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  • Posted: Jul 27, 2022
    Deadline: Not specified
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    Who are we? Parvana was launched in 2006 by Sinead and David Baker. The market responded incredibly well to our passionate, high energy and fast response approach. Honesty, integrity and providing a great service are our key values. The Parvana team share in the same values. Our team is dedicated and committed to finding you your dream job. We have hired th...
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    IT Support Engineer (Tier 1)

    Job Description

    Client Details:

    One of SA’s leading employers is looking for a Tech Support resource. You will have the opportunity to work with an international team, be involved with big data, machine learning and to work with online condition monitoring. This is a permanent position offering one of the most generous pension benefits, medical, bonuses and paid training.

    Role Responsibilities:

    • Assisting with the monitoring, investigating and remediating all security threats.
    • Resolving service requests according to SLA.
    • Installing and configuring workstations.
    • Creating / amending / deleting user accounts in all systems.
    • Attending meetings and updating documentation.
    • Updating and maintaining the IT asset register.

    Preferred Qualifications:

    • MCSA/MCSE or similar

    Relevant Skills / Experience:

    • 4 - 6 years experience in a desktop support / Tier 1 IT Support Engineer environment
    • Administering and supporting Microsoft Active Directory
    • Installing and supporting the following:
      • Desktop operating systems (Windows 10 & 11)
      • Office365 applications (Exchange, Teams, Sharepoint Online, OneDrive)
    • Installing and troubleshooting end user hardware and printers.
    • Troubleshooting networking problems.
    • Installing and supporting voice applications.
    • Supporting and remediating antivirus and security issues.
    • Ability to prioritise and work under pressure.
    • Experience supporting remote users.

    go to method of application »

    Business Analyst (ILS / ILR)

    Job Description

    Client Details:

    Our client has grown steadily since the 1990’s without ever retrenching anyone. They hire for attitude and train for skill. Most staff have been there for over 10 years. Flexi-time, generous bonuses and the opportunity to learn and continuously evolve is encouraged. They follow an Agile methodology and are involved in a wide range of services that cross multiple business domains. A cornerstone of the business is research and innovation and continuous improvement. This environment is best suited to someone who enjoys learning, collaboration and working in a team.

    Role Responsibilities:

    • Working with clients, internal IT and service providers.
    • 1st line system support to clients.
    • Managing and participating in Operational Meetings and reporting.
    • Managing all client project scope changes.
    • Providing support to developers.
    • Managing and participating in tasks through each of the key areas of the SDLC.
    • System and system environment administration, release management and configuration.
    • General System, Process and Client Communication.
    • Identifying and implementing opportunities to improve service quality, accuracy, compliance and productivity.
    • Developing skills to enhance personal effectiveness and efficiency.

    Preferred Qualifications:

    • B.Com or Industrial Engineering degree or a similar qualification.

    Relevant Skills / Experience:

    • Practical experience in the Systems Development Life Cycle (SDLC) and associated Project Management processes.
    • Practical experience in client service management.
    • Strong communications skills.
    • Finance services experience essential.

    Method of Application

    Use the link(s) below to apply on company website.

     

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