Open Vacancies at Takealot.com

Your responsibilities will include:

• Ensure effective campaign planning and execution, against set targets and budgets, with a clear focus on incremental sales (cross-sell and up-sell opportunities) and improving advertising performance.
• Manage the full life cycle involvement in digital advertising campaigns from enquiry stage to campaign completion. This involves, but not limited to:
  • Assist with proposals where necessary
  • Booking of campaigns into Asana and check against marketing calendar
  • Insertion order and contract completion; ensure work does not commence without signed insertion orders)
  • Prompt buyers and suppliers for briefs, check stock
  • Liaise with client on creative assets; manage through to approval
  • Load campaigns on Google Ad Manager timeously
  • Compile POE once campaign is live
  • Once campaign has ended, request invoice from Finance
  • Provide detailed analysis and reports to clients on campaign performance and delivery together with invoice
• Identify opportunities to improve campaign results and budget savings through innovative campaign production
• Evaluate non-performers and connect with publishers to enhance campaign
• Monitor on schedule delivery and find ways to optimize based on clients success metrics
• Daily analysis of campaign performance and delivery
• Troubleshoot targeting issues, resolve any traffic issues and reconcile discrepancies
• Evaluation of advertising campaigns against in-house campaigns; reporting and success measurement

Qualifications & Experience required:

• Diploma or Advanced Certificate in Marketing/Advertising
• Must have an understanding of digital marketing
• Must have experience with DFP | Google Ad Manager or similar ad serving tools
• At least 2 years digital campaign management experience is a prerequisite

Skills & Attributes required:

• Smart, hard-working, with demonstrable integrity
• A passion online | digital marketing is essential
• Bias towards action and solution-oriented
• A self-starter and fast learner with an active thirst for knowledge
• Willing to take direction and able to work independently, demonstrating initiative
• Highly organised with meticulous attention to detail
• Ability to multi-task and to meet tight deadlines
• Comfortable working under pressure in a fast-paced environment
• Confident, with very strong interpersonal & communication skills and a proven ability to build productive relationships quickly
• A strong working knowledge of Excel / Google sheets and Microsoft Office

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it's all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

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Your responsibilities will include:

• Developing and managing long-term partnerships with key advertising agencies
• Educating advertising agencies on the Takealot Advertising proposition
• Create advertising proposals to drive strategic objectives
• Drive more revenue spend from advertising agencies by adding value and insights
• Work collaboratively with other teams in the organisation to deliver strategic campaigns
• Provide insightful reporting to Agencies with suggestions for future campaigns
• Achieve and exceed advertising revenue targets
• Identify opportunities to improve the experience of the Agencies

Qualifications and experience:

• Solid network of Advertising Agency contacts
• Experience working with Ad Agencies and Media Agencies in South Africa
• Excellent presentation skills
• Ability to translate advertiser strategy into advertising plans to meet expectations
• Proven track record of consistently hitting goals and targets
• Competence in Excel, PowerPoint & Google Workspace
• Bachelor's Degree or Advanced Diploma
• If the degree/diploma qualification requirement isn’t met, 5+ years of account manager experience selling and actively pitching to media agencies
• 5 to 7 years minimum (at least 3 years key account experience)

Skills, knowledge and abilities:

• Account Management experience
• Strong knowledge of the Digital Advertising & e-commerce landscape
• Excellent communication and presentation skills (Excellent written and verbal communication skills, strong attention to detail and follow-through
• Enthusiasm for being a part of an entrepreneurial, start-up environment
• Ability to collaborate effectively with team members within the organisation
• Ability to work independently to achieve sales targets
• Ability to identify key advertising sales opportunities and translate these into implementable solutions and action plans
• Ability to manage and influence teams across various business units

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating. 

go to method of application »

Your responsibilities will include:

• Strategic Partnering with Executive and Leadership Team
• Aligning People Strategy to Business Strategy and secure implementation of HR Strategy and policies in the business
• Advise, coach and support line managers and staff on the full range of HR functions and services, including: Employee relations, Performance management, Recruitment and selection, Job evaluation, Remuneration and benefits, Induction, Learning and development, Employee wellness and Organisational design
• Being a change agent, managing transformation and change to create a competitive  and sustainable business
• Undertake specific projects, in consultation with management, to facilitate HR activities and enhance customer service
• Leveraging and co-ordinating services from the rest of the HR Centers of Excellence to deliver fit-for-purpose people solutions
• Informing and influencing management decisions through data tracking, analytics, benchmarking and insightful reporting
• Managing and mitigating  all people risks and ensuring compliance to company policies and relevant regulations
• Driving diversity, equity and fostering a culture of  Inclusion in Supply Chain and Logisticsand the rest of the Takealot Group
• Pro-actively assist Line Management with implementation of HR services and interventions within the business i.e. recruitment, performance management, payroll and benefit administration, induction, change management, HR projects, etc.
• Support line management in forecasting and planning for people requirements
• Facilitate and promote employee engagement and feedback
• Provide expert advice and coaching to employees where appropriate
• Accountable for all Employee Relations within the division including representation at CCMA, ensuring alignment to the Takealot Code of Conduct and Disciplinary Code and upskilling & supporting divisional leadership responsible for disciplinary and incapacity management.
• Facilitate appointment approval processes
• Provide management with essential and accurate HR Reporting (legislative, monthly, training, assessments, projects)
• Ensure effective record keeping of all HR information
• Recruitment and retention of top talent for the Supply Chain and Logistics Environment
• Assess training needs and create and implement a Learning and Development plan
• Facilitate the development of training plans, execution of training and where required, facilitate training
• Manage and coordinate deliverables of People Practitioner/s

Attributes required:

• In depth understanding of the HR role in driving business performance
• Experience in delivery in an HR advisory capacity preferably within the Retail/Supply Chain/Logistics environments
• Ability to influence and interpret the needs of stakeholders, with a strong customer service orientation and people management skills
• Critical and logical analysis: Creative thinker with ideas that will drive efficiency and improve business processes.
• Up to date with current technology, trends and best practices in HR practices
• Organization diagnostic skills & demonstrates systemic thinking
• Attention to detail
• Demonstrates a thorough understanding of confidentiality and ability to work with sensitive information
• Ability to work under pressure in a constantly changing environment
• Ability to work with all levels of staff and management including senior/executive
• Ability to prioritize in time sensitive environment
• Ability to act ethically and with integrity at all times
• Proactive, assertive, accountable and takes initiative. A ‘can do’ attitude.
• Excellent communication, presentation and interpersonal skills
• Good command of English language both written and oral communication
• Good project management skills
• Up to date with current tech, trends and best practices in HR practices
• Ability to work independently and as part of a matrix team environment

Qualifications and Experience:

• A degree in HR or related field. A minimum of a BCom: HRM or BCom Industrial Psychology or related field
• Minimum of 5 years of working experience in a Human Resources generalist role
• Minimum 2 years of working experience in a retail, etail/ecommerce/Internet/Information Technology environment/ Call centre environment with an advantage if you worked in Supply Chain / Logistics
• Proven ability to lead a team
• Proven experience in IR including representation at the CCMA
• Sound knowledge of labour laws and policies that govern the defined duties
• Excellent skills in MS Office, specifically Excel and Powerpoint and exposure to HR information systems
• Proven experience in Learning and Development, Employee Engagement and Employee Wellness

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating. 

go to method of application »

Your responsibilities will include:

• Generate regular reports and provide insights/recommendations to the business on topics such as:
  • Operational and delivery performance 
  • Driver supply, deployment, utilisation, and efficiency
  • Restaurant operational and trading performance 
  • Customer choice metrics and order behaviour
• Analyse the success and effectiveness of product and process changes
• Identify opportunities for growth within serviced areas as well as in currently unserviced areas based on demand, restaurant/driver availability and competitor activity. 
• Facilitate the performance improvement of various teams within the business through the identification of operational and product weaknesses through testing/analysis and recommending process changes.
• Assisting the Head of BI & Analytics in compiling special enquiry reports

Your Team

• You will report to the Data and Analytics Manager of Mr D. Your regular points of contact will be the Mr D Operations, Finance, Customer Service.

Attributes required:

• Attention to detail in a high pressure environment.
• Enterprising spirit and ability to take ownership of tasks.
• Strong interest in e-commerce.
• Strong team player.
• Strong analytical ability. 
• Advanced Microsoft Excel/Google Sheets skills.
• Ability to verbalise and visualise findings/results.
• Ability to identify areas of improvement in current processes.
• Ability to use logic and common sense to arrive at conclusions.
• Willingness to buy into the requirements of working in a fast-paced, ever-changing, start-up environment.
• Exposure to a scripting language (e.g. SQL) and visualisation platforms (e.g. Qlikview, Looker, Tableau, PowerBI) is beneficial but not required.

