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The Mr Price Group (MRPG) is a fashion value retailer, selling predominantly for cash. The Group retails Apparel, Homeware and Sportsware and is one of the fastest growing retailers in South Africa. Our History: 1885 - The first John Orrs store opens 1934 - The first Hub store opens 1952 - John Orrs is listed on the JSE 1967 - Acquisition of two Miladys s...
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JOB DESCRIPTION
Support and assist the Store Manager in managing the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
RESPONSIBILITIES
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Assist with authorising write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Monitior, review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Keep abreast of new opportunities to increase sales and brand awareness. This may include: in-store marketing, competitor shopping.
- Drive credit, Insurance , Mobile and Cellular performance to achieve the agreed budget.
Risk Management:
- Assist the store manager to conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
QUALIFICATIONS
- Grade 12
- 3 Years' Experience in Retail Cellular experience (Supervisory , Management experience advantageous).
- Mobile Sales experience
- Understanding of Sales & Service Management.
- Budgeting Skills.
- Computer Literate.
- Good Communication Skills
- Understanding of Retail Trade
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JOB DESCRIPTION
Support and assist the Store Manager in managing the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
RESPONSIBILITIES
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Assist with authorising write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Monitior, review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Keep abreast of new opportunities to increase sales and brand awareness. This may include: in-store marketing, competitor shopping.
- Drive credit, Insurance , Mobile and Cellular performance to achieve the agreed budget.
Risk Management:
- Assist the store manager to conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
QUALIFICATIONS
- Grade 12
- 3 Years' Experience in Retail Cellular experience (Supervisory , Management experience advantageous).
- Mobile Sales experience
- Understanding of Sales & Service Management.
- Budgeting Skills.
- Computer Literate.
- Good Communication Skills
- Understanding of Retail Trade
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JOB DESCRIPTION
The Telesales Agent is responsible for selling telco products to existing mrpmoney customers over the telephone, using campaign scripts.
RESPONSIBILITIES
- Contact prospective customers to present information and explain available products.
- Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
- Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's).
- Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.
What’s in it for you
- Uncapped incentive when your targets are achieved
- Learning and Development, and Career Growth opportunities within the Mr Price Group
- Medical aid and retirement fund benefits
- All associates are entitled to up to a 20% discount on merchandise at all Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and a 25% discount at Miladys.
- Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.
QUALIFICATIONS
- Grade:12
- 1 Year Experience in outbound telesales (preferably in a mobile campaign)
- Knowledge & Understanding in Sales & Telco
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JOB DESCRIPTION
The Call Centre Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.
RESPONSIBILITIES
- Negotiate payment arrangements in accordance with set standards
- Accurately updating customers' information
- Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
- Ensuring all quality of work is in line with Service Level Agreements
What’s in it for you
- Uncapped incentive when your targets are achieved
- Learning and Development, and Career Growth opportunities within the Mr Price Group
- Medical aid and retirement fund benefits
- All associates are entitled to up to a 20% discount on merchandise at all Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and a 33% discount at Miladys.
- Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.
QUALIFICATIONS
- Grade 12
- 6-12 months experience in Debt Collection (preferably within a Call Centre environment)
- An understanding of the life cycle of an account, the collection process and the systems that drive these processes
- You are competent in the use of MS Office.
- Good telephone etiquette, customer service orientated, pay high attention to detail and are a team player
- Day shift work hours are from 08h:00 to 16h30 and Saturdays 08h:00 to 14h:00 (when requested)
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RESPONSIBILITIES
- Execute retail merchandising & promotional marketing plans and operational functions to company standards.
- Develop top-line strategies tailored to meet objective of campaigns.
- Brief designers and copywriters on all marketing collateral.
- Manage multiple omni-channel campaigns across departments.
- Track that budgets for each project are managed efficiently.
- Analyze campaign data and compile reports.
- Engage & manage stakeholder expectations.
QUALIFICATIONS
- A relevant marketing\brand degree or diploma
- A minimum of 4 - 5 years’ experience in a Marketing and branding position. Retail or fashion experience is preferred.
- Experience in conceptual and operational elements required to drive successful campaigns.
- Solid understanding of core marketing principles
- Good understanding of social media and digital marketing
- Can work and think strategically.
- High energy level and must have a passion for fashion.
- Advanced communication (written and verbal), strong numerical ability, organizational, and problem-solving skills.
- Strong interpersonal skills, including effective presentation and listening skills.
