SURGO was born out of the need to move away from old and outdated practices to improved simplified services to clients, nationwide. We have left footprints in some of the biggest companies through our ability to move people to success.
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Job Purpose:
Candidates must be able to speak Russian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
- Well versed in both Russian and English (Speak, read, write)
- National Senior Certificate / or equivalent qualification
- SA Citizen / Valid Work Permit
- Successful completion of conversation/translation competency testing in secondary language
- Knowledge of Medical Terminology essential
- Previous experience in a Health Care setting preferred
- Ability to work remotely from home
- Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
- Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
- Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
- The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
- Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
- Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
- Promote customer satisfaction related to client’s services; notify Supervisor of any issues that may be problematic for patients or client’s staff.
- Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
- Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
- Perform other related duties incidental to the work described herein.
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Job Purpose:
Candidates must be able to speak Cantonese and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
- Well versed in both Cantonese and English (Speak, read, write)
- National Senior Certificate / or equivalent qualification
- SA Citizen / Valid Work Permit
- Successful completion of conversation/translation competency testing in secondary language
- Knowledge of Medical Terminology essential
- Previous experience in a Health Care setting preferred
- Ability to work remotely from home
- Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
- Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
- Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
- The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
- Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
- Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
- Promote customer satisfaction related to client’s services; notify Supervisor of any issues that may be problematic for patients or client’s staff.
- Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
- Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
- Perform other related duties incidental to the work described herein.
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Job description:
The Social Media Coordinator is responsible for developing and curating engaging content across the Group’s social media platforms, ensuring that content is in direct alignment with the brand and acquisition objectives.
Responsibilities:
- To build and manage the Company's South African social media presence
- Contribute to the development of a social media strategy aligned to the brand’s vision, through competitor research, platform determination, benchmarking, messaging and audience identification
- Generate, editing, publishing, scheduling and sharing daily content
- Identify threats and opportunities in user-generated content surrounding the company and report notable threats to appropriate management
- Foster and management of community engagement and FANS’ experience
- Respond to and monitor queries, comments, complaints and compliments on all social media platforms
- Identify ‘off-page's comments, mentions and conversations that may need intervention
- Manage the Hootsuite team and improving the Pages’ overall response rates and time
- Conceptualisation of content ideas; optimising organic content for engagement across the social media accounts
- Report: Analyse the Company's social media organic performance, define targets and report on results
Soft skills:
- Team player
- Strong communicator
- Motivated and proactive
- Detail-oriented
Requirements:
- Strong copywriting, proofing and editing skills
- Strong social media background and skillset
- Skilled in content creation and scheduling
- Strong community management skills
- Experience with social media listening and/or analytical tools
- Ability to understand historical, current, and future trends in the digital content and social media space
- Detailed social media reporting skills
- Sports and sports betting knowledge advantageous
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Job description
- Produce documents as per client specification and according to our quality standards
- Adhere to all stipulated production processes, including proofreading
- Complete administrative tasks, pertaining to timekeeping (for payment and billing purposes)
- Ensure the highest level of quality production output by adhering to client SLA requirements and internal quality criteria, as part of the production process and defined KPIs
Requirements
- Native in German and English
- Proven experience in a customer service role
- Microsoft Office proficient, strong PowerPoint skills
- Meticulous, with an eye for detail
- Ability to work under pressure in a fast-paced environment
- Can operate extremely well within a high pressure environment
- Can work independently
- Accountable
- Persistent in the completion of a task
- Graphical experience and accreditation advantageous
- Shift flexibility and weekend availability
- Determined and dedicated
- Common sense
- Resourceful
- Ability to work shifts coupled with the ability to work in a team
Personal Attributes
- Excellent command of German and English
- Must enjoy the idea of working in a demanding environment
- Positive attitude
- A keen eye for details
- Good time management skills
- Good work ethics
- Good communicator
- Down to Earth team player
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Your Role as CSSR:
- Service a prestigious airline brand on various work streams
- Assist passengers, in in both English and German, with pre and post flight departure travel-related queries
- Work on renowned airline reservations systems and handle outbound voice calls, written correspondence and other multimedia channels daily
- Fully paid product and systems training provided
- Daily interactions with international passengers (i.e. queries, compliments)
Hybrid Requirements:
- Should be located in the Western Cape region
- Should be able to train remotely from employment date
- Should be able to work from office on days when requested to, at least bi-weekly
Working hours:
- Full time contract (40 Hours per week)
- Flexible rotational shifts 08h00 till 17h30 (Monday - Sunday)
Requirements:
- Native level proficiency in German language: Verbal and Written skills essential (Advanced level)
- Permanent residence permit or South African ID
- Flexibility to work rotational shifts as above
- Excellent customer service skills (essential)
- Experience in call centre or travel and tourism industry (preferred)
- Excellent computer literacy and technical skills
- Knowledge and experience on MS Office products and able to work on Windows-based operating systems
- Previous experience on travel reservations systems is beneficial
- Own transport
- Experience our multi-cultural work environment with colleagues from all over the world
- Required to meet specific key performance indicators and meet expected client service levels
- Demanding and time-sensitive call centre environment
- No criminal record
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Job Description
Based in central Cape Town, we provide support services with a focus on desktop publishing and we are looking for a Arabic Client Liaison Experts who interface between our corporate clients all over the world.
