The Independent Institute of Education is South Africa’s largest registered and accredited private provider of higher education. The IIE is also internationally recognised by the British Accreditation Council.
Varsity College, a brand of The IIE, leads in the provision of these exciting learning initiatives of The IIE. The IIE is registered with the Dep...
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Competencies Required:
- Be able to demonstrate an understanding of the current state of research in the Information Systems field.
- Be able to demonstrate knowledge of various research methods, theories and frameworks used in the Information Systems field.
- Be able to evaluate the appropriateness of specific methods, theories and frameworks for use in given Information Systems research projects and contexts.
- Excellent Communication and interpersonal skills.
- Excellent Presentation Skills.
- Assertiveness and dynamism.
- Understanding of customer service in education.
- Demonstrate an ability to manage work and self proactively.
Minimum Education Requirements:
- Master's in Information Technology.
- Alternatively, a NQF 9 qualification that includes IT related topics.
Minimum Experience Requirements:
- Lecturing experience in general IT related topics.
- Work experience in an IT field is advantageous.
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Competencies required:
- Be able to demonstrate an understanding of the current state of research in the Information Systems field.
- Be able to demonstrate knowledge of various research methods, theories and frameworks used in the Information Systems field.
- Be able to evaluate the appropriateness of specific methods, theories and frameworks for use in given Information Systems research projects and contexts.
- Excellent Communication and interpersonal skills.
- Excellent Presentation Skills.
- Assertiveness and dynamism.
- Understanding of customer service in education.
- Demonstrate an ability to manage work and self proactively.
Minimum Education Requirements:
- Masters in Information Technology.
- Alternatively, a NQF level 9 qualification that includes IT related topics.
Minimum Experience Requirements:
- Lecturing experience in general IT related topics.
- Work experience in an IT related field with research experience.
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Competencies Required:
- Technical Skills
- Effective classroom management skills
Minimum Education Requirements:
Ideal:
Alternatively:
- Bachelor’s degree in supply chain management or a similarly related field (e.g. operations, supply chain, or logistic management) – with Supply Chain Management to the third-year level PLUS An MBA\MBL or a Postgraduate Diploma in Business or Education.
Work Experience in one or more of the following Specialties:
- Lecturing of Supply Chain modules to the third-year level.
- Industry experience of at least 3 years.
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Key Performance Areas:
- Lecturing
- Marking
- Classroom management
- Attending meetings
Competencies required:
- Excellent communications skills
- Excellent organisational skills
- Excellent time management (meeting dates and deadlines timeously)
Minimum Education Requirements:
- Honours degree in Accounting OR
- Honours degree in one of the business-related fields with accounting; or Financial Management with Accounting or Financial Management to third-year level.A bachelor's degree with Accounting or Financial Management to the third-year level PLUS either an MBA or postgraduate diploma in business or education.
Minimum Experience Requirements:
- Work experience in one or more of the following: Practical work experience relating to the relevant module. Teaching law modules at tertiary level or Teaching law modules for LEAD (Legal Education and Development. A practicing attorney, advocate, legal advisor, magistrate, or judge or otherwise in the legal profession, commissioner at CCMA, a Bargaining Council (BC)
- Note: The incumbent's experience will be a guiding factor to be taken into consideration.
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Duties and Responsibilities:
Presentation Target
- Deliver engaging presentations at targeted schools, showcasing the benefits of our institution.
- The ability to deliver a great presentation to potential students is crucial.
- Distribute marketing materials and interact with students to generate interest and enquiries.
- Represent our brand at career expos and other stakeholder events.
- Achieve monthly presentation targets as per school priorities.
Database Collection
- Meet monthly targets for collecting school databases to expand our reach.
Interview Target
- Make proactive calls to prospective students, scheduling interviews to meet daily and weekly targets.
- Follow up on online applications, ensuring proof of payments and scheduling appointments.
- Provide prompt responses to online and telephonic enquiries.
- Conduct interviews following an established script, building rapport with students and parents.
- Achieve individual targets for weekly, monthly and annual interviews.
Application Target
- Assist students with the online application process during interviews, securing applications on the spot.
- Follow up with unpaid online applications and ensuring payment is completed.
- Conduct regular calling campaigns to convert interviews into applications.
- Drive application acceptance and pre-registration fee payment.
- Achieve individual targets for weekly, monthly and annual applications.
Registration Target
- Support the campus by converting applications to registrations to achieve the annual campus registration target.
Administration and Reporting
- Maintain accurate daily reports, including call reports and interview booking trackers and the CRM system.
- Ensure interview forms are completed correctly and applications have valid supporting documentation.
