Latest Jobs at The South African Revenue Service (SARS)

Job Purpose

• The purpose of the Specialist: Data Analytics (Data Engineer) role is to analyse data and prepare it in such a way to achieve business objectives. This involves monitoring data integrity, identifying deficiencies, and recommending improvements. The role requires integrating business information, producing reports, and developing tactical solutions to enhance processes and systems. The specialist will also conduct research, benchmark best practices, and translate policies to ensure continuous improvement and effective decision-making.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) preferably in Statistics, Mathematics, Engineering, Computer Science, Data Science or related qualification AND 8 - 10 years' experience within a Data Analytics environment of which 3 - 4 years at a junior specialist level.

Alternative

• Senior Certificate (NQF 4) with 15 years of related experience within a Data Analytics environement.

Minimum Functional Requirements

• Advanced experience in Data Engineering / Business Data Intelligence
• Expert technical expertise regarding the end-to-end machine learning lifecycle, with the ability to create Data pipelines or Datasets as inputs to ML models. 
• Advanced applied knowledge of, and experience with, Data tools and platforms (SQL with SSIS and SSAS experience or equivalent, etc.)
• Expert applied knowledge of Data Engineering, Data Lineage
• Advanced applied knowledge and experience with Mathematics and/or Statistics
   

Job Outputs:

Process

• Analyse and make recommendations about improvements to specialist systems, procedures and associated areas practice.
• Conduct assessments and use information to advise, make recommendations and facilitate improvement.
• Constantly monitor the integrity and quality of data and processes to identify deficiencies and facilitate improvement.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Note potential problems and obstacles, accumulate supporting data and initiate actions to prevent or overcome predicted problems as may be identified.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
• Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact and use them to develop best-fit alternatives and best practice implementation solutions.
• Research and support workable recommendations/solutions that meet business needs through information analysis.
• Review the effectiveness of related approaches and methodologies by conducting research and best practice benchmarking initiatives.
• Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
• Undertake information gathering, research, and analyse data within broad guidelines to produce accurate plans and / or recommendations for business issues.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Provide specialist know-how, support, advice, and leadership in the area of expertise.

Finance

• Implement and monitor financial control, management of costs, and corporate governance in the area of specialisation.

Client

• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability - Manages and evaluates the activities of self, others, and the business area
• Adaptability - Applies rules flexibly
• Analytical Thinking - Sees multiple relationships
• Attention to Detail - Monitors work product
• Commitment to Continuous Learning - Keeps current with customers business
• Fairness and Transparency - Management and review
• Honesty and Integrity - Work to build commitment and engagement to improve the behaviour
• Organisational Awareness - Directs and guides organisational culture and practices towards realising business results
• Problem Solving and Analysis - Tactical analysis
• Respect - Constructive engagement
• Trust - Displays strong levels of commitment and trust

Technical competencies

• Data Management (Data Collection, Cleansing and wrangling, Data Pipelines, Data Principles, Performance Optimisation and Big Data Technologies.)
• Experience and application of MLOps would be beneficial
• Business Knowledge (Ability to understand a business problem and how to solve with data)
• Creative and Innovative thinking
• Efficiency improvement

Functional Policies and Procedures

• Policy Development
• Reporting
• Computer Literacy
• Data Collection and Analysis
• Data  Integrity
• Statistical and Mathematical Analysis
• System Thinking
   

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Job Purpose

• Responsible for handling a variety of customer service calls in a prompt and courteous manner channelled through the HR support call centre. To resolve and respond to questions and problems regarding human resource matters and complete related reports, records and files.

Education and Experience

Minimum Qualification & Experience Required 

• Relevant Higher Certificate (NQF5) AND 2 years’ experience in a similar environment

Alternative

• Senior Certificate (NQF 4) AND 3 years’ experience in a similar environment

Job Outputs:

Process

• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development and improvement of area specific standards procedures and processes to ensure continued quality and service improvement.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management to identify and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve on quality and service delivery in a area of work.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.
• Maintains and improves quality results by adhering to standards and guidelines.
• To ensure the confidentiality and security of information to maintain the integrity of SARS.
• Support all kinds of HR technical issues.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Process routine service requests for purchase, redemption’s, transfers, new account set-up and other maintenance items requested by the customer.
• Perform special assignments from time to time such as research work, obtaining special authorisations, outbound calls and data entry.
• Manage and resolve escalated employee complaints.
• Update existing employee information where necessary and produce activity reports.
• Follow up employee calls/emails where necessary.
• Ensure proper recording, documentation and closure, keep and maintain a question-and-answer sheet (script sheet) for future referencing.
• Provide a world class customer service to customers by answering questions, resolving issues and assisting with HR matters.

