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The South African Civil Aviation Authority (SACAA) is an agency of the Department of Transport (DoT), established on 01 October 1998, following the enactment of the now repealed South African Civil Aviation Authority Act, 1998 (Act No. 40 of 1998). This Act was replaced by the Civil Aviation Act, 2009 (Act No. 13 of 2009), which came into effect on 31 Mar...
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Description
PURPOSE OF THE JOB
- To determine the operational level of safety that the prospective AOC holders can achieve and does in fact achieve in actual operations. Through evaluation (assess), monitor (conduct periodic and unannounced surveillance) of compliance to operations of an aircraft:
- making recommendations regarding the issuance or amendment of the AOC and the associated operations specifications, and the operator's competence to continue to exercise the privileges of the certificate.
- making recommendations concerning any special conditions that, considering the investigation, may need to be imposed.
- informing the operator of any deficiencies needing rectification; and
- making recommendations concerning appropriate enforcement action.
SITE and AIRLINE INSPECTIONS
- Conduct routine inspections such as the inspection of a station facility, apron, en-route operation and base and carry out oversight or checks considered necessary at prescribed intervals;
- Assess the effectiveness of the operator’s SMS and the level of resources allocated to it;
- Conduct such inspections or oversight in accordance with an established work programme and applicable standard procedures and instructions;
- Advise the operator, in writing, of any significant deficiency, requesting a proposal for remedial action;
- Conduct follow-up on inspection reports to ensure that appropriate action has been taken in a timely manner;
- Submit reports on each inspection or investigation in the manner prescribed, and complete and process the applicable inspection forms;
- Investigate and report, as required, possible violations of the basic aviation law or related safety operating regulations and rules;
- Continuously review the operator's pertinent documentation (e.g. operations, training and MCMs), company policies, operating instructions and information to staff and system of amendments to determine whether they are accurate and made available in a timely manner to persons requiring their use;
- Keep appropriate CAA inspectorate staff informed on all aspects of the current operation and projected developments in the company including changes in executive personnel, in assigned responsibilities and in the operator's organization in general;
- Conduct qualification, approval and supervisory activities with respect to personnel proposed as designated examiners by an operator; and
- Facilitate the qualification, oversight, and the approval over the operator's designated examiners.
PROPOSALS and REVISION of STANDARDS
- Proactively research, develop, and propose the specific standards to be applied in the area of operators' operations.
COMMUNICATIONS and SAFETY PROMOTION
- Project a satisfactory image of the SACAA to all stakeholders.
- Provide industry feedback to the Authority.
- Promote Aviation safety by proposing improvements in operational requirements.
Requirements
Minimum Qualification:
- Grade 12 and a valid Commercial Pilot License or Airline Transport Pilot License
Ideal Qualification:
- Commercial Pilot License with Frozen ATPL
Experience:
- 1500 hours as a pilot or pilot-in-command of civil or military air transport aircraft ATPL (A) for Part 121 OR
- 1000 hours as a pilot or pilot-in-command of civil or military air transport aircraft CPL (A) for Part 135
Closing Date:
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Description
PURPOSE OF THE JOB
- To determine the operational level of safety that the prospective AOC holders can achieve and does in fact achieve in actual operations. Through evaluation (assess), monitor (conduct periodic and unannounced surveillance) of compliance to operations of an aircraft:
- making recommendations regarding the issuance or amendment of the AOC and the associated operations specifications, and the operator's competence to continue to exercise the privileges of the certificate.
- making recommendations concerning any special conditions that, considering the investigation, may need to be imposed.
- informing the operator of any deficiencies needing rectification; and
- making recommendations concerning appropriate enforcement action.
