New Jobs at Netsurit

Key Responsibilities:

• Plan, implement, and manage IT projects involving Microsoft 365, SharePoint, Azure, Entra ID, and Intune.
• Provide Level 3 support to clients via telephone, email, and remote tools to diagnose and resolve complex technical issues.
• Troubleshoot and resolve issues related to PCs, laptops, switches, DNS, routers, network connectivity, and peripheral devices.
• Collaborate with other engineers and team members to ensure efficient service delivery and knowledge sharing.
• Maintain documentation for client systems, projects, and configurations.
• Participate in a rotating weekly on-call schedule for after-hours support.

Qualifications:

• 5+ years of experience in a technical support or systems engineering role.
• Strong proficiency with Microsoft 365 administration, SharePoint Online, Azure AD/Entra ID, and Microsoft Intune.
• Solid understanding of networking fundamentals
• Excellent project planning and execution skills.
• Outstanding communication and problem-solving abilities.
• Industry certifications such as Microsoft 365 and Azure are a plus.

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Purpose:

• As an Account Executive, you will take full ownership of a diverse client portfolio. Your role encompasses several key areas: Strategy Driver, Operational Oversight, Relationship Owner, Sales Farmer, Technology Champion, and Commercial Owner.

Key Responsibilities:

• Operational Oversight: Ensure seamless operations in line with Service Level Agreements (SLAs) and client requirements.
• Ensure a complete understanding of the contract and clients requirements, translating these requirements into operational service delivery.
• Meet with teams regularly to discuss day-to-day operations and identify opportunities for improvement and sales.
• Source and interface with vendors as needed to provide services or products to clients.
• Engage with clients in monthly service review meetings and assist in driving escalations and crisis management.
• Relationship Building: Foster strong relationships with decision-makers and key contacts.
• Act as a Single Point of Contact for clients by liaising with service providers and teams on behalf of clients.
• Build and manage client relationships with all key stakeholders to ensure a strong partnership.
• Create opportunities to build stronger relationships with stakeholders through events and personal touches like birthday gifts.
• Sales Farmer: Identify opportunities for upselling and cross-selling to existing clients.
• Review existing clients products and requirements to locate opportunities for new or additional services or products.
• Provide quotes and create proposals for clients, ensuring service delivery once solutions are accepted.
• Perform weekly sales forecast updates on the CRM system.
• Technology Champion: Stay updated with the latest technologies and drive client technology roadmaps.
• Complete relevant training and understand client environments.
• Set up client workshops to discuss new opportunities and drive client technology roadmaps.
• Inform clients on warranty status of equipment where relevant.
• Commercial Owner: Manage SLAs, renew contracts, and ensure profitability.
• Drive SLA renewals and create costing for new proposed SLAs.
• Review and amend contracts as needed, understanding client agreements and managing IT spend.
• Strategy Driver: Develop and implement strategic plans to enhance service delivery and client satisfaction.
• Create client roadmaps and meet with clients to discuss opportunities for improved service delivery or products.
• Review clients strategic business plans to assess needs and plan optimal services.

Qualifications:

• 5-10 years of IT experience
• Background in outsourcing/consulting
• Technical/operations expertise
• Service delivery and financial knowledge
• Sales experience
• ITIL understanding

Competencies:

• Strategic insight
• People-oriented
• Relationship building
• Problem-solving
• Planning and foresight
• Assertiveness

Skills:

• Excellent communication (verbal and written)
• Strong presentation skills
• Proficiency with PSA/reporting tools (e.g., ConnectWise, Brightgauge)
• Knowledge of analytics tools
• Advanced Microsoft Excel skills

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Job Summary

• Are you a tech-savvy professional with a passion for security and identity management? We are on the lookout for a highly skilled Quest Support Specialist to join our dynamic team. In this role, you will provide top-notch technical support, configuration, monitoring, and operational maintenance of Quest tools across our Active Directory and security landscape. Your expertise will ensure operational continuity, regulatory compliance, and strategic identity and access management (IAM) functions.

Key Responsibilities:

Quest Active Roles:

• Manage & Support: Oversee Active Roles for delegation, provisioning, and automation in Active Directory.
• Develop & Maintain: Create and sustain workflows and policies within Active Roles.
• Troubleshoot: Resolve directory synchronization and delegation issues efficiently.
• Governance: Ensure governance and enforce least-privilege access.

Quest GPOADmin:

• Lifecycle Management: Support the lifecycle management and auditing of Group Policy Objects (GPOs).
• Change Management: Implement controlled GPO change management processes with versioning, rollback, and auditing.
• Monitoring: Keep an eye on policy conflicts and compliance risks using GPOADmin.

Quest On Demand Audit Hybrid Suite for AD:

• Configuration & Support: Set up and maintain hybrid auditing (cloud and on-premises AD).
• Reporting: Generate and analyze real-time change reports for audit readiness.
• Incident Response: Integrate alerting and incident response actions for critical AD changes.

