Latest Jobs at Nedbank

Job Purpose

• To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.

Job Responsibilities
GROW:

• Escalate unfulfilled client request to the appropriated channel for actioning.
• On-board basic accounts (i.e Personal loans, Credit cards).
• Ensure client's needs assessment is completed to offer related products and services.
• Inform clients of finacial products, features and benefits.
• Deliver sales targets and achieve client acquisition, growth and retention objectives.
• Obtain referrals from existing clients and source leads from other business units.
• Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
• Keep clients informed of progress regarding their applications, queries and requests. 
• Position client's financial product requests for approval in line with process and procedure.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
• Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
• Act with a client first mindset in all client engagements.

SOLVE:

• Solve basic problems and issues (i.e debit order dispute).
• Assess and listen carefully with understanding to establish and clarify client sales and service needs.
• Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
• Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
• Attend to administrative duties after on-boarding or service activity.
• Authenticate clients, provide client service and meet client's identified needs.
• Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Control the queuing process and prioritise clients with special needs.
• Ensure all devices are operational during business hours.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support. 
• Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies. 
• Complete sales tasks through planning and reviewing against agreed role requirements.

EDUCATE:

• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
• Drive digital adoption to enable, educate and migrate clients on digital.

LEAD, RISK & COMPLIANC

• Identify and recommend opportunities to enhance processes, systems and policies.
• Manage client appointment schedule to meet business objectives
• Meet service excellence, teamwork and personal development goals.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (i.e. cards). 
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
• Mitigate risks and meet regulatory and legislative requirements where applicable.
• Adhere to Workforce Management, principles, methodology and scheduling.
• Report suspicious transactions.

People Specification
Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS accredited Qualification (Accounting, Finance, Banking, Business)

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Interbank operations
• Problem solving skills
• Client Relationship Management
• Product sales skills
• Employee engagement methodologies
• Microsoft Office
• Relevant Nedbank policies and procedures

Behavioural Competencies

• Sustaining Customer Satisfaction
• Building Customer Relationships
• Sales Persuasion
• Targeting Sales Opportunities
• Planning and Organizing
• Technology Savvy
• Adaptability

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Job Purpose

• To provide personalised advice, financial solutions, client service and educate clients on the convenience, security and functionality of self-service solutions, in order to meet business goals and exceed client expectations.

Job Responsibilities
Client Engagement:

• Respond to client needs by offering the right service and solution.
• Nurture strong, long-standing client relationships.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the convenience, security and functionality of self-service solutions.
• Provide knowledgeable client service that fosters mutual trust and confidence.
• Discover client's needs through connecting, understanding and delivering financial solutions with care.
• Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Identify cross-selling opportunities through client engagement and quality conversations.
• Facilitate the sales process by informing clients of the product features and benefits.
• Fulfill clients' needs through documenting needs analysis and by providing suitable financial product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Educate clients on the use of alternative, cost effective, time saving and convenient self-service channels.
• Provide complete solution to clients by networking and collaborating with internal stakeholders.
• Provide input into client financial analysis, make recommendations to credit and monitor the return of security documentation.
• Identify and recommend opportunities to enhance processes, systems and policies.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Achieve business objectives and identify and execute on quality sales leads.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications and training material.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 3 - 6 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

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Job Purpose

• To lead the strategic approach in unlocking the Micro Market banking potential and opportunities and to drive Cross Channel Collaboration within and beyond the Micro Market; to network and build individual and business relationships; and to lead and manage staff in a Mega store and in reporting line Small Format stores to deliver outstanding Service and Sales in line with Bank strategy.

Job Responsibilities

• Achieve Mega Branch, node and medium to high complex Micro-market sales growth objectives. 
• Enable the identification and communication of sales opportunities and own the strategic approach for the micro-market with sales and service teams across all store types (i.e. Mega/ home; Express; Boxer full Service; Easy Access; Boxer Acquisition). 
• Drive client acquisition and increase digital market activity across the community. 
• Ensure micro market growth and business profitability reports, address gaps and ensure momentum to meet objectives. 
• Craft the Micro Market sales and service strategy based on a complete understanding of the market dynamics and interpretation of the Micro Market MI.
• Collaborate with other leaders in the Micro Market to execute on the strategy.
• Encourage micro market teams to make banking simple, convenient, and progressive for clients and ensure Nedbank is trusted and connected to clients. 
• Build community networks and partnerships through active participation where community needs are discussed.
• Analise client feedback reports from Service teams and address/ action plan and root causes with teams to achieve service excellence goals
• Enhance client experience aligned to the Nedbank brand pillars by ensuring that all stores meet the defined service standards and corporate image requirements. 
• Drive staff to educate clients to shift towards transacting and servicing through digital channels and focus on increasing digital activity across the Micro-Market through creating and implementing digital activation strategies. 
• Ensure Key Individual (KI) and line manager FAIS responsibilities are executed as per compliance guidelines.
• Manage overall operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training. 
• Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
• Embrace workforce and queue management to ensure optimal store efficiency. 
• Ensure adherence to process mandates limits.
• Act as the overseeing body for the Nedbank MEGA branch as well as the Small Format reporting line branches to the Mega. Owns the Risk and Compliance performance for the Micro-Market and/or node.
• Ensure that Organisational Health and Safety (OHASA) responsibilities are executed as per OHS guidelines for the Mega store, nodes and the entire Micro Market.
• Manage audit/monitoring outcomes and issues raised to ensure timely implementation of agreed actions.
• Translate business goals into team and personal goals based on team roles and responsibilities for all store types in Micro Market (Mega branch, node and Micro-market responsibility).
• Inspire the use of learning tools and identify development and growth opportunities for staff in the Mega branch, node and Micro-market.
• Lead the execution efforts in the micro market by enabling the management teams to coach, mentor and facilitate staff sales and service capabilities.
• Lead a Micro market of squad members that operate both in branch and out in market to unlock and fulfil on opportunities that supports achieving performance goals.
• Lead and co-ordinate all sales and service activities across the Micro market as to where the foot-fall demands are in order to achieve performance goals.
• Drive Cross Channel Collaboration (ecosystem approach) to plan and organise resources to fulfil on new opportunities within the micro market.
• Create the cadence and rigour by facilitating agile rituals and ceremonies within the micro market to achieve performance goals.
• Encourage the voice of squad members to raise pain points, provide feedback on competitors and challenge status quo to ensure continuous improvement in the ways of work within team