SITE and AIRLINE INSPECTIONS
- Conduct routine inspections such as the inspection of a station facility, apron, en-route operation and base and carry out oversight or checks considered necessary at prescribed intervals;
- Assess the effectiveness of the operator’s SMS and the level of resources allocated to it;
- Conduct such inspections or oversight in accordance with an established work programme and applicable standard procedures and instructions;
- Advise the operator, in writing, of any significant deficiency, requesting a proposal for remedial action;
- Conduct follow-up on inspection reports to ensure that appropriate action has been taken in a timely manner;
- Submit reports on each inspection or investigation in the manner prescribed, and complete and process the applicable inspection forms;
- Investigate and report, as required, possible violations of the basic aviation law or related safety operating regulations and rules;
- Continuously review the operator's pertinent documentation (e.g. operations, training and MCMs), company policies, operating instructions and information to staff and system of amendments to determine whether they are accurate and made available in a timely manner to persons requiring their use;
- Keep appropriate CAA inspectorate staff informed on all aspects of the current operation and projected developments in the company including changes in executive personnel, in assigned responsibilities and in the operator's organization in general;
- Conduct qualification, approval and supervisory activities with respect to personnel proposed as designated examiners by an operator; and
- Facilitate the qualification, oversight, and the approval over the operator's designated examiners.
PROPOSALS and REVISION of STANDARDS
- Proactively research, develop, and propose the specific standards to be applied in the area of operators' operations.
COMMUNICATIONS and SAFETY PROMOTION
- Project a satisfactory image of the SACAA to all stakeholders.
- Provide industry feedback to the Authority.
- Promote Aviation safety by proposing improvements in operational requirements.
Requirements
Minimum Qualification:
- Grade 12 and a valid Commercial Pilot License or Airline Transport Pilot License
Ideal Qualification:
- Commercial Pilot License with Frozen ATPL
Experience:
- 1500 hours as a pilot or pilot-in-command of civil or military air transport aircraft ATPL (A) for Part 121 OR
- 1000 hours as a pilot or pilot-in-command of civil or military air transport aircraft CPL (A) for Part 135
Closing Date:
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Description
PURPOSE OF THE JOB
- Responsible for ATO approval and oversight.
- Responsible for FSTD oversight and approval.
- Review and approval of Syllabi and Curricula.
- Responsible for licensing standards and regulations for all aircrew licenses; oversight of Designated flight examiners, Radio telephony Examiners and Language proficiency examiners; approval and oversight of examination centers.
- Monitor the conduct of pilot instructors and designated examiners.
- Submit memos to LAC for further investigation or enforcement action against instructors and examiners.
- Conduct and participate in review boards for the designation and redesignation of pilot instructors and designated examiners.
- Respond to queries regarding crew licensing, instructors, designated examiners, training or assessment from industry and the Authority.
- Provide technical assistance to other states, industry and licensing office.
- Participate in national seminars, conferences and workgroups related to flight instructors, designated examiners or inspector duties.
- Maintain procedure documents related to TSO inspectors for flight crew instructors or designated examiners
CATS and CAR Development
- In co-operation with Managers: Licensing and Examinations- Develop and implement Civil Aviation Regulations (CARs) and Civil Aviation Technical Standards (CATS) for the Civil Aviation Regulations Part 61, 62, 63, 68, 69 ,71,72 in compliance with the Standards and Recommended Practices of ICAO Annex 1.
Operational Management
- Conduct audits and inspections as per SACAA Procedures to establish compliance.
- Conduct oversight on the activities of designated flight examiners, Radiotelephony examiners, Language Proficiency examiners and flight instructors.
- Make relevant recommendations pertaining to safety management systems.
- Investigate regulatory non-compliances and recommend remedial or enforcement measures.
- Provide factual reports of audits and inspections conducted on the training organisations.
- Monitor and follow up on the implementation of corrective action and the closure of action within allocated time frames.
- Facilitate approval, and their maintenance with respect to Training and Procedures Manuals.
- Support the Licensing Administration function within SACAA, including the assessment of applications, against legal requirements in accordance with the provisions of the Civil Aviation Regulations 2011, Parts ,61, 62, 63, 68,69 and 71.
