Latest Openings at NECSA

Key Performance Areas   

Sales

• Achieve set annual sales targets and increase revenue and market share.
• Travel to defined geographies to sell life science products.
• Achieve the required number customer visits. 
• Build and manage relationships between AEC-Amersham and customers and/or relevant suppliers.
• Provide training, technical support and after sales service to customers on an ongoing basis.
• Meet and exceed customer expectations.
• Provide competitive information such as product specifications, pricing data, or bundling arrangements to establish negotiated pricing contracts for assigned products. 
• Perform product demonstrations, installations, and application support.
• Improve product knowledge and sales techniques.
• Identifies the need for new products.
• Identify new clients and opportunities within existing business environment.
• Prepare quotations and ensure follow-up.
• Complete and submit tenders accurately.
• Monitor sales/backorders of products.
• Identify and manage exhibitions and congresses.
• Assist with sales support to branches.

Marketing

• Be able to conduct research to identify competitors, their product strategies, future requirements of the market, market trends and identify areas of potential sales successes (Competitor Analysis)
• Introduce and manage marketing strategies for present and future product ranges (under supervision)
• Identify and manage exhibitions and congresses with management and support staff
• Identify advertising and promotional requirements for AEC-Amersham
• Ensure availability of marketing and sample material with the assistance of the internal sales support staff
• Provide input on proposed special offers to Sales Manager to drive sales in a specific area
• Compile Marketing Plans when new products are launched (under supervision)

Stakeholder relations

• Update suppliers’/customers’ contact details.
• Assist with sales support to branches.
• Attend and participate in sales meetings.
• Ensure that applicable queries are escalated to suppliers when necessary.
• Build on relationships with principals to ensure support channels are present when required.
• Use initiative to liaise effectively with all stakeholders.

Administration

• Prepare quotations.
• Submit quotations/pro-forma invoices within 24 hours of request (under supervision if need be)
• Follow-up on quotations/pro-forma invoices.
• Complete tenders accurately and submit prior to deadlines.
• Submit reports to Sales Manager.
• Hybrid position and must have facility to accommodate this.
• Provide sales forecast
• Update SAP Activities post customer visits or important telephone calls.
• Update Outlook Electronic Calendar and Activity reports daily
• Manage conflict/complaints in an effective and professional manner
• Create and share knowledge base with colleagues and customers
• Relevant problem-solving skills within working environment
• Input on price list updates

Compliance

• Attend compulsory SHEQ meetings.
• Adhere to company’s SOPs

Job Requirements:  

The incumbent must display the following:  

  Knowledge and skills:   

• Sound knowledge and understanding of the completion of administrative tasks according to procedures. 
• Knowledge and understanding of the principles of business, the application thereof, the opportunities within business and the seizure of such opportunities. 
• Sound Knowledge and understanding of the business objectives and interpretation thereof to achieve business success. 
• Sound knowledge and understanding of the charging process, average period of payment and the impact on the commercial viability 
• Sound knowledge and understanding of the Code of Marketing Practice, the regulatory requirements, and the implication of non-compliance to the Code
• Sound knowledge and understanding of the competitor products and services and the possible impact on the company. 
• Sound knowledge of the selling process, with measurable achievements.
• Knowledge and understanding of the modules and components of the SAP system to enable performance of outputs
• Sound knowledge and understanding of the products and services provided by the organization and the application of each product and service
• Sound knowledge and understanding of the specific subject matter related to the field of expertise
• Knowledge and understanding of how to present something formal or official, in the form of a document.

Requirements

Minimum Qualifications and Experience:  

• Diploma/Degree in the respective sector, preferably in the Life Science/ Laboratory Field, Biomedical Technology/BSC / experience in the relevant field.  
• 3-5 years’ experience in life sciences/medical sales environment.
• Computer literate.

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Key Performance Areas:  

Prepare and manage sales documents

• Check and confirm stock availability in warehouse with supporting teams.
• Prepare Pro-forma Invoice for cash customers: invoice customer for goods that they will receive in advance so that they pay prior to collection of the product.
• Extrapolate SAP data to support the Sales Manager/ Sales Team with monthly reports.
• Prepare quotations for customers on request and follow-up.
• Compile quotations/RFQ’s/Tenders for current and prospective customers by utilising the GP calculator, landed costs and budgeted GP’s.
• Submit RFQ’s, quotations and tenders before closing dates.
• Maintain comprehensive database and calculate monthly conversion rate.
• Obtain freight prices from Logistics Company for delivery if customer is outside of Gauteng.
• Responsible for updating Supplier and Customer price list.
• Responsible for updating Supplier and Customer contact database.
• Maintain the electronic filing system on shared drive.
• Identify new clients and opportunities within the applicable environments.
• Attend in-house training of current and new product ranges.
• Assist with organising events, congresses, workshops, academic days and product launches.
• Attend and participates in sales meetings and take minutes.
• Assist with tender and vendor form completion, dissemination and filing.
• Customer complaints handling.
• Ability to work within tight timelines and manage emergency issues in a mature manner.
• Control and distribution of catalogues and corporate gifts, minimum levels to be maintained
• Medikredit – registering new nappi codes, price changes and valid Section 21’s Customer Satisfaction Surveys.
• Collect weekly territory planners on Mondays and match with customer visit reports.
• Keep record of all submissions for performance evaluations.