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Commercial degree

Preferred Certifications

• Regulatory KI Exam (RE1)

Minimum Experience Level

• 7 - 10 years experience in a client facing retail banking environment with 5 years people management experience.

Technical / Professional Knowledge

• Customer service principles
• Sales Strategies
• Performance management
• Coaching principles
• Relevant Nedbank policies and procedures
• Brand marketing
• Competitor analysis
• Sales data analysis
• Workforce planning
• Consumer behaviour

Behavioural Competencies

• Creating Demand Through Insight
• Broadening Business Value
• Building Customer Relationships
• Aligning and Executing Sales Strategy
• Coaching the Sales Team
• Guiding Sales Transformation
• Building the Sales Team

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities
Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
• 2 - 3 years in a Customer Service / Client facing role

Requirements

• Banking Services (example, Higher Certificate in Banking Services - NQF5)
• Matric / Grade 12 / National Senior Certificate

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

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Job Purpose

• Nedbank Private and Wealth is seeking a client-centric and detail-oriented professional to join our team as a Client Liaison Specialist – Investments. In this role, you will be the key point of contact for our Wealth Bankers, Wealth Managers and clients, by building and maintaining strong relationships through superior and hassle-free service in order to differentiate Nedbank as the banking partner of choice.
• If you thrive in a dynamic environment and are passionate about delivering exceptional client experiences, we’d love to hear from you. 

Job Responsibilities

• Perform portfolio reviews, prepare records of advice/review.
• Financial projections using financial planning software
• Understanding of investment and financial planning strategies for high-net-worth, Juristic and individual clients
• Consistently ensured work completed to plan; progress reviewed and corrective action taken.
• Resource utilisation produced balanced output i.e. quality; cost; business expectations and compliance.
• Complied with risk standards; monitored and corrective action taken.
• Identified and resolved work obstacles and problems effectively and had contingency options to deliver required output.
• Contributed to the crafting of polices; procedures; standards; processes; etc.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Initiate sales process by identifying opportunities for additional product or service sales.
• Facilitate sales process by defining bank's fulfilment requirements for the client and gathering required documents to conclude the deal.
• Provide after-sales service to bank's business clients by responding to their queries and requests in an efficient and timely manner.
• Make suggestions to improve customer satisfaction by identifying trends in customer queries and complaints and reporting these to the relevant stakeholders.
• Manage business risk by adhering to security and compliance requirements and bank's policies and procedures and ensuring that relevant documents are in place.
• Manage operational risk by following appropriate process.
• Manage client expectations by clearly explaining process and timelines.
• Build a trusting relationship with clients by responding to queries and requests promptly.
• Maintain strong client relationships by proactively initiating interactions regularly.
• Nurture collaborative relationship with internal partners by referring new potential business and facilitating end-to-end process of products.
• Develop a network of internal and external service providers by identifying individuals who can assist with meeting client's needs and interacting regularly with them.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Appropriate National Certificate or Diploma.

Minimum Experience Level

• 3 years' Private Banking/ Investment House Client Service and Para-Planning experience
• CRM D-365 & Active Ops system experience is highly advantageous

Technical / Professional Knowledge

• Cluster Specific Operational Knowledge
• Relevant regulatory knowledge
• Industry trends
• Business terms and definitions
• Communication Strategies
• Relevant software and systems knowledge
• Decision-making process
• Banking knowledge
• Governance, Risk and Controls
• Banking procedures

Behavioural Competencies

• Advancing Sales Discussions
• Building Customer Loyalty
• Work Standards
• Collaborating
• Communication
• Managing Work

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Job Purpose

• Are you passionate about building lasting client relationships and driving growth in the high-net-worth segment? Nedbank Private Wealth is seeking a dynamic and results-driven Wealth Acquisition Banker to join our team. In this role, you will be responsible for acquiring and nurturing new client relationships, delivering bespoke banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.

