Latest Jobs at Vector Logistics

Job Purpose

• Vector Logistics is seeking to employ an experienced District Sales and Merchandising Manager to implement appropriate solutions in the form of value propositions to meet or exceed all sales goals, performance quotas and process expectations in the assigned area.

Key Responsibilities

Sales Management:

• Develop and execute the area sales strategy as aligned to the regional strategy.
• Generate leads regarding prospective contract opportunities and, together with the Regional sales Manager, drive deal closure.
• Drive the area contribution to strategic and operational target achievement.
• Contribute to accurate area sales (volume and product) forecasting and ensure alignment to and input into the regional and national planning processes.
• Track area competitor activity and performance.
• Develop, implement, and manage area marketing objectives.
• Drive horizontal and vertical growth opportunities.
• Constantly analyse statistics regarding the number of sales made in a given time period, the resulting profits, and the need for new clients and products.
• Coordinate sales team promotional activities across the area.

Customer Relationship Management:

• Maintain and expand the customer base by building and maintaining good relationships with key customers and recognising new customer opportunities.
• Understand key customers’ operations and strategies as well as their requirements and trends.
• Gather area market intelligence on national accounts and key regional accounts.
• Manage and coordinate area resources in line with customer plans in order to achieve strategic objectives (call planners etc).
• Ensure the customer service policy is rigidly implemented and maintained.
• Resolve escalated customer queries and issues professionally and in the best interest of all parties.

Supply Chain and Distribution Management:

• Address area stock availability issues with depots.
• Oversee the area order taking process.

Budget Management:

• Drive the achievement of the area sales budgets in terms of volume.
• Control area sales costs.

Area Team Management:

• Ensure the sales team creates demand pull.
• Plan and schedule team training and monitor impact on performance.
• Organise and direct the area team towards the achievement of its targets and together with the team, identify sales goals, create, and implement strategies, and evaluate performance.
• Accomplish area sales goals by orienting, instructing, assigning, scheduling, counselling, and disciplining staff.
• Address the job expectations of staff.
• Plan, supervise, evaluate job contributions, and provide regular feedback.
• Manage staff leave and general time management issues in line with organisational deliverables and standards.
• Ensure the accurate recording and maintenance of all employee information.
• Manage delivery against talent management action plans.
• Clarify roles and responsibilities for subordinates.
• Complete skills and competency matrices for all subordinates.
• Formulate/update job profiles for all subordinate jobs.
• Coach and mentor subordinates and potential successors.
• Develop and drive the training strategy.
• Develop and drive progression and career paths for subordinates.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Matric. 
• Degree in management, business administration and/or marketing.
• Valid Code EB driver’s license.
• 3 to 5 years' experience in a marketing and sales function that includes coordinating sales teams and managing complex and/or significant customer relationships.
   

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Job Purpose

• Play a leading role, as a member of the Analytics Centre of Excellence, in the transformation of Vector Logistics into an effective Insights Driven Organisation.
• Lead and provide Data & Analytics solutions to the business that drive value and support the business in making more informed, effective and intelligent business decisions.
• Leverage new tools and technologies such as Machine Learning, AI, and RPA in order to facilitate sustainable growth for Vector 

Key Responsibilities
Drive Continuous Business Improvement Initiatives

• In partnership with business users, identify continuous business improvement opportunities by developing appropriate Use Cases.
• Support Project/Product Owner to evaluate and quantify above mentioned Use Cases by helping perform a Cost-Benefit analysis.
• Assist functional teams to streamline Business Processes.

Develop Data & Analytics Solutions

• Lead and implement cross-functional data & visualisation projects.
• Liaise between business functions and technical teams to deliver analytics solutions.
• Unpack and document business requirements.
• Agree project scope and compile functional specifications.
• Review and analyse technical specification documents.
• Prepare the project plan by engaging all relevant parties.
• Plan for project-related hardware and software requirements by liaising on an on-going basis with the infrastructure team and external software supplier(s).
• Adhere to ways of working and governance.
• Ensure effective and timeous communication.
• Provide post-implementation guidance and support to end-users.

Provide Support and Training

• Lead and support Vector Logistics on their digital transformation and upskilling journey.
• Work in conjunction with the learning team, super users and citizen analysts to deliver and conduct end-user training on existing and new data analytics solutions.
• Assist business users in resolving BI related issues.
• Provide clear problem definition and liaise with the necessary technical experts and external consultants to resolve technical issues.