- Update relevant systems and reports as required by the Head: Student Recruitment.
Competencies Required:
- Strong interpersonal and communication skills to effectively engage with students, parents and stakeholders.
- The ability to deliver a compelling presentation at schools is crucial.
- Friendly, tenacious, and target-driven mindset with exceptional organisational abilities.
- Excellent time management skills to handle multiple tasks and work under pressure.
Minimum Requirements:
- National Diploma (NQF6) with 3 years sales experience (preferred) OR,
- Alternatively, minimum of National Senior Certificate (or equivalent) with 5 years sales experience.
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Duties and Responsibilities:
Career Centre Marketing and Events
- Creates ongoing Career Centre awareness, through awareness campaigns, in-class visits, workshops, e-mails, sms's, WhatsApp groups and daily interaction with students.
- Ensures sufficient students and alumni have accessed and engaged with the Career Centre Platform by marketing the Career Centre Platform and the VC Career Centre App to students and Alumni.
- Uploads job opportunities onto the Career Centre Platform job directory.
- Upskills, leads and empowers the Career Centre Ambassador team to market the Career Centre and its platform to the student body.
- Co-ordinates and hosts career evenings / afternoon for final year students and alumni.
- Co-ordinates and hosts part-time work expo for current students.
- Co-ordinates and hosts career fair for students and alumni.
- Co-ordinates and hosts Career Centre client appreciation breakfast for clients.
- Co-ordinates and hosts Graduate Employment Workshop (GEW) and VC Alumni Connect Evening for Alumni.
Networking
- Establishes and maintains relations with all clients.
- Ensures and enables clear and open communication between the clients and the Career Centre.
- Conducts regular meetings with clients.
- Ensures compliance to the corporate identity at all times.
- Attends and participates in networking forums resulting in the increased awareness of quality graduates.
- Identifies businesses to partner with and actively seeks job opportunities that are in-line with the qualifications we offer.
- Markets the brand and demonstrates the value of recruiting through the Career Centre.
Recruitment of Students and Alumni
- Receives requests for students or graduates from clients.
- Sends a job specification to clients to complete.
- Uploads job opportunities onto the Career Centre Platform job directory to advertise the job on the campus in relation to the relevant target market.
- Receives and screens student's CVs.
- Obtains letters of recommendation from lecturers on suitable student candidates.
- Conducts one on one interviews with the potential students and sends CV's to clients.
- Submits Curriculum Vitae's (CV's) to clients.
- Tracks applications by following up with clients on placements made.
Alumni
- Extends similar career support to alumni allowing them to take advantage of professional networks.
- Offers alumni the opportunity to reconnect with fellow students through networking functions, workshops, and alumni reunions.
- Creates a platform for Alumni to give back to the brand and students either by providing graduate job opportunities, talks or providing mentorship to current students.
- Remains in contact with existing Alumni and track their success in industry.
- Ad hoc projects and duties as per National Career Centre Manager and Head: Student Experience.
Competencies required:
- Advanced computer literacy essential
- Excellent administration, planning and time keeping skills
- Customer service orientation, high levels of energy and self-motivation
- Highly effective communication and organisational skills
- Shown ability to manage work and self proactively
- Enjoy working, networking and building relationships with people
- Superior Presentation Skills
- Must be confident and outgoing
- Proven track record
- Must be approachable
- Creativity, innovation and passion for graduate recruitment
Minimum Qualification Requirements:
- Relevant 3-year Diploma or Degree in Human Resources or a related field.
Minimum Experience Requirements:
- Minimum of 3 years’ experience within recruitment, talent acquisition or training.
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Duties and Responsibilities:
Desktop Support
- Answers, evaluates and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests
- Logs and tracks calls using the incident and problem management database provided through the service desk
- Handles problem recognition (catalogue of services), isolation, resolution and follows on routine user incidents, and refers the undefined tasks (those not on the catalogue of services) to the campus Senior Support for resolution and further definition.
- Provide IT support to Staff, Students and Lecturers.
Software and Hardware Installations and Support for Software and Hardware Installations
- Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation
- Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives
- Assists with set up and support for venues on campus or for training use
Conducts regular and periodic testing of ICT testing equipment in campus venues to ensure operability, including but not limited to:
- PCs
- Audio visual equipment
- Access point
- Phones
- Office automatic equipment
- and fixes any issues identified
Information Technology Administrative Functions
- Liaises with service provides on information technology equipment and maintenance thereof
- Administers and maintains the ICT asset register and equipment tracker and completes necessary finance documents e.g. disposals
- Administers and maintains software, as per the agreed software list
- Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks
- Trains and orientates staff on the use of hardware and software
- Complies with the requirements of The Protection of the Personal Information (POPIA) legislation
Competencies required:
- Good interpersonal skills
- Good literacy and systems administration
- Time management and organisational skills
- Initiative and problem-solving prowess
- Strong communication skills
- Ability to cope in a pressured environment
Minimum Education Requirements:
- Minimum of a Higher Certificate/ Occupational Certificate Level 5 (NQF Level 5) in A+/N+.
