Latest Recruitment at Hollywoodbets

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Team Leader (Mobile). Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for assisting with and supporting the management of our product sites across South Africa and other international regions. Day-to-day functions will include the implementation of strategic marketing initiatives driving growth across slots, casino, and other related products.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Matric
• 1-2 years’ experience in a sales/ marketing / Promotional related
• Valid Driver’s License

A Bonus To Have:

• Relevant Diploma/Degree.

What You’ll Do For The Brand:

• Work closely with Area Managers to meet promotional
• Facilitating promotional activities and drive FICA
• Develop and launch new promotions to Mobile Clerks at branches, outlets and in the
• Jointly plan marketing campaigns with Area
• Measure effectiveness of
• Provide ongoing training to Mobile
• Identify interest and understand customer needs and
• Manage staffing and performance of Mobile Clerk.
• Growth, branding and roll out of distributor
• Ensure new Mobile team members have been trained to understand betting types, betting processes, mobile betting and Coordinate training.
• Visiting outlets as per call
• Daily, weekly and monthly
• Provide day to day operational support to Area
• Any other related duties that might be required
• Accomplishes marketing and organization mission by completing related results as
   

What You’ll Bring to The Team:

• Excellent communication and interpersonal
• Exceptional Leadership
• Impressive planning, organizational and time management
• Good knowledge of Marketing Management and Impressive presentation and facilitation
• Excellent knowledge of operating systems, Mobile TUV, Betting
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving
• Good report writing skills (Verbal and written).

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Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for an Area Manager (Mobile) to be based in Mpumalanga, Highveld. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will Implement performance management strategies to drive account acquisition and mobile betting in a designated area. Ensure efficient resource management in order to manage costs and achieve set targets and objectives

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• Valid Driver’s License.
• Management Experience
   

A Bonus To Have:

• Diploma/Degree/ NQF 4 Learnership.
   

What You’ll Do For The Brand:

• Ensure growth targets for mobile betting are achieved. Analyze financial information to identify trends, manage costs and to increase revenue. Ensure proactive reporting on these areas.
• Continuously seek to increase revenue generating opportunities through growth in the designated area by identifying new opportunities and partnerships.
• Roll out of Point of Sale, marketing material and handovers for national marketing campaigns.
• Weekly visits to outlets where mobile promoters are based and regular visits to other TUV outlets in designated area.
• Ensure that all team members receive full training, induction, and uniform before commencement of duties.
• Actively suggests enhancements in the functionality of the mobile betting platform/application, taking into account the different betting types and customer profiles related to these.  Conduct market analysis/research to make suggestions for improvements.
• Manage relationships with the Top of Voucher distributor representatives, outlet managers, and other affiliates.
• Responsible for team management, setting direction/targets, conducting performance reviews, and conducting the day-to-day people management functions such as salaries, overtime, shortages, IR functions etc.
• Work closely with the iBranch support center, which includes the mobile customer helpline as well as FICA/deposits/withdrawals to ensure that new customers are signed up and serviced appropriately.
• Daily, Weekly and Monthly management reporting.
• Any other related duties that might be require.

What You’ll Bring To The Team:

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good project management skills.
• Excellent people management skills.
• Must be able to identify, analyse, organise, and solve problems.
• Follows through and delivers results despite obstacles.
• Must be able to stay attuned to the needs of the market and developments.
• Must have good forecasting skills.
• Understanding of the operating systems and software platforms.
• Understands TUV (top up voucher) distribution, the functionality of TUV and related processes.

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Job Description

• Hollywoodbets has an exciting opportunity for a Paid Specialist to be based at Umhlanga, Durban. The successful candidate will be responsible for coordinating, executing, tracking, optimising and troubleshooting online digital media campaigns across all digital channels. Expertise in PPC and SEO as well as Mobile marketing, analytics, website and mobisite maintenance, content marketing, interactive advertising.

Minimum requirements:

• Min 2 -3 Year Experience in SEO and PPC.

Advantageous:

• Degree in Marketing, Digital Technologies, or relevant field.