Develop Technical Expertise 

• Develop specialist knowledge of the relevant technologies to support.

Key Relationships
Internal

• Support and inform Vector Logistics Executive teams to deliver business objectives through data & analytics solutions.
• Data & Analytics Centre of Excellence – Lead, support and collaborate with the Vector Logistics Analytics Centre of Excellence users, and leverage synergies across common areas to drive best practice processes and data management across various teams.
• Technology & IT - Work with teams to maintain and support accurate data sources and solutions, and assist with delivering and designing fit for purpose architecture to support new and existing analytics solutions, while considering best practices.
• Vector Logistics business functions – Work with functional teams to drive insight into action and partner with business to deliver analytics solutions, as well as upskill and grow individuals within functional areas to support data strategy objectives.

External

• Customers – Collaborate with customers to identify, scope, design, propose and deliver value adding solutions.
• Partners/Consultants – Work together with technology partners and consultants to deliver key initiatives and support data & analytics platforms.
• Proactively identify and assist with implementing innovations, particularly those that will improve the success of projects and ultimately the overall performance of the business.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Bachelor’s Degree in Engineering, Computer Science, Information Systems, Mathematics / Statistics or equivalent. A relevant post-graduate degree would be advantageous.
• Minimum of 1-2 years’ data & analytics experience.
• Success in managing data & analytics projects that have added value.
• Experience in food manufacturing, consumer and supply chain industries.

Skills and Competencies

• Systems Development Life Cycle
• Analytics problem methodologies
• Database/warehouse design principles
• Data modelling
• AI, Machine Learning & RPA technologies
• Data & Analytics
• Microsoft Power Platform (including Power BI, Power Apps, Power Automate, Power Virtual Agent and Power Pages)
• Microsoft Azure
• Microsoft SQL Server (including SSIS, SSAS & SSRS)
• Tabular Editor and DAX Studio (advantageous)
• SAP & BW

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Job Purpose

• The purpose of this role is to assist the customer in identifying cost saving opportunities and improvement of supply chain efficiencies for the dedicated region. To engage with the regional and national teams on a regular basis to identify, drive and measure key initiatives in the dedicated region. To ensure that all aspects of daily Customer admin and service queries are addressed. To act as the front-line administrative information conduit for customers and into other Vector departments by providing support to the Account Manager in the smooth running of a customer account. To build a deep understanding of Customer operations and ensure efficient and accurate data capture of workflow data updates and changes.

Key Responsibilities

Procurement:

• Continued review of spend / categories / suppliers - identify opportunities (savings / quality / consolidation etc).
• Take ownership of regional office spend (governance & good practice).
• Liaise closely with Regional Finance to verify & seek opportunities - impact bottom line.
• Maintain an active action & benefits plan - status & reporting on weekly basis.
• Consider Regional vs national supply.
• Identify relevant items that can be channelled through Vector (control & revenue).
• Supplier Relationship Management (service levels / quality etc).

Logistics:

• AM and GM engagements in order to collect, report and resolve regional Logistics queries.
• AM and GM support when running trials and NPD product launch – product availability and allocations.
• Time studies conducted in regional casas to identify time saving opportunities within the logistics sphere.
• Support regional project implementations like “Fresh strips”, “dual temp deliveries”, “EPOD”.

Reporting:

• Maintain an active action & benefits plan.
• Provide weekly status & reporting.
• Monthly stakeholder meetings.
• Compile review packs (standard and non-standard).

Relationship Management:

• Answer daily general enquiries – represent the first point of reference including basic investigation and follow – up.
• Escalate to Account Manager if required.

Account Administration:

• Implement administration on updated service level agreements.

Project Administration:

• Update project plans for new take on projects.
• Setup and attend project meetings.
• Ensure relevant communication flow with regards to individual projects.

Key Account Management:

• Conduct store visits (if required and as agreed per Customer need).
• Participate in weekly operations planning meetings with internal supply planning and logistics.
• Ensure administration and communication internally and externally around changes occurs according to agreed parameters.
• Provide weekly and monthly reports on service levels, activity level reports and monthly DSC’s for customers and the Account Managers.
• Provide support on competitive market research activities.

