Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- Absa Group Limited (AGL) is a leading African Bank with significant growth prospects across the continent. The Group Procurement Function is key in supporting the banks strategic goals of cost management, Enterprise and Supplier Development and Risk and Governance.
- The role holder will provide direct output support to the Category Manager Professional Services, through analytical capability and supply value chain knowledge
Job Description
ACCOUNTABILITIES:
- Support the Category Manager and Head of Procurement by preparing information and analysis for negotiation processes and with the preparation of related documentation.
- Collect and analyses quantitative and qualitative information to assess suppliers’ capabilities and performance.
- Manage the RFP/ RFQ/ RFI processes and develops, executes, and analyses results.
- Ensure contracts comply with contract standards, legislation and AGL policies.
- Collects, investigates, and analyses information as requested by Category Manager and Head of Procurement using data from internal and external sources.
- Provide input into commodity strategy development processes and supports implementation
- Assist in commodity strategy execution/rollout
- Establish, draft and manage strategic contracts
- Evaluate suppliers and manage their performance in collaboration with Supplier Relationship Management.
- Maintain constructive working relationships with internal stakeholders and strategic suppliers
- Participate constructively and drive personal development within category team.
- Runs ad hoc reports and queries based on team requirements
- Develops, compiles and analyses statistical data for category management reports
- Assist in the Development of Total Cost of Ownership and other cost improvement models
- Collaborate and support Supplier Diversity Management in driving enterprise development and preferential procurement objectives.
- Collaboration and interaction with broad procurement teams for the purpose of continuous strategy improvements
- Conduct market intelligence research to drive financial, analytical, and political reports for risk management.
- Perform benchmarking on price, cost, and supply chain effectiveness.
- Execute cost savings plans and track against targets.
- Load and maintain procurement documents on the repository system.
QUALIFICATIONS and EXPERIENCE:
- Bachelor’s qualification, preferably in Business, Commercial, Supply Chain, Engineering, Business, Economics, Finance, or Accounting
- Post Graduate Qualification will be an advantage
- 3 to 5 years of Experience in supply value chain environment or commercial analytical role
- Interpersonal relationship through Cross Functional Teams collaboration
- Business & Financial Acumen, Cost Management tools (e.g. TCO), Spend analysis, cost savings reports
- Professional services environment an added advantage
- Supply Chain Tools Knowledge - Purchase orders, payment, supplier assessments
- Understanding of commercial matters and business environment
- Strong knowledge of contractual agreements and some exposure to relationship management
- Knowledge of end-to-end Tender/ sourcing process
- Hands on experience in working with Any Enterprise Resource Program (ERP) System e.g. SAP, Coupa etc.
- Expert level efficiency in Microsoft Excel
- Strong negotiation and presentation skills
- Strong computer literacy (Word, Power Point, Visio) and Microsoft Office Suite is required
- High Level analytical and communication skills (written & verbal)
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: August 11, 2025
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Job Summary
- Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.
Job Description
- Business Planning, Business Performance Monitoring & Revenue Generation: Business Planning, Business Performance Monitoring & Revenue Generation
- Leading the commercial, sales and service agenda for the branch: Leading the commercial, sales and service agenda for the branch (as part of a broader area); &
- Owning and delivering on all performance targets for the allocated branch (end to end accountability across scorecard elements)
- Customer Experience and Service: Proactively manage and build relationships to enhance the Absa Brand in the area as well as
- Managing cost & efficiencies: Apply effective & balanced cost management practices that ensures sales & service standards are within benchmark & aligned to best practice
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: August 9, 2025
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Job Summary
- To build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience within the scope of the Bank’s regulatory and compliance frameworks.
Job Description
- New Business Origination Manage and grow existing client relationships Involvement in credit related tasks Involvement in Assets under Management and Investments Stakeholder Management Query resolution Risk Management
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: August 11, 2025
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Job Summary
- To prepare specialist operations information for all stakeholders of the business for informed decision making and to support the business.
Job Description
- Operations support and advice: Provide complex specialist operations support, payments-related, advice and information to address operational issues in the business
- Change programmes: Play the role of SME on operational change and efficiency programmes
- Continuous improvement: Continuously identify and give input on ways to improve operations in the business
- Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: August 11, 2025
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Job Summary
- Accountable for managing the successful end-to-end delivery, coordination and embedment of a portfolio of transformational programmes (Value streams) that collectively achieve the desired strategic customer and commercial outcomes.