Responsibilities:

• Ensure that the Google account is set-up correctly, accurate key word bidding is practiced and that the correct spend is allocated per product to ensure alignment with budget requirement and agreed targets.
• Running Adwords (Google Search & Google GDN/Smart Display).
• Implement and manage day-to-day programmatic buys across multiple channels, formats, and campaigns.
• Ensure targets are achieved and manage, analyse and optimise campaigns to achieve and exceed KPI’s.
• Optimise CTRs, landing pages, quality score, and conversion rates.
• Ensure that accounts are optimized according to targets – leads generated vs. operational requirements.
• Ensure effective keyword research and implementation.
• Ensure that Ad-copy is implemented, aligned, and tested as per Brand AdWords Strategy.
• Provide adhoc, weekly and monthly reports to all internal parties based on performance per product and per brand.
• Provide quarterly analysis on overall AdWords performance.
• Ensure that quarterly reviews are conducted with Google and that continues updates are communicated.
• Intermediate to Advanced experience using Google Analytics and Google Tag Manager.
• Ensure continuous communication and meetings exist between all internal stakeholders to ensure target requirements are met.
• Training intervention attendance.
• Application of training, initiatives, and process changes.
• Finding new ways of generating efficiencies and effectiveness across business / department.
• Innovate new technologies and ways of working, monitor market trends to support internal growth and efficiency strategies.
• Showing initiative to improve processes and build efficiencies without being prompted.             
• Advocate company policy and process, support client retention. Actively work to business goals such as margin and client retention. 
• Must be willing to work within the various digital marketing functions (email, SMS, Affiliate
• marketing, SEO, etc.).
• Willing to learn and broaden knowledge across the entire digital marketing scope.
• Having a basic understanding of Yahoo and Bing but not limited to.
• Prior experience in content marketing, content growth and SEO.
• Working knowledge of search engine optimization practices.
• Outstanding ability to think creatively, strategically, and identify and resolve problems.
• Excellent verbal and written communication skill.
• Ability to work within a team and independently.
• Strong organizational, time management, and analytical skills.
• Reviewing and analyzing client sites for areas that can be improved and optimized.
• Identifying powerful keywords to drive the most valuable traffic.
• Writing powerful calls-to-action to convert visitors.
• Filling websites and other content with effective keywords.
• Research competitors and provide suggestions for improvement.
• Regular audits, both large and small.
• Identify the latest trends and technologies affecting our industry. Keep abreast with best practices

Skills and competencies:

• Good communication and interpersonal skills.
• Ability to work within a team and independently.
• Demonstrate strong reporting skills.
• Ability to work under pressure and still produce good quality results timeously.
• Demonstrate strong organizational, time management, and analytical skills.
• Portray strong advanced technical knowledge and ability to utilize tools and technology through digital media applications.
• Demonstrate project management skills. Must be willing to work within the various digital marketing functions (email, SMS, Affiliate
• marketing, SEO, etc.). Willing to learn and broaden knowledge across the entire digital marketing scope
   

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Job Description

• Hollywoodbets has an exciting opportunity for a Branch Manager in Kenilworth, Western Cape to manage the operations of the branch in terms of increasing stakes, managing costs, resource management, customer services and compliance.

Minimum requirements:

• 1-2 years in a management capacity or managerial experience.
   

Advantageous:

• 2 Years Cash Management experience.
• 2 Years Sales Management experience.
• 1 Year within the Gaming or Betting industry.
• Diploma/ Degree/ NQF 4 Learnership.
• Valid Driver’s License.

Responsibilities:

• Branch Growth
• To manage the achievement of targets and branch growth in accordance with operational procedures.
• Retain existing customers to grow new customer base. Generate a branch business plan in consultation with the regional manager and implement accordingly to drive these growth targets. Work closely with the marketing team and promoters in support of growth initiatives.

Competitor Analysis

• Conduct continuous comparisons with competitors in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors. Strive to be viewed as the market leader in the area and put initiatives in place to ensure that the company remains the leading competitor.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability- manage monthly expenses. Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud. Ensure adherence to credit card administration & EFT policies where applicable.
• Manage branch stock control to ensure that there is enough supply (although not over/under). Ensure that a stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition.