Communication:

• Handle communication in relation to stock and associated issues; engaging with various business functions on a daily basis.
• Communicate requests from the Customer to relevant Vector stakeholders and provide feedback to the Customer.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Matric with a tertiary qualification in Industrial Engineering/Procurement/Supply Chain or Logistics or a similar related field.
• Valid Code EB drivers' license.
• 3 years account or general administration experience preferably in a FMCG sales environment.
• Customer relations experience.
• Supply chain and various roles within the FMCG realm.
• Sales and logistics execution processes with emphasis on 3PL concepts.
• An understanding of multiple key performance indicators, inter-relationship and bottom-line sensitivity.

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Job Purpose

• To ensure the accurate and timely processing of payroll, maintain payroll records, ensure compliance with statutory requirements, and provide responsive support to employees and management on payroll-related matters. 

 Key Responsibilities

Payroll Processing 

• Process monthly payroll accurately and within set deadlines 
• Review and verify payroll input for completeness, accuracy, and authorization 
• Capture and process salaries, wages, overtime, allowances, and deductions 
• Ensure accurate calculation of statutory and voluntary deductions 

Time & Attendance

• Manage and maintain Time and Attendance data using SAP or similar systems 
• Process leave, overtime, and attendance-related adjustments 
• Ensure correct integration of T&A data into payroll systems 

Payroll Administration & Compliance 

• Ensure compliance with legislation (e.g. BCEA, tax regulations, UIF, PAYE) 
• Maintain payroll records in line with data protection requirements (POPIA) 
• Process salaries, increases, bonuses, back pay, and terminations 
• Prepare and submit statutory reports and payments 
• Generate and distribute payslips  

Reconciliations & Reporting 

• Reconcile payroll accounts and third-party payments (e.g. garnishees, benefits) 
• Generate payroll reports for management, HR, and Finance 
• Support audit processes by ensuring accurate and complete records 

Employee Support & Customer Service 

• Respond promptly to payroll-related queries from employees and management 
• Provide clear and accurate information regarding payslips, deductions, and policies 
• Ensure a high level of internal customer service and responsiveness aligned to SLA requirements 

Stakeholder Engagement 

• Liaise with HR, Finance, and line managers on payroll inputs and approvals 
• Engage with external stakeholders such as SARS, UIF, and benefit providers 
• Coordinate payroll sign-off processes before payment runs 

Continuous Improvement 

• Identify opportunities to improve payroll processes and efficiency 
• Support payroll system enhancements and implementation projects 
• Maintain up-to-date knowledge of payroll legislation and best practices 

Key Relationships

Internal

• Employees 
• Line Managers 
• HR Team 
• Finance Department 

External

• SARS, UIF, and statutory bodies 
• Payroll service providers 
• Benefit administrators 

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Diploma or Degree in Accounting, Finance, or Payroll 
• Payroll certification (advantageous) 
• Minimum 3 years’ experience in payroll administration 
• Experience managing large or high-volume payrolls 
• Exposure to payroll audits, reporting, and compliance 

Skills and Competencies

• Strong knowledge of payroll systems (e.g. SAP) 
• Advanced Microsoft Excel skills 
• Understanding of payroll legislation and statutory requirements 
• Strong attention to detail and accuracy 
• Good analytical and problem-solving skills 
• Excellent communication and interpersonal skills 

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Job Purpose

• The HRIS (Human Resources Information System) Specialist is responsible for managing, maintaining, and optimizing the HRIS to ensure smooth operation of HR functions. This role will also provide support to the HRIS Manager in conducting system upgrades, generating reports, and working closely with HR teams to implement system improvements.

Key Responsibilities

Administer and maintain the HRIS platforms

• Manage day to day liaison between consultants, BCX help desk and end-users. Attend to daily user calls on Remedy and escalate to consultants if it cannot be resolved internally. Define & Ensure T&A standards applied across the group.
• Perform regular system updates, module management, and user access controls.
• Ensure the accuracy and integrity of HR data within the HRIS.
• Generate and analyse reports, such as headcount, turnover, payroll, benefits participation, and compliance data for HR and leadership teams.
• Supports the HRIS Manager to develop business requirements for any T&A and HR system development or modifications.

Information Data Management 

• Consolidate data from all systems impacting on remuneration to analyse human resource-related data and identify trends and anomalies.
• Share relevant management information with operational and national management teams to enable reliable business decision-making.
• Ensure relevant remuneration information is available on the company intranet for referencing by the broader employee-base.
• Oversee and assure the integrity of remuneration and job grading data and information across the Group.