Job Responsibilities

• To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.  Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Improve client service through delivering relevant products and services according to client needs.
• Maintain and build a portfolio of high value, and complex clients.
• Unearth client sales / solution opportunities and execute on these opportunities.
• Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. 
• Build and maintain effective professional relationships with high value profile clients through contact management.
• Deliver banking solutions that meet client needs.
• Understand client's business, personal and household needs.
• Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
• Proactively engage clients in a manner that is relevant to their specific circumstances.
• Collaborate with specialists in client engagements to cross sell and create value based solutions. 
• Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
• Facilitate clients compliance correctness in line with Nedbank internal and regulatory standards.               
• Identify and resolve any work related obstacles and problems and escalate to senior management.
• Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
• Understand the bank's risk and credit policy and manage client expectations accordingly.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Comply with internal standard procedures to facilitate the execution of client requirements. 
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in Business / Finance / Marketing  

Minimum Experience Level

• 5 years as an Acquisition Banker within a Private Client/High Net Worth banking environment (2 of which as a relationship banker).
• FAIS RE5 is essential

Technical / Professional Knowledge

• Microsoft Office
• Interpersonal Skills/ Client Relationship
• Business writing
• Business terms and definitions
• Relevant regulatory knowledge
• Data analysis
• Business Acumen
• Decision-making process
• Principles of financial management
• Governance, Risk and Controls

Behavioural Competencies

• Building Networks
• Building Trusting Relationships
• Business Acumen
• Driving for Results
• Global Perspective
• Portfolio Management
• Sustaining Customer Satisfaction
• Targeting Sales Opportunities

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Job Purpose

• To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value

Job Responsibilities

• Acquire new commercial clients with annual turnover of between R200m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
• Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
• Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
• Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
• Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities. 
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
• Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
• Be proactive in client interaction by adding value through financial solutioning.
• Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives. 
• Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio. 
• Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
• Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable. 
• Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders. 
• Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action. 
• Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
• Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
• Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
• Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom (Financial Management/ Accounting)/ BSc Agri)

Minimum Experience Level

• 7 - 10 years

Technical / Professional Knowledge

• Communication Strategies
• Negotiation skills
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Data Analysis and Interpretation
• Relevant software and systems knowledge

Behavioural Competencies

• Account Planning
• Targeting Sales Opportunities
• Driving Successful Customer Engagements
• Sales Negotiation
• Business Acumen
• Building Trusting Relationships

go to method of application »

Job Purpose

• Are you passionate about building lasting client relationships and driving growth in the high-net-worth segment? Nedbank Private Wealth is seeking a dynamic and results-driven Wealth Banker to join our team. In this role, you will be responsible for acquiring and nurturing new client relationships, delivering bespoke banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.

Job Responsibilities

• To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs. 
• Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Improve client service through delivering relevant products and services according to client needs.
• Maintain and build a portfolio of high value, and complex clients.
• Unearth client sales / solution opportunities and execute on these opportunities.
• Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. 
• Build and maintain effective professional relationships with high value profile clients through contact management.
• Deliver banking solutions that meet client needs.
• Understand client's business, personal and household needs.
• Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
• Proactively engage clients in a manner that is relevant to their specific circumstances.
• Collaborate with specialists in client engagements to cross sell and create value based solutions. 
• Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
• Facilitate clients compliance correctness in line with Nedbank internal and regulatory standards.                 
• Identify and resolve any work related obstacles and problems and escalate to senior management.
• Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
• Understand the bank's risk and credit policy and manage client expectations accordingly.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Comply with internal standard procedures to facilitate the execution of client requirements. 
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in Business / Finance / Marketing  

Minimum Experience Level

• 10 years experience as a Banker within a Private Clients/High Net Worth banking environment (2 of which as a relationship banker).
• FAIS RE5 certification is essential

Technical / Professional Knowledge

• Microsoft Office
• Interpersonal Skills/ Client Relationship
• Business writing
• Business terms and definitions
• Relevant regulatory knowledge
• Data analysis
• Business Acumen
• Decision-making process
• Principles of financial management
• Governance, Risk and Controls

Behavioural Competencies

• Building Networks
• Building Trusting Relationships
• Business Acumen
• Driving for Results
• Global Perspective
• Portfolio Management
• Sustaining Customer Satisfaction
• Targeting Sales Opportunities

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Job Purpose

• To provide financial expertise and wealth creation advice to Nedbank clients in order to make Nedbank the great place to bank.

Job Responsibilities

• Analyse clients’ financial statuses to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a bespoke financial plan.
• Examine and suggest financial solutions and strategies for the financial plan (plan for life).
• Assist clients in implementing their plans and carry out financial transactions.
• Review clients’ portfolio's and plans on a regular basis to customize the financial plans according to clients’ changing life or economic circumstances, needs and requirements.
• Maintain updated knowledge of regulations, practices and financial products in order to maintain fit and proper status.
• Demonstrate an understanding of structuring, presenting and reviewing financial plans to individuals and legal entities.
• Displays knowledge of approved products and services and be able to continuously up-skill oneself on product and industry development.
• Understand the appropriate rules and regulations of the industry and the bank and the application thereof, maintaining full compliance.
• Building a sustainable and profitable practice.
• Participate and attend all business engagements to build and strengthen relationships.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• Certificate: Financial Planning

Preferred Certifications

• FAIS Qualification.

