IT Support Engineer (Tier 1) at Parvana

Job Description

Client Details:

One of SA’s leading employers is looking for a Tech Support resource. You will have the opportunity to work with an international team, be involved with big data, machine learning and to work with online condition monitoring. This is a permanent position offering one of the most generous pension benefits, medical, bonuses and paid training.

Role Responsibilities:

• Assisting with the monitoring, investigating and remediating all security threats.
• Resolving service requests according to SLA.
• Installing and configuring workstations.
• Creating / amending / deleting user accounts in all systems.
• Attending meetings and updating documentation.
• Updating and maintaining the IT asset register.

Preferred Qualifications:

• MCSA/MCSE or similar

Relevant Skills / Experience:

• 4 - 6 years experience in a desktop support / Tier 1 IT Support Engineer environment
• Administering and supporting Microsoft Active Directory
• Installing and supporting the following:
  • Desktop operating systems (Windows 10 & 11)
  • Office365 applications (Exchange, Teams, Sharepoint Online, OneDrive)
• Installing and troubleshooting end user hardware and printers.
• Troubleshooting networking problems.
• Installing and supporting voice applications.
• Supporting and remediating antivirus and security issues.
• Ability to prioritise and work under pressure.
• Experience supporting remote users.