Latest Openings at ADvTECH

PRIMARY PURPOSE OF THIS JOB:

• The Customer Relations Officer is the first line of support for students and prospective students, providing high-quality, solutions-driven service in alignment with our commitment to gold-standard student experiences. This role ensures that queries are resolved efficiently and professionally, supports the roll-out of national student service initiatives, and works cross-functionally with campus heads and internal teams to maintain a consistently exceptional service experience across all campuses.

KEY RESULT AREAS

Student Query Resolution

• Respond to student and prospective student queries via the Assist platform, email, and phone in a timeous and customer-centric manner.
• Troubleshoot student concerns and facilitate resolution in collaboration with relevant departments (Finance, Academic, Admissions, Campus Teams, etc.).
• Ensure that all service interactions are tracked, escalated, and resolved according to internal SLA timelines.
• Develop and maintain response templates, FAQs, and support resources for high-frequency queries.

Student Experience & Service Excellence

• Maintain a high standard of professionalism, warmth, and empathy in all student communications.
• Escalate complex cases while continuing to act as a consistent support touchpoint for the student.
• Assist in the creation and maintenance of a customer service playbook and tone-of-voice guidelines.

Cross-Functional Support & Issue Tracking

• Coordinate with Campus Heads, Lecturers, CEAs and CCCs to support student issues requiring onsite follow-up.
• Identify recurring student concerns, feedback, or process gaps and provide insight to the Student Services Manager for continuous improvement.
• Support issue resolution through follow-ups and holistic case management approaches for unresolved or multi-departmental queries.

Reporting, Feedback & Analysis

• Compile weekly and monthly service reports detailing query volumes, types, response rates, and unresolved cases.
• Conduct root cause analysis of repeated concerns and share insights with leadership and relevant departments.
• Track and report on student satisfaction indicators or sentiment analysis trends from service interactions.

Operational Implementation of Student Service Initiatives

• Support the national implementation and consistency of student service initiatives across all campuses.
• Participate in the planning and logistics of projects such as Student Orientation, Passport implementation, or retention campaigns.
• Collaborate with marketing and operational teams to align communications and roll-outs.

Training and Knowledge Sharing

• Assist in onboarding campus-based teams on Assist platform usage, tone of voice, and student service best practices.
• Deliver refresher training or contribute to learning materials to ensure consistency in service delivery.
• Help maintain a knowledge hub of guides, policy interpretations, and system walkthroughs.

Omnichannel Communication Monitoring

• Monitor official inboxes and social media platforms for inbound queries, and respond or escalate accordingly.
• Uphold brand tone and service standard across all digital platforms and ensure timely engagement.

Retention & Student Relationship Support

• Identify at-risk students based on service interactions and flag them for follow-up with the academic or pastoral support teams.
• Support the implementation of retention and re-engagement strategies / campaigns by ensuring positive service touchpoints.
• Participate in student satisfaction surveys and post-service feedback collection initiatives.

QUALIFICATION & EXPERIENCE REQUIREMENTS:

• Matric (compulsory)
• Higher Certificate (NQF05) in Hospitality, or similar (Diploma or Degree in advantageous)
• Minimum 2 years of customer service or student support experience
• Experience working with CRM, ticketing systems, or educational support platforms is an advantage

SKILLS REQUIREMENT:

• Excellent written and verbal communication
• Calm, empathetic, and solutions-oriented approach
• High attention to detail and administrative accuracy
• Tech-savvy with comfort in using service platforms (e.g., CRM, ticketing, internal systems)
• Proactive problem-solver with strong interpersonal skills
• Ability to collaborate across teams and manage cross-functional service delivery
• Analytical mindset with ability to identify patterns and trends from queries
• Passionate about service and student success

Deadline:11th July,2025

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Duties

Intersen phase Educators will be expected to establish and further extend students basic education foundations and to guide them toward developing abstract thought and successfully completing independent work across all the areas of their various curricula. They will need  :-