- Investigate and recommend action to the Director on any deviations from requirements.
- Introduce adequate measures to enable SACAA to effectively carry out its mandate of Safety and Security Oversight.
- Update and amend all documentation, checklists, and procedures to ensure compliance with the regulations.
- Review applications for the accreditation of military experience.
- Review applications for the conversion of validation for foreign licences where directed.
Support to PEL Sections and Departments
- Provide technical and investigation support to LAC department on enforcement issues.
- Recommending the approval /denial/ withdrawal of exemptions, AMOCs and special approvals.
- Provide technical design support to PEL FSTD and ATO inspectors.
- Provide technical design support to the Exemptions and Regulatory Development section.
- Provide technical support to AIID regarding the investigation of accidents and incidents.
- Provide technical support to the General Aviation department.
- Provide other technical support as directed by the relevant line manager.
Design of Training and Testing Standards
- Design and develop test standards and examination items for flight crew training and testing.
- Design and periodically review the curricula and syllabi of flight crew licence and rating training and examinations.
- Develop and implement standards for licensing administration that ensures adherence to requirements.
- Develop technical guidance material for flight crew training and testing.
Communications and Safety Promotion
- Project a professional and positive image of the SACAA to all stakeholders. Provide industry feedback to the Manager
Industry Liaison and Client Service Standards
- Participate with industry through workshops and conferences in the development of:
- Practical examination/testing/training standards
- The oversight system to portray a positive image of the SACAA
- Liaise with industry to record problem-solving solutions and convey knowledge to the industry to allow for the improvement of standards.
- Resolve customer issues while abiding by regulations and internal policies.
- Communicate with industry participants by publishing AIS document and PEL notices.
- Contribute to the content of the PEL web pages.
Requirements
Minimum Qualification:
- Grade 12
- Commercial Pilot License with Grade II Instructor Rating issued under Part 61 or equivalent SA Air Force Flight Instructor Rating Category B
Ideal Qualification:
- Airline Transport Pilot Licence
- Grade I Flight instructor rating or SAAF Grade A Instructor with sound knowledge of training and training administration.
Experience:
Closing Date:
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Description
OVERALL PURPOSE OF THE JOB
- Plans and conduct safety oversight and surveillance on all medical certification processes, public health events in civil aviation, air ambulances, and Cabin Crew First Aid Training procedures as well as evaluating and assessing medical conditions of flight safety significance.
Oversight of the Medical Certification Processes & Procedures
- Identify regulatory gaps and initiate a review process which research should be based on local and international best practice ICAO and International Best Practice, workshop for submission to CARCOM for approval and promulgation
- Ensure that accredited medical conclusions are reached by conducting research and ensuring that presentations and medical certification processes are evidence based
- Prepare the Aeromedical Committee agenda, draft minutes of a high-quality standard, and facilitate their signature in line with the procedure
- Coordinator of medical appeals specialists in line with terms of references
- Conducting research related to the medical appeal process
- Routine collection and analysis of medical findings during medical assessments to identify areas of increased medical risk
- Continuously re-evaluate the medical assessment process to identify areas of increased medical risk
- Routinely collect and analyse incapacitation in-flight and on active-duty data
- Conduct research to analyse trends and implement aviation safety intervention strategies
- Evaluate foreign medical records for validation of foreign licenses.
- Investigation and preparation of medical cases, for enforcement, related non-compliant applicants and DAMEs for submission to the Legal Division
- Participate in the training of Aerospace Medicine Course and the EMPIC System
- Develop checklists and conduct Medical Practical Flight Tests
Oversight of Public Health Risk in Aviation
- Identifying gaps in legislation related to ICAO Annex 6,9,11,14,18 and other, International Health Regulations (2005),
- Consult, review and submit to CARCOM for approval and promulgation recommendations on identified gaps.
- Develop Master Surveillance Plan for Airlines, Charter Operators, and Airports
- Conduct risk based audits on relevant aspects as indicated in the Master Surveillance Plan
- Evaluate procedures for airlines, charter, and airport operators to ensure compliance with the spread of communicable diseases by air travel.
