Latest Jobs at Pedros Flame Grilled Chicken

DUTIES AND RESPONSIBILITIES:

Able to read the orders correctly.
Maintain speed of service.
Maintain food safety standards according to SOP.
Maintain BOH Hygiene and Cleanliness standards according to SOP
Accuracy of orders they prepare.
Maintain BOH stock according to SOP.
REQUIREMENTS:

• Customer Service
• Good Verbal Communication Skills
• National Senior Certificate (preferred)
• Senior Certificate (required)
• Well-developed Numeracy skills & Literacy skills
• A minimum of 6-12 months experience as a kitchen prepper

go to method of application »

DUTIES AND RESPONSIBILITIES:

• Maintain cleanliness and hygiene standards according to SOP
• Maintain food safety standards according to SOP
• Prepare menu items according to SOP whilst maintaining speed of service
• Provide great customer service

REQUIREMENTS:

• Restaurant and Fast-Food Service experience, minimum 1-year related experience required
• Customer Service
• Good Verbal Communication Skills
• National Senior Certificate 

go to method of application »

DUTIES AND RESPONSIBILITIES:

• Able to pack and plate orders correctly
• Maintain speed of service
• Great Customer Service
• Maintain FOH stock according to Co-ordinator SOP
• Maintain food safety standards according to SOP
• Maintain FOH Hygiene and Cleanliness standards according to Co-ordinator SOP
• Accuracy of orders packed for internal/ external delivery services

REQUIREMENTS:

• National Senior Certificate (preferred)
• Well-developed Literacy skills
• Well-developed Numeracy skills
• One year’s experience as a Co-Ordinator (QSR environment prefer)

go to method of application »

DUTIES AND RESPONSIBILITIES:

• Able to stand for long periods of time
• Able to lift, carry and move stock items and equipment
• Great Customer Service
• Able to work in a fast-paced environment
• Good eyesight

REQUIREMENTS:

• Grade 10 required
• National Senior Certificate (preferred)
• Well-developed Literacy skills
• Well-developed Numeracy skills
• One year’s experience as a waiter

go to method of application »

DUTIES AND RESPONSIBILITIES:

• Provide Great Customer Service by processing Customer orders according to SOP
• Maintain speed of service
• Process payment types accurately according to SOP
• Educate Customers about current promotions and drive sales
• Increase ticket averages by upselling or suggestive selling techniques
• Maintain the Cleanliness and Hygiene of the counter service areas according to SOP
• Maintain FOH Stock according to SOP

REQUIREMENTS:

• National Senior Certificate (preferred)
• Senior Certificate (required)
• Well-developed Literacy skills
• Well-developed Numeracy skills
• One year’s experience as a retail cashier (QSR environment preferred)

go to method of application »

DUTIES AND RESPONSIBILITIES:

• Responsible for administrative tasks such as filing, data entry, record-keeping, and maintaining HR documentation
• Prepare and process onboarding by compiling employee packs to ensure the relevant documents are completed
• Provide assistance in the recruitment process
• Liaise with HR in Head Office, and stores, to ensure that the correct documents have been submitted before the cut-off date
• Acts as a point of contact for store employees, addressing inquiries, and providing information about HR policies and procedures

REQUIREMENTS:

• Diploma in Human Resources
• MS Office Suite experience
• Minimum 1 year administrative experience required
• Organisational skills
• Attention to detail
• Good verbal and written communication skills

go to method of application »

DUTIES AND RESPONSIBILITIES:

