Latest Vacancies at Cummins Inc.

Description

• Provides technical support and training to clients after the sale of the product; troubleshoots technical problems. May provide technical training to customer's staff. Recommends product improvements to design staff in response to customer feedback.
• Supports counterparts in strengthening their relations in customer partnerships.
• Works with sales force, customers, and potential customers regarding the resolution of technical or engineering issues that affect the sales, installation and utilization of the company's products.
• Proposes changes in products and services that result in cost reductions and increased sales.
• Provides sales force coaching focused on technical development.
• Evaluates products and solutions based on customer requirements.
• Participates in all technical aspects of the sale.
• Prepares operating manuals, reference materials or training materials for customers and the sales force.
• Six Sigma certification and involvement to improve customer operating costs and product reliability / durability.
• Mentors and grows less experienced technical support specialists.

Skills

• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Being resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
• Customer Technical Problem Solving - Solves problems by leveraging industry standard and Cummins' product specific methodologies to determine the assignable cause within appropriate time constraints

Education, Licenses, Certifications

• College, university, or equivalent degree in engineering or a related subject required.
• This position may require licensing for compliance with export controls or sanctions regulations.

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Description

We are looking for a talented FIELD SERVICE TECH to join our team specializing in SERVICE for our DISTRIBUTION BUSINESS SEGMENT in JOHANNESBURG , GAUTENG , SOUTH AFRICA .

In this role, you will make an impact in the following ways :

• Diagnoses and completes less complex repairs to engines at the customer’s site.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Anticipates and ensures prompt and efficient attention to customer needs.
• Assist PH Field service Sites in and around Gauteng.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer feedback with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurately reply to ticket resolution in a timely manner.

To be successful in this role you will need the following :

• Certified Diesel Mechanic/Millwright/Diesel Fitter.
• Power Generation experience an added advantage.
• Experience in working with High Horse Power Engines, HMLD.
• Reporting Skills.

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Description

We are looking for a talented ENGINE DISMANTLER to join our team specializing in MANUFACTURING for our DISTRIBUTION BUSINESS SEGMENT in JOHANNESBURG , GAUTENG , SOUTH AFRICA .

In this role, the candidate will make an impact in the following ways :

• Performs non production activities which help the manufacturing processes in accordance with quality and productivity requirements safely in a manufacturing environment with limited guidance
• Perform the activities expected by their roles in accordance with defined roles and duties and demonstrates a high level of competency in core work skills.
• Assist with continuous improvement activities to improve quality, safety, process and employee development.
• Maintains clean and orderly work area, including routine housekeeping tasks and other activities watching over company resources.
• Ensure that a quality product is delivered to the assembly line in the expected SRT time frame.
• Follows all applicable standard work, process documentation, policies and procedures.

To be successful in this role the candidate will need the following :

• Manufacturing Knowledge - Demonstrates the knowledge of manufacturing by correctly implementing changes in current processes, equipment, and applications to meet the function's needs and contribute towards continuous improvement.
• Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

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Description

We are looking for a talented SENIOR ONSITE SERVICE TECHNICIAN – MIDDELBURG to join our team specializing in SERVICE for our DISTRIBUTION BUSINESS SEGMENT in MIDDELBURG, MPUMALANGA, SOUTH AFRICA .

In this role, you will make an impact in the following ways :

• Communicates to ensure territories are well informed and regularly scheduled meetings across team/functions/customer groups.
• Investigates complex emerging issues as well as product or process issues in the field and delivers robust technical solutions.
• Completes troubleshooting, repairs and maintenance on chassis products in a service workshop while coaching and developing less experienced technicians.
• Performs preventative maintenance based on assessment of chassis and chassis components.
• Adheres to and ensures adherence of more junior technicians to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.

To be successful in this role you will need the following :

• Vocational diploma from relevant technical institution and Trade Test Certificate.
• Significant field service work experience (Minimum 5 years).
• Mining experience (preferred).
• Computer literate (word, excel & PowerPoint).