Minimum Experience Level

• Role specific / 1 year experience / exposure in sales

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Relevant software and systems knowledge
• Relevant regulatory knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Sales Disposition
• Building Trusting Relationships
• Energy
• Adaptability
• Continuous Learning

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Job Purpose

• We’re seeking a dynamic and strategic leader to lead a diverse team of technical Wealth Specialists — individuals who bring Nedbank’s Connected Wealth vision to life. This role is pivotal in driving impactful growth, fostering collaboration, and shaping the future of integrated wealth management at Nedbank Private Wealth.
• You will provide leadership, manage sales, operations and mitigate risk to achieve growth in market share and profitablity through flawless execution on set strategy and to promote Nedbank brand.

Job Responsibilities

• Lead and manage financial management function
• Drive achievement of revenue targets by ensuring competitive agility and sustainability
• Drive achievement of market share targets
• Manage design of processes; systems and controls
• Manage portfolio functional efficiency; productivity and sustainability by ensuring integration of function
• Enable cluster alignment to Nedbank Group strategic objectives by developing and leading the three- year strategic planning process and framework.
• Enable optimal BU performance by developing and sharing BU performance analytics and providing insight
• Deliver service to clients by ensuring that client expectations are understood and met
• Build and maintain relationships with clients through regular engagement and knowledge sharing
• Provide value for shareholders by being prudent in credit granting throughout the economic cycle
• Build relationships with internal stakeholders by identifying their information needs on credit performance
• Build and maintainrelationships with external stakeholders through informal and formal knowledge sharing and feedback based on the metrics
• Deliver service to clients by ensuring that client expectations are understood and met
• Build and maintain relationships with clients through regular engagement
• Provide value for shareholders by being prudent in credit granting throughout the economic cycle
• Build relationships with internal stakeholders by identifying their information needs on credit performance in a proactive manner
• Build and maintain relationships with external stakeholders through informal and formal knowledge sharing
• Optimise efficiency and embed correct
• Manage performance of reports and hold them accountable for managing the performance of their reports
• Drive to execute own and direct reports planned development by acquiring knowledge;
• Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g rotation)
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members; ensuring mentoring; coaching and day to day activities
• Ensure continuous improvement goals are achieved by creating an environment whereby self; managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
• Improve productivity and reduce costs by improving work processes
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self; managers and team participation in Nedbank culture building initiatives.
• Ensure transformational target are met through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list for department
• Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy)
• Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created
• Deliver a world class service through others by ensuring a client centric culture through required interventions
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant industry specific qualification in Finance or Sales.

Essential Certifications

• FAIS Regulatory Examination 1 qualification
• FAIS representative and preferably a Key Individual

Minimum Experience Level

• 5 years leading people in a related financial services industry.

Technical / Professional Knowledge

• Financial Accounting Principles
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Governance, Risk and Controls
• Principles of project management
• Business administration and management
• Management information and reporting principles, tools and mechanisms
• Communication Strategies
• Client service management
• Talent management

Behavioural Competencies

• Driving for results
• Decision Making
• Coaching
• Influencing
• Planning and Organizing
• Earning Trust
• Building partnerships
• Driving for Results

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Job Purpose

• The CIO is a technology leader tasked with enabling the business objectives of Business and Commercial Banking (BCB) through innovative use of technology and data. Operating within an "n-in-a-box" model, they collaborate closely with BCB counterparts (e.g., Chief Product Officer) while overseeing tribe tech leads and balancing both BCB-specific and Enterprise-wide technology responsibilities.

Job Responsibilities
Technology strategy and leadership

• Develop and implement a technology strategy that aligns with the BCB’s business objectives, leveraging technology and data to drive growth.
• Partner with the Chief Product Officer and other cluster leaders in BCB to identify and prioritize technology-enabled opportunities.
• Oversee the adoption of an "n-in-a-box" operating model, ensuring seamless integration of technology solutions within BCB.
• Monitor and manage BCB’s KPIs, such as business value generation, lead time, release frequency, change failure rates, system performance, data utilization, and customer satisfaction, to measure success

Tribe Management & Tech/Engineering excellence

• Provide direct leadership to tech leads within BCB’s tribes, fostering innovation, accountability, and technical excellence.
• Guide tribe teams and engineers in delivering technology and data solutions that support BCB’s priorities, such as product development or operational efficiency.
• Facilitate collaboration between tribe tech leads and cluster business / product leaders to ensure alignment on goals and deliverables.
• Build a high-performing technology and engineering culture within BCB, focusing on engineering skill development and agile practices.
• Oversee integration and optimisation of data analytics tools and technologies, focusing on enhancing processing, storage, and analytics capabilities 
• Ensure continuous availability of data solutions, tracking key performance indicators (KPIs) like data quality scores and uptime 
• Embed data governance policies to ensure data quality, integrity and compliance with regulations 
• Maintain data security protocols across all data practices, working to minimise breaches and uphold compliance with privacy laws 
• Regularly review data governance frameworks with BCB’s Data and Analytics Executive to ensure adherence to group standards, with a focus on audit readiness and risk management 

BCB-Specific Technology Enablement

• Drive the deployment of BCB-specific systems, applications, and data platforms (e.g., customer analytics tools, product-specific apps) across the full SDLC (design, build, deploy, operate)
• Ensure the BCB’s technology infrastructure supports business needs, including scalability, security, and regulatory compliance, working in partnership with other teams within Group Technology
• Champion the use of data-driven insights to enhance BCB decision-making and customer experiences.
• Lead digital transformation initiatives unique to BCB, such as adopting AI or automation for BCB’s processes.