- This includes the digital transformation of existing digital channels and colleagues facing platforms, and the modernisation of core banking platforms
Job Description
Key Responsibilities:
- Trusted partner to business: Act as the trusted advisor to the business bringing thought leadership, structure and problem solving abilities to define how we optimally deliver on strategic outcomes
- Portfolio Leadership Across Value Streams: Lead and coordinate delivery across a portfolio of strategic initiatives spanning Channel and banking platform modernisation. Ensure alignment with regional priorities and enterprise transformation goals.
- Regional Delivery Oversight: Provide strategic oversight and delivery assurance across multiple African markets. Adapt delivery models to local contexts while maintaining consistency in governance and execution standards.
- Programme Management: Manage complex, cross-functional programmes that drive strategic performance improvements. Ensure integration across initiatives and alignment with enterprise architecture and change governance.
- Project Management: Monitor the progression of projects at every stage, ensuring scope, time, cost, and quality objectives are met. Champion agile and hybrid delivery methodologies.
- Agile Ways of Working: Champion agile delivery practices across the portfolio. Embed agile principles and frameworks (e.g., Scrum, SAFe, Kanban) to enhance responsiveness, collaboration, and value delivery.
- Quality Assurance: Establish and maintain quality standards across the portfolio. Implement continuous improvement practices and ensure delivery excellence.
- Stakeholder Engagement: Build and maintain strong relationships with senior stakeholders across the region, including business sponsors, technology partners, and external vendors. Facilitate transparent communication and decision-making.
- Team Leadership & Capability Building: Lead and mentor a team of senior delivery leads. Foster a high-performance culture, drive accountability, and support professional development across the region.
- Risk & Dependency Management: Identify and manage risks, issues, and interdependencies across the portfolio. Ensure proactive mitigation and escalation processes are in place.
- Governance & Reporting: Ensure adherence to governance frameworks. Provide accurate and timely reporting to executive leadership and steering committees.
- Innovation & Change Enablement: Promote a culture of innovation and agility. Support change management efforts to embed new ways of working and deliver sustainable transformation.
Preferred Experience:
- Proven track record in leading large-scale digital transformation portfolios and programmes across multiple geographies
- Experience in large scale customer and colleagues facing platform delivery, including delivery of Channel, CRM and other platform modernisations
- Track record in building Change delivery Capabilities and high performing teams that deliver large scale changes across multiple geographies
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: August 15, 2025
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Job Summary
- Drive the design and delivery of complex fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions & build architectural capability in Dev teams across an estate.
Job Description
Architecture
- Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
- Work in collaboration with delivery teams to independently analyse customer requirements & varying business capabilities & leverage analysis to identify & accurately spec / frame ‘the complex business problems we are aiming to solve’ with each solution design or solution evolution
- Through the above processes, leverage emotional, social & business / commercial quotient to understand consumers and the broader range of stakeholders, their opinions & perspectives and reconcile these within the solution designs (negotiation skills and dealing with complex and divergent stakeholder opinions are a must)
- Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
- Lead design thinking processes to successfully deliver solution blueprints & associated roadmaps
- Create end to end solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
- Design & or contribute to the design & implementation of detailed feasibilities & business cases
- Leverage a strong engineering background to make the right choices in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
- The above extends to identifying the best fit tools to be used for a particular solution, understanding those that would not be a good choice and leveraging researching skills to pivot towards something better
- Assume ‘one stop’ shop accountability for solution blueprint design & delivery decisions within an organization based on the above
- Work with project / program management teams to design solution roadmaps aligned to the strategic requirements of an organization and through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
- Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints
- Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
- Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
- Attend various Group & Business specific architectural design forums and present solution designs and detailed business cases for approval
- Leverage synthesis & creative problem skills to identify risk (impending danger & challenges) and work with a cross functional group of stakeholders across the value chain for support & direction
- Conduct solution reviews against defined customer metrics and ensure the ongoing achievement of business results through solution implementation
- Ensure a solid understanding of emerging & evolving architectural principles and hold one stop shop accountability for the evolution of solutions in alignment with these principles (where it makes sense to do so)
- Build architectural capability across delivery teams in a business to ensure ongoing evolution of skills in solution delivery
- Contribute to the architecture body of knowledge
- Contribute to the design & evolution of architectural principles and preferences
People
- Participate in peer reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
- Set & Cascade solution direction across technology delivery teams
- Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
- As an SME, support the proactive attraction, recruitment, development, & retention of strong technology teams across an estate
- Leverage and embed agile practices in delivery teams and work to build strong self-directed, high performance teams through agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
- Financial & Vendor Management, Risk & Governance
- Carry the ‘one stop shop’ accountability for all risk associated with solution design (from ideation to deployment)
- Apply the organization risk & governance frameworks
- Ensure solution design alignment to Group guidelines & ensure solutions are sustainable for the enterprise
- Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
- Ensure solution design alignment to regulatory requirements and continuously update knowledge on regulatory requirements for the successful design of new & evolution of existing solutions
- Deliver on time & on budget (always)
End Date: August 10, 2025
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Job Summary
- Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Administration: Effectively fulfil all required administrative duties, including tracking and reporting.
