Latest Jobs at One&Only Resorts

• This role is responsible for the Handyman within the hotel. The position focuses on ensuring that the building, guest rooms, public areas and equipment remain safe, functional and well maintained through regular inspections, preventative maintenance and prompt repairs.
• The role requires a strong understanding of the hotel’s buildings, equipment, electrical and plumbing systems, pipe and cable routes, valves, control panels, ducting, meters and fire safety systems. The employee must carry out room and public-area maintenance checks, identify defects, prevent potential breakdowns and report any issues to the supervisor.
• The position also involves responding to daily maintenance requests, accurately recording completed work, attending emergency and fire alarm call-outs, and ensuring that all safety procedures are followed. Hotel assets must be protected, appropriate protective equipment must be used, and the work environment must remain clean and safe.
• The employee is expected to work independently when required, while also cooperating with other departments, contractors and maintenance colleagues. Good communication is important, particularly when dealing with guests and explaining or coordinating maintenance requirements.
• Overall, this position requires someone who is technically capable, safety-conscious, reliable and able to work independently and as part of a team, with the flexibility to respond to urgent maintenance needs, weekend and public-holiday duties, and other operational requirements to ensure guest satisfaction and the smooth running of the hotel.

Skills, Experience & Educational Requirements

• To be able to complete work in a timely manner.
• Have at least 3 years’ experience in a similar post.
• Fluent in written and spoken English, other languages spoken are a distinct advantage
• To be able work well under pressure.
• To be able to work shifts, public holidays and weekends.

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• The role is focused on Groups & Events Coordinator at One&Only Cape Town. It involves representing the hotel during site inspections and client visits, responding promptly to enquiries, preparing tailored proposals, negotiating contracts and ensuring all booking details are accurately captured in Delphi and Opera.
• The position requires conducting show rounds, understanding the hotel’s facilities and activities, and working closely with clients to understand their requirements and expectations. The employee is responsible for coordinating with operational departments, preparing group resumes and function sheets, conducting pre-con meetings, and ensuring that all departments are fully prepared for VIPs, groups and events.
• The role also involves managing the client relationship throughout the entire event, including monitoring deadlines, menu selections, deposits, room pickup and attrition dates. The employee must ensure deposits and payments are received on time, meet and greet clients on arrival, introduce them to the relevant hotel teams, and regularly check that the client is satisfied with the hotel’s delivery.
• Financial and administrative responsibilities include preparing pro forma invoices, monitoring billing, finalizing group and event accounts, ensuring daily billing for larger events, and addressing any concerns raised by clients with the appropriate departments.
• Overall, this position requires someone who is highly organized, sales-driven, detail-oriented and confident in dealing with clients, with strong knowledge of hotel operations, group accommodation, food and beverage, functions and events. Excellent communication, negotiation and relationship-management skills are essential, as well as the ability to coordinate multiple departments and ensure that every group or event receives a high-quality and seamless experience.

Skills, Competencies and Requirements

• Minimum 1 years’ experience in a 4/5* environment.
• Diploma or Qualification in Hospitality Management
• Previous experience in Sales or Event Management preferable.
• Good communication, interpersonal and customer service skills.
• Ensuring compliance with hygiene and health and safety legislation/guidelines.
• Sense of urgency, attention to details and decision making skills
   

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Job Summary

• The Steward is responsible for maintaining high standards of cleanliness, sanitation, and hygiene throughout the kitchen, dishwashing, storage, and food service areas in accordance with hotel policies, health and safety regulations, and operational standards. The role ensures that all kitchen equipment, utensils, crockery, and work areas are cleaned, sanitised, stored correctly, and readily available to support efficient food and beverage operations.
• The incumbent operates and maintains cleaning equipment, safely uses cleaning chemicals, monitors stock and supplies, reports maintenance and safety concerns, and assists with waste management, recycling, and the upkeep of garbage disposal areas. The Steward supports banquet operations, inventory counts, and special cleaning projects while maintaining organised work and storage areas. The role also assists with basic kitchen support functions as required, complies with attendance and roster requirements, and performs any additional duties assigned by management to ensure the smooth operation of the Stewarding Department.

Skills, Experience & Educational Requirements

• Ability to satisfactorily communicate in job-related English.
• Ability to count.
• High school graduate or equivalent vocational training.
• Previous experience in janitorial/ cleaning position.
• Familiarity with proper sanitation regulations.
• Knowledge of proper chemical handling.
• Ability to perform duties with attention to details, speed, accuracy, follow-through and cooperativeness and be able to follow directions.
• Ability to adapt to meet priority changes of work flow or requirements.
• Ability to operate designated machinery and remains alert while operating it.
• Ability to exert physical effort in transporting equipment and wares and withstand high temperatures, moisture and noise levels in work areas.

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• This is a Hotel Reservations position focused on providing excellent guest service, managing reservations accurately, and maximizing hotel revenue. The role involves handling reservations and enquiries through telephone, email, GDS, third-party websites, agents, tour operators and the general public, while ensuring all requests are processed efficiently and within the required turnaround time.
• The position requires providing friendly, professional and personalized service, anticipating guest needs, handling special requests, managing complaints and ensuring guest information remains confidential. The Reservations Agent is also responsible for promoting and upselling hotel rooms, facilities, activities, packages and special offers in order to maximize revenue.
• Administrative responsibilities include accurately capturing reservations on the PMS, maintaining guest preferences and comments, processing cancellations and amendments, following up on no-shows and early departures, checking daily arrivals, reconfirming arrangements and ensuring accurate information is communicated to Front Desk and other relevant departments.
• The ideal candidate should have at least two years’ experience in a similar reservations role, be computer literate and experienced with a PMS system. Strong attention to detail, excellent communication and customer-service skills, the ability to work under pressure, good organizational and prioritization skills, and a confident approach to sales and upselling are essential. The candidate should also be knowledgeable about the hotel and Cape Town and its surroundings, work well within a team, follow procedures accurately and consistently demonstrate a willingness to go the extra mile for guests.
• Overall, the role requires a professional, organized, customer-focused and sales-driven individual who can manage reservations efficiently while delivering a high standard of service and contributing to the overall success of the hotel.

