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  • Posted: Jan 7, 2025
    Deadline: Not specified
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    At Liberty we believe that when knowledge rolls up its sleeves, people’s realities change. And that’s what we do; we change realities every day. Since 1957 we’ve grown from being a South African life insurer to a Pan-African financial services company, offering asset management, investment, insurance and health products. Our thirst for know...
    Read more about this company

     

    Team Manager: Claims

    Purpose

    • To manage, coordinate, plan & deliver day-to-day team tasks & activities to execute operational transactions accurately & timeously in support of organisation policy and compliance through the execution of predefined objectives as per agreed SOPs.

    Minimum Experience

    • 2 - 3 years experience in a similar environment

    Minimum Qualifications

    • Higher Diplomas [NQF Level 06] in Office Administration

    Additional Minimum Qualifications

    Outputs

    Process

    • Ensure quality of own work, minimise mistakes, coordinate and implement team process improvements and continuously improve on quality and standards.
    • Keep accurate and up to date records of information relating to own work area in line with standard operating procedures and performance criteria.
    • Coordinate team's administrative support task execution and provide input to meet required response time, quality & service delivery standards.
    • Plan periodically to coordinate, process and monitor team tasks and activities effectively and efficiently to align performance objectives.
    • Ensure that operational and admin related tasks and activities are performed in a timely and accurate manner.
    • Accountable for the quality execution of own and teams' work, within defined operating procedures, standards and work routines.
    • Plan for the execution of own and other's tasks against a set framework.
    • Proactively identify team-based work problems, determine root-cause and apply solutions in line with established guidelines, escalating more complex problems, providing the necessary information to solve problems.
    • Assumes operational accountability and manages most aspects of the team without the entire spectrum of managerial accountability.
    • Accountable for all delegated managerial decisions including operational accountability for performance management and day to day activities, but not including budgetary accountability.

    go to method of application »

    Lead Specialist: Product MI and Analytics

    Purpose

    • To provide the Product Team's Management Information requirements in support of the MI strategy. To ensure that the Conduct Of Business Return (CBR), meets internal stakeholder and external regulatory requirements.

    Minimum Experience

    • 5 - 8 years experience in a similar environment, of which 2 - 3 years at management level

    Minimum Qualifications

    • Bachelor`s Degrees and Advanced Diplomas [Level TBA: Pre-2009 was L7] in Finance Economics and Accounting

    Additional Minimum Qualifications

    Outputs

    Process

    • Identify, guide and ensure the effective utilisation of data models, analytics and mining tools, enabling extended data extraction, analysis and reporting.
    • Ensures that Conduct of Business Return (CBR) provides accurate and meaningful insights that both adds internal value across the business value chain and satisfies external regulatory requirements.
    • Constantly develops and improves the quality and quantity of product specific business insights by refining and enhancing data integrity and applicability in a way that adds value to business.
    • Understands key business risks, drivers, constraints of current systems and processes and provides recommendations and feedback to business that enables product and process enhancements.
    • Provides root cause analysis and develops deep knowledge and insights into product area to enable applicable value adding improvements widely across the business value chain.
    • Accountable for contributing to strategy enablement and implementation and delivery optimisation across an internal value chain, through best practice development and implementation.
    • Draw on own technical and/or professional knowledge and experience to proactively develop alternatives and identify optimal best practice solutions for tactical problems.
    • Plan to deliver work outputs related to a service or operational area, Manages interdependent functional activities, and directs best-practice priorities, standards and procedures to ensure efficiency within area of specialisation.

    Method of Application

    Use the link(s) below to apply on company website.

     

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