User Support & Training

• Provide ongoing support to HR team members and other end-users on HRIS functionalities.
• Serve as the first point of contact for system-related queries and issues.
• Liaise with Service Providers, I.T. and Employees to resolve system integration issues.
• Develop and deliver training materials and sessions for HR users, managers, and employees on system features and best practices.

Process Optimization 

• Identify opportunities for process automation and efficiency within HRIS operations, such as streamlining data entry or improving reporting functions.
• Recommend and implement improvements to enhance system usability and user experience.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Relevant I.T Degree or equivalent preferably with an Information Systems focus.
• Minimum 3 years’ experience in Time & Attendance systems and procedures.
• Valid Code EB drivers’ licence

Skills and Competencies

• Strong technical knowledge of HRIS systems, databases, and software applications.
• SharePoint administration level (Permissions, document management, interfaces, configuration and web applications)
• Strong communication and training skills required.
• Advanced proficiency in Microsoft Excel for reporting and data analysis.
• Excellent problem-solving and troubleshooting abilities.
• Strong attention to detail with a focus on data integrity and accuracy.
• Ability to collaborate effectively with both technical and non-technical

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Job Purpose

• To ensure correct payments are made on time by corporate customers, that price and stock claims follow the correct process to finalisation, and customer queries are dealt with.
• To ensure the execution of credit initiatives and build customer relationships with special emphasis on coaching and mentoring senior staff on the planning and execution of critical business objectives.

Key Responsibilities

Credit Management

• Ensure all customers receive a statement reflecting outstanding invoices, credits passed, current amounts due and any outstanding amounts.
• Ensure customers’ statements are reconciled back to SAP and ensure credits generated by pricing are correctly processed.
• Ensure Credit Controllers and Supervisors are correctly and accurately allocating payments made by customers.
• Oversee the payment process for corporate customers to ensure that up-to date payments are made.
• Track and analyse movements on all accounts on a weekly basis.
• Monitor and review corporate accounts that are at sixty days plus to ensure that they do not exceed agreed credit targets.
• Ensure customer queries are effectively dealt with and that the follow-up and finalisation of customer pay-backs occur where required.
• Ensure that all payments are received and processed within month-end deadlines.
• Ensure customer master workflows are actioned within the required timeframes.

Claims Management

• Oversee the processing of all price claims on a monthly basis (difference between invoice price and customer price).
• Ensure claims have been resolved and sent through to the pricing department.
• Monitor the finalisation of stock claims – that all stock claims are identified and that no credits have already been passed.
• Ensure that all stock claims are processed and, where necessary, referred back to the depot for the depot to either pass a stock credit or confirm the claim as invalid.

Claims Analysis

• Manage the age analysis for corporate (eg. Pick and Pay, Shoprite) accounts and identify the status of accounts and any possible problems.
• Analyse the ‘cash tracking’ reports from SAP, identifying arrear payments from customers.
• Project claim volumes and communicate with principals to develop processes to reduce.
• Manage and monitor outstanding claim documentation from customers and set up meetings and processes to reduce the number of outstanding documents.
• Communicate regularly with internal teams and the Credit Relationship Manager in particular, to set up processes to reduce the number of outstanding stock claims with the various Vector sites.
• Establish communication with and develop processes in conjunction with the Central Pricing Department and EDI to ensure claims are kept to a minimum.

Month-End Reporting

• Ensure all month-end reports are completed accurately in line with agreed deadlines for distribution.
• Ensure that all staff have completed their assigned tasks to enable accurate monthly reporting.

Customer Relationship Management

• Engage regularly with customers regarding related credit issues.
• Manage service levels in accordance with agreements (SLA’s) with customers.

Internal Control

• Implement identified opportunities to improve credit control procedures.
• Follow up on audit queries and ensure that corrective action is taken by responsible team members.
• Ensure compliance with approved procedures through the performance of control checks on the credit team.
• Execute on the risk management plan and risk mitigation strategy.

