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  • Posted: Jan 26, 2022
    Deadline: Not specified
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  • Valenture Institute is a private online high school offering an academically rigorous, socially-rich learning experience that equips students with the skills and courage to drive social change for a sustainable future.


    Read more about this company

     

    Copywriter

    Description

    Valenture Institute partners with the world’s leading education institutions to transform physical limitations into digital opportunities. We create new opportunities for students to choose an aspirational online learning experience by offering fully-supported online high school programmes.
    As a social enterprise, Valenture Institute is also committed to levelling the playing field and increasing access for all students through free curriculum offerings, extensive scholarship programs and blended learning micro schools in underprivileged communities.

     

    We’re looking for a creative thinker with excellent writing and research skills to help us elevate that work as our full-time, in-house copywriter. As a member of the creative studio, our copywriter will write and edit copy across our product verticals. (Formats will include print, web, mobile, video, and social media), They will work closely with the Content Strategist and senior design team to brainstorm ideas, create concepts, and develop messaging. A thorough understanding of each brand vertical's tone of voice, and audience is essential. The most successful copywriter will be a quick learner with a versatile writing style.

     

    Day-to-day responsibilities include:

    • Write copy for a variety of media including social, print, video, and online

    • Work with the Content strategist to produce copy to be used in marketing, communication and educational material.

    • Edit and proof work to ensure high editorial standards are met across all content outputs

    • Collaborate with creative, education, marketing, and student success to assess project needs and help with messaging

    • Drive brand consistency across all company communications

    • Develop and implement product vertical brand guidelines

    • Stay current on trends and competitors within the ed-tech sphere

    • See projects through the whole creative lifespan, from inception to deployment

    Team responsibilities:

    • Thrive in a fast-paced, collaborative start-up environment with a high-volume workload often requiring short turnaround times

    • Continually raise the bar on creativity, writing fresh copy that connects with the product specific target audience and drives action

    • Comfortably vary voice, style, and other characteristics to suit the product vertical or specific audience

    • Stay updated on appropriate style guidelines and brand voice for consistency in messaging

    Requirements

    • Proven experience as a Copywriter with at least 3 years experience.

    • Exceptional writing and research skill

    • Ability to work independently and with a team to meet deadlines

    • Excellent organizational skill and multitasking ability

    • Proficiency in Microsoft Word, Excel, and Adobe Acrobat Pro

    • Use SEO principles to maximize copy’s reach

    • Creativity

    • Collaborative spirit

    Personal Skills & Attributes

    • Team Player. Effective collaborator.

    • Is able to take initiative as well as self-edit.

    • A good manager of their time.

    Benefits

    Remote work

    Voluntary savings Programme

    Valenture Institute is an equal opportunity employer. Appointments will be in accordance to our Employment Equity Plan.

    go to method of application »

    Senior UCT Online High School Portfolio Manager

    Description

    The Senior UCT Online High School Portfolio Manager oversees all student experience support team members working on UCT Online High School. The Portfolio Manager owns the delivery and support model for FET and Senior Phase for UCT Online High School. They translate the support vision as directed by the Head of Student Experience into clear priorities and goals for their team. They are responsible for leading the UCT Online High School Portfolio Managers team,setting strategic direction, operational planning, providing day to day operational support, monitoring SLA and monitoring the quality of the support and teaching that the team provides on UCT Online High School.The Senior UCT Online High School Portfolio Manager role is focussed on people management and development and the holistic student experience for UCT Online High School as we seek to serve thousands of students across the globe. They work closely with Valenture stakeholders as an advocate for our students, parents and partners.

     

    Leadership and Culture

    • Work with the Head of Student Experience, to build a culture of student experience, teaching excellence, collaboration and innovation for all working on UCT Online High School

    • Provide direction and leadership to direct reports in line with the Student Experience team’s priorities.

    • Focus on the overall health and wellness of the team through coaching and development plans.

    • Actively shape the culture of the team to provide high-quality education and pastoral care at scale.

    • Monitor and report on key academics and support SLA’s for UCT Online High School.

    • Ensure the alignment and consistent application of policy and procedure across the Student Experience Portfolio Managers

    • Oversee the academic and support quality for UCT Online High School.