- Advanced Certificate/ Diploma/Occupational Certificate Level 6 (NQF Level 6) in CCNA1/MCSE/MCTIP advantageous
Minimum Work Experience Requirements:
- Minimum of 1 year experience in ICT
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Duties and Responsibilities
Fulfilling Telesales Function
- Makes initial telephonic contact with prospective students within 24 hours.
- Establish as to whether or not the student meets the entry requirements
- If the student does not meet the entry requirements, offer an alternative course.
- Acquires and capturing student's details for the database.
- Captures student's details on the database.
- Books consultations for the Student Advisors (Distance)
- Discusses the course(s) in detail.
- Manages the Lead to Application conversion rate as set out by the HSR.
- Responds to prospect / student queries and concerns.
- Advises students of the application and registration closing date.
- Completes confirmation calls / reschedule appointments.
- Completes SIMS records to track activity.
General Activities
- Assist the Head: Student Recruitment with any related admin / marketing tasks.
- Assisting the Student Advisors with post application tasks such as collecting payments and documentation.
- Capturing of database on SIMS.
Competencies required:
- High level of accuracy required in both typing and data capturing
- Well spoken over the telephone
- Excellent organisational and administration skills
Minimum Qualification requirements:
- Matric essential, relevant tertiary qualification is recommended however not essential.
Minimum Work Experience requirements:
- Minimum of 1-2 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.
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Duties and Responsibilities:
Student Capacity Planning
- Understands the timetable in terms of phase in and phase out rules related to phase out and teach out qualifications
- Understands the process and advises on the need to teach out a qualification in consultation with the Head: Academic Operations, and ensures that all such requests are formally approved via the National office and governance committees at the Central Academic Team (CAT)
Lecturer Budget Support
- Ensures that the campus Academic team are informed of the student group planning in order to complete the lecturer budget
Venue Management
- Facilitates the ad hoc allocation of venues for various events throughout the year, including any corporate offers on campus
- Liaises with the campus Facilities Co-ordinator to report any venue related problems or to arrange for special requests regarding venue facilities, and ensures that classroom checks are completed timeously
- Communicates any changes to the teaching timetable to students and lecturers
Assessment Timetabling
- Ensures effective planning of computer room venue software and IT equipment in venues for practical assessments
- Assists with the planning and allocation of venues to be shared with the Assessment Centre
Timetabling & Attendance Register Management
- Allocates lecturers into the teaching timetable, taking into account respective lecturer constraints as received from the Academic team
- Manages timetable changes during the academic year (i.e. updates the academic system with rescheduled sessions received from the Academic team)
- Ad hoc printing of daily registers for Lecturers where required
- Captures attendance in the academic system on request
- Monitors registers daily during the registration period to identify students who are still not appearing as registered students and ensures this information filters through to the Admission Centre for follow up for the completion of the registration process
- Ensures that the attendance registers are filed correctly in an orderly system for ease of accessibility in the case of attendance related enquiries
- Manages the operational delivery of programmes, this may include programme specific events e.g. Moot court, Info evenings etc
- Releases and communicates the teaching timetable to students and lecturers and informs them of any updates to the timetable thereafter
- Ensures that all timetabling information is captured accurately and timeously in the academic system
- Schedules supplementary sessions as required from the Academic team
Programme Operations Support
- Acts as the liaison between the Capacity Planning and Timetabling Centre and the Programme Managers on any programme related issue in support of the academic programme
- Maintains a strong communication channel with all relevant stakeholders that supports all operational requirements that may impact the designated programmes
- Liaises with the campus Academic team regarding post assessment queries
- Manages the corporate offer space, ensuring that enough material has been ordered for the students and lecturer and distributes it on the day
Campus Collaboration & Team Support
- Assists with campus specific projects/events (e.g. Graduation, Open Day etc.)
- Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the Capacity Planning and Timetabling Centre
- Collaborates with all departments on campus to facilitate optimal performance within the Capacity Planning and Timetabling Centre and to ensure a high-quality student experience
Competencies Required:
- Interpersonal and communications skills
- Problem solving skills
- Computer proficiency
- Time management skills
- Best suited to a friendly, organised and systematic person who has an eye for detail and who works accurately and is able to handle pressure
Minimum Qualification Requirements:
- Minimum of a National Diploma/ Advanced Certificate (NQF Level 6)
- Advanced Diploma or Degree (NQF Level 7) is advantageous
Minimum Work Experience Requirements:
- Minimum of 2 years administrative experience (Ideally with timetabling experience)
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Duties and Responsibilities:
Building Partnerships and Schools Database
- Sources and identifies new schools to establish relationships with.
- Builds partnerships with schools to source and secure school placements for students on the identified campus.
- Manages all communications with identified partner schools and maintains records of contacts and progress.
- Establishes and maintains schools database.
- Identifies and sources opportunities for service learning.
- Approaches relationships in a manner to ensure a professional and harmonious relationship with partner schools.
- Support the campus/es in the organisation of partner school acknowledgements.
Student Placements Co-ordination
- Consults and reviews placement forms from registered students at the start of the year and allocates students to schools.
- Manages communication process to students of final placements.
- Tracks student school placements over the required years of the programme to ensure diversity in school experience.
- Tracks lecture attendance of students across identified modules.
- Identify and flag at risk students for TE.
- Advise students that have been denied access and advise on remedial steps.
- Keep records of students and TE placements.
- Police clearance certificates: Sources independent companies and manages the process.
School Communication
- Compiles all written communication to be sent to partner or potential schools including placement requests, placement confirmations and thank you notes.
- Collate the information of the student and supervisor for the ‘Mentor Teacher Information’ pack.
- Liaises with Programme Manager on campus to review and sign off on communications.
- Follows up with schools to check on students at inception of TE and maintain contact.
- Deals with any issues that may arise during TE and resolve effectively.
Co-ordination of Teaching Experience Supervisors
- Sources TE supervisors as per the required scope.
- Onboards TE supervisors including briefings and training.
- Plans the supervision allocation of supervisors in collaboration with the Programme Manager and deals with any day-to-day operational or scheduling issues.
- Establishes and updates the database of TE supervisors.
Competencies Required:
- Administrative Skills – computer literate
- Communication and interpersonal skills
- Problem-solving skills
- Organizational skills
- Heightened time management Skills
- Microsoft skills – Word & Excel
Minimum Qualification Requirements:
- Minimum of an Advanced Diploma or Bachelor's Degree.
- Postgraduate Qualification is advantageous.
Minimum Work Experience Requirements:
- Minimum of 3 years administration experience in a similar role (school or education context ideal).
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Key Performance Areas:
- Prepare for lectures based on provided content. Supplement content with own expertise. Deliver assigned modules to the stated outcomes and contracted hours. Mark student assessments and provide constructive feedback. Support student academic success by implementing workshops where needed. Perform academic admin, such as capturing assessment marks and reporting on student success. Provide content feedback. Engage with professional development opportunities and attend initial training sessions.
Minimum Qualification Requirements:
Ideal:
- BIS Hons or Masters in Multimedia, BA Hons or Masters in Digital or Interaction Design, Digital Arts or Digital Technologies with portfolio to demonstrate HTML5 and CSS3 and JavaScript skills.
Alternatively:
- NQF 8 or higher degree in a cognate field with extensive knowledge, experience and a portfolio to demonstrate web and mobile front-end development skills, including Html5, CSS3 and Javascript
Minimum Work Experience Requirements:
- Minimum 3 years industry or teaching experience PLUS portfolio in web design using web coding languages such as HTML5 and CSS3 and JavaScript and Design Systems
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Key Performance Areas:
- Prepare for lectures based on provided content. Supplement content with own expertise. Deliver assigned modules to the stated outcomes and contracted hours. Mark student assessments and provide constructive feedback. Support student academic success by implementing workshops where needed. Perform academic admin, such as capturing assessment marks and reporting on student success. Provide content feedback. Engage with professional development opportunities and attend initial training sessions.
Minimum Qualification Requirements:
Ideal:
- Honours Degree / Masters in Digital Design, Multimedia Design or Interaction Design.
Alternatively:
- Honours Degree / Masters in Graphic Design or Information Design with at least 2 years industry experience as a digital designer.
Minimum Work Experience Requirements:
- At least 2 years industry experience as a digital designer in a design studio or advertising agency.
- A solid foundation in the fundamental elements and formal principles of Visual design are key.
- Required to have a layered portfolio detailing her/his ability to engage with basic to intermediate design challenges.