Staff Management

• Lead and develop staff within the context of the Labour Relations Act, Employment Equity Act, Basic Conditions of Employment Act and the Skills Development Act.
• Monitor staff performance and provide regular feedback.
• Manage staff activities, ensuring service levels are met and protocols are adhered to.
• Coach and support staff where necessary to achieve objectives.
• Manage staff leave and general time management issues in line with organisational deliverables and standards.
• Manage and deliver on succession plans to enable the development of a future generation of leaders and specialists and ensure optimal turnover and retention levels are maintained.
• Conduct regular performance appraisals with subordinates.
• Establish sound staff and labour organising and communication structures and systems.
• Develop and manage high performance multidisciplinary teams in order to solve problems within the commercial arena.
• Conduct regular meetings and ensure that records are kept and shared across the team and that action plans agreed to within team meetings are delivered upon.

Key Relationships

Internal

• Vector executive and senior management
• Broader finance team
• Operations – all depots
• Primary transport

External

• Corporate customers at a management level
• Principals

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Finance or Accounting Degree
• An accounting background would be an advantage
• Minimum of 8 years credit control experience with at least 3 in a management position.

Skills and Competencies

• Planning, organisation and coordination
• Negotiation and influencing
• Relationship building
• Numeracy
• Computer literacy
• Verbal and written communication
• Interpersonal
• Logical thinking
• Problem solving
• Decision-making
• Analytical thinking
• Critical thinking
• Decision-making
• Analytical and evaluative thinking
• Accounting principles and practices
• Commercial and contract law
• Good understanding of tax, credit and VAT Acts
• Broad knowledge of group operations and systems
• An understanding of multiple key performance indicators, inter-relationship and bottom-line sensitivity

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Job Purpose

• To be an effective sales and merchandising agent to retail, franchise and wholesale customers by maintaining regular contact and providing relevant solutions based on a clear understanding of the Customer's business, the macro environment and the principal's products. This role will be based in Nelspruit.

Key Responsibilities

Customer Engagement

• Where not defined, establish an effective route plan to achieve maximum call rate efficiencies each day for the month.
• Conduct research, preparation and planning to achieve the relevant objectives for both Vector and the customer.

This includes:

• Analysis of the customer’s micro (business objectives, operational capacity, storage facilities, wastage etc) and macro environment (trends, competitors, economic climate etc).
• Analysis of Principal products and capabilities so that the right solutions can be matched to the gaps or opportunities found in the customer analysis.
• Execute Principal priorities for the month.
• Ensure successful promotional compliance and implementation.
• Revert on stores that are non-compliant re promotional activities.
• Securing the necessary resources to demonstrate to the customer the relevant solution (e.g. products needed for demonstrations, financial tools, product brochures etc.)
• Based on the above analysis, put together a monthly planner that shows potential revenue and new line listings, by customer, to deliver against set targets. Where relevant use the IT system to assist in monthly planning.
• In call, follow up previous sold solutions and present new opportunities based on real insight from the research and analysis done.
• Take orders of new line listings and other relevant solution products.
• Launch new products into assigned customers.
• Conduct planned promotions with assigned customers.
• Drive volume deals or deals provided by Principal key accounts managers with assigned customers.

Feedback

• Provide quality feedback to the supply chain and other relevant functions when required as well as when there is pertinent information (i.e. competitor activity).

Customer Relationship Management

• Maintain and expand the customer base by building and maintaining good relationships with key customers and recognizing new customer opportunities.
• Understand key customers’ operations and strategies as well as their requirements and trends.
• Gather area market intelligence.
• Ensure the customer service policy is rigidly implemented and maintained.
• Resolve escalated customer queries and issues professionally and in the best interest of all parties.

Supply Chain and Distribution Management

• Address area stock availability issues with depots.
• Oversee the area order taking and waste management process.
• Achieve New Product Development (NPD) & Depth of Distribution (DOD) target within 8 weeks of launch in line with the project plan and provide feedback on non-compliant stores.
• Ensure that you implement a daily pre-call planning schedule with clear objective that you need to achieve the following day on stores you need to visit.
• Pre-Call planning document should always be with you and be able to present to your manager or principal on request.

Managing short-dated stock

• Analyse monthly queries and complaints (QNC) report on short-dated stock.
• Provide your regional sales manager with monthly feedback.
• Zero expired stock to be found on shelf.
• Ensure your staff log short-dated stock within the principal requirements.

