Latest Opportunities at Guardrisk

Role Purpose    
Responsible for assisting in the implementation and management of enterprise risk including IT Risk and lead by example in contributing to a culture that builds rewarding relationships, facilitates feedback and provides exceptional client service. 

Requirements    

• Relevant degree
• BCom Accounting/ BACC/ Risk Management/
• Certifications in IT Risk/ Cyber security/ General and Application Controls  
• Min 3- 5 work experience in similar role
• Min 3- 5 years’ relevant industry experience (Insurance Industry experience)
• IT Risk experience necessary
• Understanding of Enterprise Risk Management (ERM), Own Risk and Solvency Assessment (ORSA) and Solvency Assessment and Management (SAM) practices and philosophy and relevant local legislation and regulations impacting risk management.
• Comprehensive risk management skills encompassing the regulatory, risk governance, risk management and IT risk management landscape.
• Relevant industry and technical skills and experience

Duties & Responsibilities    

• Build strong relationships with internal and external stakeholders at all levels and the wider Risk, Legal and Compliance community to remove hurdles and obstacles and co-create an empowered and risk-aware culture
• Engage with relevant internal stakeholders to advise them on the risk profile and to keep them in the loop of issues that need to be escalated
• Conduct the risk management component of due diligence reviews of new clients as well as periodic reviews and monitoring of existing clients.
• Ensure appropriate governance, risk management and internal controls are in place internally and with clients.
• Maintain, update, monitor and report on the risk profile of each client
• Identify changing client needs and incorporate client feedback into improved business processes and systems
• Participate in internal group forums to ensure local business is kept abreast of relevant Risk events and initiatives, take note of key action points and follow-through to ensure execution
• Apply specific technical and business insights in liaising with individual risk owners on a day-to-day basis to understand, manage and optimise end-to-end risk identification, assessment, monitoring, quantification, treatment and reporting processes
• Work closely with business to co-create plans and solutions and ensure proactive risk management is embedded in their processes
• Work closely with business and Risk Managers to flag and mitigate material risks (including IT Risk)
• Produce Risk reports highlighting areas of concern, opportunities and anything requiring further investigation
• Conduct regular interviews to assess and monitor risks
• Continuously monitor and evaluate the overall risk profile across (with a specific inclusion of IT Risk) the risk spectrum for relevant department(s) to provide a combined assurance view
• Ensure the audit plan speaks to the risks identified in the risk plan
• Identify internal and external Risk trends
• Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices
• Identify financial and business risks and escalate accordingly
• Identify opportunities to enhance efficiencies and reduce wasteful expenditure
• Set the pace and tone for the Risk function and ensure everyone is focused on the right priorities
• Create a positive work climate and culture to energise team members, minimise work disruption and maximise team members productivity
• Action/ behaviour are consistent with Guardrisk’s values
• Continuously drive own professional development and engage constructively with performance feedback
• Handle stress in ways that do not negatively impact others
• Continually share, debate and communicate learnings
• Work collaboratively with others to achieve shared goals, including flagging and debating issues constructively
• Positively influence and manage change

Competencies    

• Thinks critically and connectively
• Questions and investigates
• Collabarative 
• Analytical 

Closing Date: 9th, July 2022

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Role Purpose    
Accurately control and process financial information and prepare financial reports and analysis to enable business processes and collate, compile and distribute documents and reports to the required standards within defined time-frames.

Requirements    

• Matric
• BCom Degree 
• At least 2-5 years’ experience as an accounts clerk
• No experience (If in possession of a BCom)