• To deliver future focused education in which students are motivated, inspired and challenged;
• To demonstrate strength of character, integrity and professionalism, at all times
• To develop and maintain constructive and ongoing partnerships with colleagues, parents, guardians and members of the community
• To communicate and collaborate with all members of the learning community in a positive, respectful and open-minded way

 They will be accountable for the following specific areas of performance :-

• Academic Delivery
• Academic Assessment & Reporting
• Student Behaviour Management
• School Brand Ambassadorship
• Administration
• Health & Safety

Qualifications & Experience

• An undergraduate degree (NQF level 6) and PGCE or B. Education (Intermediate, Intersen or Senior Phase)
• SACE certification and a police clearance are requirements
• 2-5 years Teaching Experience
• Computer and digital literacy
• First Aid

Attributes & Competencies

• A Lifelong learner who continually undertakes personal inquiry, reflection and action to inform their practice and understanding of teaching & learning and remains abreast of global education trends
• Demonstrated planning and organisation skills with superior detail orientation
• Exceptional interpersonal skills with excellent written and verbal abilities and professional presentation skills
• A proven track record of managing professional relationships with maturity and high EQ
• Professional time management is a minimum requirement of the role
• Demonstrated evidence of the ability to think critically and problem solve appropriately
   

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Key Performance Areas

• Maintain good relations while at schools by upholding the IIEs Varsity College’s good reputation.
• Evaluating teaching experience lessons and providing students with valuable feedback and guidance.
• Directing students to good teaching practice and ethics within the teaching profession.
• Communicate with students and staff effectively.
• Have a flexible schedule to accommodate student evaluations during school hours.

Competencies required:

• Good communication skills and interpersonal skills to strengthen school partnerships.
• Strong organising and administrative skills
• Open to development
• Time Management Skills
• Scheduling lesson evaluations with students.

Minimum Education Requirements: 

• An Honours (NQF8) and or Postgraduate Diploma in Education (at NQF level 8) in Education.
• The undergraduate or postgraduate qualification must include a focus on teaching at the Foundation Phase and/or Early Childhood Teaching.

Minimum Experience Requirements:

• A minimum of 5 years teaching experience in the foundation phase in which they will supervise students.

Deadline:16th July,2025

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Duties and Responsibilities:  

Collections/Handover                                                                                                 

• Collections on outstanding accounts as per assigned aging. 
• Following protocol in line with Standard Operating Procedures when dealing with different aging buckets.                                                                                                 
• Receiving inbound calls/ ensuring outbound quality call quota is reached daily/weekly/monthly.  
• Meeting monthly collection targets and reducing portfolio risk.                
• Ensure that all payment plans are adhered to.                               
• Escalation and assistance of account related queries (Billing/statements/Payments).   
• Ensure all debit order returns are dealt with immediately and account payers are contacted to settle arrears and informed of rejection fee. First priority is to re-activate rejected debit order.
• Ensure follow-ups are done on PTP's (Promise to pay) made on specific dates.
• Manage holds on all accounts (current to be removed/arrears to be added).
• Ensure suspensions/Handover list are sent to CSCC/NSCC first to be checked before sign-off. Prepare handover pack in accordance with check-list and send to CSCC/NSCC for approval and upload.
• E-mails/Letters on overdue accounts must be sent at the appropriate time and in accordance with aging bucket.
• Detailed notes to be inserted on Excalibur for each account monthly as per assigned Age. Relevant contact information and debit order details if applicable must be confirmed and updated.                                                                                                 

Administrations/Customer Service                                                                                                     

• Prepare documents for adjustments/refunds/transfers/Bursaries/ payment plan changes for approval by Campus Senior Credit Controller/Natinal Senior Credit Controller and action once approved.
• Accurate processing of unallocated payments.                                             
• Work closely with the admissions team by preparing pro rata calculations on cancellations. 
• Credit balance investigations and updating status/notes on portal.        
• Assisting with administration functions as and when required.                        
• Handle account payer/student queries or compliants and provide appropriate solutions and alternatives. 
• Assisting and dealing with queries via FreshDesk (VC Assist) and walk-ins.
• Build sustainable relationships with internal and external stakeholders through open and interactive communication in-order to resolve outstanding account queries.
• Handle account payer/student queries or compliants and provide appropriate solutions and alternatives. 