Group Technology Project Delivery

• Take ownership of non-BCB / Enterprise responsibilities by contributing to bank-wide technology projects that span multiple clusters.
• Collaborate with other CIOs and group-level leaders to deliver enterprise initiatives, such as core system and platform upgrades or cybersecurity enhancements and vulnerability management.
• Ensure BCB’s interests are represented in Enterprise technology strategies while balancing resources between cluster and bank-wide priorities.
• Manage dependencies and timelines for Enterprise projects, ensuring minimal disruption to BCB’s operations.

Risk, Compliance & Innovation

• Implement robust cybersecurity and data protection measures to safeguard BCB operations and comply with relevant regulations.
• Proactively identify and mitigate technology risks, such as system failures or data breaches, within BCB.
• Stay ahead of industry trends, integrating emerging technologies (e.g., cloud, blockchain) into both BCB and Enterprise initiatives.
• Ensure all technology and data practices adhere to internal governance standards and external regulatory requirements

IT Service Management

• Run the bank with clear objectives being availability, reliability, resilience (DR | BCP | Continuous Processing), security, compliance and efficiency.
• Prioritise asset health with clear asset roadmaps to ensure applications remain relevant.

Data Analytics and Insights

• Support BCB’s analytics team to design impactful analytics projects, focusing on actionable insights that drive business performance across 
• Aligns BCB’s data and analytics priorities within the overall technology priorities of BCB 
• Supports decision-making regarding which analytics cases are to be executed within BCB 
• Guides the data strategy regarding infrastructure and architecture that supports the execution of the data and analytics use cases for BCB 
• Provide thought leadership on modern technologies such as AI and Gen-AI, collaborating with the Group Analytics team for alignment 
• In collaboration with BCB Chief Product Officer, develop self-serve analytics capabilities to empower more users within BCB with data-driven decision-making tools 
• Support innovation by implementing new analytical approaches, staying updated with industry trends and advancements 
• Lead BCB’s analytics team to design impactful analytics projects, focusing on actionable insights that drive business performance across
• Aligns data and analytics priorities with the business priorities of BCB
• Leads decision-making regarding which analytics cases are to be executed within BCB
• Guides the data strategy and -architecture that supports the execution of the data and analytics use cases for BCB
• Provide thought leadership on modern technologies such as AI and Gen-AI, collaborating with the Group Analytics team for alignment
• Develop self-serve analytics capabilities to empower more users within BCB with data-driven decision-making tools
• Support innovation by implementing new analytical approaches, staying updated with industry trends and advancements
• knowledge
• Relevant regulatory knowledge
• Knowledge of banking regulations and cybersecurity best practices.
• Deep understanding of banking systems, data analytics, and emerging technologies (e.g., AI, cloud)
• Proficiency in data-driven decision-making and analytics platforms
• Understanding of modernized engineering practices, agile methodologies, data, (cyber & information) security, AI / GenAI / ML
• Expertise in advanced data analytics, data strategy development, and data governance to drive business insights and ensure regulatory compliance

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Bachelor’s degree in computer science, Information Technology, Data Science, Business Administration, or a related field.
• Master’s degree (e.g., MBA) or advanced certifications (e.g., ITIL, TOGAF, PMP, or data-related credentials like CDMP) strongly preferred.

Essential Certifications

• Formal certification from relevant professional bodies

Skills

• Strategic vision to align technology and data with cluster business goals
• Effective communication to bridge technical and business stakeholders
• Adaptability to manage cluster, non-cluster and Enterprise responsibilities
• Planning and Organising
• Builds & maintains relationships
• Business acumen
• Holistic, integrative, end to end thinking and problem solving
• Technical know-how to inspire and support engineering craft development
• Leadership ability to manage tribe tech leads and foster collaboration with cluster counterparts (e.g., Chief Product Officer)
• Financial acumen for budgeting and ROI analysis of tech investments

Minimum Experience Level

• +15 years of progressive experience in technology leadership roles, with at least 5 years in a senior IT position within the banking or financial services industry with expertise in delivering scalable, secure, and compliant technology solutions.

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Capacity planning
• Change management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• Service orientated Architecture (SOA)
• IT Risk and security principes
• ITIL
• IT Architecture
• IT Concepts
• Client Service Management

Behavioural Competencies

• Energizing the Organization
• Establishing Strategic Direction
• Operational Decision Making
• Business Savvy
• Cultivating Networks and Partnerships
• Financial Acumen
• Strategic Influence
• Leading Change

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Job Purpose

• To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value

Job Responsibilities

• Acquire new commercial clients with annual turnover of between R200m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
• Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
• Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
• Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
• Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities. 
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
• Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
• Be proactive in client interaction by adding value through financial solutioning.
• Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives. 
• Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio. 
• Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
• Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable. 
• Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders. 
• Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action. 
• Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
• Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
• Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
• Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom (Financial Management/ Accounting)/ BSc Agri)

Minimum Experience Level

• 7 - 10 years

Technical / Professional Knowledge

• Communication Strategies
• Negotiation skills
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Data Analysis and Interpretation
• Relevant software and systems knowledge

Behavioural Competencies

• Account Planning
• Targeting Sales Opportunities
• Driving Successful Customer Engagements
• Sales Negotiation
• Business Acumen
• Building Trusting Relationships

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Job Purpose

• To ensure that the Group Risk Framework is embedded; operationalised and implemented within the business and provide advice and guidance to mitigate business risks and ensure that regulatory requirements are met.