Quest Recovery Manager for AD Disaster Recovery Edition:

• Backup & Recovery: Maintain and test backup and recovery operations for Active Directory environments.
• Simulation: Conduct forest/domain-level AD recovery simulations as part of DR testing.
• Coordination: Lead AD recovery efforts during actual outages or security incidents.

Required Skills & Experience:

• Experience: 3+ years of hands-on experience with Quest software in an enterprise AD environment.
• Knowledge: Strong understanding of Microsoft Active Directory, Group Policy, and Azure AD.
• Expertise: Proven experience with identity lifecycle, change management, and access controls.
• Familiarity: Knowledge of ITIL practices and service management tools (e.g., ServiceNow).
• Scripting: Proficiency in PowerShell scripting and automation is highly beneficial.

Qualifications:

• Education: Bachelors degree in Information Technology, Computer Science, or a related field (preferred).
• Certifications: Quest product certifications (preferred) and Microsoft certifications (e.g., MCSA, Azure Administrator) are advantageous.

Key Attributes:

• Analytical Skills: Strong analytical and troubleshooting abilities.
• Communication: Excellent communication and documentation skills.
• Organization: Highly organized and self-motivated.
• Commitment: Dedication to security and compliance.

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Job Purpose:

• We are looking for a highly experienced Microsoft Intune Specialist to join our End User Computing team. This role will focus on managing and optimizing our Microsoft Intune environment, particularly within a large-scale, regulated banking environment. The ideal candidate will also support the migration from JAMF to Intune, requiring familiarity with macOS device management and enterprise mobility best practices.

Key Responsibilities:

• Lead the administration, configuration, and support of Microsoft Intune in a complex enterprise environment.
• Drive the migration project from JAMF to Microsoft Intune for macOS devices.
• Design and implement modern management strategies for Windows and macOS endpoints using Intune.
• Establish and maintain device compliance policies, configuration profiles, application deployment, and endpoint protection.
• Troubleshoot and resolve escalated device and policy issues across platforms.
• Collaborate with security and infrastructure teams to ensure endpoint configurations align with enterprise security baselines.
• Maintain technical documentation, standard operating procedures, and knowledge articles.
• Support patch management, reporting, and analytics on device posture and compliance.
• Provide subject matter expertise during audits and compliance reviews.

Required Skills & Experience:

• 5+ years of experience in enterprise device management, with at least 3 years focused on Microsoft Intune.
• Proven experience managing Intune in a complex, high-compliance environment such as a financial institution.
• Hands-on experience with JAMF and transitioning macOS devices to Intune is strongly preferred.
• Deep understanding of macOS device lifecycle management, MDM/EMM protocols, and Apple Business Manager.
• Strong skills in scripting and automation (e.g., PowerShell, shell scripting).
• Familiarity with Conditional Access, Endpoint Security, Defender for Endpoint, and compliance integration.
• Solid grasp of Microsoft 365 ecosystem and Azure AD integration.
• Understanding of regulatory requirements (e.g., POPIA, GDPR, PCI-DSS) impacting endpoint management.

Qualifications:

• Bachelors degree in Information Technology, Computer Science, or related discipline.
• Microsoft certifications (e.g., MD-102, MS-102, SC-300) preferred.
• JAMF certifications (e.g., JAMF Certified Tech) advantageous.

Key Attributes:

• Analytical mindset with strong problem-solving ability.
• Excellent communication and stakeholder management skills.
• Self-starter who thrives in high-pressure and high-accountability environments.
• Passion for innovation and continual improvement in end-user technology.

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Requirements:

• The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networking environment and must have formal IT qualifications, ideally Microsoft roll-based certifications.
• A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies,
• Projects and Client services consulting will fill this position. The candidate must have a love for all things IT, have strong problem-solving skills and display an eagerness learn and grow within the Netsurit team.
• The successful candidate should have a minimum of 3 year remote support experience.

Duties and Responsibilities:

The IT Services Consultant will be responsible for high-end, proactive as well as reactive Technical Support for the Netsurit client portfolio, including but not limited to:

• Design and implement projects as per client requirements and project scope
• Infrastructure security analysis and reporting
• Client documentation and policy design
• Incident management, Problem management, Resolving Service Requests, and applying
• Change Management where necessary.
• Good general understanding of the ITIL Framework and ITSM Systems
• Excellent knowledge on Microsoft technologies including but not limited to
• Office 365, Microsoft 365, Azure, Hyper- V / VMWare
• Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
• Must have a good understanding of network security, malware/ransomware prevention.
• Assist / mentor junior consultants and host technical workshops for the team

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Role Overview:

• The New Business Sales Executive plays a critical role in driving revenue growth by acquiring new clients and expanding Netsurit's footprint in the IT services market. The ideal candidate will have extensive experience selling Microsoft Cloud Services and Products, focusing on cloud application development, cloud infrastructure technologies, and professional services.
• This role requires a strategic sales professional who excels at identifying business opportunities, engaging with key stakeholders, and closing high-value deals that contribute to long-term annuity revenue growth.

