Latest Jobs at Toys R Us And Babies R Us South Africa

Duties & Responsibilities

• Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
• Interact with sales merchandisers, representatives and regional managers to evaluate sales strategy and results.
• Enforcing and implementing AWESOME customer service to give customer a WOW experience.
• Attend to unique and individual shopping needs of each customer and always put  the Customer first. 
• Develop, motivate and inspire respective teams in an ENTHUSIASTIC manner.
• Maintains store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Authorise all work schedules (including but not limited to work, break and leave).
• Ensure continuous training and development of all staff, and consistently carrying out training.
• Scheduling and assigning employees and following up on work results
• Handle customer complaints in a calm and professional manner
• Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management.
• Managing and controlling all daily store operations including stores expenses within allocated budgets and stock management to maximise sales turnover.
• Minimise all controllable expenses and costs.
• Protect company assets and minimise all shrinkage, damages and theft.  
• Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so.
• Retain records of all stock and financial transactions.
• Conduct floor walks daily and initiate warehouse and/or overstock replenishments and face-ups.
• Implement, monitor and enforce all SOP’s.
• Maintaining company merchandise and housekeeping standards.
• Coordinate and manage all key service providers in line with company expectations (including but not limited to guarding, security, cleaning and logistics)
• Enforce effective and efficient implementation of all sales promotions (Including but not limited to road shows, centre management liaising etc ).
• Identify marketing opportunities and communicate to all relevant parties
• Ensure promotions are executed timeously and execution is planned in advance.

Desired Experience & Qualification

Minimum Requirements:

• Matric Certificate
• Must have own or reliable transport to work to be able to work shifts
• Management Position for a minimum of 3 years within a Retail Environment

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Job Description

At Toys R Us; Babies R Us, HR is focused on understanding what our people need and knowing how to provide it. If you’re a people-person, this is the best place to be. We are a dynamic company looking for creative and diligent people to join Us. We offer a great work environment and a promise that you won’t get bored if you are up to the challenge and want to be part of something magical.

We are looking for a qualified and resourceful HR Generalist to support our HR department in ensuring a smooth and efficient business operation.

Your role as an HR Generalist will be far from one-dimensional. You will undertake a wide range of HR tasks, like recruitment, onboarding new employees, statutory reporting, training and development, ordering and distribution of uniforms, managing time and attendance, administering leave, performance management, crafting HR policies and act as the main point of contact for employees’ queries on HR-related topics.

Responsibilities

• Talent acquisition, mapping, development and recruitment
• Conducting background checks and employee eligibility verifications
• Prepare and handle all administrative tasks for onboarding packs
• Schedule and facilitate a smooth new hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience
• Handle all administrative tasks for offboarding/exit interviews
• Provide an effective and dedicated HR advisory/liaison service to employees in relation to absence, health issues, conduct and capability, grievance matters, organisational change and all other employee-relations matters
• CCMA attendance
• Ensure compliance with labour regulations
• Organise, conduct and handle all administrative duties with regard to training and development initiatives
• Undertake tasks around performance management
• Uniform ordering and distribution
• Time and attendance and leave management

Qualifications and Experience

• Bachelor’s degree or Diploma in HR
• ODETP advantageous
• Retail experience supporting stores 
• 2 to 3 years experience
• Own vehicle essential (store visits required)

Skills and Knowledge

• EE and Annexure II reporting
• Excellent communication skills, interpersonal skills, ethics, and cultural awareness
• Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
• Good knowledge of MS Office and comfortable learning new systems as needed
• Natural people-person with good communication skills
• Strong detail-oriented and resourceful mindset
• Understanding of general human resources policies and procedures
• Sound knowledge of employment/labour laws
• Aptitude in problem-solving

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Job-Related Competencies

• Monthly supplier sales and store reports.
• Turnover time with loading forms submitted and accurately listing these on the system.
• Timeously following up with orders that have been placed and not allowing these to fall off the system and not be delivered.
• Was and now pricing submitted and processed on the system.
• Review master data on product listings for errors and changes needed.
• Efficiently process and action DI's for local and cross border stock.
• Loading promotions, providing CSV's and reviewing sales for departmental adverts.
• Accurately listing new products into the system.
• Providing product listing, barcode reports and processing FOB orders for the Merch and Shipping teams.
• Accurately actioning price increases or decreases sent from the Category Manager teams.
• Action authorised changes related to product status, hierarchy, brands, barcode maintenance.
• Supplier reporting on sales, stock and store performance.

Qualifications and Experience:

• BCom Supply Chain Management
• Minimum 1 year experience as a Trainee Planner/Junior Planner
• Experience in working in a retail/e-commerce company advantageous

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Job purpose:
Maximizing sales by effectively delivering AWESOME customer service and providing customers with a WOW experience

Key Skills needed:

• Sales driven
• Fantastic customer service skills
• Tenacious
• Highly motivated and target driven
• Excellent selling and communication skills
• Merchandising

Key Performance Areas

• Providing AWESOME customer service to give customer a WOW experience
• Attend to unique and individual shopping needs of each customer and always put the Customer first
• Ensuring that customers receive prompt and relevant service on the sales floor and by telephone
• Adhere to all basic customer service standards
• Determining customers' requirements and advising on product range, price and warranties
• Demonstrating, explaining and advising on products to customers
• Selling goods and most importantly add on sales and services
• Ensuring that goods are correctly priced and displayed
• Ensure promotions are executed timeously and execution is planned in advance
• Adherence to all merchandising/layouts and housekeeping standards and schedules
• Preparation, implementation and maintenance of all advertised sales promotions timeously
• Reporting on fast and slow sellers to the Store Manager
• Participating in stock takes and stock counts
• Minimize stock loss
• Minimize expenses in area of responsibility
• Maximize sales in all areas
• Protect Company’s assets in area of responsibility

Entry Requirement

• Matric Certificate
• 6 (six) months retail experience
• Must have own or reliable transport to be able to work shifts

General

• To undertake any other relevant duties requested by Senior Management
• To undertake all mandatory and service training as required
• Maintaining the strict confidentiality of all information
• To undertake an appraisal and personal development review regularly
• To take responsibility and accountability for being up to date with current SOP’s
• Co-operating fully in the introduction of any new technology and new methods.