experience

• Relevant financial services industry experience is advantageous.
• Sound health industry experience

Requirements

• Valid drivers licence and insured and reliable car
• Smart-phone
• Willingness to travel
   

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About the Position

• We are looking for an actuarial analyst/ actuary to conceptualise and drive existing and new R&D projects in support of the Discovery Health growth strategy. Bringing exciting new products and enhancements to the market is a key pillar of our growth strategy and the successful candidate will play a leading role in this.  

Core responsibilities:

• Drive exploratory research and analyses to develop strategic insights and identify core R&D questions, ideas, and solutions to inform the innovation agenda.
• Transform unstructured data into strategic insights to inform key business decisions.
• Support in the development of the product strategy and R&D priorities in line with the overall Discovery Group and Discovery Health strategy.
• Support complex R&D projects which have an impact across multiple Discovery businesses, actively driving close collaboration within the team and with relevant business units to ensure buy-in and smooth handover post execution.
• Support presentations of regular updates to obtain executive input on key decisions. Relevant forums include but are not limited to the R&D Steercom, Health Exco, Health Product Committee, and the DHMS Board of Trustees.

Personal Attributes and skills

• Self-starter with a bias for action and a strong drive for excellence
• Strategic thinker
• Exceptional analytical skills
• Exceptional problem solving skills
• Strong communication skills (written, verbal, and presentation)

Education and Experience

• Qualified actuary/ actuarial analyst.
• Management consulting experience is advantageous.

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Key Purpose

• The primary function of this role is to deliver the Discovery standard of professional, effective and efficient customer service in a contact centre environment. The role requires that the quality of service exceeds customer expectations and establishes constructive relationships with the client base whilst dealing with complex queries and providing accurate product information in line with standards and protocols.

Areas of responsibility may include but not limited to

• Providing telephonic and email support in the Customer Services Department.
• Responding to all queries, issues and problems raised internally and externally telephonically and via correspondence.
• Comprehensively understand and investigate complaints relating to policy,protocol and benefits.
• Tracking and identifying trends and revert with feedback to appropriate parties.
• Keeping accurate and comprehensive stats on a daily, weekly and monthly basis.
• Building and establishing relationships at all levels with external partners and internal departments to facilitate expeditious resolution of queries.
• Keeping abreast of Discovery Corporate & Employee Benefits schemes and products, protocols and policies.

Personal Attributes

• High Sense of urgency and understanding of efficient and effective client service
• High EQ
• Excellent communication skills, verbal and written
• Action orientated
• Career Ambition
• Strong Interpersonal skills
• Customer focus
• Peer relationships
• Takes initiative
• Decision making
• Ability to work independently and within a team environment
• Problem solving
• Judgement

Education and Experience

• Matric
• Knowledge of Employee Benefits (Retirement Schemes & Group Risk schemes), Discovery in-house products and protocols (advantageous)
• 2 years customer service experience in a Contact Centre environment
• Track record of client query resolution
• Excellent written and verbal communication skills in English
• Intermediate computer literacy in Microsoft Office
• Preference will be given to Employee Benefit experience

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Key Purpose

• To answer inbound calls, make outbound calls, resolve queries in real time from members, Franchises, Brokers and the public in line with Service Level Agreements.
• To manage administration

Areas of responsibility may include but not limited to

• To professionally resolve inbound queries from members, Franchises, Brokers and the public according to the required procedures and within agreed SLA’s
• To ensure that queries which are unable to be resolved immediately are followed up and resolved with the agreed SLA
• Answering inbound calls timeously
• Dealing with email queries where necessary
• Making outbound calls to brokers and members to request further information that is outstanding for their applications
• Calling members back timeously to provide comprehensive feedback on queries
• Keeping stakeholders informed with regards to queries through to resolution
• Maintaining accurate details of all queries
• Data capturing
• Coordinating individual and team administration
• Ad-hoc functions where required
• To keep abreast of product knowledge through continued professional development and learning

Personal Attributes and Skills

• Excellent numerical and verbal ability
• Exceptional communication skills – predominantly listening skills i.e. identifying the problem
• Assertiveness, combined with patience and tolerance
• Pro-active problem solver, showing initiative
• Good time management skills
• Professionalism
• Attention to detail

Education and Experience

Minimum

• At least 6 months’ client services experience (back office/client facing)
• Excellent verbal and numeracy skills
• Excellent communication skills (verbal and written), and comprehension of the English language
• Computer literacy in the following:
• MS Outlook
• MS Excel
• MS Word

Advantageous

• 1 year Discovery Health experience
• 6 months call centre experience
   

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Key Purpose

• We are seeking a dynamic Discovery Store Team Leader to serve as a Discovery Brand Ambassador and lead a high performing in store team. This role is ideal for a people centric leader with a strong commercial mindset who thrives on delivering exceptional customer experiences while driving sales and engagement.
• Successful candidates will embody Discovery’s values, inspire their teams through trust based leadership, and consistently deliver world class service that places client outcomes at the centre of every interaction.
• The core focus of this role is the leadership and performance management of Discovery’s face to face engagement channel for walk in clients. You will be responsible for creating an environment that proactively identifies opportunities, deepens client relationships, and maximises the value of in store interactions.

