Latest Jobs at Ignite Technologies

Technical Support Engineer (Remote)

Are you excited to master new products and solve challenging customer problems? Are you a seasoned support engineer with a development background? Ignite’s support and Services team operates quickly with a heavy focus on Coaching and Personal Development. The priority for us is High-Quality Work and the drive for Continuous Improvement in our teams makes us a unique opportunity.
At Ignite Technologies, we are reinventing the enterprise software industry. Our “Netflix for Enterprise Software” model is changing the game for how enterprises buy software, and a key element of our growth strategy is to drive great customer experiences across our broad and growing library of solutions.

What You Will Be Doing

• Diagnosing and troubleshooting customer technical problems
• Continuously growing your depth of knowledge on the products you support, as well as expanding to new technologies and domains as you learn our products.
• Sharpening your technical prowess by deep diving into source code, databases, logs, and traces to get to the root cause of any issue.

What You Won’t Be Doing

• Stagnating on the same technology. You will be continuously expanding your knowledge and experience with new products.
• Spending your day answering calls or providing basic/trivial troubleshooting.

Technial Support Engineer Key Responsibilities

• Diagnosing, troubleshooting, and developing new solutions that solve the root cause of customer problems in tickets elevated from our L1 support team.
• Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise English.
• Learning new products quickly and effectively. When given access to user and developer documentation, knowledge base articles, source code, and infrastructure be able to develop a layered understanding of how the product works end-to-end.

Basic Requirements

• 2+ years of experience with software development. You won't be programming in this role, but you will need to read and understand code, write scripts, query databases, and scrutinize dense log files while troubleshooting.
• 2+ years of experience with customer-facing support. The solutions you provide are highly technical, but a customer-focused approach to ticket handling is essential to provide a great experience.
• C1 level English proficiency and the ability to write with a professional tone.

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What You Will Be Doing

You will mainly be meeting with customers or prospects. The focus will be on the Quality of the work, and to help achieve that, you will use Playbooks and well-structured processes. To help maintain the standard, we will provide you with Scripts to ensure the message is consistent. You will be provided with direct feedback to focus on areas for improvement.

Sales Development Representative Key Responsibilities

In this role, you will be the first point of contact with our Customers for the Sales Organization. You will be trained to perform different tasks that fall under this role. You might have a Discovery Call, Qualify a prospect or even close the deal on one call. You might be talking about a Software sale, or to Candidates looking to join our Organization. Over time, you will be representing multiple companies selling multiple products. Our Sales Teams operate quickly with a heavy focus on Coaching and Development.

Basic Requirements

• Sales Development or Sales experience - min 2 years.
• Perfect English without a heavy accent.
• Strong Communicator.

Nice-to-have Requirements

• Confidence
• Charisma
• Detail orientated
• Process orientated
• Previous experience with remote work

About Ignite Technologies

• Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent, and operating in a model that provides challenging opportunities and personal flexibility.

What’s Next?
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
What to expect next:

• You will receive an email with a link to start your self-paced, online job application.
• Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.
• You will be paired up with one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step.