Job description
- Deal with clients in the middle east
- Arabic texting and flipping of documents
- Produce documents as per client specification and according to our quality standards
- Adhere to all stipulated production processes, including proofreading
- Complete administrative tasks, pertaining to timekeeping (for payment and billing purposes)
- Ensure the highest level of quality production output by adhering to client SLA requirements and internal quality criteria, as part of the production process and defined KP
Requirements
- Native in Arabic and English
- Proven experience in a customer service role
- Graphical experience and accreditation advantageous
- Shift flexibility and weekend availability
- Determined and dedicated
- Common sense
- Resourceful
- Ability to work shifts coupled with the ability to work in a team.
Personal Attributes
- Excellent command of Arabic and English
- Positive attitude
- Good work ethics
- Good communicator
- Down to Earth team player
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Job Description
The Data Base Administrator’s role is to design, install, administer, and optimize company data base servers Instances and related components to achieve high performance of the various business applications supported by tuning the data base (SQL Packages, SQL Functions, SQL Triggers as necessary. This includes ensuring the availability of Microsoft Data Bases, configuring all new implementations, and developing processes and procedures for ongoing management of the Data Base (instances) / Server environment.
Responsibilities:
- Deploy and maintain pro-actively the introduced solution for managing data and application servers across the infrastructure estate
- Proactive and reactive administration and maintenance of the group SQL server Infrastructure
- Consolidation and migration of server and database instances across an array of environments within the estate to reduce licensing and administrative overhead and reduce business risk by maintaining supportability
- Pickup tickets and user requests and report abnormal situations/concerns about systems
- Support development teams in code review, manage change and deploy code across the sever estate
- Consultation in specifying, gathering requirements and designing of data solutions
- Deploy and configure new server and database instances or consolidate unto an existing standalone or highly available environment
- Architect, deployment and support of standalone and highly available data and application solutions across an array of critical business environments
- Risk and performance assessment of data and application solutions, including performance analysis, design architecture, server configurations and DR strategies
- Ensure SQL Server supportability across data solutions and performing remediation assessments
- Implement and documenting a framework for DR testing. Performing regular DR scenarios to ensure SLA’s remain viable
Requirements and Experience:
- At least five years’ equivalent work experience in a data base administration position responsible for managing Database environments
- Professional development skills in MS SQL (Packages, Functions, Triggers)
- Experience with MS Data Base performance tuning and monitoring tools
- Proven knowledge of systems development life cycle methodologies
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Job Purpose:
Be responsible for the overall store profitability. Ensure compliance with the brand values of the company in all aspects in store. Management of key store operating pillars, with includes but not limited to:
- Brand visual strategies, corporate identity, and promotional execution
- Above expectation delivery of customer service
- Operational compliance and execution of all company policies and processes within the store environment
- Training, mentoring, and exercising of leadership over the entire store workforce
Responsibilities:
Financial Management
- Assist with the Budget preparation and maintenance within the store
- Allocate store funds and defining financial objectives
- Maintain statistical and financial records
- Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc. including all cash held on site
- Optimise the store's profitability
- Participate in daily operational and sales activities to achieve customer service and business growth objectives
- Oversee pricing and stock control
- Ensure all expense related items are controlled and managed within budget
- Ensure all expense related stock is adjusted to the correct GL accounts monthly
- Ensure the ordering and monitoring of expense related items within the store
Stock and Inventory Management
- Total management of store inventory, including but limited to planning, implementation, investigation and reporting on all store inventory counts
- Manage and ensure the daily ordering of stock and maintain correct stock levels
- Oversee the preparation, coordination and management of stock takes on a Bi-annual basis