Key objectives include:

• Leading, coaching, and motivating a client service team to achieve service excellence and commercial outcomes
• Growing utilisation of Discovery Store services within the region
• Driving the uptake of Discovery Bank products through meaningful, needs‑based client engagement
• Creating and converting opportunities for Vitality Health Checks via targeted and proactive in‑store interactions
• Building strong relationships with internal and external stakeholders to expand the store’s regional impact
• This role is well‑suited to an experienced client service leader who enjoys being front‑of‑house, developing talent, and translating customer engagement into measurable business results.

Areas of responsibility may include but not limited to

 Team Leadership:

• Lead and inspire a team of sales and service consultants.
• Provide guidance and support to team members in achieving individual and collective targets.
• Conduct regular team meetings to communicate goals, share updates, and address concerns.
• Foster a positive and collaborative team culture.

Sales Management:

• Develop and implement sales strategies to achieve revenue targets.
• Monitor and analyze sales performance metrics, identifying areas for improvement.
• Train and coach team members on effective sales techniques and product knowledge.
• Collaborate with the marketing department to align sales efforts with promotional activities.

Customer Service Excellence:

• Ensure exceptional customer service is provided at all times.
• Handle escalated customer issues and provide timely resolutions.
• Implement and maintain customer service standards and protocols.
• Gather customer feedback and use it to enhance service delivery.

Inventory Management:

• Oversee inventory levels and ensure products are adequately stocked.
• Implement procedures for accurate tracking and reporting of inventory.

Training and Development:

• Identify training needs within the team and develop relevant training programs.
• Conduct regular training sessions to enhance product knowledge and sales skills.
• Provide ongoing coaching to team members to improve performance.

Performance Monitoring and Reporting:

• Regularly assess individual and team performance against KPIs.
• Prepare and present performance reports to higher management.

Communication:

• Facilitate effective communication between team members and other departments.
• Act as a liaison between frontline staff and upper management.
• Communicate company goals and objectives to the team.

Compliance and Quality Assurance:

• Ensure adherence to company policies, procedures, and ethical standards.
• Implement quality assurance measures to maintain high service standards.
• Stay informed about industry regulations and compliance requirements.

Market Research:

• Stay updated on market trends, competitor activities, and customer preferences.
• Use market insights to adjust sales and service strategies accordingly.

Budget Management:

• Monitor expenses and ensure adherence to budgetary constraints.

Competencies

• Leadership
• Communication
• Sales Acumen
• Customer Focus
• Team Building
• Problem Solving
• Adaptability
• Decision Making
• Organizational Skills
• Emotional Intelligence
• Strategic Thinking
• Motivational Skills
• Conflict Resolution

Education and Experience

• 3 year undergraduate degree
• 2 to 3 years sales and client services team leader/management experience is essential
• Relevant financial services industry experience or qualification is advantageous
• Discovery Product Knowledge is advantageous

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Job Purpose 

• This position is based in the Discovery Connect Sales call centre, and reports to the follow up team leader. The successful individual will be required to conduct Discovery telesales. 
• Sell the Discovery Bank Product Suite to clients via inbound and outbound calls. Manage and convert various lead types that are generated by the business. Respond to new leads regarding product enquiries with the intent of possible conversion into a sale.

Key purpose

• To achieve targets that will grow Discovery bank. Build the brand and ensure that clients engage our range of products and benefits and experience our shared value offering and get client to bank healthier. This role will have a specific work pool or lead set that they will need to convert in active accounts. These leads are offers generated by sales however the clients have not downloaded the bank app and selected an account or activated their account. No new leads will be made available to this team/agent

Key Outputs 

The successful individual will be required to perform on, but not limited to the following key outputs:

• Consistently achieve monthly activations target set by the business
• Capture all client application information accurately on the system
• Based on client profile ensure that correct products are sold to clients
• Meet all Productivity requirements
• Meet all Quality and Compliance requirements
• Successfully complete all ongoing assessments
• Targets will be communicated by the TL/Manager and is subject to change as per business requirement

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans
• PC literacy, email, word, excel

Qualification & Experience

Essential

• Matric
• At least 1- 2-years sales experience, preferably in an outbound telesales environment
• Bank experience is advantageous

Advantageous 

• Discovery Bank Knowledge
• Tertiary qualification (Financial Planning/ Information)
• NQF5/National Certificate: Banking NQF level 5 and RE5 qualification