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Duties and Responsibilities:
Lecturing
- Lecture on programmes (must lecture on an IIE qualification) across various modes of delivery where relevant
- Marking of assessments and feedback to students in subjects lectured. May be required to internally moderate assessment scripts that fall within their subject fields, where necessary across IIE sites of delivery
Lecturer Development and Support
- Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one-on-one consultations
Student Development & Support
- Championing/leading and managing academic development and support for a specific programme and its students
- Tracking student success and implementing support interventions where required
Research & Scholarship
- The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards The IIE’s Varsity College achieving its annual research output targets
Competencies Required:
- Superior communication (written and verbal) and organisational skills
- Demonstrated ability to manage work and self proactively
- Able to demonstrate a proven track record of effective teaching in subject area based on a reflective practice
- Able to demonstrate the ability to manage relationships with managers and staff effectively in terms of motivation, quality and performance
- Passion for Customer Service
- Experience in the use of technology to enhance learning is an added advantage
- Must display team work skills
- Good interpersonal skills
- Strong work ethic and conduct themselves with honesty and integrity
Minimum Education Requirements:
- Minimum of a LLM
- Preferably an admitted attorney/advocate or in possession of any relevant legal professional title
Minimum Work Experience Requirements:
- Minimum of 2 to 3 years of lecturing experience (on law qualifications)
- Minimum of 3 years industry experience
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Duties and Responsibilities
Lecture Room Support
- First line support for computer and lecture venues
- Ensure operational state of computer and lecture venues
- Ensure neatness of computer and lecture venues
- Daily checks of copiers, printers, motorised screens and projectors
- Ensure operational state of wireless infrastructure
Hardware Support
- Assisting user’s with calls relating to Desktops and Laptops
- Assisting user’s with calls relating to photocopiers and printers
- Installation of desktops, laptops, printers and other peripheral components
- Setup projectors for the classrooms
Software Support
- Installing relevant software for users
- Ensuring software is kept updated
- Assisting users with calls related to software (Microsoft Office etc…)
- Administration of the software licensing
End User Training
- Instruct users in use of hardware and software
- Respond to queries related to hardware, software and system operation
- Active Directory Account and Mailbox creation
Maintenance of HIPS
- Diagnose problems with HIPS and campus connectivity
- Administration of TMS (Telephone Management System and EWS (Broadsoft)
Administration and Documentation
- Ensure calls are logged with the Service Desk for any IT related queries
- Assist with administrative tasks
- Updating the hardware or software asset register which includes asset disposal and asset transfer
- Prepare and analyse photocopier and telephone reports
General
- Ensure general neatness of the Server Room, ICT Office and ICT Storeroom
- Manage and maintain the ICT equipment sign out / sign in process
Assessment Support
- Administration and support of IT related tests and exams
- Student AD Exam account administration, KIX script, preloads
Development
- Shadow Senior ICT and ICT Support staff for further development
- Assess and troubleshoot problems on servers
Competencies Required:
- Problem Solving Skills
- Computer Literacy and Systems application
- Communication Skills
- Time Management skills
- Interpersonal skills
Minimum Qualification Requirements:
- Minimum of Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N
Minimum Work Experience Requirements:
- Not applicable as this is suited to a Graduate.
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Duties and Responsibilities:
Presentation Target
- Deliver engaging presentations at targeted schools, showcasing the benefits of our institution.
- The ability to deliver a great presentation to potential students is crucial.
- Distribute marketing materials and interact with students to generate interest and enquiries.
- Represent our brand at career expos and other stakeholder events.
- Achieve monthly presentation targets as per school priorities.
Database Collection
- Meet monthly targets for collecting school databases to expand our reach.
Interview Target
- Make proactive calls to prospective students, scheduling interviews to meet daily and weekly targets.
- Follow up on online applications, ensuring proof of payments and scheduling appointments.
- Provide prompt responses to online and telephonic enquiries.
- Conduct interviews following an established script, building rapport with students and parents.
- Achieve individual targets for weekly, monthly and annual interviews.
Application Target
- Assist students with the online application process during interviews, securing applications on the spot.
- Follow up with unpaid online applications and ensuring payment is completed.
- Conduct regular calling campaigns to convert interviews into applications.
- Drive application acceptance and pre-registration fee payment.
- Achieve individual targets for weekly, monthly and annual applications.
Registration Target
- Meet individual targets for new student registrations.
Administration and Reporting
- Maintain accurate daily reports, including call reports and interview booking trackers and the CRM system.
- Ensure interview forms are completed correctly and applications have valid supporting documentation.
- Update relevant systems and reports as required by the Head: Student Recruitment.
