Latest Vacancies at Kaelo

KEY OUTCOMES (not limited to) Level 4 and 5 process elements

• The accurate and efficient capturing of claims received
• Assist Kaelo clients with queries and provide suitable query resolution
• Accurate completion of administrative targets on a daily basis
• Dealing with multiple queries from Kaelo members and intermediaries
• Ongoing feedback to clients
• Management of all claim related mailboxes
• Ad hoc functions as required by management

SPECIAL REQUIREMENTS

• Good communication skills
• Analytical ability
• Time management
• Team work
• Customer focus
• Data capturing experience

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

• Insurance industry experience

PREFERRED

• Health Insurance industry

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED:

• Grade 12 – Matric

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KEY OUTCOMES

Facilitation

• Implement training on various Product Benefits within the Kaelo Group.
• Responsible for maintaining and providing records and gathering feedback from the various Training session and events.

Training Operations:

• Preparation of training sessions by means of PowerPoint Presentations and setup of Events where needed.
• Completion of the necessary Attendance Registers.
• Provide feedback of both Presentation attendance and Events.

Qualifications:

SPECIAL REQUIREMENTS

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

• 2 – 3 years’ experience in presentation facilitation to Clients (especially for large groups of people)
• People skills – high interaction at all levels.
• Own vehicle essential

PREFERRED:

1 – 3 years in the healthcare industry

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KEY OUTCOMES:

1.       Building and maintaining relationships with clients and key personnel within your portfolio

2.       Use utilisation reporting to ensure clients are satisfied with products and services

3.       Identify and implement upsell and cross-selling opportunities, with assistance from the sales team for all cross-sell opportunities

4.       Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences

5.       Escalating and resolving areas of concern as raised by clients, through accurate root cause analysis and ensuring continuous improvement is driven

6.       Develop and enhance retention and growth strategies

7.       Develop, maintain and improve consistent client communication and engagements

8.       Track, measure and evaluate the effectiveness of CRM processes within each client

9.       Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements

10.    Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements

11.    Ensure that all events are monitored in accordance with the allocated budget

12.    Document/minute all meetings and ensure clients/brokers receive feedback within agreed upon turn-around times

PERSON DETAILS: WORK EXPERIENCE

REQUIRED:

• Experience in client relationship management
• Facilitation and presentation experience
• Servicing or sales experience
• Drivers licence and own means of transport

PREFERRED

• Health care industry experience
• Event management experience
• Experience in the Healthcare or Insurance Industry (Advantageous)

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JOB DESCRIPTION:

• Business requirement documentation
• Functional requirements documentation
• Project management of technical delivery cycle
• Testing tasks in test environment
• Documentation of Operating Procedures (SOPs)
• Implementation of controls and governance
• Analyse business data and proactively identifying system improvements and efficiencies
• Automate and simplify processes
• Coach and mentoring junior team members
• Stakeholder management – Business, external business partners, Technology team
• Improve and drive cross-functional team collaboration through accurate and focused forms of communication

PERSON DETAILS: WORK EXPERIENCE

REQUIRED – Essential Experience

• 2-5 year experience working in Medical Aid/ Medical Insurance Industry (5-8 year experience in total)
• Experience leading team of system or business analysts
• Systems experience on Medical Aid/ Insurance Administration system ideally MIP
• Excellent excel and SQL skills
• Project management experience – exposure to project management methodologies
• EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED:

• Degree in IT or Business
• SQL (Preferred Microsoft SQL and/or PostgreSql)
• Strong Excel Skills (Macros,Pivots,VBA,build complex formulas)
• Project Management qualification