- High proficiency in Microsoft Excel, Word, PowerPoint and Outlook
- Attention to detail, Ability to prioritize and multi-task.
- Ability to work in a fast paced environment.
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RESPONSIBILITIES
- Effectively plan, lead and organize the Collections team to ensure individual and team targets and objectives are achieved
- Effectively communicates deadlines and targets to associates
- Successfully conduct team meetings to update members on best practices and continuing expectations
- Ensure that all the associates’ attendance and punctuality is monitored
- Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
- Ensures that feedback received from the QA department in terms of call quality is addressed with the agent concerned and monitored going forward
- Assists management with hiring processes and new associates training
- Effectively reports, records and maintains a log in terms of system problems, telephony issues and down times
- Develops strategies to promote associates adherence to divisional culture and performance goals
- Ensure quality, friendly, consistent interaction when dealing with customers and stores
QUALIFICATIONS
- Grade 12
- 3-5 years Collections experience
- Minimum 1 year Team Leader experience or in a similar role
- Strong leadership skills
- Strong Relationship Building
- Customer Service Skills
- Knowledge of NCA requirements pertaining to collections and credit control
- Knowledge of POPI Act
- Excellent communication skills in English (Written & verbal)
- Computer literate (MS Word, MS Excel, MS Outlook)
- Must be able to work from 11h00 to 20h00 and alternate Saturdays
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JOB DESCRIPTION
A Store Manager will lead a team of passionate associates in maximizing store sales/turnover, ensuring the stock loss benchmark is maintained and managing the administration of the store.
RESPONSIBILITIES
- Promote sales.
- Manage stock, and control expenses to meet business targets.
- Achieve and/or exceed the required targets that are set out for the store.
- Use store resources effectively to maintain the productivity of the store.
- Encompass a thorough knowledge of stock and management of policies and procedures.
- Act as the custodian of all company policies and procedures to ensure standards are met.
- Assume accountability for the management and the training of all staff.
- Maintaining the company culture by treating staff in a respectful and professional manner.
- Ensure all interaction with customers results in an above-average customer service level.
- Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards.
QUALIFICATIONS
- Matric / Grade 12, Mathematics an advantage
- 2 years’ experience in a Retail Store Management or Assistant Store Manager role preferably in a similar retail environment.
- Excellent business English, both verbal and written
go to method of application »
JOB DESCRIPTION
A Store Manager will lead a team of passionate associates in maximizing store sales/turnover, ensuring the stock loss benchmark is maintained and managing the administration of the store.
RESPONSIBILITIES
- Promote sales.
- Manage stock, and control expenses to meet business targets.
- Achieve and/or exceed the required targets that are set out for the store.
- Use store resources effectively to maintain the productivity of the store.
- Encompass a thorough knowledge of stock and management of policies and procedures.
- Act as the custodian of all company policies and procedures to ensure standards are met.
- Assume accountability for the management and the training of all staff.
- Maintaining the company culture by treating staff in a respectful and professional manner.
- Ensure all interaction with customers results in an above-average customer service level.
- Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards.
QUALIFICATIONS
- Matric / Grade 12, Mathematics an advantage
- 2 years’ experience in a Retail Store Management or Assistant Store Manager role preferably in a similar retail environment.
- Excellent business English, both verbal and written
go to method of application »
JOB DESCRIPTION
A Store Manager will lead a team of passionate associates in maximizing store sales/turnover, ensuring the stock loss benchmark is maintained and managing the administration of the store.
RESPONSIBILITIES
- Promote sales.
- Manage stock, and control expenses to meet business targets.
- Achieve and/or exceed the required targets that are set out for the store.
- Use store resources effectively to maintain the productivity of the store.
- Encompass a thorough knowledge of stock and management of policies and procedures.
- Act as the custodian of all company policies and procedures to ensure standards are met.
- Assume accountability for the management and the training of all staff.
- Maintaining the company culture by treating staff in a respectful and professional manner.
- Ensure all interaction with customers results in an above-average customer service level.
- Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards.
QUALIFICATIONS
- Matric / Grade 12, Mathematics an advantage
- 2 years’ experience in a Retail Store Management or Assistant Store Manager role preferably in a similar retail environment.
- Excellent business English, both verbal and written
go to method of application »
JOB DESCRIPTION
A Store Manager will lead a team of passionate associates in maximizing store sales/turnover, ensuring the stock loss benchmark is maintained and managing the administration of the store.
