Openings at Citi

Responsibilities:

• Be the senior project manager, responsible for the successful delivery of projects across Sub-Saharan Africa from initiation to completion.
• Have a thorough understanding of project and programme governance and processes.
• Develops detailed project plans, schedules, project cost and timelines estimates, and status reports.
• Identify project risks and issues and create associated mitigation plans
• Interfaces with senior project staff and senior management teams regarding status of projects.
• Recommends and oversees process improvements.
• Has considerable business impact through in-depth evaluation of complex business processes, system processes and industry standards.
• Provides expertise in the project management domain and an advanced level of understanding of the principles of IT project leadership.
• Possesses a comprehensive understanding of how own area and others (i.e., architecture or infrastructure) collectively integrate to contribute towards achieving business objectives and project goals.
• Acts as advisor or coach to new or junior project managers.
• Persuades and influences others through comprehensive communication and diplomacy skills.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills:

• Is a self-starter, and takes initiative.
• Is well articulated, with excellent verbal and written communication skills
• Has attention to detail
• Has the ability to handle pressure, and manage strict deadlines and expectations
• Strong project management discipline and exposure to agile and waterfall methodologies

Qualifications:

• 6-10 years’ experience in a related technology role and subject matter expert in overall field

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

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Responsibilities:

• Participating in the design, development, delivery and maintenance of best-in-class Compliance programs, policies and practices for ICRM.
• Analyzing complex comparative data, preparing and presenting regional and global reports related to compliance risk assessments, and monitoring of compliance related issues.
• Reviewing materials to ensure compliance with various regulatory and legal requirements and to ensure compliance risks are appropriately identified and addressed.
• Investigating and responding to compliance risk issues. Investigating regulatory inquiries, preparing required documentation, making recommendations to senior management on how to proceed, and preparing responses for the regulatory inquiries.
• Overseeing the monitoring of adherence to Citi’s Compliance Risk Policies and relevant procedures and preparation, editing, and maintenance of Compliance program related materials.
• Interacting and working with other areas within Citi, as necessary.
• Keeping abreast of regulatory changes, new regulations and internal policy changes in order to further identify new key risk areas.
• Additional duties as assigned, including:
  • Acting as the South Africa Data Protection Officer with responsibility for advising and monitoring data protection requirements, and escalating matters as appropriate to the EMEA Chief Privacy Officer, the South Africa Franchise Governance Head, the South Africa Compliance Officer and relevant governance forum in line with local regulatory requirements;
  • Helping to facilitate compliance with and advising on local data protection, privacy and banking confidentiality laws to Citi branches and subsidiaries across South Africa and promoting good privacy practices;
  • Assisting with the design and delivery of the global and local privacy program, including policies, standards and procedures, tools, monitoring, metrics and reporting and sharing leading practices with other DPOs and business stakeholders;
  • Acting as a point of contact between Citi Legal Entities in South Africa and the local privacy regulators on matters relating to privacy;
  • Reviewing and advising on South Africa data protection impact assessments on potential risks and mitigating controls, where necessary; developing an understanding of local data processing activities and associated privacy risks.
  • Oversight of monitoring and advising on individual rights requests and enquiries made by data subjects on matters in relation to privacy, including complaints or grievances;
  • Advising on privacy-related considerations and requirements during the investigation of security incidents including advising on notifications to local privacy regulators;
  • Working with the Regional Chief Privacy Officer to advise on the implementation of new data protection, privacy and banking confidentiality laws in Citi Legal Entities across South Africa, working closely with first line In-Business Privacy Officers, local Product and Function teams and Country Legal and Compliance;
  • Attending industry body meetings to discuss and provide input to regulatory changes relating to data privacy laws;
  • Engaging the key privacy regulators in relating on any privacy matter under the South African legislation.

Qualifications:

Required:

• Knowledge of Compliance laws, rules, regulations, risks and typologies, specifically privacy and data protection laws, rules and regulations in South Africa
• Must be a self-starter, flexible, innovative and adaptive
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Strong written and verbal communication and interpersonal skills
• Ability to both work collaboratively and independently; ability to navigate a complex organization
• Advanced analytical skills
• Ability to both work independently and collaborate with team members
• Excellent project management and organizational skills and capability to handle multiple projects at one time
• Proficient in MS Office applications (Excel, Word, PowerPoint)                                                                                                      
• Demonstrated knowledge in area of focus (privacy and data protection generally)
• Ability to raise awareness on data protection and privacy requirements within the organization
• Written and spoken English language skills (professional proficiency)

Preferred:

• Knowledge and experience in understanding personal data processing activities and  managing areas relevant to privacy and data protection (e.g. information security; data governance; third party risk management)
• Knowledge of IT systems in financial services organizations
• Understanding of data security and information technology

Education:

Required: 

• Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; knowledge of the local privacy laws and regulations in South Africa;  experience in advising on and implementing practical solutions for privacy/compliance issues.