Competencies Required:
- Strong interpersonal and communication skills to effectively engage with students, parents and stakeholders.
- The ability to deliver a compelling presentation at schools is crucial.
- Friendly, tenacious, and target-driven mindset with exceptional organisational abilities.
- Excellent time management skills to handle multiple tasks and work under pressure.
Minimum Requirements:
- National Diploma (NQF6) with 3 years sales experience (preferred).
- Alternatively, minimum of National Senior Certificate (or equivalent) with 5 years sales experience.
go to method of application »
Competencies Required:
- Excellent Communication and interpersonal skills
- Excellent Presentation Skills
- Assertiveness and dynamism
- Understanding of customer service in education
- Demonstrate an ability to manage work and self proactively
- Strong work ethic and conduct themselves with honesty and integrity
Minimum Education Requirements:
- Minimum of a LLM
- Preferably an admitted attorney/advocate or in possession of any relevant legal professional title
Minimum Experience Requirements:
- Minimum of 2 to 3 years of lecturing experience (on law qualifications)
- Minimum of 2 years industry experience
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Duties and Responsibilities:
SIMS System Set-up and Term Planning
- Oversees that all students are mapped to their respective assessment events per module, per intake year and per assessment event. Liasing with the Admission Officers to ensure that students that have cancelled or where pre-requisites have not been met, are unmapped from the assessment events or where modules have been added for students, that the students are mapped accordingly.
- Responsible for using the National Assessment Schedule to create a Results Tracker for each semester which includes the tracking of ICE submissions and the tracking of the detainment job. Ensure that the Results tracker is updated with any changes to assessment due dates throughout the term.
- Where CASS applies for entry to the exam, ensure that the running of the detainment job per module and per intake year on SIMS takes place where applicable once all the formative results have been captured.
Management of Results Capture
- Ensures that the manual Result Capture Sheets for Deferred Sitting, Exams Sitting 2, Exam Sitting 3 and Discontinuation/Dean's exams which involves checking the Grade Roster report on SIMS for supplementary exam entry is available. Assessment Officers are responsible for the checking of student applications/approved concessions on the Student Hub, thereafter the RA is informed to send these for marking.
- Oversees the tracking of the NQP registered students and ensuring that a separate Result Capture Sheet is generated for these students.
- Always ensure that SIMS and the Results Capture Sheets (RCS) (where applicable) are updated should results change due to additional sittings, lecturers amending marks, late submission policy deductions, the plagiarism policy and remarks etc. RCS need to be signed and dated as per the PDIIE009 Assessment Strategy and Policy. Ensure that the RCS are saved electronically and filed accordingly and are readily available for audit purposes.
- Checking that the results indicated on the assessment scripts or the Grade Centre on the LMS match that of what has been captured on SIMS by the lecturers. Capturing, verifying and publishing of all results on SIMS as per the PDIIE009 Assessment Strategy and Policy and ensuring that results are processed as per the SIMS HTGs issued.
Results Management (Formative)
- Responsible for updating and managing the Results Tracker throughout the semester, to ensure the markings deadlines are adhered to and managed according to the timelines. Liaising with lecturers on due dates, outstanding results, marking extensions and any mark/marking errors picked up. Escalation of late marking to the Head of Faculty, Deputy Head Ops/Head Ops/Head Academics. Identifying and flagging at risk lecturers prior to the marking cycles and informing the Head of Faculty of any issues experienced.
- Ensures that the capture and release of any additional formative sittings (replacement sitting) marks under manage marks moderation is completed.
- Liaising with the Admissions and Finance team on students that are not registered and where results therefore cannot be processed on SIMS.
- Works proactively with the Customer Relations Officers (CRO's) on student result queries and ensuring that the CROs are updated on progress and resolution of these queries.
- Co-ordinates and Liaises with lecturer to collect their marked formative scripts to return and provide feedback to the students. Ensure that lecturer have made the marked online formative assessments available to view on the LMS.
- Responsible for checking that the ICE results captured by the lecturers on the SIMS have been captured correctly by the lecturer.
- Ensures that that all formative assessments, including ICE have been processed & published on SIMS prior to running the detainment job where applicable. Work systematically with the CASS tracker to ensure that all results for CASS modules are released timeously.
- Oversees the capturing and updating the Academic team's plagiarism tracker (if applicable) and in turn are responsible for updating the results both on SIMS and the RCS. Should a student's CASS mark change post the CASS release deadline, the RA is responsible for informing the respective Assessment Officers to ensure the student is issued a permission slip.