RESPONSIBILITIES
- Promote sales.
- Manage stock, and control expenses to meet business targets.
- Achieve and/or exceed the required targets that are set out for the store.
- Use store resources effectively to maintain the productivity of the store.
- Encompass a thorough knowledge of stock and management of policies and procedures.
- Act as the custodian of all company policies and procedures to ensure standards are met.
- Assume accountability for the management and the training of all staff.
- Maintaining the company culture by treating staff in a respectful and professional manner.
- Ensure all interaction with customers results in an above-average customer service level.
- Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards.
QUALIFICATIONS
- Matric / Grade 12, Mathematics an advantage
- 2 years’ experience in a Retail Store Management or Assistant Store Manager role preferably in a similar retail environment.
- Excellent business English, both verbal and written
go to method of application »
JOB DESCRIPTION
A Store Manager will lead a team of passionate associates in maximizing store sales/turnover, ensuring the stock loss benchmark is maintained and managing the administration of the store.
RESPONSIBILITIES
- Promote sales.
- Manage stock, and control expenses to meet business targets.
- Achieve and/or exceed the required targets that are set out for the store.
- Use store resources effectively to maintain the productivity of the store.
- Encompass a thorough knowledge of stock and management of policies and procedures.
- Act as the custodian of all company policies and procedures to ensure standards are met.
- Assume accountability for the management and the training of all staff.
- Maintaining the company culture by treating staff in a respectful and professional manner.
- Ensure all interaction with customers results in an above-average customer service level.
- Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards.
QUALIFICATIONS
- Matric / Grade 12, Mathematics an advantage
- 2 years’ experience in a Retail Store Management or Assistant Store Manager role preferably in a similar retail environment.
- Excellent business English, both verbal and written
go to method of application »
JOB DESCRIPTION
A Store Manager will lead a team of passionate associates in maximizing store sales/turnover, ensuring the stock loss benchmark is maintained and managing the administration of the store.
RESPONSIBILITIES
- Promote sales.
- Manage stock, and control expenses to meet business targets.
- Achieve and/or exceed the required targets that are set out for the store.
- Use store resources effectively to maintain the productivity of the store.
- Encompass a thorough knowledge of stock and management of policies and procedures.
- Act as the custodian of all company policies and procedures to ensure standards are met.
- Assume accountability for the management and the training of all staff.
- Maintaining the company culture by treating staff in a respectful and professional manner.
- Ensure all interaction with customers results in an above-average customer service level.
- Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards.
QUALIFICATIONS
- Matric / Grade 12, Mathematics an advantage
- 2 years’ experience in a Retail Store Management or Assistant Store Manager role preferably in a similar retail environment.
- Excellent business English, both verbal and written
go to method of application »
JOB DESCRIPTION
An Assistant Manager is accountable for relieving the Store Manager in their absence and assists in maintaining company standards of housekeeping, merchandising, shrinkage control, discipline, and security.
RESPONSIBILITIES
- Banking of money
- Relieve store manager
- Maintain company standards of housekeeping, merchandising, shrinkage control, discipline, and security
- Ensure compliance of all company procedures
- Assist store manager in management of staff
- Ensure front end controls are in place
- Oversee the cash office
- Minimize stock loss Customer Service
- Introduce sales initiatives to reach store targets
QUALIFICATIONS
- Matric / Grade 12 (Mathematics an advantage) or NQF Level 4
- Previous experience managing people
- Previous experience managing a department
- Previous clothing retail experience would be highly advantageous
- Strong communication skills
- Strong admin skills
- Decision maker
- Organizational skills
- Planning
- Maintain productivity
- Leadership
- Enthusiastic
- Ethical and great integrity
- Honesty
- Proactive
- Self-motivated
go to method of application »
JOB DESCRIPTION
An Assistant Manager is accountable for relieving the Store Manager in their absence and assists in maintaining company standards of housekeeping, merchandising, shrinkage control, discipline, and security.
RESPONSIBILITIES
- Banking of money
- Relieve store manager
- Maintain company standards of housekeeping, merchandising, shrinkage control, discipline, and security
- Ensure compliance of all company procedures
- Assist store manager in management of staff
- Ensure front end controls are in place
- Oversee the cash office
- Minimize stock loss Customer Service
- Introduce sales initiatives to reach store targets
QUALIFICATIONS
- Matric / Grade 12 (Mathematics an advantage) or NQF Level 4
- Previous experience managing people
- Previous experience managing a department
- Previous clothing retail experience would be highly advantageous
- Strong communication skills
- Strong admin skills
- Decision maker
- Organizational skills
- Planning
- Maintain productivity
- Leadership
- Enthusiastic
- Ethical and great integrity
- Honesty
- Proactive
- Self-motivated
go to method of application »
JOB DESCRIPTION
An Assistant Manager is accountable for relieving the Store Manager in their absence and assists in maintaining company standards of housekeeping, merchandising, shrinkage control, discipline, and security.