Preferred: 

• Advanced degree (e.g. JD, MBA) a plus

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Responsibilities:

Key Responsibilities:

• Manage day to day senior client contact and timely handling of client queries relating to Letters of Credit, Documentary Collections, guarantees, other trade services and trade finance products with proactive follow up with the respective Operations and Product teams.
• Maintain structured reporting of all inquiries and investigations queries handled across the client portfolios using PACT, our case tracking tool.
• Monitor trends of client queries to determine to reduce the number of routine queries via automation and process enhancements.
• Perform in-depth Root Cause Analysis for all complaints and investigations across the client portfolios.
• Administer the Voice of Client (VOC) questionnaires, follow up for responses and prepare appropriate reports for reporting at the agreed frequency.
• Review VOC metrics to fully gauge the satisfaction levels of managed clients across the client portfolios for SA Trade Products.
• Monitoring of Service Levels for all managed clients across the client portfolios to ensure Service Level Agreements are adhered to and client expectations are exceeded.
• Maintain regular proactive calls with managed clients across the FI and Corporate portfolios.
• New Client on-boarding and management.  Participate in hand-holding of new clients to ensure the first time utilisation of Citi’s products and channels is seamless.  Liaise with partners (Implementations, Sales, Product and Technical Partners as appropriate) to ensure new clients are trained before they present transaction documents for processing.
• Maintain active engagement with Product, Sales and Coverage partners in relation to new or changes to customer requirements.
• Improve overall relations with our client base providing clients with one-to-one support tailored to their specific business and requirements
• Active cross-selling of online self-service tools and channels such as CitiDirect for Trade, Trade Advisor, to improve client experience, process efficiency and reduce the number of routine queries received.
• Identify training gaps for customers, plan and facilitate training sessions in liaison with Trade operations, Trade Products and the client Relationship managers.
• Maintain pristine controls for all aspects of the TSP function to ensure effective risk management for SA Trade Operations.    
• Escalate customer feedback, processing delays and errors appropriately.

Qualifications:

• 3-4 years Trade Services and/or Finance experience within in a banking environment would be preferable.
• 1-2 years experience in a customer service type role is an added advantage
• Good Macro knowledge of trade flows would be desirable.

Education:

• Bachelor’s/University degree or equivalent experience

Skill set Required:

• Excellent communication skills (written and verbal) at all organisational levels.
• Excellent customer service skills - ability to empathise with customers.
• Excellent working knowledge of MS Office.
• Proficient in the use of computer applications and packages.
• Ability to prioritise and organise own workload with minimal supervision
• Ability to work well within team environment displaying willingness to help colleagues when required 
• Fluent in English both verbal and written

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Key Responsibilities:

• Support the South Africa Markets Head in the performance of her daily role including her participation in, and preparation of, local and regional management meetings
• Provide updates related to financial performance , opportunities, risk and control issues, escalation points,  regulatory engagement
• Support the business in facilitating new business initiatives, product expansion and driving technology change within the business
• Create and provide effective metrics to stakeholders and management teams
• Build strong relationship with regional product and business partners and coordinate effectively across the South Africa Markets teams and local franchise partners
• Liaison with desk heads, support functions building relationships with control and support functions  to develop and deliver on business strategy
• Take a lead role in the control framework for the business including but not limited to Risk & Controls testing, operational loss processes, investigation and developing and driving corrective actions.
• Seek out and ensure corrective actions are implemented for control related issues across the spectrum of control functions with a goal of driving a robust, harmonized business model for the country.
• Have a critical mind and question processes and frameworks with a preventive business framework
• Preparation of meeting materials, ensuring minutes are accurately recorded and tracking follow-up items
• Seek out sources to track, consolidate and analyse ad-hoc and regular business requests underpinned by data.
• Develop a detailed understanding of the Markets businesses, its products and processes and how it operates within a large organisation.
• Relay business knowledge, product knowledge, and requirements to business and internal support functions where required.
• Communicate (written and oral) information within and between the businesses and support functions.
• Build effective prioritisation skills as the job entails dealing with multiple conflicting priorities in a time- pressured environment.
• Other ad hoc administration tasks that support the activities of the business including PowerPoint presentations and excel analysis.
• Business Coordinator for Internal and external exams/audits
• Coordinate and manage regulatory interaction and projects, with SARB, JSE, FSCA, FIC

Knowledge/Experience:

• Significant exposure to equities, foreign exchange and/or interest rate products would be an advantage
• Extensive years (>10years) of experience in financial markets either in the business or business support functions.
• Strong understanding of data flows within the Markets organisation.