Governance

• Comply to set governance and compliance procedure and processes related to an area of work and continuously identify and escalate risks.

 People

• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.

Finance

• Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Honesty and Integrity 
• Fairness and Transparency
• Accountability
• Conceptual Ability
• Trust
• Respect
• Attention to Detail

Technical competencies

• Active Listening
• Communication skills
• Efficiency improvement
• Knowledge of HR Policies and Procedures
• Quality Control
• Query Resolution
• Stress Management

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Job Purpose

• To provide a HR client service in respect of Human Resources and Payroll transactions on the HR Management System (SAP). To administer and provide guidance, support and development of HR Conditions of Service and administration related policies in line with legislation and policies, involving the accurate and timeous administration of remuneration and benefits according to the organisational policies and relevant legislation throughout the SARS employee’s life cycle.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6) AND 3 years' related experience

Alternative

• Senior Certificate (NQF 4) AND 4 years' experience

Minimum Functional Requirements

• 3-5 years HR and Payroll Administrative experience

Job Outputs:

Process

• Apply and utilise IT (SAP) related systems in a manner that contributes to efficient and effective service delivery and optimised quality.
• To clear system and ESS related rejections and errors, relating to locking and unlocking of the system, institute preventative measures.
• Calculate all in and out of service debt and implementation of measures to recover such debt to prevent bad debt to SARS (LWP, bursary, 24 hr terminations, ESS, deleted transactions, etc. Analyses debt and leave pay-outs.
• Constantly quality assures transactions and documents. Analyse reports and identify discrepancies. Conduct audits and make corrections and implement preventative measures. Audit compliance is taking place.
• Capturing and maintaining of transactions on SAP system () – Thus maintaining the SARS Payroll.
• Validate the risk of overpayment; confirm and check DOA, if the person who signed, is authorized to sign, as well as the alignment of the correct payment percentile and EE compliance.
• Compile submissions, correspondence, explanatory memorandums, conduct presentations on matters/ information relating to SARS conditions of service.
• Keep financial risk factors and information security in mind at all times in the performance of all day-to-day actions. Validate the risk of overpayment; confirm and check DOA.
• Conduct training and information sessions across the organisation to up skill and create awareness of use of HR systems and changes in benefits/Conditions of Service and HR Policies, field enquiries and support or assume role of local HRA/HRBP.
• To create customer awareness of data integrity e.g. Employee Self Service functionalities and outbound initiatives in respect of Medical Aid Dependants, Group Life Beneficiaries/GL Benefits Statement and Pension Fund Beneficiaries.
• Apply procedures to deliver set objectives to the best advantage of the functional work area.
• Drive mass outbound initiatives from time to time to ensure compliance with legislation, policies and procedures, keeping track of data and following up (e.g. IRP5 Data Compliance, Leave Compliance, Qualifications Compliance.
• Constantly align own work method to changes in work requirements, procedures, policies, processes, and delivery systems to meet contracted targets or set timelines.
• Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service and standards.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Keep up to date records of completed work.
• Apply and utilise IT related systems in a manner that contributes to efficient and effective service delivery and optimised quality.
• Quality assure documents or work content to ensure accuracy, correct calculation, validity and completeness of data and information and minimise mistakes.
• Interacting with internal and external stake holders (GEPF, Group Life, Medical Brokers, Attorneys, Department of Labor.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Constantly interpret and align work with policies, procedures, legislation and processes to ensure and drive compliance.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Drive own performance and development to achieve and improve on work outputs in line with required response time, quality and service delivery standards.

Finance

• Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Advise and address more complex queries that come from HR Call centre/HRBP’s/Regional HR and clients, relating to payroll, Remuneration and Conditions of service.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.

Behavioural competencies

• Honesty and Integrity 
• Fairness and Transparency
• Accountability
• Conceptual Ability
• Trust
• Respect
• Attention to Detail
• Building Sustainability

Technical competencies

• Risk Awareness
• Handling High Volume Transactions
• Functional Policies and Procedures
• Presentation Skills
• Practice and process facilitation skills
• Computer Literacy
• Quality Orientation