RESPONSIBILITIES
- Banking of money
- Relieve store manager
- Maintain company standards of housekeeping, merchandising, shrinkage control, discipline, and security
- Ensure compliance of all company procedures
- Assist store manager in management of staff
- Ensure front end controls are in place
- Oversee the cash office
- Minimize stock loss Customer Service
- Introduce sales initiatives to reach store targets
QUALIFICATIONS
- Matric / Grade 12 (Mathematics an advantage) or NQF Level 4
- Previous experience managing people
- Previous experience managing a department
- Previous clothing retail experience would be highly advantageous
- Strong communication skills
- Strong admin skills
- Decision maker
- Organizational skills
- Planning
- Maintain productivity
- Leadership
- Enthusiastic
- Ethical and great integrity
- Honesty
- Proactive
- Self-motivated
go to method of application »
JOB DESCRIPTION
An Assistant Manager is accountable for relieving the Store Manager in their absence and assists in maintaining company standards of housekeeping, merchandising, shrinkage control, discipline, and security.
RESPONSIBILITIES
- Banking of money
- Relieve store manager
- Maintain company standards of housekeeping, merchandising, shrinkage control, discipline, and security
- Ensure compliance of all company procedures
- Assist store manager in management of staff
- Ensure front end controls are in place
- Oversee the cash office
- Minimize stock loss Customer Service
- Introduce sales initiatives to reach store targets
QUALIFICATIONS
- Matric / Grade 12 (Mathematics an advantage) or NQF Level 4
- Previous experience managing people
- Previous experience managing a department
- Previous clothing retail experience would be highly advantageous
- Strong communication skills
- Strong admin skills
- Decision maker
- Organizational skills
- Planning
- Maintain productivity
- Leadership
- Enthusiastic
- Ethical and great integrity
- Honesty
- Proactive
- Self-motivated
go to method of application »
JOB DESCRIPTION
An Assistant Manager is accountable for relieving the Store Manager in their absence and assists in maintaining company standards of housekeeping, merchandising, shrinkage control, discipline, and security.
RESPONSIBILITIES
- Banking of money
- Relieve store manager
- Maintain company standards of housekeeping, merchandising, shrinkage control, discipline, and security
- Ensure compliance of all company procedures
- Assist store manager in management of staff
- Ensure front end controls are in place
- Oversee the cash office
- Minimize stock loss Customer Service
- Introduce sales initiatives to reach store targets
QUALIFICATIONS
- Matric / Grade 12 (Mathematics an advantage) or NQF Level 4
- Previous experience managing people
- Previous experience managing a department
- Previous clothing retail experience would be highly advantageous
- Strong communication skills
- Strong admin skills
- Decision maker
- Organizational skills
- Planning
- Maintain productivity
- Leadership
- Enthusiastic
- Ethical and great integrity
- Honesty
- Proactive
- Self-motivated
go to method of application »
JOB DESCRIPTION
An Assistant Manager is accountable for relieving the Store Manager in their absence and assists in maintaining company standards of housekeeping, merchandising, shrinkage control, discipline, and security.
RESPONSIBILITIES
- Banking of money
- Relieve store manager
- Maintain company standards of housekeeping, merchandising, shrinkage control, discipline, and security
- Ensure compliance of all company procedures
- Assist store manager in management of staff
- Ensure front end controls are in place
- Oversee the cash office
- Minimize stock loss Customer Service
- Introduce sales initiatives to reach store targets
QUALIFICATIONS
- Matric / Grade 12 (Mathematics an advantage) or NQF Level 4
- Previous experience managing people
- Previous experience managing a department
- Previous clothing retail experience would be highly advantageous
- Strong communication skills
- Strong admin skills
- Decision maker
- Organizational skills
- Planning
- Maintain productivity
- Leadership
- Enthusiastic
- Ethical and great integrity
- Honesty
- Proactive
- Self-motivated
Method of Application
Use the link(s) below to apply on company website.
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