Latest Openings at Parvana

Job Description

Client Details:

One of SA’s leading employers is looking for a Tech Support resource. You will have the opportunity to work with an international team, be involved with big data, machine learning and to work with online condition monitoring. This is a permanent position offering one of the most generous pension benefits, medical, bonuses and paid training.

Role Responsibilities:

• Assisting with the monitoring, investigating and remediating all security threats.
• Resolving service requests according to SLA.
• Installing and configuring workstations.
• Creating / amending / deleting user accounts in all systems.
• Attending meetings and updating documentation.
• Updating and maintaining the IT asset register.

Preferred Qualifications:

• MCSA/MCSE or similar

Relevant Skills / Experience:

• 4 - 6 years experience in a desktop support / Tier 1 IT Support Engineer environment
• Administering and supporting Microsoft Active Directory
• Installing and supporting the following:
  • Desktop operating systems (Windows 10 & 11)
  • Office365 applications (Exchange, Teams, Sharepoint Online, OneDrive)
• Installing and troubleshooting end user hardware and printers.
• Troubleshooting networking problems.
• Installing and supporting voice applications.
• Supporting and remediating antivirus and security issues.
• Ability to prioritise and work under pressure.
• Experience supporting remote users.

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Job Description

Client Details:

Our client has grown steadily since the 1990’s without ever retrenching anyone. They hire for attitude and train for skill. Most staff have been there for over 10 years. Flexi-time, generous bonuses and the opportunity to learn and continuously evolve is encouraged. They follow an Agile methodology and are involved in a wide range of services that cross multiple business domains. A cornerstone of the business is research and innovation and continuous improvement. This environment is best suited to someone who enjoys learning, collaboration and working in a team.

Role Responsibilities:

• Working with clients, internal IT and service providers.
• 1st line system support to clients.
• Managing and participating in Operational Meetings and reporting.
• Managing all client project scope changes.
• Providing support to developers.
• Managing and participating in tasks through each of the key areas of the SDLC.
• System and system environment administration, release management and configuration.
• General System, Process and Client Communication.
• Identifying and implementing opportunities to improve service quality, accuracy, compliance and productivity.
• Developing skills to enhance personal effectiveness and efficiency.

Preferred Qualifications:

• B.Com or Industrial Engineering degree or a similar qualification.

Relevant Skills / Experience:

• Practical experience in the Systems Development Life Cycle (SDLC) and associated Project Management processes.
• Practical experience in client service management.
• Strong communications skills.
• Finance services experience essential.