    • Work with the Principal and Teaching and Learning Advisor to write and maintain all academic and support policies, including Teaching and Learning, Assessment and Reporting, Curriculum and the relevant sections of Student Handbooks.

    • Work with the Student and Parent Engagement Manager, Principal and Deputy Principal to plan and facilitate parent evenings throughout the school year, to ensure that parents remain informed and supported as active participants in their child’s learning journey.

    • Collaborate with the Student and Parent Engagement Manager to compile weekly school newsletter, and create an ongoing presence in the Online School Community

    • Stay up to date on the competitor landscape to ensure that the product offering remains competitive.

    Governance

    • Inform policy relating to academic progression, exclusion and any disciplinary matters relating to students.

    • Work with the UCT Online High School Principal and Deputy Principal to draft a quarterly academic report to the partner institution governance committee for review and feedback.

    • Sit on the internal Academic Board for disciplinary hearings

    Partner Engagement

    • Serve as a point of contact for Student Experience with UCT if and when needed

    Operations

    • Ensure good collaboration and communication with the Product Division on all matters relating to timetabling, scheduling, capacity planning and process mapping.

    • Support on process development and improvement, remove operational blockers and ensure that Student Experience Leads, Support Coaches and Teachers are enabled to provide efficient and effective support to students.

    • Overseeing redundancy in the team and ensuring effective workforce management and capacity planning day to day and at established planning intervals.

    • Continuously interrogate processes and policies for UCT Online High School with the purview of reducing operational costs and providing the best learner experience

    Student Experience

    • Oversee the academic and support quality for UCT Online High School for FET and Senior Phase.

    • Work with the Head of Student Experience and the Head of Student Well-being on continuously refining and improving our Pastoral Care offerings

    • Ensure seamless collaboration between all departments working on UCT Online High School, namely Student Experience and the Learning Design, Learning Technology, Project Management and Admissions teams.

    • Liaise with other teams on inter-departmental processes.

    • Work with the Student Experience Product Owner to maintain and enhance our student facing systems (CRM tools)

    Student Progress Monitoring and Assessment:

    • Work with the Principal, Teaching and Learning Advisor and Head of Student Well-being to continuously assess and refine the Remediation Policy (RTI)

    • Maintain the integrity of assessment data through ongoing quality assurance, moderation and data validation exercise

    Budget management

    • Work with the Head of Student Experience to set the annual UCT Online High School Student Experience budget and manage costs in line with annual objectives.

    Requirements

    • A bachelor's degree in Education, Communication, Counselling or Psychology preferred.

    • Teaching and or management experience at secondary school level, with either BEd or PGCE qualification is beneficial

    • Customer support mindset

    • Management and leadership experience is essential with demonstrated experience in mentoring and leading people. At least 3 years of experience.

    • Excellent communication skills, both written and verbal.

    • Operationally savvy.

    • A good feel for working with assessment data and operational data.

    • A blend of academic, customer support and business skill sets is preferred.

    Realities of the role:

    • Valenture Institute is a fast-paced startup. We are not a traditional school! We are reimagining schooling and precedent needs to be adopted only where it has proven to have great results. If you think that traditional schools have it all figured out, this is probably not the right role for you.

    • Collaboration is the name of the game. We operate in highly specialised teams, and our ability to deliver an excellent student experience is premised on our team’s ability to collaborate, value the contributions of their teammates (including those in other teams) and see the value in the “rubbing of minds”. If you do not find value in having your ideas interrogated or others weighing in on how things could foreseeably be done, you are unlikely to enjoy the role. Similarly, if you are not comfortable with other teams being accountable for different parts of the learning experience, you are unlikely to find this environment to be a good fit for you.

    • The Student Experience team are master multitaskers. They enjoy the pace and variety of parent and student engagements, coaching groups, monitoring multiple data points, updating student progress monitoring resources, collaborating with teams, dealing with special cases, and working on multiple systems — all in a day’s work! If you prefer long periods of deep, uninterrupted time, you are unlikely to enjoy this role.

    • Providing a seamless learning experience for students and parents often involves a lot of backend admin. The ideal candidate would have a pragmatic understanding of the value that administrative tasks bring to bear on the experience of an end user.