- Oversee the management the store shrinkage, stock flow to the floor and consumables expense within store targets
- Analyse and interpret trends to facilitate planning
- Oversee the Investigation of negative GP values in the store and take appropriate actions to identify and rectify controllable errors
- Investigate and verify manual purchases processed against the business unit
- Minimise, investigate, correct, and report on business unit negative stock on hand
- Minimise, investigate, and report on business unit dormant stock
- Analyse dormant stock reports for heads of department to investigate and rectify
- Ensure the physical stock in all storage locations balances with the inventory ledger in SAP
- Daily management of out-of-stock, to ensure maximum stock on the shelves
- Manage goods in transit as directed by standard operating procedure
Sales Targets
- Ensure store achieves set sales targets, including but not limited to health, beauty and FMCG
- Work closely with all head of departments to ensure targets are met
- Ensure promotions are effectively executed
- Coordinate with other stores to share knowledge, plan promotional activities, or achieve goals
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Determine all profit and sales objectives and design effective strategies to always maintain inventory levels and manage all work according to store policies and procedures
- Propose innovative ideas to senior management to increase market share
- Develop business strategies to raise our customers’ pool, expand store traffic, and optimise profitability
Merchandising
- Take personal responsibility to ensure that all merchandisers adhere to Merchandising standards
- Ensure that Promotional stock and Displays are planned, implemented, and maintained at least 24 hours before promotions break
- Adhere to all labelling, pricing and layout standards and ensure that merchandisers adhere to these standards
- Approve promotional materials and displays
- Maintain outstanding store condition and visual merchandising standards
- Plan and implement shop merchandising, layout, and the customer traffic flow as to maximise sales, customer satisfaction, appearance, and brand image
- Cash Office and Point of Sale Operations
- Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures
- Manage tender discrepancies that include value of negatives, value of auto receipts, balancing of returns and value of dormant
- Ensure balancing of floats and manage all store float discrepancies
- Review the reconciliation of daily takings to turnover to ensure it balances
- Ensure transaction integrity throughout the branch by effective monitoring, implementation, and evaluation of adherence of company internal control procedures
- Ensure the accuracy and completeness of branch transactions
- Manage cashier service levels and cashier productivity rates
- Control overtime and casual spend
- Sign off and investigation of run ends daily
- Follow of cash collections procedures as detailed in the standard operating procedures
- Manage price overrides to ensure it is kept to a minimum
General
- The Housekeeping must be in accordance with company standards. Make sure that your workstation is always clean and tidy
- Adhere to Policies and Standard Operating Procedures
- Adhere to Health and Safety rules and regulations
- Adhere to company uniform and personal appearance policy
Qualification, Experience and Requirements:
- Grade 12
- Minimum of 5 years’ Retail Store Management experience.
- Diploma or Advanced Certificate in Management or BCom Degree, Retail Management Diploma or relevant Commercial qualification (Advantage)
- Minimum 2 years’ experience in Unisolv / SAP / Qlikview
- Previous experience with Kronos (Advantage)
- SA ID
- Clear Credit and Criminal records
- Valid Driver's license and own reliable transport
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Responsibilities:
- Act as Group IT ERP Security & Compliance Analyst for our Global IT team and our functional business units in terms of operational excellence on SAP authorizations & corresponding process enhancements
- Execute SAP ERP user authorizations maintenance: create, change or delete users for ERP systems and Cloud platforms; add, change or delete SAP authorizations according to the role concept
- Execute Compliance requirements: create evidence reports according to request by internal or external auditors. Process change requests driven by compliance/audit teams
- Execute Ticket resolution according to Standard Operating Procedures, SLAs and required SOx audit output
- Maintain Maestro system settings and execute trouble shooting of Maestro solution
- Coordinate refresh of SAP systems and maintain SAP system printer setup and system connections
- Lead and/or assist continuous improvement projects and team as needed
- Support SOx ITGC audits and satisfy requests of security and compliance teams
- Guide external consultants on support cases & projects while ensuring “best cost value” for the group
Requirements:
- Degree in Business or Computer Science (or equivalent).