Job Responsibilities
Policy & Framework Management

• Embedment of Nedbank Group, and specifically, ESG Policies and frameworks within the cluster, through active participation in and Risk representation in steering committees.
• Maintaining and interpreting risk and compliance policies, including climate risk frameworks.
• Operationalise the Nedbank Group, and specifically the ESG Frameworks by ensuring that cluster level governance structures and charters are implemented; ensuring adequate risk reports generated; risk meetings held and ESG processes & strategy are aligned with group.

Risk Oversight

• Monitoring adherence to Nedbank Group, specifically ESG risk frameworks, regulatory requirements, and governance standards.
• Climate risk oversight and gap analysis for regulatory compliance and policy conformance.
• Ensure the business fully complies with ESG risk standards by revising cluster and risk process guidelines.
• Mitigate ESG risk by providing business with relevant information; guidance and advice based on regulatory standards; compliance and audit findings. Ensure improvements on identified risks by engaging with business; understanding risks and by creating action plans.

Advisory & Challenge

• Advisory on risk frameworks related to sustainability and SARB requirements.
• Acting as a critical challenger to business decisions, embedding risk considerations in processes and ensuring alignment of strategy to Nedbank’s environmental and sustainability targets.
• Evaluate and analyse relevant audit findings and management improvement comments; by assessing whether actions will result in improvement and by making recommendations.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Monitoring & Reporting

• Monitoring and reporting progress on climate risk initiatives.

Reporting & Escalation

• Preparing risk reports for senior management and escalating significant issues promptly.

Regulatory Enablement

• Coordinating responses and gap analyses for regulatory bodies (e.g., SARB climate risk requirements).

Awareness & Capability Building

• Driving risk awareness initiatives and supporting training across business units.

Management Oversight

• Accountable for tracking the performance and conformance of the team to SEMS process SLAs by streamlining processes and creating efficiencies.
• Improve work processes; productivity and reduce costs by offering innovative ideas and input to Group and/or business stakeholders and through soliciting input from managers and colleagues.

Foster Healthy Risk Culture and forge business and stakeholder relationships

• Build relationships; by reporting risk issues and by providing risk related information to strategic committees; as per the Group Risk Framework.

Foster Healthy Risk Culture and forge business and stakeholder relationships

• Build long-term relationships and support stakeholders in reaching business objectives by keeping abreast of and sharing industry information with stakeholders.

Manage Personal Growth and Knowledge

• Keep abreast of industry changes and legislative changes that impacts on role by reading the relevant newsletters, websites and attending sessions.

Embody the Nedbank values

• Contribute to a culture conducive to the achievement of transformation goals (targets) and support business strategies that improve corporate image by participating in Nedbank Culture building initiatives (e.g. Surveys etc.).
• Achieve business strategy by participating and encouraging others to participate in and support corporate social responsibility initiatives.
• Foster transformation of the workplace and support Nedbank achievement of the BEE initiatives and transformation targets; by contributing to an environment where diversity is valued.
• Foster transformation of the workplace and support Nedbank achievement of the BEE initiatives and transformation targets; by contributing to an environment where diversity is valued.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Environmental/Sustainability related, LLB, Commerce (B.Comm), BSc or similar

Preferred Certifications

• Sustainability and Climate Risk (SCR®) Certificate (or similar)

Minimum Experience Level

• 3+ years experience in ESG Risk Management
• Hands-on experience in ESG risk management within banking or financial services.
• Proven ability to embed ESG frameworks and conduct climate risk gap analyses.
• Strong understanding of regulatory requirements, including SARB climate risk guidelines.
• Skilled in preparing and presenting ESG risk reports to senior stakeholders, including Group Risk and Board Committees.
• Demonstrated capability in aligning ESG strategy with governance structures and business objectives.
• Comfortable working independently in a fast-paced, collaborative environment.
• Experience in driving ESG awareness and capability building across teams.

Technical / Professional Knowledge

• Banking knowledge
• Business Acumen
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of project management
• Relevant regulatory knowledge
• Business writing skills

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Job Purpose

• To provide quality and accurate business administrative support services to internal and externalstakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities

• Action stakeholder requests by capturing and processing the administration request on the relevant system.
• Action vendor invoice payments by capturing and processing the data on the relevant system.
• Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
• Contribute to revenue increase by driving the submitted sales to completion.
• Compile a catalogue of services by allocating costs per product.
• Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
• Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
• Monitor departmental financial performance by analysing actual to budget variances.
• Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.             
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Minimise operational costs by avoiding unnecessary expenditure.
• Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
• Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
• Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
• Verify client information on systems in accordance with Nedbank policies and FICA rules.
• Prepare trustee meeting packs and month end packs for management .
• Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
• Escalate anomalies where cases or call records not found or if there a  mismatch of accounts are not logged by emailing Team Manager.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Requirements

• NQF Level 6 or Financial Management or Business Administration related field
• 3 years' plus experience in financial services focused on Cross Border Payments and Forex

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Product Knowledge
• Relevant system knowledge
• Governance, risk and controls

Behavioural Competencies

• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

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Job Purpose

• To ensure financial transactions are processed within the agreed turnaround times in terms of the laid down procedures and processes to effectively manage risk within the bank. 

