New Jobs at Salt South Africa

Job Description: 

• As a Customer Service Associate, you will be the primary point of contact for customers, ensuring they receive exceptional service and support throughout their journey. This role is ideal for someone who is passionate about delivering outstanding customer service and creating positive experiences for clients. You will work closely with the E-Commerce and Fulfilment Manager, collaborating with both the customer service and sales/fulfilment teams.

Key Responsibilities:

• Ensure customer’s inquiries are addressed promptly and professionally, resolving any issues efficiently.
• Deliver responsive and high-quality service that meets our standards and exceeds customer expectations.
• Ensure commitments are kept and that customer interactions are always handled with integrity.
• Strive to enhance the customer service experience, fostering positive word-of-mouth from happy customers.
• Work alongside your colleagues to maintain an organised, cohesive, and high-performing customer service team.

Requirements: 

• A Bachelor’s degree or Diploma in a related field.

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What You’ll Do:

• Design and manage high-performance databases across various platforms.
• Collaborate with teams to enhance data models, implement high-availability features, and troubleshoot issues.
• Support cloud databases, perform backups, and ensure airtight security and compliance.

What We’re Looking For:

• 5+ years in high-transaction environments.
• Strong MySQL experience, knowledge of AWS, Microsoft SQL, and scripting (Python, Bash) is a plus.
• Proficiency in database tuning, security, and Agile methodologies.

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What You’ll Do:

• Work closely with product managers and engineers to understand customer needs and deliver impactful design solutions
• Lead the design process end-to-end, from user research to high-fidelity designs
• Build and maintain a cohesive design system, ensuring a seamless experience across the platform
• Contribute to a growing design team and help shape design culture in a fast-paced environment

What We’re Looking For:

• A mid-to-senior Product Designer with experience in the full design process and a background in start up or agency settings
• Proficiency in building and managing design systems
• An independent, collaborative designer who excels in a product-led environment

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Key Responsibilities:

• Design, build, and maintain scalable data pipelines for AI models and applications.
• Work closely with data scientists to prepare structured and unstructured datasets.
• Develop and maintain cloud-based data infrastructure on platforms like AWS, Azure, or GCP.
• Collaborate with software engineers and DevOps teams to integrate data pipelines into back-end systems.
• Ensure data quality and integrity through automated validation processes.

Requirements:

• Bachelor’s or Master’s degree in Data Engineering, Computer Science, or related field.
• Strong experience with cloud platforms (AWS, Azure, or GCP) and containerization tools.
• Proficiency in Python and working knowledge of AI tools and frameworks.
• Experience in ETL processes, data modeling, and data management best practices.
• Ability to thrive in a fast-paced, innovative environment.

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What You’ll Do:

• Drive optimization in digital sales funnels to boost customer experience and conversion rates.
• Lead cross-functional projects, working closely with developers, marketers, and customer experience teams.
• Shape data-backed digital strategies to keep us ahead of market trends.

What We’re Looking For:

• Bachelor’s in Business, Information Systems, or related field.
• 3+ years as a Business Analyst, with digital sales/e-commerce expertise.
• Strong data analysis and CRM skills, and a knack for turning insights into action.

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Key Responsibilities

Delivery:

• Design and develop custom Salesforce solutions using Apex, VisualForce, Aura Lightning Components, LWC, and Test Classes.
• Enhance product quality through containerisation and continuous integration, fostering a DevOps culture.
• Participate in system design, analysis, scoping, and estimation throughout the SDLC.
• Research and implement innovative technologies to improve project outcomes.

People:

• Lead by example, demonstrating motivation and a collaborative mindset.
• Drive change and foster a positive team culture.
• Mentor and support team members, promoting accountability and excellence.

Customer:

• Build and maintain strong customer relationships to understand and meet their needs.
• Manage expectations and identify opportunities for service improvement.
• Ensure compliance with data security and industry regulations.

Qualifications and Experience

• Bachelor’s degree in IT, Engineering, or a related field.
• At least 6 years of Salesforce development experience, including Apex, VisualForce, Aura Lightning Components, and LWC.
• Strong understanding of Salesforce architecture, APIs, and integration techniques.
• Proven experience leading a team of Salesforce Engineers.
• Proficiency in clean code principles and best practices.
• Ability to architect small projects in an enterprise environment.
• Strong customer-facing skills and adaptability to different tools and environments.

What You’ll Get

• Competitive salary with bi-annual increases and guaranteed bonuses.
• Tenure-based loyalty leave.
• Wellness programs and rewards for professional development.
• Commission incentives for referrals and business development leads.
• Leadership and technical training programs.
• Opportunities to work on enterprise projects across multiple industries.

Tech Stack

(Popular, but not limited to):

• Salesforce Platform: Apex, VisualForce, Lightning Components, SLDS, SOQL, SOSL
• Integration Technologies: Salesforce APIs (REST, SOAP, Bulk, Streaming), MuleSoft
• Development Tools: Salesforce Developer Console, Salesforce CLI, Salesforce Extensions for VS Code
• Data Management: Salesforce Reports, Dashboards, Einstein Analytics

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What we’re looking for:

• At least 5 years of experience in digital design, with a strong portfolio in web design.
• Leadership experience or aspirations to lead, with a track record of mentoring or guiding designers.
• A passion for collaboration, decision-making, and building a thriving design team.

What’s on offer:

• A flexible working environment (2-3 days in the office).
• The chance to work on exciting projects across various industries.
• A supportive agency culture that values creativity and growth.

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Key Responsibilities:

• Secure new business opportunities and contribute to long-term, sustainable growth.
• Consistently meet and exceed individual and company sales goals.
• Identify, onboard, and nurture new clients while maintaining high standards of professionalism.
• Cultivate strong and lasting partnerships with clients and stakeholders.
• Use a deep understanding of digital marketing to develop and implement client-centred strategies.
• Provide regular performance updates and ensure all client agreements are in place before work begins.
• Create and implement unique approaches to attract new clients and remain ahead of industry trends.
• Work closely with internal teams to ensure seamless execution and client satisfaction.

Requirements:

• At least 5 years of sales experience, preferably in the digital marketing sector.
• Proven ability to consistently meet and exceed sales targets.
• Excellent communication and presentation skills.
• Strong knowledge of digital marketing strategies and client-focused solutions.
• Self-motivated, results-driven, and able to work independently.
• Demonstrated stability in previous roles, with a minimum of three years in each position held.

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Duties and Responsibilities:

• Strategic Leadership: Lead end-to-end brand strategy projects including naming, positioning, and architecture initiatives.
• Team Development: Guide and mentor junior strategists to build high-performing teams and deliver exceptional work.
• Client Management: Present strategic recommendations and maintain strong relationships with senior stakeholders.
• Business Growth: Identify and develop opportunities to expand existing client partnerships.
• Cross-functional Collaboration: Work seamlessly with global teams to ensure cohesive strategy execution.
• Project Management: Drive complex brand initiatives from conception through implementation.
• Communications Strategy: Develop effective brand communication frameworks and guidelines.
• Stakeholder Engagement: Build and maintain relationships with key decision-makers across multiple levels.
• Strategic Analysis: Conduct thorough research and analysis to inform brand recommendations.
• Innovation: Drive creative thinking and novel approaches to brand challenges.

Requirements:

• 5+ years of experience in brand or communications strategy
• Proven track record of successful project leadership across diverse industries
• Outstanding presentation and communication skills
• Demonstrated ability to translate strategic thinking into actionable plans
• Track record of driving business results through strategic brand initiatives