Quality Management & Reporting                                                                                                       

• This will include the evaluation of all other KPA (Key Performance Area).
• Items such as quality of work, deadlines met, and query handling will be checked.
• Quality of e-mails, calls and letters sent will also be evaluated.                      
• Quality of notes and information saved in Excalibur. 
• Reports and documents prepared and sent to CSCC/NSCC.    

Competencies required:                                                                                                         

• Knowledge of Full Function Credit Control. 
• Knowledge of Accounts Receivables/Debit Orders /Bank Statements.           
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments.
• Good Interpersonal skills/Customer Service driven.                                 
• Analytical and Problem solving skills.                                                     
• Sound numerical skills.                                                                                                  
• Best suited to a friendly, organised person who works accurately and is able to handle pressure.
• Honest, trustworthy and ethical.                                                                                                 
• Time management skills.
• Ability to produce basic reports using Microsoft Office.

Minimum Qualification Requirements:

• Minimum of Matric, Credit Management / Bookkeeping /Financial qualification advantageous.

Minimum Work Experience Requirements:

• Minimum of 2 years credit control experience.

Deadline:6th July,2025

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Duties
Educators in the FET phase will be responsible for planning, organizing and implementing appropriate instructional programs in a high school environment that guide and encourage students to develop and fulfil their academic potential and prepare them for life after graduation. They will need  :-

• To deliver future focused education in which students are motivated, inspired and challenged;
• To demonstrate strength of character, integrity and professionalism, at all times
• To develop and maintain constructive and ongoing partnerships with colleagues, parents, guardians and members of the community
• To communicate and collaborate with all members of the learning community in a positive, respectful and open-minded way

 They will be accountable for the following  specific areas of performance :-

• Academic Delivery
• Academic Assessment & Reporting
• Student Behaviour Management
• School Brand Ambassadorship
• Administration
• Health & Safety

Qualifications & Experience

• A degree (NQF level 7) and PGCE or B. Education (FET) with a specialization in the subjects to be taught
• SACE certification and a police clearance are requirements
• 2-5 years Teaching Experience
• 2-5 years Specialist subject teaching
• Computer and digital literacy
• First Aid

Attributes & Competencies

• A Lifelong learner who continually undertakes personal inquiry, reflection and action to inform their practice and understanding of teaching & learning and remains abreast of global education trends
• Demonstrated planning and organisation skills with superior detail orientation
• Exceptional interpersonal skills with excellent written and verbal abilities and professional presentation skills
• A proven track record of managing professional relationships with maturity and high EQ
• Professional time management is a minimum requirement of the role
• Demonstrated evidence of the ability to think critically and problem solve appropriately
   

go to method of application »

Duties
Educators in the FET phase will be responsible for planning, organizing and implementing appropriate instructional programs in a high school environment that guide and encourage students to develop and fulfil their academic potential and prepare them for life after graduation. They will need  :-

• To deliver future focused education in which students are motivated, inspired and challenged;
• To demonstrate strength of character, integrity and professionalism, at all times
• To develop and maintain constructive and ongoing partnerships with colleagues, parents, guardians and members of the community
• To communicate and collaborate with all members of the learning community in a positive, respectful and open-minded way

 They will be accountable for the following  specific areas of performance :-

• Academic Delivery
• Academic Assessment & Reporting
• Student Behaviour Management
• School Brand Ambassadorship
• Administration
• Health & Safety

Qualifications & Experience

• A degree (NQF level 7) and PGCE or B. Education (FET) with a specialization in the subjects to be taught
• SACE certification and a police clearance are requirements
• 2-5 years Teaching Experience
• 2-5 years Specialist subject teaching
• Computer and digital literacy
• First Aid