- Participate in training and consultation forums with industry on public health measures
- Participate at MNORT of the National Department of Health and Facilitation Committee of the NDOT
- Initiate enforcement processes where necessary.
Oversight Air Assist the Ambulance Operations & First Aid Cabin Crew Training
- Assist the Senior Aviation Medical Officer in identifying gaps in legislation, conduct research and review according to best practice
- Assist in evaluation and approval of training material and MOP’s for ATO and Operators
- Conduct inspections of air ambulance operations and Cabin Crew First Aid ATO's in accordance with the Master Surveillance Plan
- Participate in the revision of the Part 64 First Aid training content applicable to cabin crew
- Continuous provision of training through consultation with the aviation industry
- Conduct inspections at Charter, Airline, and Airports Operators
- Initiate enforcement processes where necessary
- Ensure that First Aid Training is in line with IATA, Medical Heart Association and other best practice
Provide Medical Insight to Accident Investigations
- Participation in the development of legislation applicable to the medical aspects of aircraft accidents
- Provide AIID in identifying relevant experts to advise on the medical aspects of aircraft accidents
- Collect all the medical information and interpret post-mortem and toxicology reports
- Draft the final accident report applicable to the medical aspect of aircraft accidents for submission to AAID
Participate in the State Assistance Missions
Requirements
EDUCATION
MINIMUM
- MBCHB plus Postgraduate Diploma in Occupational Health OR Public Health OR Administration OR Medico-Legal OR Pilot License
EXPERIENCE
- 2 Years experience as a Designated Medical Examiner/Public Health Officer/Experience in Regulatory Environment of Administrative Medicine
Closing date:
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Description
OVERALL PURPOSE OF THE JOB
- To provide an end-to-end customer service to the SACAA clients.
- To improve the customer experience and customer satisfaction index.
Customer Service
- Provide front line support – walk-in centre, contact centre and written correspondence.
- Provide customer services in line with the SACAA policies and procedures of the Client Relationship Management section
- Track all customer queries in the approved CRM system until queries are closed.
- Professionally respond to requests from both external and internal customers
- Evaluate customer satisfaction through approved tools and systems.
- Project and maintain a satisfactory image when dealing with clients.
- Ensure that all customer queries and complaints are addressed as per agreed SLA’s and that they are logged on the approved CRM system.
- Send customer survey after every interaction
Administration
- Prepare documents
- Collate information for reporting
- Package documentation required for meetings and other departmental engagements
- Circulate required information and documentation throughout the department and keep accurate record thereof
- Receive and relay documentation and information to applicable recipients in the department
- Develop and maintain a proper filing system to ensure accurate retrieval of information as and when required
- Screen, classify and record documents for easy access and tracking
- Coordinate functions and meetings for the department
- Ensure all documents are properly filed
- Any ad hoc duties as required from time to time
- Track all customer enquiries in the approved systems until queries are resolved.
- Ensure that all customer queries are addressed as per agreed Service Level Agreement (SLA).
- Liaison with clients to identify any information and service requirements - Provide first line information.
- Professionally respond to requests from both external and internal customers.
- Keep accurate records of discussions or correspondence with customers
- Communicate and coordinate with internal departments
- Analyze statistics or other data as required by management
Quality Control
- Adhere to the approved quality assurance measurements.
- Adhere to the approved SLA’s
Requirements
EDUCATION
MINIMUM QUALIFICATION
- Grade 12
- National Diploma in Marketing, Communications, Consumer Studies, Business Administration, Management Studies or equivalent qualification.
IDEAL QUALIFICATION
- Bachelor's degree in marketing, Communications, Consumer Studies, Business Administration, Management Studies or equivalent qualification.
EXPERIENCE
- 1 year experience in Call Centre or Client Services
CLOSING DATE:
Method of Application
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