- Checking assessment concessions on the Student Hub in collaboration with the Assessment Centre and liaising with the Student Hub on any concessions that have not been actioned. Understanding the PDIIE009 Assessment Strategy and Policy and capturing results accordingly and correctly.
Results Management(Summative)
- Checking that the results indicated on the summative assessment scripts or the Grade Centre on the LMS match that of what has been captured on SIMS by the lecturers. Capturing and publishing of all summative results on SIMS as per the PDIIE009 Assessment Strategy and Policy and ensuring that results are processed as per the SIMS HTGs issued.
- Responsible for updating and managing the Results Tracker to ensure that summative assessment release dates are met and that students receive their overall final results timeously. Liaising with lecturers on due dates and ensuring that moderation deadlines are met. Escalation of late marking to the Head of Faculty, Deputy Head Ops/Head Ops/Head Academics. Identifying and flagging at risk lecturers prior to the marking cycle and informing the Head of Faculty of any issues experienced.
- Manage the capture and release of any additional summative sittings (supp/discon/special sitting) marks under manage marks moderation.
- Works proactively with the Customer Relations Officers (CROs) on student result queries and ensuring that the CROs are updated on progress and resolution of these queries.
- Ensures channels of communication open with the Capacity Planning & Scheduling Centre and keeping track of any lecturers that have resigned. Proactively liaise with the Head of Faculty to identify replacement markers for any lecturers that resign or require marking assistance.
- Should any additional re-write opportunity be approved by the Central Academic Team, the RA's need to capture the results correctly on SIMS as per the Assessment Strategy and Policy.
- Responsible for managing and overseeing the processing of endorsements using the Admission trackers and tracking the corresponding SLP results and in turn processing the corresponding endorsements on SIMS.
- Checking assessment concessions on the Student Hub and liaising with the Student Hub on any concessions that have not been actioned. Understanding the PDIIE009 Assessment Strategy and Policy and processing ES1, ES2, ES3 and Discontinuation/Dean's exam results accordingly and correctly.
- Responsible for compiling ES2, ES3 and Discontinuation/Dean's exam billing list which must be submitted to the Finance Department at the end of each Term by use of a finance/ops tracker.
- Responsible for the generation and publishing of all Report Cards and Academic Transcripts, this includes the re-generation of report cards and transcripts post mark changes.
- Verifies scripts received against the marks captured on the mark sheet for the Online Centre and submits the mark sheet to the Online Centre for processing on the academic system thereafter.
- Flag any system related issues that impact the processing of results that in turn will negatively impact on the students' experience and find alternative solutions to mitigate the impact. Works closely with the regional BAC in troubleshooting and resolving any system related issues that impact the processing of results.
- Supports the Head of Faculty or Teaching and Learning Manager on campus in accessing scripts required for the internal moderation and decentralised marking process.
Moderation (External and Internal)
- Responsible for populating the External Moderation Tracking Grid indicating the lecturers that need to be externally moderated. Identifying the lecturers that are shared between campuses and determining which campus will be responsible for uploading the moderation for these shared lecturers. Updates the External Moderation Tracking Grid accurately and timeously.
- Oversees the timeous scanning of the necessary sample of scripts and uploading them on to the moderation tracking system and assigning this to the relevant Central Academic Team (CAT) member.
- Completes the Moderation Control Sheet (MCS) to be included with every set of External moderation.
- Ensures that the Moderation Control Sheet (MCS) and scripts/ Portfolios of Evidence (POE's) are attached and assigned to the relevant Central Academic Team (CAT) member. The Head of Programme (HOP) outcome is actioned correctly as per the release instruction on the MCS at campus level and in compliance with the assessment strategy and policy.
Managing of Script Viewing and Remarks
- Identifies and co-ordinates script viewing requests made on The Student Hub report and informs the Academic department to arrange a viewing appointment with the student. Arrange with the Academic staff member to collect and sign for the respective scrip before the script viewing appointment.
- Identifies and co-ordinates re-mark requests made on The Student Hub and checks that payment has been made in respect of the request. Tracks the remark on the Campus Remark Tracker and co-ordinates the remark with an appropriate marker thereafter.
- Follows up on the re-mark process to ensure that it happens within the allotted time.
- Ensures that the correct outcome is applied once the remark has been completed and returned to the Results Centre as per the Assessment Strategy and Policy.
- Flags any marking discrepancies or concerns with the Head of Faculty or Head Academic for the campus.
Script Viewing and Remarks
- Identifies and co-ordinates script viewing requests made on The Student Hub report and informs the Academic department to arrange a viewing appointment with the student.