Team Coordination and Self-Management

• Champion training and development of self and others through utilizing available training opportunities.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.
• Manage colleagues and clients’ expectations and communicate appropriately.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Support and drive the business core values.
• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing, and self-development.
• Call on customers as per the defined cluster list and adhere to Service Level Agreement (SLA) of 80% collage.
• Management and control of capital and operating costs and all immoveable and moveable assets within the scope of responsibility.
• Utilize Power BI reports to your advantage in terms of stock management, sales target and returns.
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

Budget Management

• Drive the achievement of the area sales budgets in terms of volume.

District Team Supervision

• Supervise merchandisers in respective stores by checking daily attendance, shelf health adherence and all tasks loaded on Handheld Technology (HHT) is captured as per deadline requirements.
• Effective management of company cell phones and monthly reporting and feedback on any losses.
• Facilitate staff leave requests and general time management issues in line with organizational deliverables and standards.

KPI’s

• Time to answer customers’ requests (response time to request).
• Calls per day SLA 80% collage.
• Call focus on strategic customers.
• Drive sales volumes and value growth.
• Customer contact coverage.
• Employee supervision.

Key Relationships

Internal

• Customer team.
• Operations Team.
• Customer Service Centre team.

External

• Existing and potential retail, franchise and wholesale customers.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Matric.
• Marketing and sales degree or diploma (preferable).
• Valid Code EB drivers’ license.
• 1 to 2 years direct selling experience.

Skills and Competencies

Skills

• Achieving sales, profitability, and budget goals.
• Analytical thinking.
• Computer literacy (MS Office and Digital applications).
• Direct selling.
• Interpersonal skills to effectively communicate, interact, and work with individuals and groups.
• Logical thinking.
• Planning and organization.
• Problem solving.
• Verbal and written communication.
• People management.

Attributes

• Able to prioritize.
• Attention to detail.
• Commitment to building strong business relationships with customers.
• Deadline driven.
• High-energy self-starter as well as collaborative team player.
• Initiative and assertive.
• Professional.
• Tolerant of stress and pressure.

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Job Purpose

• To mitigate Company risk by executing route assignments through daily dispatching and debriefing of drivers and vehicles. Coordinate the dispatch process per route and physically debrief of each route in order to support increased customer service and improve efficiencies in the business.

Key Responsibilities

Vehicle Dispatch

• Administer and monitor the uploaded system route allocations on a daily basis.
• Ensure that the vehicles are dispatched according to the agreed business process.
• Responsible for issuing all relevant documentation to the driver including equipment (including but not limited to) vehicle keys, fuel cards, thermometers and navigational tools.
• Check company resources and staff meet company standards as per the Daily Vehicle Checklist form.
• Ensure the Tracking tripsheet is correct as per the physical situation in terms of driver, vehicle and other resources before the vehicle leaves the depot. 

Driver Debriefing

• Monitor real time fuel consumption, speeding, braking and other driving and vehicle performance exceptions prior to vehicle returning to the depot.
• Note exceptions of route in prereturn on the Tracking system eg. Door openings outside Decos.
• Liase with Tracking on road Execution Agents.
• Retrieve the printed Debrief document and correct daily vehicle checklist prior to the drivers’ return.
• Debrief the drivers as they return
• Discuss, resolve and record any exceptions.
• Walk the vehicles to confirm no damage or issues as per the Daily Vehicle checklist.
• Get the driver to sign the Trip sheet, Debrief document and Daily vehicle checklist.
• Collect vehicle keys, fuel cards, thermometers and navigational tools in line the agreed business process.

Effective Teamwork and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Manage colleagues and employees’ expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Matric
• Valid Code EB drivers’ licence
• Minimum of 2-3 years’ experience working in an administration/transport environment, preferably within a FMCG environment
• SAP experience would be an advantage.

Skills and Competencies

• Transport routes
• Accepted fleet performance standards and associated risks § Relevant SAP module(s)
• Verbal and written communication
• Computer literacy (MS Excel)
• Report writing  
• Analytical thinking
• Numeracy
• Organisational awareness

go to method of application »

Job Purpose

• To be an effective sales and merchandising agent to retail, franchise and wholesale customers by maintaining regular contact and providing relevant solutions based on a clear understanding of the Customer's business, the macro environment and the principal's products. This role will be based in Cape Town/Peninsula.

Key Responsibilities

Customer Engagement

• Where not defined, establish an effective route plan to achieve maximum call rate efficiencies each day for the month.
• Conduct research, preparation and planning to achieve the relevant objectives for both Vector and the customer.