Job Responsibilities

• Minimise financial risk by ensuring accuracy of transactions processed for payment.
• Ensure that validated documentation is processed accurately by following controls and relevant procedure and process.
• Prevent financial loss by ensuring accurate calculations and capturing.
• Meet stakeholders’ expectations by ensuring agreed Service Level Agreements (SLAs) area adhered to.
• Provide customer satisfaction and feedback by investigating and resolving outstanding queries/complaints within the agreed time frames.
• Build and maintain stakeholder relationships by meeting SLAs, providing feedback and taking corrective action where appropriate.
• Highlight risk by reporting exceptions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.

Preferred Qualification

• Bachelor of Commerce: Accounting , Matric / Grade 12 / National Senior Certificate
• Systems Knowledge
• SAP & Ariba

Minimum Experience Level

• 5 years experience working in financial, risk and process management environments.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Decision Making
• Initiating Action
• Stress Tolerance
• Work Standards
• Continuous Improvement
• Managing Work

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Job Purpose

• To maintain new and existing products and provide support in order to increase revenue and enhance client experience.

Job Responsibilities

• Monitor portfolio and build a deep understanding of product features, benefits, performance, target audiences and competitors.
• Provide product expertise to support growth through sales and marketing initiatives.
• Collaborate with internal stakeholders by contributing to structured information sharing meetings.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction. 
• Identify opportunities to improve business performance by collaborating with stakeholders, including product managers, product owners, data and analytics teams and marketing. 
• Present product and commercialisation opportunities to increase revenue and customer satisfaction.
• Obtain buy-in for developing new features and feature enhancements to improve business performance and customer experience
• Collaborate with internal stakeholders to find solutions and resolve challenges.
• Identify training courses and career progression for self through input and feedback from management and industry requirements.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff Surveys etc).
• Participate and support corporate responsibility initiatives for the achievement Of business strategy (e.g. Green Strategy).
• Ensure all personal development plan activities are completed within specified timeframe

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Relevant Diploma / Bachelor's Degree 

Minimum Experience Level

• Minimum 2-4 years' experience of which 2 years should be within a product environment.
• Preferred experience in digital, e-commerce, telco.

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills

Behavioural Competencies

• Communication
• Continuous Learning
• Collaborating
• Innovation
• Work Standards
• Quality Orientation

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What you’ll do

• If your application is successful, you will be placed in the Nedbank Contact Centre in Umhlanga Rocks, Durban.
• Job responsibilities will depend on the YES role and division allocation. In general, the YES roles focus on providing great service experience and promoting Nedbank as the bank of choice.

You will be required to do the following:

• Uphold and promote the Nedbank values of integrity, respect, accountability, and being people-centred and client-driven.
• Fulfil either a service, sales, or collections role and identify opportunities to promote our products.
• Sales and services: Deliver professional and efficient call services to enhance the client experience and foster lasting relationships with Nedbank clients.
• Collections: Manage arrear accounts by addressing defaults on monthly instalments, thereby reducing risk and provisions in alignment with Nedbank’s business strategy
• Engage with clients through various channels like email, phone, and SMS.
• Show passion and drive when interacting with our clients.
• Help your team be effective by delivering on your duties.
• Ensure continuity and team success by participating, contributing, and sharing knowledge with your team.

Minimum requirements

You must:

• have a matric certificate - Grade 12 National Senior Certificate;
• be between 18 and 29 years old (born between November 1995 to November 2007); 
• be currently unemployed;
• have not participated in a YES programme at another organisation before; and
• be South African-born African, Coloured or Indian (South African citizens as set out in the definition of 'black people' in the Broad-based Black Economic Empowerment Act, 53 of 2003), with a valid South African ID.

Technical or professional skills

• You must be proficient in speaking and writing in English.
• The ability to communicate effectively in any other South African language(s) will be an advantage.
• You must have basic computer knowledge.

Work

• You must be prepared to work an 8-hour shift a day, as well as weekends and public holidays (if needed).
• Depending on your role and allocation, you will be fully onsite in one of the abovementioned locations.

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Job Purpose

• To provide financial expertise and wealth creation advice to Nedbank clients in order to make Nedbank the great place to bank.