- Solid business process understanding within manufacturing industry
- Profound knowledge and experience on IT service operations and continuous improvement as well as
- IT configuration management regarding roles & authorizations including Segregation of Duties (SoD)
- Ability to process roles & authorizations within multi platform global enterprise operation
- Solid understanding of SAP ERP systems, especially SAP Basis and authorizations modules, and their integration with other SAP on-premise and SAP Cloud solutions as well as non-SAP solutions, knowledge required
- Operational Knowledge on Service Now, Maestro, SoX (ITGC) preferred
- ITIL and Project Management certification (PRINCE, IAPM, SCRUM etc.) is beneficial
Experience:
- 3 years of experience in SAP application operation and projects, preferably role based authorizations and SOx controls
- Ability to analyze business process requirements and specify solutions
- Excellent understanding of IT Service Operations (ITIL) and continuous improvement
- Own initiative and team-player, Customer focus, Attention to details
- English business fluent (C1/C2 level); German or other European languages are beneficial
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Job purpose:
The data engineer is ultimately accountable for preparing and manipulating data for further analysis, including ETL and will support testing across the development lifecycle
The Data Engineer is responsible for extracting and transforming data from source systems, understanding how to integrate or join different sources to create a dataset that can be used for reporting, analysis and analytics. Overall the Data Engineer will strive for efficiency by aligning data systems with business goals. Role will also be involved in testing activities with the assistance from a Business Analyst and Data Architect/Modeller.
Responsibilities:
- Prepares, transforms, models data and resolves conflicting sources of data and anomalies
- Supports the delivery of BI and analytical products to business users via participating in Agile development pod activities including Agile ceremonies
- Implement methods to improve data reliability and quality
- Combines raw information from different sources to create consistent and machine-readable formats
- Develop and test architectures that enable data extraction and transformation for predictive or prescriptive modelling
- Responsible for technical testing services across the entire delivery lifecycle including: system integration testing, performance engineering and unit testing. Cooperate with the Business Analyst, Data Architect and Data Visualisation Developer throughout these testing activities.
- Work with the Group IT team to adhere to architecture guidelines and provide valuable input to develop them
Qualification & Experience:
- Matric
- Bachelor’s degree in computer science, IT, or similar field; a Master’s is a plus
- Clear Credit record
- Clear Criminal and fraud record
- English mandatory, German favourable
- Extensive experience of designing, developing and testing ETL processes
- Experience of batch and real-time processing
- Experience in extracting value and features from large scale data and toolsets
- Modern code development practices
- Extensive experience working with SAP ERP and BW/4HANA (Frontend and Backend)
- Experience of relational and NoSQL data modelling approaches
- Experience of at least one packaged ETL tool
- Technical expertise with data models, data mining, and segmentation techniques
- Extensive hands-on experience with BW Data modelling and SQL database design
- Data engineering certification (e.g. MS Azure Data Engineer or SAP Data Architects) is a plus
- Working proficiency in English and any other European languages are a plus
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Job purpose:
Internal consultant for business systems with the focus on all basis functions, application management service (AMS), authorizations (all general system issues, user and access management, etc.) and user training. Support in project management. Project lead and coordination of external support.
Responsibilities:
- Being the contact for the Process Owners in terms of application support, change management, enhancements and new process requirements
- Member of the Business Intelligence application team proposing improvements on system usage and new functions
- Train business users in reporting and planning applications
- Responsible to ensure proper AMS for the BI team
- Support SOX process and security team with required documentation
- Support charm process as change manager and approve, review maestro requests
- Work close with the other application teams in order to integrate business and process functions providing interoperability between systems (ERP, MES, etc.)