This includes:

• Analysis of the customer’s micro (business objectives, operational capacity, storage facilities, wastage etc) and macro environment (trends, competitors, economic climate etc).
• Analysis of Principal products and capabilities so that the right solutions can be matched to the gaps or opportunities found in the customer analysis.
• Execute Principal priorities for the month.
• Ensure successful promotional compliance and implementation.
• Revert on stores that are non-compliant re promotional activities.
• Securing the necessary resources to demonstrate to the customer the relevant solution (e.g. products needed for demonstrations, financial tools, product brochures etc.)
• Based on the above analysis, put together a monthly planner that shows potential revenue and new line listings, by customer, to deliver against set targets. Where relevant use the IT system to assist in monthly planning.
• In call, follow up previous sold solutions and present new opportunities based on real insight from the research and analysis done.
• Take orders of new line listings and other relevant solution products.
• Launch new products into assigned customers.
• Conduct planned promotions with assigned customers.
• Drive volume deals or deals provided by Principal key accounts managers with assigned customers.

Feedback

• Provide quality feedback to the supply chain and other relevant functions when required as well as when there is pertinent information (i.e. competitor activity).

Customer Relationship Management

• Maintain and expand the customer base by building and maintaining good relationships with key customers and recognizing new customer opportunities.
• Understand key customers’ operations and strategies as well as their requirements and trends.
• Gather area market intelligence.
• Ensure the customer service policy is rigidly implemented and maintained.
• Resolve escalated customer queries and issues professionally and in the best interest of all parties.

Supply Chain and Distribution Management

• Address area stock availability issues with depots.
• Oversee the area order taking and waste management process.
• Achieve New Product Development (NPD) & Depth of Distribution (DOD) target within 8 weeks of launch in line with the project plan and provide feedback on non-compliant stores.
• Ensure that you implement a daily pre-call planning schedule with clear objective that you need to achieve the following day on stores you need to visit.
• Pre-Call planning document should always be with you and be able to present to your manager or principal on request.

Managing short-dated stock

• Analyse monthly queries and complaints (QNC) report on short-dated stock.
• Provide your regional sales manager with monthly feedback.
• Zero expired stock to be found on shelf.
• Ensure your staff log short-dated stock within the principal requirements.

Team Coordination and Self-Management

• Champion training and development of self and others through utilizing available training opportunities.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.
• Manage colleagues and clients’ expectations and communicate appropriately.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Support and drive the business core values.
• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing, and self-development.
• Call on customers as per the defined cluster list and adhere to Service Level Agreement (SLA) of 80% collage.
• Management and control of capital and operating costs and all immoveable and moveable assets within the scope of responsibility.
• Utilize Power BI reports to your advantage in terms of stock management, sales target and returns.
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

Budget Management

• Drive the achievement of the area sales budgets in terms of volume.

District Team Supervision

• Supervise merchandisers in respective stores by checking daily attendance, shelf health adherence and all tasks loaded on Handheld Technology (HHT) is captured as per deadline requirements.
• Effective management of company cell phones and monthly reporting and feedback on any losses.
• Facilitate staff leave requests and general time management issues in line with organizational deliverables and standards.

KPI’s

• Time to answer customers’ requests (response time to request).
• Calls per day SLA 80% collage.
• Call focus on strategic customers.
• Drive sales volumes and value growth.
• Customer contact coverage.
• Employee supervision.

Key Relationships

Internal

• Customer team.
• Operations Team.
• Customer Service Centre team.

External

• Existing and potential retail, franchise and wholesale customers.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Matric.
• Marketing and sales degree or diploma (preferable).
• Valid Code EB drivers’ license.
• 1 to 2 years direct selling experience.

Skills and Competencies

• Achieving sales, profitability, and budget goals.
• Analytical thinking.
• Computer literacy (MS Office and Digital applications).
• Direct selling.
• Interpersonal skills to effectively communicate, interact, and work with individuals and groups.
• Logical thinking.
• Planning and organization.
• Problem solving.
• Verbal and written communication.
• People management.

Attributes

• Able to prioritize.
• Attention to detail.
• Commitment to building strong business relationships with customers.
• Deadline driven.
• High-energy self-starter as well as collaborative team player.
• Initiative and assertive.
• Professional.
• Tolerant of stress and pressure.