Job Responsibilities

• Analyse clients’ financial statuses to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a bespoke financial plan.
• Examine and suggest financial solutions and strategies for the financial plan (plan for life).
• Assist clients in implementing their plans and carry out financial transactions.
• Review clients’ portfolio's and plans on a regular basis to customize the financial plans according to clients’ changing life or economic circumstances, needs and requirements.
• Maintain updated knowledge of regulations, practices and financial products in order to maintain fit and proper status.
• Demonstrate an understanding of structuring, presenting and reviewing financial plans to individuals and legal entities.
• Displays knowledge of approved products and services and be able to continuously up-skill oneself on product and industry development.
• Understand the appropriate rules and regulations of the industry and the bank and the application thereof, maintaining full compliance.
• Building a sustainable and profitable practice.
• Participate and attend all business engagements to build and strengthen relationships.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Essential Qualification

• FSCA  Qualification is essential

Preferred Qualification

• Certificate: Financial Planning

Minimum Experience Level

• Role specific / 1 - 5 years Financial Planning experience

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Relevant software and systems knowledge
• Relevant regulatory knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Sales Disposition
• Building Trusting Relationships
• Energy
• Adaptability
• Continuous Learning

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Job Purpose

• Ownership and adherence to compliance and regulatory requirements pertaining to Cross Border Payments to minimise operational risk and identify and mitigate risk by adhering to the risk framework principles and ensuring sustainable business through alignment of business structures, systems, and processes.

Job Responsibilities

• Actively scrutinise transactions in terms of Exchange Control, Money Laundering (ML), Terrorist Financing (TF), reputational risk, sanctions, and financial crime indicators in line with the requirements set by CIB AML or Group AML Trade based finance (TBF).
• Manage the prioritisation of transactional analysis, providing decisions in line with mandates and escalate identified risk transactions to the relevant support unit/s.
• Ensure an effective control environment based on regulatory compliance, risk management, market conduct and other business process obligations to ensure alignment with independent audit controls.
• Adhere to SARB regulations, Group policy and guidelines.
• Maintain relevant KPIs.
• Identify and resolve pain points through the engagement and escalation to the Senior Manager.
• Support opportunities to improve business processes, systems, and digitisation by implementing effective ways to operate and providing feedback to the Senior Manager
• Resolve exceptions that arise by taking appropriate action to minimise risk and financial loss.
• Ensure seamless client experience through efficient and reliable services by prioritising high value clients.
• Support the operationalisation of products and services needed, minimising organisational complexity and cost to serve through constant control and continuous benchmarking.

Requirements

• NQF Level 6 or Higher in a Finance, Accounting or Economics related-field
• 3 years' plus experience in financial services focused on Middle Office, Support, Client Operations, Cross Border Payments and Exchange Control

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Business writing
• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge

Behavioural Competencies

• Adaptability
• Communication
• Collaborating
• Customer Focus
• Decision Making
• Managing Work

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Job Purpose

• The purpose of this role is to enable seamless integration and automation across enterprise systems using IBM’s middleware technologies. By leveraging platforms such as IBM DataPower, App Connect Enterprise (ACE), API Connect, WebSphere Transformation Extender (WTX), and Business Automation Workflow (BAW), the role ensures efficient data exchange, secure service orchestration, and optimized business processes. This position plays a critical part in supporting scalable, secure, and resilient digital ecosystems, driving operational efficiency and enabling innovation through robust integration frameworks. 

Job Responsibilities

• Work across multiple integration layers: gateways, flows, APIs, transformations, and orchestration.
• Understand middleware lifecycle: dev → deploy → monitor → maintain
• Build, test, and support services across DataPower, ACE, API Connect, and WTX
• Manage deployments via DevOps toolchains (e.g., Jenkins, Git, UrbanCode)
• Apply secure coding and API-first principles
• Participate in platform upgrades, incident management, and root cause analysis
• Engage with security, infra, and support teams during critical changes
• Work across multiple integration layers: gateways, flows, APIs, transformations, and orchestration
• Produce working quality software that meets the design
• Develop critical and complex technical components in area of accountability
• Deliver system component designs that are robust and fault tolerant for large complex systems
• Ensure system component designs are supportable , maintainable and re-usable
• Deliver software that is observable and scalable
• Conduct estimate of work effort
• Trouble shoot and problem solve of software issues and provide guidance to other team members
• Produce documentation as per organisational standards
• Continuous improvement of software
• Provide Maintenance and support of software in environments of accountability
• Develop unit and system test cases and conduct unit and system testing
• Create deployment artefacts and stores in source control library
• Manage the deployment package and the execution thereof
• Optimise the tool change in collaboration with  the Biz/ Dev / Ops Engineer
• Update and control the asset knowledge base 
• Ensure integration of own work with other individuals and in team
• Collaborate with designers, product owners and engineering leads to refine the solution
• Contribute into the decomposition of the system solution into component parts for development
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Provide mentoring for  multiple software developers

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma / Certificate  in multiple  languages

Essential Certifications

Preferred Certifications

• Certification: IBM Certified Solution Developer – DataPower Gateway
• Certification: IBM Certified Integration Developer – ACE
• Certification: IBM Certified API Connect Developer
• Certification: IBM Certified Specialist – WTX
• Certification: IBM Certified Developer – Business Automation Workflow

Minimum Experience Level

• 8+ years programming experience

Technical / Professional Knowledge

• IT Data structures
• Application systems
• Agile Development
• System Development Life cycle(SDLC)

Behavioural Competencies

• Managing Work
• Collaborating
• Quality Orientation
• Applied Learning
• Initiating Action
• Technical/Professional Knowledge and Skills