• A Quality Assurance Officer will ensure that products arrive and depart in accordance with quality and safety standards, conduct quality control inspections and provide QC Reports
• Review and improve current procedures and conduct regular audits for SOP compliance
• Monitor staff performance, providing guidance, and conducting essential training sessions
• Investigate product quality issues, conduct root cause analyses, and raise Improvement Reports
• Advocate Food Safe Culture in the DC
• Assist DC Leadership in managing compliance with regards to food safety inspections and audits, internal and external
• Maintain, improve, and develop systems to support the company's food safety programs
• Organize and lead monthly food safety meetings
• Conduct weekly Quality inspections and feedback to DC Management
• Oversee Product quality throughout the production process
• Work with sanitation department to improve sanitation program and correct deficiencies
• Oversee and conduct annual and ongoing training for DC personnel
• Monitor industry and regulatory updates, trends, and news to keep the company informed and ahead of the curve
• Maintain a comprehensive filing system, complete daily QA checklists, and provide regular compliance reports
• Enforce quality and cleaning standards, promptly addressing any deviations
• Guide production teams, recommend improvements, and oversee the implementation of procedures
• Conduct daily FIFO spot checks and assess safety risks, communicating findings to relevant departments
• Identify training needs, foster a food safety culture, and train new employees
• Perform sporadic production checks and follow through on HSE minutes, findings, and improvements
• Track waste control, conduct cleaning inspections, and ensure strict adherence to product testing procedures
• Understanding of SOP Implementation
• Quality Control and Assurance
• Health and Safety Regulations
• Data Analysis and Reporting
• Variance Management
• DC External Audit Results
• Creation of training courses to address deficiencies in personnel or procedures

REQUIREMENTS: 

• Bachelor’s degree or equivalent in the relevant field
• Minimum 3 years proven experience as a QA Officer

go to method of application »

DUTIES AND RESPONSIBILITIES:

• The Operations Manager will be responsible for the seamless management and coordination of day-to-day operations for the Call Centre, Own Delivery, and 3rd Party Delivery services. This role requires a strategic thinker with strong analytical skills and an in-depth understanding of the QSR franchising business model
• The successful candidate will ensure efficient and effective operations while maintaining close relationships with strategic service providers and partners to optimise the operational performance across the brand

Call Centre Operations:

• Oversee the daily operations of the call centre
• Ensure customer inquiries and orders are handled efficiently
• Implement strategies to improve customer service and call centre efficiency
• Manage and train call centre staff

Own Delivery Operations:

• Manage the company's delivery fleet and operations
• Develop and implement delivery schedules to optimize efficiency
• Ensure timely and accurate delivery of orders
• Monitor and improve delivery performance metrics

3rd Party Delivery Operations:

• Coordinate with third-party delivery service providers
• Monitor and evaluate the performance of third-party services
• Ensure compliance with company standards and policies
• Resolve any issues related to third-party deliveries

Collaboration with Service Providers:

• Maintain strong working relationships with service providers such as Yumbi, Data Smith, Mr. D, Uber, and Lularides
• Negotiate contracts and agreements with service providers
• Coordinate integration of service provider platforms with the company’s systems

Financial Analysis and Reporting:

• Analyze labour costs and prepare financial reports
• Submit income statements and operating cost reports for the call centre
• Develop and manage budgets for call centre and delivery operations
• Identify cost-saving opportunities and implement cost control measures

Strategic Planning and Execution:

• Develop and implement operational strategies to enhance service delivery
• Monitor industry trends and adapt strategies accordingly
• Lead projects to improve operational efficiency and customer satisfaction

Compliance and Quality Assurance:

• Ensure compliance with all relevant laws, regulations, and company policies
• Implement quality assurance processes to maintain high standards of service

REQUIREMENTS: 

• Higher certificate or diploma in Business Administration, Operations Management, or a related field
• Minimum of 3 years’ experience in operations management, preferably in the QSR industry- Advantageous
• Minimum of 2 years’ experience in external relationship management or client relations
• Must be experienced in dealing with and resolving issues with irate customers
• Strong analytical skills and proficiency in financial analysis
• Strong understanding of the QSR franchising business model
• Excellent leadership, communication, and interpersonal skills
• Proven ability to manage multiple projects and meet deadlines
• Ability to work collaboratively with internal teams and external service providers
• Problem-solving mindset with a focus on continuous improvement
• Highly proficient in MS Excel, PowerPoint and Teams
• Experience with CRM and call centre management
• Own vehicle, with ability to travel to various store locations
• Willingness to work long hours aligned to business trading hours, and be available on weekends to attend to emergencies, and support the team during peak trading hours