Open Jobs at Ares Holdings

Responsibilities:

Sales

• Maximise Sales by driving conversion
• Set & communicate daily sales targets to everyone on the team including casuals. Report actual v target results three times during each day to all staff.
• Focus the team on cross & up selling
• Create relationships with podiatrists, running clubs & gyms in the area to generate sales
• Grow Rewards program data base
• Ensure all customer orders are accurately processed with one working day
• Achieve gross margin targets

Team Management

• Build a team environment through daily team meetings. Allocate tasks.
• Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards
• Drive conversion through traffic analysis & rostering
• Master feedback process & provide monthly feedback to all team members
• Develop the team through regular Tech, Customer Service, Loss Prevention, Podiatry and Sales training.
• Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
• Follow up with all customers queries or requests within 24 hours always
• Execute the months Mystery Shopping action items
• Manage the appraisal process for all team members
• Manage the induction process
• Complete rosters and adhere to the staffing template
• Complete weekly time sheets, & coordinate lunch breaks
• Ensure all staff wear lanyards & the correct uniform/tech apparel

Inventory

• Minimise shrinkage & maintain accurate stock records in the POS system
• Complete quarterly stock counts
• Execute mark downs as directed
• Run daily negative stock report and request relevant adjustments
• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
• Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
• Run & action the daily inventory reports
• Review the store sell through report. Remerchandise or adjust replenishment levels as required
• Quarterly stock takes: This includes the planning of stock take and making sure all preparation is completed, signed off and filed.
• Make sure all necessary paperwork for stock take is printed off, filed and sent through to the Regional Brand Manager.
• Review the stock status and pending transfers report that gets sent out weekly. Follow up that appropriate investigation are getting done.
• Complete OTB process weekly and order the relevant product to optimise stock levels
• Maintain inventory at target levels for all categories & price points every week
• Minimise shrinkage & maintain accurate stock records in the POS system
• Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system

Operations

• Ensure VM and windows comply with Birkenstock standards
• Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate
• Open and close the store
• Reconcile cash to end of day tender report & complete & sign the end of day banking book
• Bank takings
• Complete month end Stock Receipt report
• Complete month end Sales report
• Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
• Ensure compliance with the operational health and safety policy

Month End

• Prepare month end reports
• Complete Return to Supplier report
• Prepare sales report with budget variance explanations.
• Grade 12 or Equivalent
• 2 years’ experience in a similar capacity
• Willing to work shifts
• Valid Drivers’ Licence
• Own Vehicle advantageous

Competencies Required:

• Working experience within the retail
• Proven sales ability
• Customer service
• Excellent negotiation and communication skills
• Highly organized and deadline driven
• High attention to detail
• Adaptable
• Effective team management

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Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds.
• Deliver excellent customer service to every customer following the Birkenstock customer service procedures.
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs.
• Close the sale & secure add on sales.
• Invite your customer to back & turn them into Birkenstock fans.
• Monitor your daily sales against your individual budget every few hours.

Inventory

• Replenish footwear, apparel and accessories from the storeroom daily.
• Minimizing shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy.
• Ensure stock entries in the POS systems are accurate.
• Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders.

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms.
• Assist the manager with open and closing the store.

Training

• Your training is your responsibility.
• Ensure you are allocated a buddy initially & that you learn from them.
• You must attend quarterly training sessions & complete the assessments.
• Ensure you receive monthly feedback from your manager.
• Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack.
• These are essential as they will determine your eligible for promotions.

Merchandising

• Observe the store & maintain stock presentation in accordance to the Birkenstock standards.
• Ensure sizes are replenished.
• Assist the team to change the windows/ Mannequins fortnightly.
• Ensure POS materials are stored in the area to avoid damage.
• Grade 12 or Equivalent
• Min. 6 months customers services experience
• Birkenstock knowledge advantageous
• Able to work flexible shifts.