Skills:

• Excellent communications skills (written / verbal) at all organisational levels. People management experience
• Results/task orientated with excellent attention to detail.
• Ability to manage and prioritise effectively and resolve conflicting priorities.
• Ability to work well as part of a team and autonomously.
• High level of computer literacy especially in the Microsoft Office product suite

Qualifications:

• Excellent academic background educated to a minimum of degree level or sufficient industry experience
• Financial / Project management/accounting degree / MBA will be an advantage,
• Professional qualifications could be an advantage

Competencies:

• Communication / Relationship building
• Attention to detail
• Team work
• Prioritisation / Initiative

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Responsibilities:

• Develop and implement talent attraction strategy in the respective countries for both, Professional Hires and Early Career Programs
• Manage off-line and on-line recruitment marketing campaigns
• Prepare marketing materials and implement marketing campaigns
• Use recruitment metrics and analytics to influence recruitment strategies and run effective talent attraction activities
• Regularly interact with business stakeholders and HR on talent attraction activities
• Participate in other HR related projects

Qualifications:

• Minimum 3 years of relevant experience
• Experience in relationship management with internal and external stakeholders
• Experience in off-line and on-line marketing campaigns organization
• Working knowledge of digital marketing tools and lead generation options
• Ability to work independently as wider team are remote
• Fluent English, knowledge of French will be beneficial

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Job Purpose:

• Setting the strategy and goals/priorities for SA O&T being aligned with franchise, cluster and regional functional strategies considering Performance Management Standards (What and How).
• Building up human resources & talent strategy for a strong and diverse O&T team across functions.
• Lead overall Operations and Technology in line with the business objectives and strategies for the entire SA O&T franchise.
• Manage and oversee of all core processes that are outsourced or offshored for SA O&T.
• Implement a proactive risk & control frame for SA O&T fields.
• Maintain close interaction with external auditors and regulators and be the main face to them for all O&T matters representing SA O&T and franchise when needed.
• Manage human, system and other resources to maximize quality and quantity of service.
• Represent SA O&T in relevant country and cluster committees and meetings.
• Interact and collaborate with business/product partners, geography partners and regional functions for improving operating frame, resolving issues, innovating new services and maximising the quality of service and client experience.
• Be the agent of transformation of existing structure into a more productive, efficiently controlled, more digitalized/less human dependent and metrically managed one.  

Job Background/context:

• The Job is a senior management role as the head of O&T for SA being a member of CCC, BRCC and various other management and oversight committees.
• The role is responsible for entire O&T functions of SA franchise which has been existing for more than 50 years. Currently the in country workforce is around 150 with an expense budget of $14mio. The franchise consists of all ICG business segments (TTS, Markets & Securities, Custody) with a growth strategy. Except some of the local Operational activities (like Exchange Control, Cheque clearing, etc.) all other operational activities are mainly outsourced to TCS and CSCs. There are two legal vehicles existing in SA as Citibank N.A. (onshore Legal vehicle) where all banking functions performed under and Citigroup Global Markets SA which is used for mainly Equities business. The SA O&T Head role will be covering all these legal vehicles to the extent of O&T areas need to involved in. The O&T Head will represent the O&T and Franchise within the SA Local Regulatory Bodies when needed such as SARB, JSE and Banks Federations.