Qualifications

• Relevant tertiary qualification in commerce, science or engineering.
• 1+ years’ experience in an operations, finance, consulting, analysis or BI environment

go to method of application »

Your responsibilities will include:

• Develop a comprehensive strategy/plan to drive growth across the department in sales, brands, suppliers and new product listings
• Plan to develop and drive growth across the department in sales, brands, suppliers and new product listings
• Drive innovation by sourcing and prioritizing new brands and suppliers according to this growth plan and in line with market trends and consumer demand 
• Deliver against key financial and service level performance indicators within the department (sales, margin, listings availability, stock cover etc.)
• Manage and develop supplier relationships, negotiate good prices, improve trading terms and manage suppliers according to strict SLAs
• Develop a promotional programme, source great deals and manage site merchandising for the department
• Support the operations team in delivering a world-class customer experience – monitor department returns, support the customer service team on product queries and resolving any customer complaints
• Manage stock and availability (including replenishment orders, stock cover)
• Deliver on customer experience within the department (ensuring products are delivered on time, supplier terms are aligned, product quality is managed etc.)

Attributes required:

• Solutions-oriented, can-do attitude; self-motivated
• Strong analytical and critical thinking, ability to use data to inform decisions, identify the root cause and resolve problem
• Strong product and buying planning skills
• Ability to manage priorities according to clear prioritization and structured planning
• Ability to build lasting supplier relationships and manage according to SLAs (existing industry networks a plus)
• Comfortable with change and excellent team player
• Passionate about the industry and the potential of e-commerce
• Understanding of the key business drivers within online retail
• Entrepreneurial/commercial mindset

Qualifications and experience:

• Bachelor’s degree (Business Science or Commerce degree preferable)
• 3-5 years related retail / commerce / e-commerce experience 
• Strong commercial acumen
• Existing industry networks a significant plus
• Proven track record of negotiation skills and strong relationship management

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.

go to method of application »

Your responsibilities will include:

• Act as hands on support to branches/hubs to resolve operational issues
• Monitor and report on franchise and driver performance and operational compliance in the field
• Gain contextual understanding of the operational levers involved in driving performance, both regionally and branch-specific. Identify common trends within operations and provide weekly / monthly reporting and feedback where appropriate
• Maintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs, as related to further business strategies aligned with the Head Office and operational teams
• Monitor and report on branch adherence to franchise agreements and key performance indicators (KPI’s)
• Manage and work to improve weekly KPI’s at franchise level
• Conduct regular audits to assess & measure performance and compliance. Communicate branch/hub audit findings and ensure resolution thereof
• Travel locally in and around an allocated region, as well as to allocated regional branches as required as part of your weekly deliverables
• Conduct regular branch/hub visits to drive performance and ensure processes and procedures are followed and to communicate these inefficiencies with Regional Teams
•  Address key branch tracking metrics in regional performance management with the franchise management teams and compiling weekly reports to feedback and address
•  Conduct branch/hub operational audits to ensure compliance and identify operational inefficiencies GAP / SWOT analysis
•  Attend branch/hub openings and support with the execution of the entire operational process
•  Coordinate the distribution of marketing material for new branch/hub openings
•  Effectively apply branch/hub scorecards to identify gaps or deviations and engage appropriately to resolve issues

Driver Network Growth and Compliance

Your responsibilities will include:

•   Address key branch tracking metrics in regional driver growth with the franchise management teams and compiling weekly reports to feedback and address
•   Address key branch tracking metrics in regional complaints and branch-customer satisfaction with the franchise management teams and compiling weekly reports to feedback and address
•   Conduct uniform audits with drivers in the field to ensure agreed upon checks are conducted
•   Ensure drivers obtain and maintain a good public image
•   Investigate driver complaints / discipline issues and resolve to completion
•   Ensure handover processes are adhered to
•   Enforce driver discipline and compliance within operational standards

Training and Development

Your responsibilities will include:

•   Train and inform SOP’s at a franchise level (Branch Managers, Staff and Drivers), and identify non-compliance as necessary to senior management
•   Assist in the continued improvement of SOP’s across the delivery network
•   Conduct needs analysis to understand training and development needs
•   Execute / facilitate training of new or existing processes
•   Train and inform on operational process flows, and standard operational procedures as required

Attributes required:

•   High energy, self-starter, self-motivated, proactive, high level of initiative, creative and adaptable
•   Project management and ability to prioritise focus according to set deliverables is critical
•   Auditing SOP compliance
•   Execution oriented and operationally pragmatic
•   Understand how technology works for business
•   Hands-on field and operational experience
•   System and process-orientated
•   Attention to detail while still seeing the bigger picture
•   Understand convenience and customer service
•   Comfortable with change and able to engage with colleagues to assess and refine approach
•   Low on ego, high on delivery and execution; but able to network effectively and garner cooperation and collective buy-in from key clients and business owners
•   Organization & sound communication will be key success factors of a Compliance supervisor (Franchise)
•   Comfortable working under pressure and successfully engage in multiple initiatives simultaneously
•   Plan, manage and be responsible for own time management according to tasks priorities 
•   Possess a high attention to detail
•   Concerned with maintaining standards of accuracy and quality

Qualifications & Experience:

•   3 yrs experience in a client-facing role in an operational environment or similar required
•   A degree or equivalent work experience in process analysis and client management 
•   Ability to analyse data and create reports
•   Proficient in Microsoft Office (word, excel & powerpoint) required
•   Proven track record in operational delivery and execution
•   Operational experience managing an outlet, hub or a restaurant will be advantageous
•   Previous franchise working experience will be advantageous
•   Training experience in an operational setting will be advantageous
•   IT or tech savvy will be advantageous
•   Good knowledge of Power BI, SAP IBP/BI/BO or Tableau advantageous
•   Good knowledge of MS PowerPoint, Excel and Word
•   At ease with high volume of numbers and works well with large sets of data
•   Field-based work experience
•   Previous experience in the logistics industry is not required
•   Excellent communication and interpersonal skills
•   Keen attention to detail
•   Able to coordinate across functional teams to promote efficient operations
•   Analyze and report on eCommerce performance metrics to identify areas for improvement and growth opportunities

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it's all in the execution after all.
• We love what we do and what we are creating.

go to method of application »

Your responsibilities will include:

• Strategic Partnering with Executive and Leadership Team
• Aligning People Strategy to Business Strategy and secure implementation of HR Strategy and policies in the business
• Advise, coach and support line managers and staff on the full range of HR functions and services, including: Employee relations, Performance management, Recruitment and selection, Job evaluation, Remuneration and benefits, Induction, Learning and development, Employee wellness and Organisational design
• Being a change agent, managing transformation and change to create a competitive  and sustainable business
• Undertake specific projects, in consultation with management, to facilitate HR activities and enhance customer service
• Leveraging and co-ordinating services from the rest of the HR Centers of Excellence to deliver fit-for-purpose people solutions
• Informing and influencing management decisions through data tracking, analytics, benchmarking and insightful reporting
• Managing and mitigating  all people risks and ensuring compliance to company policies and relevant regulations
• Driving diversity, equity and fostering a culture of  Inclusion in Supply Chain and Logistics and the rest of the Takealot Group
• Pro-actively assist Line Management with implementation of HR services and interventions within the business i.e. recruitment, performance management, payroll and benefit administration, induction, change management, HR projects, etc.
• Support line management in forecasting and planning for people requirements
• Facilitate and promote employee engagement and feedback
• Provide expert advice and coaching to employees where appropriate
• Accountable for all Employee Relations within the division including representation at CCMA, ensuring alignment to the Takealot Code of Conduct and Disciplinary Code and upskilling & supporting divisional leadership responsible for disciplinary and incapacity management.
• Facilitate appointment approval processes
• Provide management with essential and accurate HR Reporting (legislative, monthly, training, assessments, projects)
• Ensure effective record keeping of all HR information
• Recruitment and retention of top talent for the Supply Chain and Logistics Environment
• Assess training needs and create and implement a Learning and Development plan
• Facilitate the development of training plans, execution of training and where required, facilitate training
• Manage and coordinate deliverables of People Practitioner/s

Attributes required:

• In depth understanding of the HR role in driving business performance
• Experience in delivery in an HR advisory capacity preferably within the Retail/Supply Chain/Logistics environments
• Ability to influence and interpret the needs of stakeholders, with a strong customer service orientation and people management skills
• Critical and logical analysis: Creative thinker with ideas that will drive efficiency and improve business processes.
• Up to date with current technology, trends and best practices in HR practices
• Organization diagnostic skills & demonstrates systemic thinking
• Attention to detail
• Demonstrates a thorough understanding of confidentiality and ability to work with sensitive information
• Ability to work under pressure in a constantly changing environment
• Ability to work with all levels of staff and management including senior/executive
• Ability to prioritize in time sensitive environment
• Ability to act ethically and with integrity at all times
• Proactive, assertive, accountable and takes initiative. A ‘can do’ attitude.
• Excellent communication, presentation and interpersonal skills
• Good command of English language both written and oral communication
• Good project management skills
• Up to date with current tech, trends and best practices in HR practices
• Ability to work independently and as part of a matrix team environment

Qualifications and Experience:

• A degree in HR or related field. A minimum of a BCom: HRM or BCom Industrial Psychology or related field
• Minimum of 5 years of working experience in a Human Resources generalist role
• Minimum 2 years of working experience in a retail, etail/ecommerce/Internet/Information Technology environment/ Call centre environment with an advantage if you worked in Supply Chain / Logistics
• Proven ability to lead a team
• Proven experience in IR including representation at the CCMA
• Sound knowledge of labour laws and policies that govern the defined duties
• Excellent skills in MS Office, specifically Excel and Powerpoint and exposure to HR information systems
• Proven experience in Learning and Development, Employee Engagement and Employee Wellness

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.