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Description

We are looking for a talented SENIOR FIELD SERVICE TECHNICIAN – MIDDELBURG to join our team specializing in SERVICE for our DISTRIBUTION BUSINESS SEGMENT in MIDDELBURG, MPUMALANGA, SOUTH AFRICA .

In this role, you will make an impact in the following ways :

• Communicates to ensure territories are well informed and regularly scheduled meetings across team/functions/customer groups.
• Investigates complex emerging issues as well as product or process issues in the field and delivers robust technical solutions.
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
• Identifies additional sales and service opportunities with customer.

To be successful in this role you will need the following :

• Vocational diploma from relevant technical institution and Trade Test Certificate.
• Significant field service work experience (Minimum 5 years).
• Mining experience (preferred).
• Computer literate (word, excel &PowerPoint).

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Description

We are looking for a talented CUSTOMER SERVICE ADVISOR to join our team specializing in SERVICE for our DISTRIBUTION BUSINESS SEGMENT in MIDDELBURG, MPUMALANGA, SOUTH AFRICA .

In this role, you will make an impact in the following ways :

• Provide expanded assistance to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision.
• Document customer inquiry information within appropriate Cummins systems.
• Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel (Chat/Email/Phone).
• Resolve non-routine customer issues through Cummins processes, systems, and practices.
• Escalate complex issues providing documentation through process.
• Aid improvement projects intended to improve customer experiences and organizational goals.

To be successful in this role you will need the following :

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Requires significant previous relevant work experience; prior technical experience and/ or customer service experience is preferred.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Excel / MS Windows skills.

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Description

We are looking for a talented CUMMINS BUSINESS SERVICES IT NETWORK ENGINEER (AFRICA MIDDLE EAST) to join our team specializing in SYSTEMS/INFORMATION TECHNOLOGY for our CORPORATE/CBS SEGMENT in JOHANNESBURG, GAUTENG, SOUTH AFRICA.

In this role, the candidate will make an impact in the following ways:

• Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.
• Provides application or infrastructure technical expertise, analysis and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards; translate requirements into technical specifications, create detailed solution design, coordinate construction, installation, configuration and testing of IT systems; and identifies, troubleshoots and resolves system technical issues.
• Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.
• Data Modeling - Creates, writes and tests data models, test scripts and build scripts using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
• Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements.
• Partner with global offshore network teams to troubleshoot and resolve network issues relating to WAN, LAN, Internet, etc and proactively optimizing network performance and configure, deploy, maintain, and monitor all network equipment, including switches, routers, wireless access points etc ensuring seamless network operations.

To be successful in this role the candidate will need the following:

• College, university, or equivalent degree in Information Technology, Business or a related subject required.
• Financial accounts administration
• Project management
• Service line Administration

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Description

We are looking for a talented BRANCH MANAGER – POWERHUB to join our team specializing in GENERAL MANAGEMENT for our DISTRIBUTION BUSINESS SEGMENT in JOHANNESBURG, GAUTENG, SOUTH AFRICA.

In this role, the candidate will make an impact in the following ways:

• Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to recognize customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
• Manages the day-to-day operations at a defined location; Oversee all functions and financial metrics in a specific branch with multiple lines of business.
• Provides input into the Annual Operating Plan; manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
• Manages customer satisfaction for the Branch as measured by Net Promoter Score and Lens of the Customer programs; develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
• Manages warranty submission and rejection for the branch; develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement; monitors Repair Event Cycle Time and manages process improvements within the branch.
• Provides input into annual marketing and sales plan; develops and maintains business relationships with customers, and develops new business partners and alliances for the branch.

To be successful in this role the candidate will need the following:

• College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
• Significant relevant experience required, including managerial and budgetary experience.
• Six Sigma Green Belt certification required
• Manage day-to-day operations