    • As a new brand of schooling operating at the forefront of digital disruption, technical challenges do arise. The ideal candidate will have an appreciation for how necessary it is to fail fast and fail forward, learn through iterative feedback loops, and embrace the process of continuous learning.

    • Change is constant as a result of rapid learning cycles. If consistent change gives you energy rather than drains your energy, you are likely to thrive in this environment. Similarly, if you are adept at managing yourself in a demanding environment and understand the importance of self awareness and boundaries in your work, you are likely to do very well.

    Requirements:

    • Preferred: SACE

    • Police clearance required

    Benefits

    Family member discount for Valenture Institute

    Remote work

    Voluntary savings Programme

     

    Please note that if you do not hear from us within 3 weeks, your application is considered unsuccessful at this time.

    Valenture Institute is an equal opportunity employer. Appointments will be in accordance to our Employment Equity Plan

    go to method of application »

    UCT Online High School Portfolio Manager

    Description

    Valenture Institute partners with the world’s leading education institutions to transform physical limitations into digital opportunities. We create new opportunities for students to choose an aspirational online learning experience by offering fully-supported online high school programmes. As a social enterprise, Valenture Institute is also committed to levelling the playing field and increasing access for all students through free curriculum offerings, extensive scholarship programs and blended learning micro schools in underprivileged communities.

    The UCT Online High School Portfolio Manager oversees all student experience support team members working on UCT Online High School. The Portfolio Manager owns the delivery and support model for FET or Senior Phase for UCT Online High School. They translate the support vision as directed by the Head of Student Experience into clear priorities and goals for their team. They are responsible for leading their team, providing day to day operational support, monitoring SLA and monitoring the quality of the support and teaching that the team provides.The UCT Online High School Portfolio Manager role is focussed on people management and development and the holistic student experience for UCT Online High School as we seek to serve thousands of students across the globe.

    Leadership and Culture

    • Work with the Head of Student Experience, to build a culture of student experience, teaching excellence, collaboration and innovation

    • Provide direction and leadership to direct reports in line with the Student Experience team’s priorities.

    • Focus on the overall health and wellness of the team through coaching and development plans.

    • Actively shape the culture of the team to provide high-quality education and pastoral care at scale.

    • Monitor and report on key academics and support SLA’s for UCT Online High School.

    • Ensure the alignment and consistent application of policy and procedure across the Student Experience Leads

    • Oversee the academic and support quality for the FET or Senior Phase

    • Recruit and retain exceptional academic and support staff, ensuring that Valenture is known for the quality of its teachers, mentors and leaders.

    • Work with the Principal and Teaching and Learning Advisor to write and maintain all academic and support policies, including Teaching and Learning, Assessment and Reporting, Curriculum and the relevant sections of Student Handbooks.

    Operations

    • Ensure good collaboration and communication with the Product Division on all matters relating to timetabling, scheduling, capacity planning and process mapping.

    • Support on process development and improvement, remove operational blockers and ensure that Student Experience Leads, Support Coaches and Teachers are enabled to provide efficient and effective support to students.

    • Overseeing redundancy in the team and ensuring effective workforce management and capacity planning day to day and at established planning intervals.

    Student Experience

    • Oversee the academic and support quality for UCT Online High School for FET or Senior Phase.

    • Work with the Head of Student Experience and the School Counsellor on continuously refining and improving our Pastoral Care offerings

    • Guide the framework and content development for the Learning Compass programme.

    • Ensure seamless collaboration between all departments working on UCT Online High School, namely Student Experience and the Learning Design, Learning Technology, Project Management and Admissions teams.

    • Liaise with other teams on inter-departmental processes.

    Student Progress Monitoring and Assessment:

    • Work with the Principal, Teaching and Learning Advisor and School Counsellor to continuously assess and refine the Remediation Policy (RTI)

    • Maintain the integrity of assessment data through ongoing quality assurance, moderation and data validation exercise

    Requirements

    • A bachelor's degree in Education, Communication, Counselling or Psychology preferred.

    • Teaching and or management experience at secondary school level, with either BEd or PGCE qualification is beneficial

    • Customer support mindset

    • Management and leadership experience is essential with demonstrated experience in mentoring and leading people. At least 3 years of experience.