Duties & Responsibilities    

• Reconcile and report on relevant information
• Filing
• Manage and assist with all bank account administration and processing and reconciliations
• Assisting with capturing creditor invoices and processing payment
• Processing of access refund payment to clients
• Allocates salvage and recoveries where applicable
• Raising of salvage and recoveries invoices
• Daily updating and clearing of unallocated cash
• Attending to mailbox daily
• Addresses ad-hoc queries received from clients and stakeholders on a daily basis
• Allocates cash flow from bordereaux”s and or deposit slips
• Daily allocation of receipts where applicable
• Build and maintain relationships with clients and internal and external stakeholders
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Develop and maintain productive and collaborative working relationships with peers , clients and stakeholders
• Positively influence and participate in change initiatives
• Continuously develop own expertise in terms of professional, industry and legislation knowledge
• Contribute to continuous innovation through the development, sharing and implementation of new ideas
• Take ownership for driving career development
• Effectively manage time and ensure optimal productivity
• Ensure technical product and legislative knowledge is always current in order to propose the most relevant and innovative client solutions and comply with governance requirements
• Prepare and check invoices and arrange for payments

Competencies    

• Attention to detail
• Collaborative
• Good planning and orgaising skills
• Analytical 

Closing Date: 11th, July 2022

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Introduction    
The Chief Underwriter will have overall responsible for the management, planning and control of the underwriting division, SASRIA and reinsurance by applying knowledge and expertise in systems, market interface and financial implications of risks to create shareholder value. 

Role Purpose    

• The Chief Underwriter will have overall responsible for the management, planning and control of the underwriting division, SASRIA and reinsurance by applying knowledge and expertise in systems, market interface and financial implications of risks to create shareholder value. 

Requirements    

• Completed tertiary qualification
• Post graduate qualification desired
• FAIS Full Credits qualification
• RE 1
• At least 10 years Underwriting Experience in an insurance or financial service industry
• 8 years senior leadership experience
• A strong understanding of the South African current and future insurance regulations

Duties & Responsibilities    

• Develop, implement and monitor business objectives, policies and standard operating procedures for the department, in accordance with industry standards to ensure the department remains competitive and relevant in the industry.
• Participate in setting guidelines for underwriting principles to be applied consistently in the business and ensures governance and controls are in place to manage risks.
• Examine and resolve all escalations and drive efficiency through enhancement of processes and systems to address these issues.
• Establish and promote healthy business processes that ensure efficient and effective client delivery within set expectations and agreed performance standards in the department.
• Measure and control the quality and efficiency of the underwriting function, to drive performance and service excellence
• Review all risks that fall outside the acceptable risk tolerance of underwriters within the team.
• Co-ordinate and supervise approval of policies, endorsements, certificates and all underwriting matters while ensuring high levels of accuracy and quality of documentation.
• Collaborate with relevant departments on business trends, rates, competition, product review and customer care needs and satisfaction so as to sustain a competitive edge in the market.
• Contribute and ensure compliance to governance, relevant legislation and risk mitigation strategies.
• Provide authoritative, expertise and advice to clients and stakeholders
• Build and maintain relationships with clients and stakeholders
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved
• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.
• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.

Competencies    

• Business Acumen 
• Collaborative 
• Strategic thinking
• Analytical 

Closing Date: 13th, July 2022

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Introduction    

• Support with overflow quality assurance in the claims area by quality assessing all customer interactions and operational processes within the Admed team.

Role Purpose    

• Support with overflow quality assurance in the claims area by quality assessing all customer interactions and operational processes within the Admed team.

Requirements    

• Preferred (but not essential) post-matric qualification (certificate, diploma or degree) in commerce (quality assurance, administration, insurance, etc), or studying towards a tertiary qualification 
• Efficient in MS Office computer skills (MS Office suite)
• At least 2 years’ working experience in quality assurance and 1 year’s working experience in medical, health insurance and/or gap cover claims processing
• Thorough knowledge and understanding of the performance standards, rules and regulations
• Experience in an insurance environment an advantage 

Duties & Responsibilities    

• Participating in the design of quality standards and monitoring formats across all areas of the Admed business, including the front office client (incoming and outbound calls; incoming and outbound emails), premium administration area and claims processing area;
• Performing monitoring as well as system audits across all of these areas;
• Preparing for and participating in call calibration sessions for all staff;
• Completing call simulations for all new staff;
• Attending to all internal QA related queries;
• Creating and maintaining relevant QA tracking sheets;
• Preparing weekly, monthly, quarterly and annual reports and trend data to communicate outcomes of quality activities and maximise operational performance and efficiencies;
• Providing feedback to line managers for coaching sessions on quality issues identified as well as identifying training needs and reporting on training interventions required for business to meet its quality standards;
• Working with business and technology concerns to maximise operational improvement;.
• Providing quality assurance support to the claims quality assurance team on overflow claims;
• Ensure that the principles of TCF are delivered across every function performed, with a specific focus on the achievement of:
• TCF Outcome 4 - Customers are provided with clear information and kept appropriately informed before, during and after point of sale; and
• TCF Outcome 6 -Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint.

