Open Positions at Siemens Healthineers

• This role offers the opportunity to deliver high-quality support to the Middle East and Africa Customer Services Central Offer Desk. You will take on a variety of responsibilities designed to provide hands-on operational experience and a comprehensive understanding of the different functions within the MEA Business Management Team

What are my responsibilities?

Contract Management and Communication

• Analysis and preparation of Service Contract calculations and Service Contract Offers within the MEA zone.
•  Establish and maintain strong communication channels to align key stakeholders and accelerate project outcomes.
• Manage contracts, facilitate effective communication, and coordinate efficient order processing across cross-functional teams.
• Maintain efficiency and timeliness across CS Central Offer Desk business operations

Customer Engagement and Service Promotion

• Support the development and execution of market-driven service marketing strategies and promote value-added offerings.
• Promote the Customer Services Portfolio through engaging presentations and strategic discussions with both internal and external stakeholders.
• Support efforts to improve the Contract Capture Rate through ongoing collaboration with Account Executives and direct engagement with customers.
• Proactively conduct and sustain customer visits to enhance consultancy and strengthen service support.

Operational Excellence

• Responsible for calculating pricing and ensuring timely submission of offers to the Business Partner or customer.
• Collaborate with the cross-functional teams and with various internal key stakeholders to design, develop, and drive Service strategies and business process improvements.
• Maintain high standards of pricing and offer integrity.
• Monitor and uphold the quality of pricing and data inputs in the CS CRM tool.
• Maintain strict adherence to internal procedures and compliance standards.

Marketing & Strategy Development

• Promotion of value-added services such as Customized Service Agreements, Enhanced Productivity Services, SRS, Healthineers Guardian Program etc.
• Facilitate the rollout of strategic Service Options and Services, marketing plans within the Service offerings.

Ad-Hoc and Strategic Support

• Support additional requests as needed, contributing to broader business goals.

What do I need to qualify for this job?

• Bachelor’s degree in business administration, Marketing, or a related field (or equivalent qualification).
• Experience in pricing, bid proposal, quotations and contract management
• At least 5 years of experience in Commercial Marketing or Business Development is expected, with preference given to those from the Medical Devices or Life Sciences industries.
• Proficiency in Microsoft Office applications such as Word, PowerPoint, Excel, and Outlook.
• Fluent in English
• Ability to analyze and interpret complex Bid documents and Offer requirements.
• Should exhibit strong critical thinking and numerical skills, with a proven ability to thrive both independently and in team settings.
• Good Team Player with strong interpersonal and negotiation skills
• Good time management skills, Ability to multi-task and work under pressure in a cross functional setting
• Knowledge and Experience with Power BI and SAP is advantageous.
   

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• The Value Selling Excellence Trainer will empower our global sales organization to outpace the competition and enhance value-based selling capabilities through impactful product training. This global role reports to the Global competitive sales enablement head and plays a key part in shaping how our commercial teams engage with customers.

Key Responsibilities:

Strategy & Design

• Collaborate with global marketing teams and sales stakeholders to design and develop value-based product training content aligned with strategic messaging and commercial priorities.
• Create scalable global product training programs that can be adapted by zone and country marketing teams to meet local market needs.
• Deliver train the trainer sessions with Zone/country marketing to facilitate delivery of product training to the sales team.
• Monitor and report on training program milestones, adoption, and effectiveness, incorporating feedback and best practices to drive continuous improvement.
• Ensure all training initiatives comply with internal policies and external regulatory requirements.

Key Competencies

• Healthcare Diagnostics Market Knowledge: Deep understanding of the global healthcare diagnostics landscape, including customer needs, regulatory environments, and market dynamics that influence value-based selling strategies.
• Product and Portfolio Familiarity: Strong grasp of Siemens Healthineers’ diagnostics portfolio and value propositions, with the ability to translate complex product features into impactful, customer-centric training content.
• Strategic Thinking & Commercial Acumen: Ability to align learning strategies with business goals, particularly in commercial and customer-facing functions.
• Global Leadership & Influence: Experience collaborating across regions and cultures. Skilled in influencing stakeholders and driving alignment across matrixed organizations.
• Learning Innovation & Methodology Design: Expertise in adult learning principles, instructional design, and modern learning technologies.
• Data-Driven Decision Making: Uses learning analytics and performance metrics to assess impact and continuously improve programs.
• Change Leadership & Transformation: Leads through ambiguity and champions continuous learning as a lever for transformation.
• Collaboration & Cross-Functional Partnership: Works closely with HRBPs, business leaders, and external vendors to co-create impactful learning experiences.

Qualifications

• A university degree and or relative expertise in Business, Healthcare, or a related field.
• Extensive experience in the healthcare diagnostics industry, with a deep understanding of the market landscape and customer needs.
• Several years of experience in sales, marketing, or commercial training roles, ideally within a global or matrixed organization.
• Strong background in sales training, coaching, or enablement, with a focus on value-based selling approaches.
• Excellent communication and presentation skills in English; additional languages are a plus.
• Proven ability to work independently and collaboratively across global teams, demonstrating initiative, adaptability, and cultural sensitivity.
• Strong project management and organizational skills, with the ability to manage multiple priorities and stakeholders.
• Strategic thinker with a proactive mindset and a passion for empowering others through learning.