Attributes & Competencies

• A Lifelong learner who continually undertakes personal inquiry, reflection and action to inform their practice and understanding of teaching & learning and remains abreast of global education trends
• Demonstrated planning and organisation skills with superior detail orientation
• Exceptional interpersonal skills with excellent written and verbal abilities and professional presentation skills
• A proven track record of managing professional relationships with maturity and high EQ
• Professional time management is a minimum requirement of the role
• Demonstrated evidence of the ability to think critically and problem solve appropriately

Deadline:11th July,2025

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Job Purpose:

• The online Student Wellness Manager is accountable for overseeing the overall psychosocial wellbeing of distance learning students through providing counselling services, social education and awareness programmes and life skills development.

Duties and Responsibilities:
Counselling

• Implementation of on-site primary counselling services, trauma containment & crisis management
• Marketing & Promotion of the service to students
• Maintaining of case files and counselling statistics within SACSSP/HPCSA standards

Community Engagement (CE)

• Create a campus specific planner for CE projects and manage the implementation thereof for each site
• Ensure the active functioning of the CE committee of the Student Council
• Monitor, evaluate and analyse projects to inform future planning & measure impact of projects

Management of the Student Council

• Plan and implement the SC election process
• Provide enough training, team building and development opportunities for the SC
• Ensure the active participation and engagement of SC members in campus life through the various committees, portfolios, meetings and other related activities as per the SC process

Social Awareness & Education

• Design and Plan effective Social Awareness & Education Campaigns aimed at addressing campus specific needs
• Manage the effective implementation of such programmes
• Evaluation and analysis of Programmes to inform future planning

Reporting

• Fortnightly Reporting on all KPAs
• Consolidated Semester Reporting
• Completion of all online tracking systems
• Update graduate database

Requirements:

• NQF Level 8 Qualification in Social work or counselling psychology
• NQF Level 9 Qualification in Social work or counselling psychology (Advantegeous)
• Registration as a Social Worker with the SACSSP or a registered Counsellor or Psychologist with the HPCSA
• 1 – 2 years of face-to-face counselling experience, post-qualification
• 2-3 years’ experience working with the youth.
• Comfortable using technology for uploading and accessing client files.
• Availability on evenings and weekends is considered a plus.

Deadline:16th July,2025

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Job Purpose:

• The Financial Administrator is responsible for any financial related task of the campus and ensures all finance administration is complied with on site.

Duties & Responsibilities:

• This position records the day-to-day financial transactions of the Campus and is responsible for writing up/recording, the daily receipts, payments in the correct ledger account.
• Assist with cash sales collected and banking,
• Responsible for the Cash up procedure and daily banking of all receipts, electronically or on site
• Responsible for providing copy of account statements on request.
• Billing of sundry cash receipts (Student cards/supplementary exams/special exams)
• Assist Account payers/students with Account queries (if cannot assist - Directing account payer/student telephone/booth, to talk to Central debtors
• Daily reconciliation of all Cash ups/manual receipts
• Refund requests, hand letter of requirements to Account payer/student; load all necessary documents on cheque tracking.
• Assist with suspension of student cards – from list provided by Central debtors.
• Ad hoc responsibilities as specified.

Minimum Requirements:

• Higher Certificate in Accounting/ Finance
• Diploma in Accounting is ideal.
• 1-2 years’ experience as a Financial Administrator
• Experience within a higher education institute is preferable.

Key Competencies:

• Must be highly skilled in dealing with financial and numeric data.
• Must be highly skilled in use of Excel Spread sheets.
• Knowledge and understanding of the South African higher education systems and regulatory framework.
• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment.
• Effective communication skills

Deadline:11th July,2025

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Job Summary:

• We are seeking a dedicated and passionate Intermediate Phase Teacher to join our team. The ideal candidate will be responsible for teaching students in grades 4-6, creating engaging lesson plans, assessing student progress, and collaborating with colleagues to create a positive learning environment.