- Customer Experience: To provide service excellence and achieve customer satisfaction.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
- FSCA-Approved Qualification
- Regulatory Exam for Representatives (RE5)
- Experience As Per the FAIS Act
- Product Specific Training once Onboarded
- Class Of Business Training
- Continuous Professional Development
- Attest To Honesty, Integrity, and Good Standing
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
End Date: August 8, 2025
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Job Summary
- Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Administration: Effectively fulfil all required administrative duties, including tracking and reporting.
- Customer Experience: To provide service excellence and achieve customer satisfaction.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
- FSCA-Approved Qualification
- Regulatory Exam for Representatives (RE5)
- Experience As Per the FAIS Act
- Product Specific Training once Onboarded
- Class Of Business Training
- Continuous Professional Development
- Attest To Honesty, Integrity, and Good Standing
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
End Date: August 8, 2025
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Job Summary
- Direct and provide thought leadership to management in line with the ABSA Group Strategy.
- Define the strategy and own the end-to-end value chain within the area, ensuring its consistent capability and integration across countries, business lines, and corporate functions.
- Manage the bank's third-party relationships, stakeholder relations, and executive stakeholder management.
Job Description
Key Accountabilities:
Stakeholder Engagement and Management of Corporate Relations:
- Manage stakeholder expectations to ensure continuous levels of engagement by identifying and addressing needs, setting service standards and resolving issues in accordance with organizational procedures.
- Cultivates relationships that create trust, long-term partnerships and collaborations, and drives engagement with stakeholders.
- Establishes organization guidelines for stakeholder engagement and stakeholder management roadmaps.
- Formulates proactive processes that prioritize stakeholder engagement and cultural sensitivity. Initiates early engagement to allow time for buy-ins and consultations with stakeholders.
- Develop communication strategies to build and maintain successful relationships with key strategic stakeholders.
- Establish key stakeholder relationship management audit processes and criteria.
- Collaborates with relevant senior stakeholders to ensure implementation of feedback processes.
- Reviews and approves stakeholder engagement procedures, in line with emerging trends and regulations.
- Addresses escalated issues and leads negotiations to influence key stakeholder decisions.
- Establish insight generative processes that help identify key societal matters that impact the organisation, and what role and posture & position the organisation needs to take in relation to key stakeholders.
Strategy Formulation and Execution:
- Develop and implement executive stakeholder management strategies that enable the bank's senior leaders to effectively communicate with internal and external stakeholders.
- Monitor and measure the effectiveness of 3rd party relationships, stakeholder relations, and executive stakeholder management, and provide regular reporting and analysis to senior management.
- Identify strategic role players and stakeholders and engage all stakeholders, role players and industry forums to understand changes to strategy, regulations, and markets.
- Set and communicate a long-term strategy that clearly articulates strategic targets and metrics to align the delivery of the business strategy against the strategic objectives, targets and shareholder expectations.
- Set and oversee the execution of the business strategy, with enablement capability across the Business Unit.
- Translate the broad business lines strategy to drive the alignment of and integration of strategy across the value chain.
Customer Primacy:
- Build and sustain a system and culture that aligns and contributes to a positive customer experience to deliver the target customer experience and financial performance.
- Contribute as a key Group Marketing & Corporate Affairs ExCo member to the overall agenda internally and with external stakeholders, ensuring that the business line's agenda is appropriately managed and reported to all requisite stakeholders, particularly the Group ExCo.
