New Jobs at Hilton

What will I be doing?

As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Analysis local market trends and competitor activity to identify business leads
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
• Negotiate room rates/packages with corporate clients
• Develop and implement creative local marketing channels, including social media channels
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Work within current business strategies and recognising potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Attend Sales events, as required
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Answer customer queries in a prompt and professional manner
• Manage staff performance in compliance with company policies and procedures
• Recruit, manage, train and develop the Sales team

What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure and under own initiative
• Experience in a sales role with a proven track record to close a sale

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What will I be doing?

• As Engineer/Technician, you will support the Engineering Team to ensure that engineering and maintenance operations within the hotel, including general property maintenance energy conservation, are working properly and to standard.
• You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards.

Specifically, an Engineer will perform the following tasks to the highest standards:

• Perform day-to-day routine and preventative maintenance within the hotel rooms
• Respond promptly and efficiently to any maintenance calls that arise
• Execute the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the required standard
• Assist in the implementation of energy conservation program
• Recommend maintenance system improvements and energy savings
• Maintain all tools, equipment, and working areas in good condition
• Keep your technical training knowledge and skills up to date

What are we looking for?

An Engineer/Technician serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A certificate in a specialized field such as Electrical, Mechanical, Refrigeration, Carpentry, or Plumbing, required
• Current working knowledge of general maintenance and engineering work
• Experience in the Maintenance Department of a large hotel, hospital, ship, and/or restaurant complex or similar
• Strong work ethic
• A passion for delivering great customer service
• Ability to work without close supervision and within established timeframes

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What will I be doing?

• As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience. A Laundry Supervisor will also be required to ensure quality controls are in place and manage customer service inquiries.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage overall daily operations of the Laundry Department
• Ensure quality controls are in place for all laundry processes, rejecting any exceptions
• Maintain cleanliness of the laundry area
• Train, develop, and appraise the laundry team
• Ensure linen and housekeeping supplies are ordered and controlled in line with Business and Events
• Carry out stock takes
• Ensure par stocks are maintained
• Take receipt of stock and ensure safe storage
• Manage customer service issues quickly and effectively
• Oversee the issuing of linen via a requisition system
• Ensure team members adhere to all Health and Safety Regulations
• Carry out any other reasonable task set by the hotel's management

What are we looking for?

A Laundry Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good organisational and planning skills
• Good communication skills

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What will I be doing?

• As a Linen/Laundry Porter, you are responsible for supporting laundry operations and providing pressing, sewing, and other similar services to deliver an excellent Guest and Member experience. A Linen/Laundry Porter will also be required to manage and respond to guest requests.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Check uniforms for cleanliness and condition, carrying out minor repair work, if required
• Ensure support is provided to the laundry function when required
• Complete wash cycles, folding of linen and correct storage
• Manage guest requests in line with company brand standards and one call delivery deadline
• Greet guests in public areas and rooms in a warm and friendly manner
• Provide laundry, pressing, sewing, and other similar services to guests
• Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly
• Maintain linen room and uniform store
• Ensure floors are stocked with the correct amount of each linen items
• Ensure chemicals are used and stored correctly
• Report maintenance and hazard issues
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Linen/Laundry Porter serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Ability to work under pressure
• Ability to work on own or in teams
• Respond to guest requests and deliver high levels of service
• Methodical and well organised

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What will I be doing?

As Receiving Clerk, you will accept and control all incoming deliveries, maintaining an optimal goods inventory, correct storage and issue of goods. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Acceptance and close control of all incoming goods in respect of volume and quantity
• Enter all internal goods movements into the computer system daily
• Carry out monthly inventories with Controlling
• Responsible for acceptance and rough checks on all items entering the hotel by volume and quality
• Issue immediate complaints
• Ensure that all articles reach their place of destination immediately
• Ensure orderly acceptance and passing on of events material and its return from the ramp
• Loan and empties return from the warehouse carried out independently
• Ensure tidiness and cleanliness in area of responsibility

What are we looking for?

A Receiving Clerk serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or as part of a team

go to method of application »

What will I be doing?

• As Engineer/Technician, you will support the Engineering Team to ensure that engineering and maintenance operations within the hotel, including general property maintenance energy conservation, are working properly and to standard.
• You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards.

Specifically, an Engineer will perform the following tasks to the highest standards:

• Perform day-to-day routine and preventative maintenance within the hotel rooms
• Respond promptly and efficiently to any maintenance calls that arise
• Execute the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the required standard
• Assist in the implementation of energy conservation program
• Recommend maintenance system improvements and energy savings
• Maintain all tools, equipment, and working areas in good condition
• Keep your technical training knowledge and skills up to date
• Assist with all HVAC repairs and requests as well as support in general maintenance requirements

What are we looking for?

An HVAC Technician serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A certificate in a specialized field such as Electrical, Mechanical, Refrigeration, Carpentry, or Plumbing, required
• Current working knowledge of general maintenance and engineering work
• Experience in the Maintenance Department of a large hotel, hospital, ship, and/or restaurant complex or similar
• Strong work ethic
• A passion for delivering great customer service
• Ability to work without close supervision and within established timeframes

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What will I be doing?

• As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist in the day-to-day operations of the Reservations Department
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
• Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
• Assist in the recruiting, managing, training and developing of the Reservation team

What are we looking for?

A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Excellent grooming standards

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What will I be doing?

A Concierge Supervisor will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for Guests
• Deliver and safely storage Guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Concierge Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area