Key Responsibilities:

• Developing, implementing and managing/monitoring the strategy across functions for SA O&T.
• Understanding and planning for the short and long term needs of the O&T organization related to human resources, working environment (including technology & premises), processes, risk and controls, client expectations. Developing a senior team of direct staff that is best-in-class in their respective key roles; and managing a diverse pool of O&T human resources including strict localization requirements.
• Implementing a strong risk and control culture and environment across O&T functions to proactively identify the risks, timely escalate and initiate/support implementation of addressing controls.
• Succession planning and strong back-ups for all key/critical roles across O&T functions.
• Establishing and maintaining best-practicing O&T functions learning from its mistakes and striving best output at the optimum efficiency. Lead & coordinate all O&T functions including oversight of outsourced / offshored processes, with a focus on improved efficiency and quality.
• Actively engaging with businesses and functions to provide strategic direction from an SA O&T perspective; prioritizing technology support for the franchise; maintaining strong focus on the delivery of high-quality customer services through O&T processes and platforms that are reflected in high degrees of customer satisfaction.
• Ensuring O&T resources are appropriately aligned with the requirements of the business by quantity and competency.
• Taking a leadership role in exploring and developing key themes within O&T such as regionalization,

Development Value:

• With primary responsibility and accountability for oversight of O&T landscape for SA franchise the job provides a significant potential to gain in-depth knowledge of products/processes, widen managerial breadth and interface with the senior management at country, cluster and regional level. Managing a country O&T role in this scale will provide immense executive management and leadership capabilities and learning opportunities with multi-geography/business tasking, team building, problem solving and in depth-understanding of franchise and multi-business dynamics as well. It will also give an opportunity to closely interact with local regulators as well as key market players in SA and manage regulatory requirements in a challenging environment and developing interpersonal skills in a culturally diverse setup.

Knowledge/Experience:

• In-depth knowledge of Operations and Products of especially the fields of Transaction Services (Cash, Trade, Account Services) Markets & Securities Services, Private Banking and Wealth Management as well as related banking practices, processes, and technology around them,
• Experience of similar O&T Head, or Leadership experience preferably in similar size/scale organizations.
• Superior skills to continually measure, enhance and optimize operations related functions
• Ability to fully comprehend and impact the ‘full picture’ along with other key players in other functional areas
• Excellent knowledge of internal Compliance requirements and MCA process along with all operations and technology policies and procedures
• Superior skills to continually measure, enhance and optimize operations related functions
• Ability to fully comprehend and impact the ‘full picture’ along with other key players in other functional areas and clusters
• Very good knowledge about core Citi Systems
• Experience in O&T budgeting and expense management
• Knowledge of Continuity of Business process

Skills:

• Excellent people management and leadership skills to manage diverse and remote teams with multi-cultural backgrounds
• Negotiation skills and strong influencing ability
• Excellent problem-solving skills
• Coaching, training, team building and motivation
• Strong risk and control awareness and knowledge of control practices`
• Excellent interpersonal and communication skills
• Analytic thinking and problem solving
• Fluency in English;

Qualifications:

• Bachelors degree in areas like management, banking, accounting, finance with 15 + years of banking experience, with minimum of 8-10 years in O&T
• Masters Degree advantageous;
• 15 years of leadership experience in similar scale/size roles;
• Banking/ Financial Services experience essential

Competencies:

• Leadership
• Organisation, planning and team building,
• Resilience and Problem Solving
• Execution and result oriented
• Self-Motivation,
• Verbal communication & influencing
• Project management
• Flexibility to adapt changing priorities

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Responsibilities
You're the brains behind our work.
You are ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our programme equips you with the knowledge and training you need to play a valuable role on your team, and establish a long-term career here. At Citi, we value internal mobility, and career growth is not a question of if, but when. Citi South Africa is looking for Graduates to join our year-long Learnership Programme. The year-long programme provides exposure and practical work experience to newly qualified university graduates across various Citi businesses. Graduates are allowed to apply to permanent positions in the year and are also sponsored a postgraduate qualification during their year of work, relevant to their area.

Your time here will look something like this...
As a Graduate you will go through a lengthy interview process. If successful, you will be placed in one of the following business areas:

• Operations and Technology
• Finance
• Treasury and Trade Solutions
• Risk
• Investment Banking
• Corporate Banking
• Corporate Finance
• Other Banking areas
• Global Markets
• Human Resources

We provide you with the knowledge and skills you need to succeed.
We’re committed to teaching you the ropes. The Learnership Programme trains and grows key players in today’s changing economic environment, and will equip you with the knowledge and training you need to make an impact in the African and Global economy.

We want to hear from you if...