- Display, portray, and translate a deep understanding of market shifts and competitive positioning from a capability insights perspective and devise plans that will support prioritisation efforts.
- Provide business insights based on market trends, competitor offerings and global best practices as it relates to the business lines.
Sustainable Growth:
- Influence, integrate and guide but also meet the organisationa’s growth ambitions.
- Partner with executive bodies (ExCo’s, business lines and functions internally to align strategic objectives.
- Translate objectives into delivery pipeline requirements to ensure insights are appropriate and that adequate business ownership and buy-in are created to realise the overall strategy.
- Perform an active role with the mandate to increase the business line's overall contribution to Group performance.
Client-Driven Innovation and Change:
- Provide input into the overall client experience.
- Stay abreast of industry trends and role players and ensure that business line is well positioned to provide competitive and industry-leading products and services.
- Strategically influence the development of products and services that meet or exceed customer needs and expectations, creating stakeholder value.
Leading Talent:
- Ensure compliance with all legal and regulatory requirements and maintain a strong understanding of industry trends and best practices.
- Manage a team of professionals responsible for 3rd party management, stakeholder relations, and executive stakeholder management, providing leadership, direction, and coaching to ensure successful execution of brand and marketing initiatives.
- Accountable for enabling people and culture aligned to brand value.
- Act as a second-level escalation point for all grievances raised in the functional area.
- Determine and analyse attestation, training, and development needs for direct reports, and ensure that these requirements are met.
- Ensure appropriate reward and recognition practices for all employees within the team.
- Ensure that poor performance is addressed, and relevant corrective actions are implemented.
Operational Effectiveness:
- Develop and manage the bank's 3rd party relationships, including agencies, vendors, and partners, to ensure effective collaboration and delivery of brand and marketing initiatives.
- Manage the capabilities with strategically identified stakeholders and 3rd party entities.
- Define the business line projects and track and manage the process, understand trends and dynamics.
- Drive strategic reporting requirements.
- Drive the development and tracking of tactical plans and scorecards and take corrective actions where required.
- Orchestrate the necessary process to facilitate regular strategic alignment between Group and the People & Culture function.
- Provide leadership in engagements with regulatory bodies and represent the area of accountability in key industry associations and forums where applicable.
- Use insights and knowledge gained from high-level reports and analyse complex comparative information to create scenarios to direct strategic intent.
Risk Compliance and Governance:
- Enforce corporate governance and risk compliance within the organization through the establishment of policies, compliance programs and management systems.
Minimum Requirements:
Education:
- Minimum: Post Graduate Degree (NQF level no.8)
- Master’s degree or equivalent (advantageous)
Preferred Experience:
- 10+ years (Stakeholder management) experience
- Media relations
Knowledge and Skills:
- Strategic thinking
- Solid commercial acumen
- Board/Exco level engagement
- Leadership
- Solid influencing skills
- Strong collaborator
Education
- Postgraduate Degrees and Professional Qualifications (Required)
End Date: August 11, 2025
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Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser.
- A professional introduction must be made to introduce the adviser and the services offered by the adviser.
- Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations
- To address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client.
- On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
- The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions.
- In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs.
- Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Key Accountabilities:
- Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
- Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to
- get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
- Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
End Date: August 8, 2025
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Job Summary
- Design, develop and oversee the deployment of new IT processes and any changes to the existing IT processes.
- Define and maintain the IT reference process framework and ensure it is leveraged across IT.
- Create and maintain a centralised repository of process and related artefacts (e.g., procedures, templates, forms). Identify and implement initiatives to improve efficiency and effectiveness of IT Processes.
Job Description
Process Engineering
- Communicating the reference processes and driving the adoption of processes across the IT organization
- Designing and developing / updating the IT processes, and overseeing deployment of the processes in the organization
- Monitoring and assessing existing processes to identify improvement opportunities
- Driving continuous process improvement initiatives and obtaining results thereof
- Ensuring completeness and currency of IT process repository
- Ensuring that standards are followed in process modelling
Accountability: Deliver & Support
- Create and maintain a centralised process and knowledge management repository and provide access as required to stakeholders in the organization.
- Own the IT reference processes: Update processes, communicate changes and ensure that reference processes are leveraged across IT through deployment and usage of processes and related documents in the organization.
- Analyse project successes and root causes of failures to streamline processes in all phases of project management.
- Monitor process performance based on defined parameters / conduct process performance diagnostics to identify improvement opportunities.