    • Excellent communication skills, both written and verbal.

    • Operationally savvy.

    • A good feel for working with assessment data and operational data.

    • A blend of academic, customer support and business skill sets is preferred.

    Realities of the role:

    • Valenture Institute is a fast-paced startup. We are not a traditional school! We are reimagining schooling and precedent needs to be adopted only where it has proven to have great results. If you think that traditional schools have it all figured out, this is probably not the right role for you.

    • Collaboration is the name of the game. We operate in highly specialised teams, and our ability to deliver an excellent student experience is premised on our team’s ability to collaborate, value the contributions of their teammates (including those in other teams) and see the value in the “rubbing of minds”. If you do not find value in having your ideas interrogated or others weighing in on how things could foreseeably be done, you are unlikely to enjoy the role. Similarly, if you are not comfortable with other teams being accountable for different parts of the learning experience, you are unlikely to find this environment to be a good fit for you.

    • The Student Experience team are master multitaskers. They enjoy the pace and variety of parent and student engagements, coaching groups, monitoring multiple data points, updating student progress monitoring resources, collaborating with teams, dealing with special cases, and working on multiple systems — all in a day’s work! If you prefer long periods of deep, uninterrupted time, you are unlikely to enjoy this role.

    • Providing a seamless learning experience for students and parents often involves a lot of backend admin. The ideal candidate would have a pragmatic understanding of the value that administrative tasks bring to bear on the experience of an end user.

    • As a new brand of schooling operating at the forefront of digital disruption, technical challenges do arise. The ideal candidate will have an appreciation for how necessary it is to fail fast and fail forward, learn through iterative feedback loops, and embrace the process of continuous learning.

    • Change is constant as a result of rapid learning cycles. If consistent change gives you energy rather than drains your energy, you are likely to thrive in this environment. Similarly, if you are adept at managing yourself in a demanding environment and understand the importance of self awareness and boundaries in your work, you are likely to do very well.

    Requirements:

    • Police clearance required

    Benefits

     

    Family member discount for Valenture Institute

    Remote work

    Voluntary savings Programme

     

    Please note that if you do not hear from us within 3 weeks, your application is considered unsuccessful at this time.

    Valenture Institute is an equal opportunity employer. Appointments will be in accordance to our Employment Equity Plan.

    go to method of application »

    UCT Online High School | Student Success Support Coach

    Description

    Valenture Institute partners with the world’s leading education institutions to transform physical limitations into digital opportunities. We create new opportunities for students to choose an aspirational online learning experience by offering fully-supported online high school programmes. As a social enterprise, Valenture Institute is also committed to levelling the playing field and increasing access for all students through free curriculum offerings, extensive scholarship programs and blended learning micro schools in underprivileged communities.

    Our Student Success Support Coaches are passionate individuals who are deeply committed to helping our students succeed during their high school journey , and are the frontline custodians of the students’ learning experience. They are the custodians of pastoral care - overseeing the holistic well being of our students. Dedicated Student Success Coaches are responsible for providing premium, personalised support and solutions to students and their parents and building meaningful one-to-one relationships with students, with a primary focus on exceptional coaching strategies, customer experience and retention. Every high school student needs a champion, and this is where our Support Coaches come in.


    Student Coaching & Support

    • Support the social and emotional wellbeing of our students by fostering student’s personal development.

    • Offer high-quality and consistent coaching and mentoring support to students in accordance with the strategies defined by the Student Success team.

    • Work closely with the Student Success Lead, Student Success team and Faculty to ensure delivery of a holistic, high-quality learning experience.

    • Take ownership of the role as the primary point of contact for students and their parents during the learning experience.

    • Be deeply committed to the responsibility for duty of care related to the role, and strictly uphold and abide by all policies and procedures.

    • Conduct student and parent onboarding.

    • Support students in mapping out their individualised High School progression plan.

    • Be committed to providing excellent support to both students and their parents at all times.

    • Provide prompt, effective support and personalised communication to student and parent queries via email, phone, and on the Online Campus.

    • Utilise an in-depth understanding of the technical functions of the Online Campus to guide a student in navigating their learning path and, where necessary, have basic knowledge on how to troubleshoot technical problems.