Skills, Experience & Educational Requirements

• Computer literate including relevant software and experience in using a PMS system
• At least 2 years experience in a similar position
• Focus on detail which is a major requirement of the job
• To be able to work efficiently and quickly in a fast-paced environment
• Be able to prioritize as this position has multiple projects going simultaneously
• Very socially-focused, requires “how can I help you?” attitude
• To be able to build and maintain relationships
• Adherence to procedures and guidelines is important
• Effective Communicator, open-flowing communication is important
• Must be friendly and genuinely interested in the business, agenda and needs of others including the company, its management and customers
• Persuasive selling style to communicate the company’s services & facilities, policies and terms and conditions
• To be able to work with and for others in a helping role
• To be able to lead by example, to be able to assist when required
• Task driven to ensure proper results
• Work accurately with figures and perform advanced calculations
• Able to work shift
   

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Job Summary

• The Porter assists with the delivery and collection of guests’ luggage, parcels, faxes and messages. He also assists in keeping the lobby and Porte Coche neat and tidy, ensuring all guests receive prompt, cordial and efficient attention and service throughout their stay.

Key Duties and Responsibilities

• Be well groomed and punctual at all times.
• Ensure prompt, accurate and courteous delivery and collection of luggage, parcels and mail, liaising with Concierge and Front Desk.
• Ensure correct and secure storage procedures are followed.
• Deliver local and international newspapers promptly.
• Put up and take down flags timeously and maintain their cleanliness and repair.
• Assist the Concierge in keeping public areas, trolleys and storerooms clean and tidy.
• Report suspicious persons or unattended luggage and follow security procedures.
• Valet park guest cars and ensure keys are securely stored.
• Assist with the Doorperson’s duties when required.
• Be familiar with room facilities, hotel facilities and services and provide general information to guests.
• Ensure sign-in and sign-out procedures are completed and approved by the Front Office Manager on duty.
• Read, understand and abide by the Employee Handbook and hotel rules and regulations.
• Work night shifts when required under the management of the Night Auditor.
• Maintain punctuality and attendance and communicate any absence or lateness appropriately.
• Perform additional duties outside the job description as required.

General and Other Duties

• The Job Description identifies the key areas of responsibility and is not an all-encompassing description of duties and tasks and may be reviewed from time to time.
• Perform similar duties in any area of the hotel as designated by Management.
• Attend required training and continually improve knowledge and skills.
• Understand and comply with fire, hygiene, health, safety and emergency evacuation procedures and participate in drills.
• Maintain a high standard of personal appearance, hygiene and attire in line with hotel requirements.
• Render the highest level of courtesy and service to hotel guests, including duties beyond the main scope of the position when required.
• Be flexible and able to perform any other duties as requested.

Interpersonal Relationships

• Deal with subordinates and colleagues in a polite and helpful manner.
• Resolve employee differences or disputes quietly and away from employees and guests.
• Communicate essential information accurately to the appropriate personnel and maintain goodwill, respect and professional relationships.
• Keep Management appropriately informed of activities, progress and results and seek guidance when necessary.
• Treat instructions from Management constructively and act upon them.

Education or Certification

• General good etiquette and very good communication skills.
• Read and write English fluently.
• Be in good health and able to work flexible hours.
• Strong human relations skills with employees and guests.
• Outgoing and people orientated.
• Must have a valid South African driver’s licence.
   

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• The Vista Outlet Manager is responsible for overseeing the full operation of the hotel’s main cocktail, spirits bar and lounge, ensuring exceptional guest experiences while maintaining strong cost control and company standards. The role includes managing staff schedules, events, training, performance and responsibilities, as well as ensuring efficient day-to-day operations.
• The position requires strong focus on guest satisfaction, service standards, sales growth and profitability. Key responsibilities include managing rosters, payroll, leave, training records, operational expenses, stock takes, requisitions, transfers, P&L reporting and beverage costs. The manager must maintain effective inventory and cost controls, minimize unnecessary expenses and ensure that beverage and food costs remain within targets.
• The manager is also responsible for recruiting, training, supervising and developing colleagues, conducting briefings and appraisals, maintaining health, safety, hygiene and fire-safety standards, and ensuring consistent service and cocktail quality. This includes overseeing drink preparation, developing and demonstrating recipes, creating new cocktails and promoting upselling and increased guest spend.
• The role further involves coordinating with purchasing, kitchen, suppliers and F&B management, handling guest enquiries and complaints, planning and executing events, managing reservations, promoting Vista as a key hotel focal point, and identifying opportunities to improve sales, profitability and overall business performance. Strong organisational, leadership, financial, problem-solving, planning and communication skills are essential.

Skills, Experience & Educational Requirements

• Good communication and interpersonal skills
• Excellent customer service skills
• Team-leading skills
• The ability to work independently
• The ability to use own initiative
• Good numeracy skills
• The ability to motivate others but also impose disciplinary measures if necessary
• Good problem-solving skills
• Good organizational skills
• Experience in other outlets as part of their cross exposure or induction.