• You have obtained your undergraduate with a GPA 65% & above or Master’s degree in any discipline
• Acceptable to have a maximum of 1 year of work experience but not required
• You have strong leadership, teamwork, and communication skills
• Attach your most updated CV, cover letter, full academic transcripts & ID when applying

Who we think will be a great fit...
Extensive work experience is not a requirement, but dedication to learning and a true passion for the business are vital. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the future of banking, and want to make an impact on the corporate level. We value diversity and so do you. We’ll also be looking for the following:Commitment to personal growth and career development, a strong desire to learn, and success in team environments

• Knowledge of the global or domestic business landscape (preferred, but not required)
• Strong communication, planning and organizational skills
• Analytical and quantitative skills
• Desire to develop a deep understanding of the financial industry
• Unquestioned commitment to integrity and ethical decision-making.

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Development Value:

The job will expose the candidate to:

Exposure to technical aspects of global banking best practice standards as well the exposure to quantitative aspects of risk and risk measurement techniques. Strengthen your understanding of the regulatory rules and environment Develop product knowledge and understanding of business dynamics at Citi. Managing a regulatory finance reporting team

Skills gained in the role are employable in risk management, capital management, as well as portfolio reporting areas of the bank.

Knowledge/Experience:

• Strong Experience in Bank Financial and Regulatory Reporting Environment
• At least 5 years of hands on experience in regulatory reporting elements and liaison with the Prudential Authority or JSE with regards to submissions and queries
• Internal Capital Adequacy Assessment experience
• Advisory and implementation of new regulatory directives
• Communication skills: the position entails interacting with the senior management in the franchise, on a variety of internally driven and regulatory driven deliverables. 
• Teamwork/Relationship Management: the position requires extensive teamwork, partnership and collaboration across Finance and other functions
• Strong management skills: the position entails leading a team of professionals
• Financial accounting with IFRS experience added advantage
• Prior knowledge of Finance and Regulatory reporting platforms will be an added advantage

Skills:

• Regulatory reporting expert
• Strong interpersonal and communications skills
• Strong verbal and written communication skills.
• Ability to manage and motivate a team of finance professionals.
• Good teamwork and project management skills.
• Proficiency in Excel, Power point and word office software.
• Financial accounting – Intermediate
• Ability to work on multiple tasks and to be able to prioritize in a deadline driven environment.

Qualifications:

• Relevant Accounting/Finance or risk related qualifications
• Chartered accountant or equivalent would be an advantage
• Legal / Risk and/or Actuarial related qualifications will also be considered

Competencies

• A highly motivated self-starter with an assertive character, a hands-on approach and who aspires to being a key contributor in a dynamic team environment of professionals.
• Strong interpersonal and Team management skills are essential.
• A pro-active decision maker who has the ability to champion Finance initiatives through to successful conclusion.
• Displays clear accountability and ownership of issues and who has strong leadership capabilities.
• Ability to multi task and to be able to prioritize in a deadline driven environment.
• Good verbal and written communication skills and able to communicate his/her position clearly and defend it at various reporting levels.
• Working hours – preparedness to work long hours during peak periods (+-10 pd).
• Planning and time management
• Strong presentation skills

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Responsibilities:

• The Structured Trade Head is responsible for overseeing the Trade Structuring Transactors, Analysts and Specialists within SSA, across all industry and client segments
• There will be a small group of Full Time Equivalents managed within the group and the portfolio will be material to the overall Trade & Working Capital business
• Responsible for setting the strategy for the team, managing the budget, driving origination, structuring and executing transactions across SSA
• Responsible for coordinating up with the SSA Trade & Working Capital Head to set and manage the overall Pillar
• Responsible for executing against his/her financial and risk framework and reporting on a monthly basis against their targeted goals and objectives
• Designated as the first line of defense in regards to the governance and management of the Product, Credit Risk, Operational Risk and Compliance Risk for sub-function
• Effective and timely coordination with the respective Coverage, Client Solutions, and Support functions within SSA
• Represent Citi\TTS\Trade at the respective industry forums and councils for Trade Structuring matters or as requested
• Proactively identify market conditions and trends that impact the Product Pillar or function, and provide timely, viable and manageable solutions to address as needed
• Credit Structuring skills and risk assessment experience within the Trade Finance, Commodities, Asset Distribution, EAF Pillars and Trade & Working Capital Credit processes - Global Deal Review
• Product knowledge of Trade Product set and the critical essential conditions as outlined in the Global Product Programs and Risk Acceptance Criteria
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of experience, including 8-10+ years' managerial experience
• Extensive Trade Product and Credit Risk Management and Principle experience
• Knowledge of the Citi Infrastructure (or similar) processes in regards to Risk management and Operational processing within SSA
• Exceptional organization skills
• Tertiary level education

Education:

• Bachelor’s/University degree, Master’s degree preferred and managerial experience