Branch Reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day. Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk/compliance issues.

Customer Experience

• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters. Always create a customer centric culture within the branch and drive the philosophy of “service with a smile”.

Compliance

• Ensure compliance with company, legislative and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities. Ensure that there is always a registered FICA officer on site during operating hours and compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns. Ensure that the correct lines of communication are always followed and that that timeous feedback is provided to support office when information is requested.

People Management

• Manage branch team members in terms of HR policy (recruitment in conjunction with AM, on the job training and development), identify areas of development and coordinate training interventions, leave management, performance management, labour relations (disciplinary actions/poor performance), retention and recognition. Manage team member rosters/schedules considering busy periods, events and operational requirements.

Values

• Actively promote the Hollywood values. Live the values and lead as an example to the team.
• Management responsible for LPMs in the branch.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
• Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
• Ensure timeous submission of daily, weekly, monthly reports.
   

Skills and competencies:

• Good communication and Interpersonal skills.
• Demonstrates exceptional attention to detail.
• Ability to work well under pressure and with minimum supervision.
• Excellent problem-solving skills.
• Attendance/Punctuality – Ensuring consistent reliability.
• Must be available 24/7 in case of emergencies.
   

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Job Description

• Hollywood bets International has a new opportunity available for a Marketing Team Lead-UK & Ireland to be based in Team Support, Umhlanga, KZN. The successful candidate will be responsible for developing a fully integrated omni-channel marketing strategy with the aim of strengthening our brand position, increasing brand awareness and loyalty within our UK and Irish markets and driving growth across all product categories. This role will also be responsible for guiding, mentoring and managing a talented, growing Team.

Qualifications and Experience:

• 5 years of experience in Marketing, Brand Management, Digital Marketing, Communication & Sales.
• +3 years’ experience in a Leadership & Management role.
• Code 08 Driver’s license.

Strategic Planning and Implementation:

• Spearhead the strategic and hands-on development and implementation of marketing (digital & traditional), PR and communication plans; working closely with the Leadership Team, Creative and Content Teams, and other stakeholders to ensure these are aligned to business objectives and delivered collaboratively.
• Attend and/or participate in events, conventions, conferences, and tradeshows, preparing engaging displays and collateral as needed, and providing post-event reports and analysis.
• Develop internal marketing strategy and communications plans.
• Implementation of strategies and marketing plans.
• Management of SLA’s aligned to working with marketing agencies.
• Custodian of the brand including brand positioning and communication.
• Management of idea generation and implementation of projects.
• Remain fully informed with industry norms, restrictions and standards and ensure marketing initiatives are compliant.
• Comply with various regulations from the National Gambling board and Provincial Gambling Boards.
• Responsible for identifying new marketing opportunities ensuring growth and ensuring that existing activities are optimised.
• Ongoing review of analytics to provide insights and optimise strategies and plans.

Technical Outputs:

• Identify new opportunities for brand growth.
• Generate awareness, differentiation and strong brand positioning in the defined markets.
• Generate marketing material.
• Provide digital marketing insights and strategic direction for digital marketing strategy and implementation of campaigns including social media marketing, search engine marketing, paid campaigns, SEO, email campaigns, mobile campaigns etc.
• Monitor the ongoing performance of all websites and oversee the development and content management on various websites and online platforms.
• Execution of competitor analysis and ensure ROI on marketing campaigns.
• Develop and manage sponsorship strategies and relationships to ensure brand associations are relevant, meaningful and that ROI is maximised.
• Manage all events and handovers.
• Conduct market research and interpret the results, using these to inform strategies and plans.
• Work with the Hollywood Marketing Team to ensure brand tone and look is consistent and synergy with the group.
• Manage Above the Line (ATL), Through the Line (TTL) and Below the Line (BTL) marketing activities across all mediums.
• Conduct National Road shows and all CSR campaigns in conjunction with the Hollywood Foundation.
• Remain involved in all that is related to the company’s Corporate Social Investment and Socio-Economic Development and ensure these initiatives are well communicated.
• To work closely with the Hollywood bets Global Head of Marketing, Head of Digital Marketing and Marketing Managers, as well as other Leaders in the business to develop new initiatives and enhance existing activities.
• To manage and build relationships with Teams internally, clients and stakeholders in various regions.
• Budget and expenditure control as well as budget forecasting.
• Ongoing competitor analysis and reporting and sharing insights with the business to inform key decisions.
• Drive content for online (website, social and blog).
• Responsible for providing direction, setting KPI's, conducting performance reviews and leading the Team daily.
• Understand key marketing performance metrics, automation and analytics tools to provide in-depth market research & definition, forecasts, competitive analysis, campaign results, and customer trends & insights in order to translate results into actionable insights for the Marketing Team and the Business.
• Weekly, monthly, quarterly and annual reporting.