Responsibilities:

• Develop and implement age-appropriate lesson plans for students in grades 4-6
• Assess student progress and provide feedback to help students improve
• Collaborate with colleagues to create a supportive and inclusive learning environment
• Communicate effectively with parents and guardians about student progress and behavior
• Participate in professional development opportunities to improve teaching skills
• Maintain accurate and up-to-date student records

Qualifications:

• Bachelor’s degree in Education or related field
• Teaching certification or qualification
• Previous experience teaching in the Intermediate Phase (grades 4-6)
• Strong communication and interpersonal skills
• Ability to work collaboratively with colleagues and parents
• Knowledge of current educational trends and best practices
• Passion for working with students and helping them succeed
• Must have remedial experience or training

Deadline:11th July,2025

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Overall Purpose of the Job responsibilities are: 

• This position will manage and maintain a sustainable, systematic approach to purchasing across all ADvTECH brands so as to  contribute to optimizing this part of the supply chain. To oversee the full procurement cycle, ensuring efficient acquisition of goods and services. It will proactively support the Procure to Pay Lead in driving ongoing standardization, change, and continuous improvement within operational accounting and transactional processing across the ADvTECH Group

Procurement Management

• Implement the group procurement strategy in line with objectives set by the Procure to Pay Lead.
• Provide actionable recommendations to improve procurement strategy and operational efficiency.
• Operationalize and maintain central procurement services, systems, control frameworks, and compliance with policies and industry legislation.
• Analyze procurement data to develop category plans and propose cost-saving methodologies.
• Oversee daily procurement operations, ensuring compliance with procurement policy and procedures.
• Maintain comprehensive procurement documentation and records from initiation to completion.
• Recommend policy and procedure enhancements to ensure compliance and process success.
• Coordinate with internal departments to ensure effective and timely procurement of goods and services.
• Lead, train, and supervise purchasing clerks, ensuring team capability and compliance.
• Review and monitor capital purchases for policy compliance.
• Compile accurate reports and maintain a reliable spend analysis database.
• Continuously improve purchasing methods and processes.
• Provide necessary training to procurement team members to support business needs.
• Lead, train, and supervise purchasing clerks, ensuring team capability and compliance.
• Review and monitor capital purchases for policy compliance.
• Integrate best practices and market research to secure optimal pricing and terms.
• Identify opportunities for supplier rationalization and manage the transition to a more efficient supplier base.
• Establish and review processes for all contracts, supplies, and suppliers to maximize value for money, including the development of an Approved Supplier List.
• Drive improvements in the company’s BBBEE scorecard, calculate spend, and prepare for annual audits.
• Engage with business units to identify procurement priorities and allocate resources accordingly.
• Set and monitor annual procurement savings targets in conjunction with business objectives.

Supplier Management

• Identify and source suppliers that meet ADvTECH’s requirements.
• Ensure suppliers deliver goods and services as per agreed standards of price through benchmarking exercises.
• Build and maintain strong relationships with key suppliers to ensure value for money and high service satisfaction.
• Identify and implement supplier consolidation opportunities for efficiency.

Contract Management Alignment

• Collaborate with the Contracts Manager to evaluate tender proposals and select suppliers in line with internal policy.
• Review existing contracts with the Contracts Manager to identify opportunities for improved value for money.
• Provide inputs to Service Level Agreements (SLAs) and key performance indicators (KPIs) to the Contracts Manager to manage supplier performance

Customer Relationship Management

• Build & maintain strong customer relations  with internal customers in the respective Brands and with vendors/ suppliers
• Handle customer complaints and lead the provision of support to customer and vendors
• Monitor queries logged on Freshdesk and ensures the satisfactory resolution of these
• Identify training & development needs amongst Brand and GSS staff on procurement policies and procedures
• Initiate the provision of the required training, as appropriate

Education (Formal Qualification required)

• Bachelor’s degree (Supply Chain and Operations / MCIPS / equivalent)