- Work towards continuous process improvement and the enhancement of quality and consistency of IT processes and methods across the organisation.
Education
- Bachelor's Degree: Information Technology
End Date: August 21, 2025
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Job Summary
- Join Our Elite Investigations Team at Absa Group Limited
- Are you a seasoned investigator with a passion for uncovering the truth and protecting organisational integrity?
- The Priority Investigations & Whistleblowing (PI&W) unit within Absa’s Compliance function is seeking a highly skilled Investigator to join our trusted team.
Job Description
About the Role
- As part of a high-impact unit, you will lead and support investigations into sensitive, complex, and high-risk matters across all business areas.
- These include financial crime, ethical breaches, regulatory misconduct, and whistleblowing cases.
- You’ll work closely with senior stakeholders, including Exco members, and represent the Head of Compliance with professionalism and discretion.
Key Responsibilities
- Conduct end-to-end investigations across fraud, corruption, market abuse, and more.
- Manage whistleblowing cases using our Case Management System.
- Engage with C-suite stakeholders and provide high-quality reports and recommendations.
- Collaborate across forensic and compliance teams to drive resolution and remedial action.
- Uphold confidentiality, legal compliance, and ethical standards.
What We’re Looking For
- A university degree or equivalent qualification in financial services.
- 7+ years of professional experience, including 3+ years in financial services.
- Proven expertise in handling sensitive investigations and stakeholder management.
- Strong analytical, communication, and report writing skills.
- Knowledge of relevant legislation (e.g., POCA, FCPA, UK Bribery Act).
- A collaborative team player with sound judgment and initiative.
- University degree or equivalent; or Financial Services Qualification or post graduate diploma, preferably in Forensic Accounting
- Why Join Us? Be part of a respected unit that carries the trust of leadership and plays a critical role in safeguarding the bank’s reputation. You’ll work in a dynamic, high-stakes environment where your expertise makes a real difference.
- Apply now to be a part of a team that leads with integrity, professionalism, and purpose.
Education
- Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)
End Date: August 21, 2025
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Job Summary
- We are looking for an experienced Manager to lead our Complaints Management team within the bank. In this senior role, you will manage a multidisciplinary complaints resolution team handling complaints across Integrated Channels which includes (but not limited to) Branch, Product and ATM
- You will also collaborate closely with key internal teams, including Product, Customer Experience, Insights management, Risk and Governance, Technology and Learning delivery to create a robust complaints management landscape, whilst driving high performance and quality resolution of complaints across Integrated Channels.
- This role calls for a people centric and goal driven leader who is passionate about Complaints management, Customer experience and People empowerment.
Job Description
MINIMUM REQUIREMENTS:
- Relevant degree (NQF level 7) or equivalent/ B -degree in business /Banking
- 3- 5 years Customer Experience/Complaints Management Experience
- 5 years Banking/Financial Services Experience
ADVANTAGEOUS:
- Management/Leadership experience
KEY RESPONSIBILITIES:
The high level duties of the role:
- Complaint Management: Oversee the effective and efficient management of complaints across Integrated Channels
- Team Leadership: Lead and mentor a complaints management team in driving results and a high-performance culture
- Risk and Conduct: Continuous monitoring and implementation of risk mitigation measures to ensure consistent adherence to the Absa Complaints standards as well as applicable regulatory requirements including but not limited to (Quality assurance, applicable risk and governance frameworks, satisfactory audit review outcomes, critical process assessments)
- Reporting: Regularly report on operational performance, emerging trends and themes and ensuring alignment with business objectives.
- Continuous Improvement: Continuous review and optimisation of operational processes within the complaints management capability to ensure speedy and efficient resolution of complaints including but not limited to process reviews, system enhancements etc.
- Stakeholder management: Collaborate with stakeholders across the bank in supporting the complaints management team to achieve speedy resolution of complaints as well as supporting initiatives aimed at reducing complaints
- Coaching and Mentorship: Coaching and mentorship of teams to foster empowerment, continuous learning and growth and development
WHAT’S ON OFFER:
- Autonomy to produce excellent results and drive excellent customer experience.
- Opportunity to influence and interact with senior management and a broad range of stakeholders
- Work in a multi-disciplinary environment
- Opportunity to co-create groundbreaking solutions for the bank and our customers
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: August 8, 2025
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Job Summary
- The Finance Business Partner is responsible for acting as the intermediary between business/operations and Finance.