Management of customer relations

• Follow-up on customer enquiries and problems regarding products, orders, tenders.
• Advise customers of order delays and/or suggest possible alternatives where necessary.
• Assist with complaints and follow-up procedures.

Office Support

• General correspondence, emails, filing, phone support/messages.         
• Monitor “support” mailbox and sales representatives’ emails when they are on leave. 
• Forward quotation requests to relevant sales personnel.
• Forward any email of interest/value to relevant staff members.

 JOB REQUIREMENTS

• To behave in a professional manner at all times, reflecting and maintaining the values and ethos of the organisation and generating a positive image of the organization and to adhere to all the organisation’s policies and procedures.

PROFESSIONAL SKILLS AND KEY COMPETENCIES

• Sound knowledge and understanding of the completion of administrative tasks according to procedures.
• Knowledge and understanding of the principles of business, the application thereof, the opportunities within business and the seizure of such opportunities.
• Sound knowledge and understanding of the strategic business alliances contributing to the success of the organisation.
• Sound knowledge of the business environment, the relevant role players within the business and their key responsibilities and outcomes.
• Sound Knowledge and understanding of the business objectives and interpretation thereof to achieve business success.
• Sound knowledge of the different business systems, associated applications and the interrelationship between the business systems.
• Sound knowledge and understanding of the charging process, average period of payment and the impact on the commercial viability.
• Knowledge of the organisational behavioural requirements that governs business conduct.
• Sound knowledge and understanding of the Code of Marketing Practice, the regulatory requirements, and the implication of non-compliance to the Code.           
• Knowledge and understanding of the competitor products and services and the possible impact on the company.
• Knowledge and understanding of the systematically arranged collection of computer data, structured so that it can be automatically retrieved or manipulated.
• Sound knowledge and understanding of the products and services provided by the organisation and the application of each product and service.
• Knowledge and understanding of the modules and components of the SAP system to enable performance of outputs.
• Sound knowledge and understanding of the specific subject matter related to the field of expertise.
• Knowledge and understanding of how to present something formal or official, in the form of a document.
• Sound knowledge and understanding of the work methods and techniques applied in the execution of outputs.
• Sound knowledge and understanding of the working procedures and technical instructions pertaining to the outputs performed.

THE PERSON SHOULD DISPLAY THE FOLLOWING ATTRIBUTES:

• The ability to execute outputs with exactness and precision thereby eliminating errors.
• To display an open and friendly disposition enabling easy communication to people at all levels.
• The ability to attend to finite detail whilst executing outputs to ensure the quality of service delivery.
• The awareness of the customer needs and expectations and the fulfilment of the customer needs and requirements.
• The ability to determine deadlines and execute outputs accordingly without exceeding target dates.
• The ability to do something well or achieve a desired result without wasted energy or effort.
• The ability to attend to multiple tasks at the same time and to be able to perform each task competently.
• The ability to act within the code of conduct and maintain a professional image at all times.
• The ability to behave in a controlled and calm way even in a difficult or stressful situation.
• The ability to pursue the achievement of an output/objective by internal locus of control without external motivation.
• The ability to act independently and start processes without any external motivation.
• The ability to operate within a soundly managed team whilst respecting the diversity of the team members.
• The ability to maintain work rate according to standards whilst operating under severe time and delivery constraints.

Requirements

MINIMUM QUALIFICATIONS AND EXPERIENCE:  

• Matric + preferably a three-year Business administration degree or equivalent.
• Customer service background.
• Computer literacy – MS Office, and SAP.
• 1-2 years’ experience in internal sales.
• At least 3 years’ experience in sales of radiopharmaceutical products will be an added advantage.

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Key Performance Areas

Production 

• Operate the plant in line with approved work instructions,guidelines and management directives.
• Assist in updating of work instructions.
• Monitor process trends and SPC data to ensure the production process is within operating parameters and do corrections accordingly.
• Report all operating defects to the Shift Foreman / Supervisor.
• Generate the operational report and communicate effectively to relevant parties.
• Monitor stock levels to ensure that the inventory is kept up to date and suitable for meeting production target and goals agreed on.
• Do job observation on work instructions.

Compliance with SHEQ requirements

• Adhere to safety regulations and requirements
• Oversee the safe operation of the plan
• Ensure PPE is in a good condition and correctly worn in the workplace
• Engage in risk easements with other disciplines on ad-hoc tasks
• Report sub–standard equipment and safety issues

Job Requirements

Job specific competencies and knowledge

• Knowledge of chemical processes
• Able to read and interpret PFD’s and P&IDs
• Knowledge of design processes and codes/standards
• Knowledge of Occupational Health and Safety Act
• Knowledge of ISO 9001 and 14001 Environmental standard
• Understanding of mass and energy balance

Job related skills

• Communication skills
• Good interpersonal skills
• Problem Solving Skills
• Proper planning and time management skills

Person attributes

• Trust and Integrity
• Ethical behaviour
• Decisive and accountable
• Team player
• Must be able to work under pressure

Requirements

Qualifications and Experience:

• Minimum Qualification Requirements: Grade 12 with Mathematics and Physical science; NQF level 4 in plant operations will be advantageous
• Minimum Experience: Three (3) years’ experience in a 24-hour chemical plant operation will be advantageous.