Competencies    

• An excellent command of the English written and spoken language as well as a good command of the Afrikaans written and spoken language
• Strong customer service orientation
• Passionate about developing people and achieving levels of excellence
• Organised and focused
• Self-driven with an ability to work independently as well as to function effectively within a team
• Results and solutions driven with a strong sense of responsibility and ownership
• Analytical skills
• Attention to detail and accurate
• Resilience and ability to work under pressure
• Ability to communicate effectively with all levels of staff
• Computer literate
• Adaptability, initiative and willing to go the extra mile where necessary
• Discipline, reliable and good time management skills
• The ability to remain interested and focused when repeating processes

Closing Date: 20th, July 2022

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Role Purpose    
Accurately control and process financial information and prepare financial reports and analysis to enable business processes.

Requirements    

• Matric or BCom Degree
• At least 2-5 years' accounts clerk
• No experience (If in possession of a BCom) 

Duties & Responsibilities    

• Collate, compile and distribute documents and reports to the required standards within defined time-frames
• Reconcile and report on relevant information
• Manage and assist with all dedicated bank account administration and processing and reconciliations
• Assisting with capturing creditor invoices
• Assisting with CIMS updates
• Processes claims daily by checking the accuracy and completeness of information such as VAT and possible duplication on Accountability before documentation is completed for approval by the Portfolio Accountant
• Ensures and follows up on payment of claims by EFT or cheque payments on a daily basis to ensure client satisfaction
• Finalises all documentation, EFT confirmation and client filing on a daily basis
• Allocates salvage and recoveries where applicable
• Raises premium invoices where applicable
• Reconciles all client’s accounts on a daily basis and rectify through required journals to ensure easy access and immediate availability of information to client and broker e.g. renewal of premium
• Addresses ad-hoc queries received from Portfolio Managers and Portfolio Accountants on a daily basis
• Prepares documentation to apply for foreign payments on instruction of Underwriter or re-insurers to ensure that company is not at risk at any time.
• Allocates cash flow from bordereaux”s and or deposit slips
• Prepares outstanding claims movement report for submission to the General Manager : CRS on a monthly basis for provision on claims to be paid
• Daily finalization of claims
• Monthly reconciliations on a small portfolio of clients and assisting portfolio accountants with reconciliations
• Monthly reports where applicable
• Monthly raising of premium invoices on a small portfolio of clients and assisting portfolio accountants with reconciliations.
• Assisting Portfolio Accountants and other finance colleagues in journal processing
• Daily allocation of receipts where applicable
• Build and maintain relationships with clients and internal and external stakeholders
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Develop and maintain productive and collaborative working relationships with peers , clients and stakeholders
• Positively influence and participate in change initiatives
• Continuously develop own expertise in terms of professional, industry and legislation knowledge
• Contribute to continuous innovation through the development, sharing and implementation of new ideas
• Take ownership for driving career development
• Effectively manage time and ensure optimal productivity
• Ensure technical product and legislative knowledge is always current in order to propose the most relevant and innovative client solutions and comply with governance requirements
• Be self-confident, self-motivated and relentlessly pursue targets and goals.Prepare and check invoices and arrange for payments
• Prepare and check invoices and arrange for payments

Competencies    

• Business Acumen
• Collaboration
• Client/ Stakeholder Commitment
• Impact and Influence
• Drive for Results
• Self-Awareness and Insight
• Leads Change and Innovation
• Diversity and Inclusiveness

Closing Date: 15th, July 2022