- The Finance Business Partner is also responsible for leading financial planning activities (RAF/MTP/Outlooks), as well as maintaining the Finance Management Information (MI) to report on the financial and business performance of the BU.
- Specific Role Purpose: Role will be focused on building financial models using historical data; product related information based on various industry & internal inputs in support of business cases, strategic initiatives, potential new products and partnerships.
- The incumbent will be required to perform financial reconciliations’, analysis, and reporting in an accurate, complete and timely manner; and continuously seeks to improve operations by scaling automated financial processes to doing deep dives and trend analyses, to crafting financial solutions aligned to all appropriate controls, business financial health and growth objectives. The Finance Business Partner equips finance and business leadership with sound financial information to support decision making at all levels.
- The Finance Business Partner of the business enables achieving the operational objectives of the business by building an agile finance enablement to transform, to bring stewardship, financial integrity & insights to the current state of the business & its future possibilities to deliver on the new operating model and to achieve the business objectives set by Absa.
- The Finance Business Partner co-creates Finance capabilities required to lead to exponential growth and business effectiveness.
- The incumbent will also oversee treasury activities and maintain the approved funding structure of the business.
Job Description
Commercial Finance Execution Accountabilities
- Serve as a subject matter expert on financial data integrity, accounting processes, reconciliations’, analysis and reporting for end-to-end Financial Management in business area.
- Develop and sustain knowledge and experience on the end to end processes, including relevant systems within scope of work.
- Responsible for continuous operational excellence and real-time responsiveness of finance to enable business to achieve growth and profitability objectives.
- Prepare for all planning cycles in advance and ensure adequate engagement with the relevant finance and business teams.
- Focus on information-driven performance improvement and formulate data into easy access standardised views.
- Ensure that the CFO and senior managers are appraised of key financial issues that need to be raised with executive leadership to enable integrity and timely management the BU.
- Create unprecedented, seamless customer experiences via finance BU enablement.
- Embrace our distinctive brand aspiration and infuse in business.
- Identify and innovate operating practices to optimize the function. Embrace digital solutions.
- Drive continuous process efficiency, financial rigor and controls.
- Adopt what’s ‘best for absa’ approach in finance practices.
- Have a holistic eco-system view of business, that is, geography, customer, channel and product in developing information views of business.
- Book of work contribution: Build innovative finance business case financial information, insights and benefits tracking’s’ solutions to continuously inform management decisions.
- Transform and evolve Finance planning, tracking and control processes.
- Know BU financial ambitions and balance sheet aspirations of PSC in performance reporting.
- Contribute to the effectiveness of the core finance processes for PSC Finance (annual planning, forecasting, spend trajectory and reporting).
- Understand and integrate Treasury, Risk, and Finance data from a BU perspective, where appropriate.
- Influence the build of a leading global payments hub, where applicable.
- Maintain stewardship and excellence which drives performance and sustainable growth through preservation of financial integrity.
- Be an active force for good in society through business execution.
- Contribute to BCM & cybersecurity processes relevant to the BU and finance execution.
Financial Reporting Accountabilities
- Build trust in the finance function through the creation of a single source of financial information which is corroborated by related management information sources and alignment to the agreed accounting principles, methodologies, and underlying data are correctly applied.
- Generate innovative easy to comprehend progress reports for leaders on their strategic agenda, short-term and long-term plans and investments, operational success metrics, efficiencies, risks and mitigations.
- Interact with the stakeholders to agree minimum quality standards, as well as an agreed method of communicating and resolving any identified quality deficiencies in the reporting process.
- Own the process of delivery of high-quality information for regular and ad-hoc enhanced reporting to agreed requirements, timelines, and standards.
- Act in line with the correct governance and control frameworks across the Finance team, as well as for proactively addressing any deficiencies and exceptions.
- Develop and implement control procedures as deficiencies or exceptions are identified which support the production of error-free reports. Assess and drive improvement of business accounting practices and policies.
- Take a commercial view on business and provide contextual insights into performance reports.
- Integrate advanced modelling and analysis capability to provide actionable intelligence, beyond data within the function.
- Generate finance narratives and insights driving business; and build pioneering new propositions.
- Ensure appropriate, quality and timeous delivery of accurate financial and non-financial management information to support business objectives and expectations, including appropriate financial and non-financial metrics, valid and insightful comments and packaging the information in a relevant and appropriate manner.