Key Responsibilities:

• New Business Development: Identify and pursue new sales opportunities, engaging potential clients and converting them into long-term Netsurit customers.
• Microsoft Cloud Services Sales: Effectively position and sell Microsoft Azure, M365, and E5 solutions to corporate clients of all sizes.
• Solution Selling: Conduct needs analysis and present tailored cloud solutions that align with business pain points and strategic opportunities.
• Stakeholder Engagement: Build strong relationships with senior business and technical decision-makers, including C-suite executives and enterprise solution architects.
• Pipeline & Deal Management: Manage the full sales cycle, from lead qualification and proposal development to negotiation and closing.
• Collaboration: Work closely with internal teams, including technical consultants, service delivery, and marketing, to ensure a seamless customer experience.
• Market Awareness: Stay informed on industry trends, competitor activities, and emerging technologies to maintain a competitive edge.
• Revenue Growth: Drive conversions from professional services and security offerings into managed services contracts through a strategic and consultative sales approach.

Key Requirements:

• Experience: Minimum 10 years of experience selling cloud services, preferably Microsoft Cloud Services and Products, to small, medium, and large corporate companies.
• Proven Track Record: Demonstrable success in selling Microsoft professional services, with a focus on cloud application development and cloud infrastructure technologies.
• Strategic Sales Skills: Strong ability to plan accounts, qualify opportunities, manage pipelines, and negotiate high-value deals.
• Executive Presence: Ability to engage and influence senior business leaders and technical decision-makers.
• Problem-Solving Skills: Aptitude for addressing customer challenges through cloud technology solutions.
• Collaboration: Experience working with cross-functional teams to drive sales and customer success.
• CRM & Data Management: Proficiency in using CRM tools for opportunity tracking and reporting.

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Job Description:

• We are seeking a highly skilled and experienced Talent Acquisition Coordinator to join our Talent Acquisition team. The ideal candidate will have a minimum of 5 years of experience in recruitment coordination, with a strong background in IT recruitment. This role requires expertise in both US and international recruitment coordination, ensuring we attract the best talent from around the globe. This position requires the ability to thrive in a fast-paced environment.  Additionally, dedication to detail, very good follow-through, as well as a personality that is up to the task of shouldering considerable responsibilities. 

Key Responsibilities:

• Recruitment Coordination: Manage end-to-end recruitment processes, including job postings, scheduling candidate screening, interview scheduling, and offer management.
• Hiring Manager Liaison: Manage the scheduling and logistics of all interviews between hiring managers and candidates.  Maintain a positive relationship with hiring managers and provide continuous updates on the status of open positions. Ensure positions are posted timely. Follow-up with hiring managers to collect interview feedback. 
• IT Recruitment: Leverage your IT recruitment experience to identify and attract top-tier candidates for technical roles.
• Global Recruitment: Coordinate recruitment efforts across multiple regions, multiple time-zones, ensuring compliance with local regulations and cultural nuances.
• Candidate Experience: Ensure a positive candidate experience by maintaining clear communication and providing timely updates throughout the recruitment process. Coordinate proper correspondence to job applicants at each stage of the selection process.
• Collaboration: Work closely with hiring managers and HR team members to understand staffing needs and develop effective recruitment strategies.
• Data Management: Maintain accurate and up-to-date recruitment records and reports using our applicant tracking system (ATS).
• Employer Branding: Contribute to employer branding initiatives to attract high-quality candidates and promote Netsurit as an employer of choice.
• Internal Candidates and Employee Referral Program:  Ensure internal candidates and employee referrals are tracked closely through the selection process and receive first notice of selection decisions. 
• Reporting: Assist in compiling reports and track effectiveness of sourcing methods, cost per hire, budgets for open roles.
• Invoicing: Provide talent acquisition vendor support with regards to invoicing.
• Other Assigned Duties: Facilitate other assigned administrative requests or special projects as assigned by Talent Acquisition leadership.

Qualifications:

• Experience: Minimum of 5 years of experience in recruitment coordination, with a focus on IT recruitment.
• Degree/Diploma or any relevant qualification
• Global Expertise: Proven experience in coordinating recruitment activities within the US and other international recruitment efforts.  Experience with multi-national companies is preferred.
• Technical Skills: Proficiency in using Microsoft Excel, various applicant tracking systems (ATS), and job posting processes required.
• University Relations:  Prior experience coordinating job postings and selection activity with local university staff preferred.
• Communication: Excellent verbal and written communication skills.
• Organizational Skills: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
• Interpersonal Skills: Ability to build and maintain relationships with candidates, hiring managers, and team members.
• Problem-Solving: Strong problem-solving skills and the ability to think critically and strategically.
• Flex Schedule:  Due to the multi-national talent acquisition efforts, this role may need to work US hours on occasion to coordinate interviews or connect with hiring managers.  Ability to shift working hours as needed strongly preferred.