Behavioural Outputs:

• Excellent communication and interpersonal skills.
• Displays a positive attitude.
• Adapts to change and is open to new ideas and willing to take on new responsibilities.
• Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
• High level of creativity and focus.
• Impressive planning, organisational and time management skills.
• Good business acumen and high ethical work standards.
• Ability to multitask and always show initiative.
• Excellent presentation and reporting skills.

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Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for X4 Contact Centre Operations Support Specialists. Do you think you have what it takes to be our newest Purple Star?
• The position will be responsible for providing support to the Contact Centre as well as attending to all queries, objections, requests, enquiries, business structures etc., with the aim of adequately and timeously resolving these matters. The successful incumbent will be required to build sound working relationships between departments and the business.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Minimum 1 to 2 years' relevant Industry/Product experience.
• Fair understanding of Microsoft Outlook, Excel and Word.
   

A Bonus to have:

• Certificate in Administration.
• Project Management experience.
   

What You’ll Do for the Brand:

• Offer general Operational or Administrative support to the Contact Centre.
• Work as a direct liaison between the Contact Centre and the rest of the business.
• Being on call 24/7 (On cellphone - Unless approved by your line manager of not being available on cellphone) to offer operational support.
• Complete incentive calculations and requisitions.
• Deal with all types of escalated client disputes (Formal and Informal) and draft responses where necessary.
• Execute any operational task handed to you by the Contact Centre Management of the business.
• Ad hoc tasks may be handed to you by management.
• Continuously looking to improve efficiency and effectiveness through ongoing learning and new techniques.
   

What You’ll Bring to the Team:

• Demonstrate strong administration skills.
• Ability to plan well and communicate efficiently.
• Demonstrate strong attention to detail.
• Ability to interact with customers and provide exceptional customer service delivery.
• Demonstrate strong numeric skills.
• Ability to work under pressure and still produce good quality results timeously.

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Job Description

• Hollywoodbets have exciting opportunities available for X2 Betting Clerk to be based at Phoenix Branch in Durban.  The position will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer services and compliance.

Advantageous:

• 1-2 years in Gaming Industry.

Responsibilities:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.
   

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
   

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstations are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team.
• leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
   

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.
   

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.
   

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

Skills and Competencies:

• Demonstrates a good understanding of betting procedures.
• Understand the different betting types.
• Manage income and pay-outs by following the company policies, practices and procedures.
• Show concern for all aspects of the job.
• Maintain responsibility over tasks and have the ability to identify irregularities.

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Job Description

• Hollywoodbets has an exciting opportunity available for a Team Leader to be based at Malvern Branch in Durban. The purpose of this role is to assist with managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.

Advantageous:

• 6 months within the Gaming or Betting industry.
• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.
   

Key responsibilities:

Branch growth

• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).
   

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.     
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims;
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.
   

Branch reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.
   

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the area.
   

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).
   

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.
   

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.
   

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manage and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.
   

Guest service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
   

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.
   

Skills and competencies:

• Good communication and Interpersonal skills.
• Excellent planning, organisational and time management skills.
• Strong attention to detail and the ability to show initiative at all times.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.