- Deliver reporting reflecting deep commercial, holistic understanding, coherency, clarity, and contextualisation. Tell the story with passion and conviction.
- Provide thought-leadership, insight, influence and challenge on evolving stakeholder information requirements and reporting processes to deliver analytics.
- Align to processes around month-end, year-end and planning cycles across the PSC finance community and BU based on the requirements from Group. Prepare for all cycles in advance and ensure adequate engagement with the relevant finance and BU teams.
- Manage the production of regular, high quality, standardised financial and non-financial reporting and analytics to Business and Finance; and focus on effective collaborative stakeholder hand-offs in the production.
People Investment Accountabilities
- Peer responsibility: Coach, inspire, engage, mentor and develop finance and business savvy leaders.
- Network with finance colleagues across ABSA and create awareness of challenges, opportunities and issues and encourage collaboration
- Focus on Finance skills evolution and remaining relevant.
- Embrace the value of finance partnership in Management Information, Advanced Analytics, business growth opportunities, and partnerships into the core of our business.
- Ensure deep personal understanding of income statement, balance sheet, margin returns, variance analysis, capital and liquidity requirements, revenues, assets, liabilities and capital, expenses, headcount analytics and other key ratios through relevant business engagement.
Role / Person Specification
- Minimum holding of a Post Graduate Degree (NQF level no.8+), CA (SA) or CIMA or MBA qualification preferred.
- 5+ years professional financial management experience (including articles if applicable)
- 2+ years Banking Experience desirable
Knowledge and skills:
- Experience in executing finance processes.
- Experience in building financial models and an advanced Excel user
- Experience in financial planning and risk assessment
- Broad Finance including strategic, commercial, legal, risk and operational aspects
- Understanding of the financial services sector within a professional business environment
- Knowledge of building collaborative work environments
Education
- Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)
End Date: August 11, 2025
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Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser.
- A professional introduction must be made to introduce the adviser and the services offered by the adviser.
- Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations
- To address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client.
- On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
- The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions.
- In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs.
- Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Key Accountabilities:
- Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
- Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to
- get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
- Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
End Date: August 8, 2025
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser.
- A professional introduction must be made to introduce the adviser and the services offered by the adviser.
- Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations
- To address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client.
- On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
- The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions.
- In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs.
- Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Key Accountabilities:
- Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
- Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to
- get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
- Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
End Date: August 8, 2025
go to method of application »
Job Summary
- The role is accountable for implementation of the CIB: Investment Bank, Global Markets Human Capital strategy, as guided by the People Lead for Investment Bank and in collaboration with the Group and CIB Human Capital Teams, in partnership with the Global Markets leadership team.
- The incumbent will be instrumental in driving strategic HR initiatives, fostering a high-performance culture, and supporting the growth and development of our global talent pool.
The role is suited to an individual with the following credentials:
- Bachelor’s degree in human resources, Business Administration, or related field
- Proven experience working as a senior HR Business Partner role within a Corporate and Investment Banking environment essential
- Strong understanding of HR best practices, employment law, and regulatory requirements
- Excellent communication, interpersonal, and influencing skills, with the ability to build strong relationships at all levels of the organization
- Strategic thinking and problem-solving abilities, with a track record of driving results and delivering value-added HR solutions
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
- If you are passionate about driving organizational success, fostering a culture of excellence, and making a meaningful impact within a global financial institution, we invite you to apply for the Business Partner role with our Global Markets team at Absa Corporate and Investment Bank.
- Join us in shaping the future of banking and unleash your potential with Absa.
Job Description
- As a Human Capital Business Partner to the Global Markets team, you will play a pivotal role in aligning HR strategies with business objectives, driving organizational effectiveness, and fostering a culture of collaboration and excellence within the Global Markets division.
- You will serve as a trusted advisor to business leaders and colleagues, providing strategic HR guidance and support to facilitate the achievement of key business goals.
Strategic HR Leadership
- Collaborate with Global Markets leadership to develop and implement HR strategies that support business objectives and drive performance.
Talent Management
- Partner with the Talent Acquisition team to attract, develop, and retain top talent within the Global Markets division.
Performance Management
- Drive performance management processes, including goal setting, performance reviews, and development planning, to ensure alignment with business objectives and employee growth.