    • Provide an assessment of critical situations and determine when escalation is required to internal teams via pre-defined channels and follow up to ensure resolution.

    • Monitor and update data reports and student tracking sheets.

    • Host group sessions with students (this includes weekly Home Room and Learning Compass Sessions).

    • Develop and update individual student growth plans on a weekly basis.

    • Proactively alert the School Counsellor to potential psychological issues/barriers (referrals process).

    Qualification Delivery

    • Employ creative thinking and problem solving techniques to provide quality administrative support. Which includes, but is not limited to: suspension, deferral, and cancellation requests as well as queries related to fees, student records, examinations and recognition.

    • Collaborate regularly with team members of the Faculty and Product divisions to ensure the optimal delivery of the learning experience for students and their parents.

    • Self-manage workload through the use of data and metrics to drive efficiency in order to meet defined KPIs and participate in regular qualitative coaching and development feedback.

    • Remain up-to-date on departmental processes and resolution procedures through ongoing training and development

    Retention

    A key success metric for the Student Success team is the successful retention of students. This is achieved through the delivery of an exceptional learning experience underpinned by quality coaching. Where students are encountering challenges in this regard the Student Success Support Coach is required to work with students, and their parents, to create personalised remediation and support plans in collaboration with the relevant Faculty team members.

     

    Realities of the role

    • Valenture Institute is a fast-paced startup. We are not a traditional school! We are reimagining schooling and precedent needs to be adopted only where it has proven to have great results. If you think that traditional schools have it all figured out, this is probably not the right role for you.

    • Collaboration is the name of the game. We operate in highly specialised teams, and our ability to deliver an excellent student experience is premised on our team’s ability to collaborate, value the contributions of their teammates (including those in other teams) and see the value in the “rubbing of minds”. If you do not find value in having your ideas interrogated or others weighing in on how things could foreseeably be done, you are unlikely to enjoy the role. Similarly, if you are not comfortable with other teams being accountable for different parts of the learning experience, you are unlikely to find this environment to be a good fit for you.

    • The Student Success team are master multitaskers. They enjoy the pace and variety of parent and student engagements, coaching groups, monitoring multiple data points, updating student progress monitoring resources, collaborating with teams, dealing with special cases, and working on multiple systems — all in a day’s work! If you prefer long periods of deep, uninterrupted time, you are unlikely to enjoy this role.

    • Providing a seamless learning experience for students and parents often involves a lot of backend admin. The ideal candidate would have a pragmatic understanding of the value that administrative tasks bring to bear on the experience of an end user.

    • As a new brand of schooling operating at the forefront of digital disruption, technical challenges do arise. The ideal candidate will have an appreciation for how necessary it is to fail fast and fail forward, learn through iterative feedback loops, and embrace the process of continuous learning.

    • Change is constant as a result of rapid learning cycles. If consistent change gives you energy rather than drains your energy, you are likely to thrive in this environment. Similarly, if you are adept at managing yourself in a demanding environment and understand the importance of self awareness and boundaries in your work, you are likely to do very well.

    Requirements

    • Undergraduate degree preferred, preferably in psychology, counselling, teaching, communications, social sciences or equivalent;

    • A minimum of 2 years experience in a service-oriented, customer support, student support or related role

    • Passion for education and working with students

    • Demonstrated passion for coaching, mentoring and customer service in the interests of the business and customer

    • Excellent command of the English language, verbal and written communication skills and demonstrated proficiency in telephonic engagement

    • Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally;

    • Ability to simply convey concepts, principles and procedures via multiple channels such as email, phone and chat;

    • Understanding of technical and business process at a high level;

    • Minimum technical proficiency in working on different systems (training will be provided);

    • Questioning, taking ownership of and simplifying the tasks to improve process efficiencies and achieve business outcomes.

    • Availability during standard working hours.

    • Must be comfortable working remotely and independently.

    • Stable internet connection and UPS for load shedding

    • Police clearance

    Benefits

    Family member discount for Valenture Institute

    Remote work

    Voluntary savings Programme

     

    Please note that if you do not hear from us within 3 weeks, your application is considered unsuccessful at this time.

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