- Work with and guide the external consultants in support cases as well as in projects and ensure “best cost best value” for the group
- Watch the market trends and analyze potential improvements provided with new/enhanced applications for the business process
Qualification & Experience:
- Matric (Grade 12)
- Clear Credit record
- Clear Criminal and fraud record
- English mandatory, German favourable
- Degree in business and/or economical areas
- Deep knowledge of SAP systems, Financial reporting systems, Power BI
- Several years experiences in business processes and supporting applications
- Able to analyze business process requirements and specify/propose solutions, experience in international projects
- Action oriented, Perseverance, Composure, Integrity and trust, Priority setting, Customer focus, Functional/technical skills, Peer relationships, Problem Solving
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Job Description
The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries.
Experience:
- A minimum of 12 months unbroken inbound call centre experience
- Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment
Requirements:
- Passed Grade 12
- Fluent in Xitsonga Speaking (Read, Write, Speak)
- Fluent in English (Read, Write, Speak)
- Proficient in MS Office Suite applications
- Clear Criminal Record
- Fixed-Term Contract
- Available immediately
Key responsibilities may include, but are not limited to:
- Answer calls and respond to customer requests
- Provide customers with product and service information
- Identify, research, and resolve customer issues using the in-house operating system
- Complete call logs and reports
- Assisting irate members and escalating when required to senior agents or the team leader
- Ensure that productivity levels are maintained and quality standards are met at all times
- Performing daily administrative functions and accurately capturing required information to various CRM systems
- Adhere to and support Company policies and practices
- Ensure that cases are reviewed and actioned
- Monitor Average Handling Time in line with standards
- Adhere to work schedule, occupancy and monitoring work flow
- Ensure that SLA is adhered to and cases are completed within the agreed SLA times
- Maintain customer quality according to set standards and business process
- Ensure full compliance to business process, legislation and standard operating processes\
Critical skills and competencies:
- Excellent communicator with all levels in an organisation (verbal and written)
- Solution Driven
- Excellent Problem-solving and Accuracy skills
- Self-starter, motivated, takes initiative and can work independently
- Confident in operating in a dynamic environment
- Flexibility and agility
- Resilient mind-set
- Ability to adapt to different situations as they arise (adaptive thinking)
- Ability to operate in a team environment
- Ability to prioritise deliverables and work load accordingly (good organisational skills)
go to method of application »
Job Description
The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries.
Experience:
- A minimum of 12 months unbroken inbound call centre experience
- Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment
Requirements:
- Passed Grade 12
- Fluent in Tswana (Read, Write, Speak)
- Fluent in English (Read, Write, Speak)
- Proficient in MS Office Suite applications
- Clear Criminal Record
- Fixed-Term Contract
- Available immediately
Key responsibilities may include, but are not limited to:
- Answer calls and respond to customer requests
- Provide customers with product and service information
- Identify, research, and resolve customer issues using the in-house operating system
- Complete call logs and reports
- Assisting irate members and escalating when required to senior agents or the team leader
- Ensure that productivity levels are maintained and quality standards are met at all times
- Performing daily administrative functions and accurately capturing required information to various CRM systems
- Adhere to and support Company policies and practices
- Ensure that cases are reviewed and actioned
- Monitor Average Handling Time in line with standards
- Adhere to work schedule, occupancy and monitoring work flow
- Ensure that SLA is adhered to and cases are completed within the agreed SLA times
- Maintain customer quality according to set standards and business process
- Ensure full compliance to business process, legislation and standard operating processes
Critical skills and competencies:
- Excellent communicator with all levels in an organisation (verbal and written)
- Solution Driven
- Excellent Problem-solving and Accuracy skills
- Self-starter, motivated, takes initiative and can work independently
- Confident in operating in a dynamic environment
- Flexibility and agility
- Resilient mind-set
- Ability to adapt to different situations as they arise (adaptive thinking)
- Ability to operate in a team environment
- Ability to prioritise deliverables and work load accordingly (good organisational skills)
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Job Description
Committed to fulfilling the client’s insurance needs through high standards of professionalism, integrity and innovation. They strive to be the leading insurance brokerage for all South Africans by providing advice and intermediary services that are easy to comprehend and ensure insurance cover for our clients that is affordable.
Requirements:
- 1 year Telesales experience (Selling any Insurance)
- Must have at least 1 year cold calling experience
- Must be able to speak and understand Zulu and English
Benefits:
- Incentives
- Full training provided
Method of Application
Use the link(s) below to apply on company website.
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