Employee Relations
- Act as a primary point of contact for employee relations matters, providing guidance, coaching, and resolution of issues to foster a positive work environment.
Change Management
- Support organizational change initiatives within the Global Markets team by providing change management expertise and facilitating smooth transitions.
HR Analytics
- Utilize HR data and metrics to identify trends, insights, and areas for improvement, driving data-driven decision-making within the Global Markets division.
Compliance and Risk Management
- Ensure compliance with HR policies, procedures, and regulatory requirements, mitigating risks and promoting ethical conduct within the organization.
Employee Engagement
- Develop and implement initiatives to enhance employee engagement, morale, and satisfaction within the Global Markets team, fostering a culture of inclusivity and belonging.
Education
- Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)
End Date: August 15, 2025
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser.
- A professional introduction must be made to introduce the adviser and the services offered by the adviser.
- Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations
- To address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client.
- On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
- The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions.
- In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs.
- Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Key Accountabilities:
- Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
- Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to
- get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
- Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
End Date: August 8, 2025
go to method of application »
Job Summary
- To deliver project management administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Project administrative Activities: Performing project-related administrative tasks such as maintaining information files, completing project documentation and processing paperwork.
- Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production
- Meeting deadlines: Completes tasks timeously
Education
- National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)
End Date: August 8, 2025
go to method of application »
Job Summary
Job Description Summary
- To provide specialist advice and support in the development and implementation of quantitative analytics, planning and associated service delivery processes, methods and techniques; enabling the provision of sound product development expertise.
Job Description
Accountability: Model development
- Develop IFRS9 and/or Regulatory Capital models in-house through sound methodologies and statistical analysis.
- Enhancing / refreshing existing models already in place.
- Proficiency in SAS coding is essential.
- Updating models to reflect latest forecasted macro-economic factors; and communicating this impact.
- Testing that model build data is of sufficient quality and completing statistical data analysis to ensure this.
- Producing detailed model build documentation.
- Assisting the model implementation team through answering technical questions around the model workings (inputs to the model, calculations performed, etc.) and with testing (comparing implementation results with documented model) to ensure the model is implemented correctly
- Develop theoretical understanding and practical application of models.
- Ensure full governance processes for modelling are complied with from model inception and build through to validation and sign-off by completing all relevant documentation according to the Absa Model Risk Policy. This includes responding to Independent Review questions and reworking the model build to resolve issues raised.
- Provide detail around the appropriateness of models.
- Perform and report impact analysis, including that of model updates.
- Work in a manner that allows models to easily be revisited or handed over.
Accountability: Stakeholder management
- Actively engage stakeholders (model users, validation team, monitoring team, regulators) to be fully engaged in process and delivery through email discussions, group meetings and one-on-one discussions.
- Present impacts of model updates / model refreshes.
- Generate appropriate challenge on model builds from around the cluster by discussing model build detail and ideas.
- Manage key stakeholders across the business by ensuring their issues, objectives and priorities are reflected in the agreed solutions.
- Explaining methodologies and data feeds to stakeholders when needed.
- Develop and maintain relationships with relevant business units by understanding the business units' requirements and obtaining feedback.
- Interact with Credit teams when details of their operational processes is required to understand the data / incorporate into the model methodology.
Accountability: Consultancy
- Share insights on the models for which you are responsible for. E.g., on the data used to build the model, drivers of the model, methodology, etc.
- Perform analysis on models to understand impacts, changes, etc.
Accountability: Governance and Adherence
- Familiarise yourself with Absa’s internal Model Risk Governance requirements and relevant Standards.
- Familiarise yourself with the regulations which govern model methodologies.
- Ensure that work which is performed adheres to the above.
Qualifications
- Statistics/Mathematics or similar. · Bachelor Honours Degree: Actuarial Science, or · Bachelor Honours Degree: Applied Mathematics, or · Bachelor Honours Degree: BMI – Business Management and Informatics, or · Bachelor Honours Degree: Mathematics, or · Bachelor Honours Degree: Statistics
- SAS programming proficiency
- Years of experience: 1 - 5 years
Education
- Bachelor Honours Degree: Actuarial Science (Required), Bachelor Honours Degree: Applied Mathematics (Required), Bachelor Honours Degree: BMI - Business Management and Informatics (Required), Bachelor Honours Degree: Statistics (Required)
End Date: August 8, 2025
Method of Application
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