- Identifies and co-ordinates remark requests made on The Student Hub and checks that payment has been made in respect of the request and co-ordinates the remark with an appropriate marker thereafter.
- Follows up on the remark process to ensure that it happens within the allotted time.
- Ensures that the correct outcome is applied once the remark has been completed and returned to the Results Centre as per policy.
- Flags any marking discrepancies or concerns with regards to moderation and remarks with the relevant Academic staff member.
- Oversees archiving of scripts and Portfolios of Evidence (POE's) for on and off site storage in line with the policy.
Metro File Managing of Secure Onsite Storage Facilities
- All uncollected formative assessments must be retained as per the Assessment Strategy and Policy and must be destroyed in line with The Protection of Personal Information Act (POPIA)
- Responsible for the archiving of summative scripts and Portfolios of Evidence (POE's) for on and off site storage in line with the Assessment Strategy & Policy. Labelling metro file boxes in a structured and organised manner and completing the Metro file storage box form accordingly. Arrange for Metro file to collect boxes.
- Responsible for completing and updating the Internal Assessment Storage form
- Responsible for keeping the Secure Online Storage Facility neat, tidy and organised.
Team Support and General
- Assists with campus specific projects/events (e.g. Graduation, Open Day etc.).
- Supervises and supports Result Administrators .Trains and assists Result Administrator staff, manages leave and staff wellness within the Results Centre.
- Collaborates with all departments on campus to facilitate optimal performance within the Results Centre and to ensure a high quality student experience.
- Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the Results Centre.
Competencies required:
- Advanced Interpersonal and Communications skills
- Computer and System Proficiency
- Planning & Time Management skills
- Leadership skills
- Results Driven and able to handle pressure
- Highly Ethical
- Systematic with an Eye for Detail
- Advanced Administrative and Organisational skills
Minimum Qualification Requirements:
- Advanced Diploma or Degree (NQF Level 7)
- Honours Degree (NQF Level 8) advantageous.
Minimum Work Experience Requirements:
- Minimum of 2 years administrative experience and 2 years leadership/supervisory experience for external candidates.
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Duties and Responsibilities:
Media Relations
- Identifying, building and maintaining strong media relationships within the community and region in which the campus is located.
- Output of monthly (targeted number) media releases and caption stories for internal and external use, in order to reach annual campus PR exposure/publicity target.
- Building and maintaining relationships with the local media.
- Networking with media at campus events.
- Liaise with the National office in any crisis management situations (PR/media).
Brand Identity
- Understand the Brand identity and ensure that it is consistently applied to all campus elements including: posters. flyers and campus look and feel as well as to ensure that all campus communication is geared towards maintaining a positive Brand reputation.
Management of PR related Service Providers
- Identifying and selecting campus service providers which will provide services for the PR portfolio. This includes and not limited to: photographers, printers, sound technicians etc.
- Brief campus photographers and liaise with other campus staff to ensure an even spread of sport, social, academic, cultural and community engagement events are effectively photographed.
- Manage the campus photography including supply national office, press and online media.
General Administration
- Compiling annual and monthly events calendars.
- Compiling reports after major events.
- Managing the campus PR budget.
- Compiling monthly PR reports.
Events Management
- Ensure the planning and implementation of comprehensive and balanced social events offering both on and off the campus, that will in turn positively impact on the marketing of the campus to prospective students.
- Provide accurate reporting of all social and cultural events within the time frames provided.
- Management of the internal advertising for all social and cultural events.
- Build relationships with third parties to ensure access to practical venues for all social events and to ensure sponsorship opportunities and prizes for such events.
Team Support
- Support the Student Experience team on specific projects as required.
- Supporting the Academic Operations Centres of Excellence with events, example: graduation.
- Offer support related to public relations to other departments that may need it, when requested by a Senior Manager.
Social Committee Management
- Recruitment and management of the Social Committee to encourage student participate to ensure students receive a full and well-rounded experience at IIE Varsity College.
Competencies Required:
- High level of administration, planning and organisational skills
- Computer literacy essential
- Customer service orientation, High levels of energy and self motivation
- Excellent interpersonal skills
- Must be confident and outgoing
- Shown ability to manage work and self proactively must be deadline driven
- Superior Presentation Skills
- Excellent command of the English language (both spoken and written)
Minimum Qualification Requirements:
- BA Degree in Corporate Communications, or PR/Marketing Degree or Diploma or equivalent.
Minimum Work Experience Requirements:
- Minimum of 3 years in any of the following: PR, Events Management, Social Media Management, Social Management and Media writing and liaison.
- Experience in managing a team of people / running a team / delegating tasks would be beneficial.
Method of Application
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