Current Recruitment at Absa Group Limited (Absa)

Job Summary

• The individual is expected to work with a senior manager/s or directors to provide secretarial and administrative support. They act as the first point of contact for the manager/s during their absence. The individual will need to maintain a high degree of confidentiality at all times and to interact with stakeholders at various levels in order to deliver on the work outputs

Job Description

Key Responsibilities

• Manage the diary of the manager/s, in an efficient manner by using Outlook, to set up meetings requested or to accept meetings requested by others where the manager’s presence is needed.
• Track and monitor the acceptances and declines obtained from the relevant parties that have been invited to the meeting. Where possible, resolve issues independently but where needed escalate any concerns and issues to the manager.
• Liaise with relevant parties to re-schedule any meetings, based on a request from either the manager or the original meeting organiser.
• Print all documentation relevant to the meetings and prepare daily meeting packs and give them to the manager for their reference.
• Liaise with the in-house travel agency to make the travel bookings for any domestic and international trips the manager is required to make and in so doing ensure adherence to the required travel approval process.
• When requested to by the manager/s, attend in team meetings in order to take the minutes of the meetings. Ensure that the minutes are typed, approved by the meeting chair and distributed to the relevant parties within the agreed time period.
• Create socialisation rotations schedules for the direct reports of the manager, by booking meetings with key stakeholders in the bank prior to the new person joining and ensure that they are included in the formal orientation session in the individuals first month of employment.
• Arrange any venues and catering for any team events, as requested by the manager, and obtain the managers approval on any orders prior to placing them with the suppliers.
• Where teleconferences are being held, liaise with the relevant stakeholders to secure a dial in pin for the meeting. Communicate the pin's details to all meeting attendees in advance of the meeting. To manage the clients' value to Absa through optimising revenue opportunities i.e. pricing for risk in terms of the Pricing policy.
• Assist manager by being aware of the content for their emails by screen incoming emails and where possible redirecting the email to the relevant direct reports to assist with the query. Follow up for feedback with these individuals, where necessary.
• Create an online filling system to assist the manager with work prioritisation. File all emails which have already been dealt with, into the correct online folder, and bring the pending emails to his/her attention.
• Acts as the first point of contact for the manager by answering/screening and/or re-directing the telephone calls received in a professional and efficient manner.
• Assist visitors by directing them to the correct venue or person that they are looking for or by singing for the package/documentation that is being delivered.
• Assist with any typing and preparation of Word, Excel and PowerPoint documentation needed by line manager.
• Set up and maintain a well-ordered filing/retrieval system to store all printed documents away in a secure place e.g. a locked cabinet/office.
• Take charge of general office administration including ordering of stationery and groceries, restocking printers etc. Ensure that adequate reserve stock is ordered.
• Enforce company policy in terms of procedures including travel, cell phone, expense claims etc. (i.e. responsible for controlling signatures, taking policy into account, urgency and effecting timeout forwarding of documents).
• Retrieve bank property e.g.cellphones, 3G cards, laptops, access cards etc, from the direct reports, of the team, who leave the bank and return to the relevant parties.
• Assist with any general administration that is required.
• Based on requests from the manager/s, request quotes from approved suppliers and generate purchase orders
• Follow up with vendors for the delivery of items. Check the invoices against items received from vendors.
• Obtain sign off on invoices from the cost centre owner and submit to accounts payable for payment. Follow up with accounts payable when vendors advise that they have not been paid.
• On a monthly basis, review entries passed against the department's cost centre. Investigate and resolve any unknown entries with the Accounts Payable department.
• On a monthly basis, request team members to submit supporting invoices for corporate credit card expenses. Complete the reconciliations obtain the individuals signoff and submit for processing.
• On a monthly basis request cost centre reports from Finance. Check the budget run rate and Ensure that you only take decisions within mandate.

Competencies:

• Deciding and initiating action.
• Learning and researching.
• Entrepreneurial and commercial thinking.
• Relating and networking.
• Adapting and responding to change.
• Persuading and influencing.
• Creating and innovating

Education and Experience Required:

• NQF Level : NQF Level 4
• Qualifications Required (Essential): Grade 12.
• Qualifications Required (Preferred): Personal Assistant/Secretarial Diploma.
• Experience Required (Essential): 1-2 years in an administrative position, preferably with secretarial duties on a one on one basis.

Preferred

• Typing speed of at least 40-60 wpm is essential. Experienced in the use of a variety of technological office equipment e.g Printers and photocopy machine

Knowledge & Skills:

• Focus on quality and accuracy.
• Attention to detail.
• Advanced Computer literacy (MS Office Suite, Internet and Email, PowerPoint) is essential.
• Self-confidence and interpersonal skills to interface with people at all levels within the organisation.
• Ability to work under pressure and operate independently on a high level.
• Ability to use initiative and able to act pro-actively

Education

• Further Education and Training Certificate (FETC): Office Administration (Required)

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Job Summary

• Apply platform engineering expertise, critical thinking, design thinking and problem solving skills in an agile team environment to produce well-organised, optimised and documented source code that successfully delivers platform features & components of the service & solves complex technical problems with high quality solutions.

Job Description

Platform Engineering, Deployment & Optimisation

• Leverage platform engineering expertise & a working knowledge of specific platforms and their constituent parts to positively contribute to platform feature and service designs
• Take accountability for deeply understanding & building expertise on the platform, the platform contribution to the broader platform strategy & business and customer requirements & all available technologies
• Develop business & customer aligned, lasting & innovative platform feature sets
• Positively contribute to, define & implement the development/engineering lifecycle (end to end) and lead lifecycle improvements over successive releases.
• Produce simple, extensible, and maintainable features with very few defects. Continually works to find and fix defects.
• Leverage platform (service design & code) & engineering technical expertise to proactively identify risks and prevent defects
• Identify patterns that reveal errors and unanticipated problems, and influence telemetry analytics design decisions
• Identify & Apply metrics to drive the quality and stability of code
• Ensure consistent, usable, forward-looking, maintainable test infrastructure
• Apply object orientated design in development & draw from a large base of design patterns
• Uphold our technical principles of: self-service, scalability, re-usability, resilience & stability in all development practices and deliver feature sets that sustainably deliver on these principles
• Apply knowledge and expertise in User / Customer experience to deliver a stable user experience in all design & development that is simple, elegant, and useful.
• Proactively identify development practices that work well & leverage & improve these for future solution design and deployment
• Document feature set and constituent design information to produce solution design blueprints and validation collateral
• Based on engineering & platform expertise and a sound knowledge of the business & customer requirements
• consistently provide key ideas for the enhancement & optimization of the platform
• Develop & document complete designs and implement testing processes that identify and eradicate platform or service-wide problems / improve on platform performance
• Demonstrate a strong commitment to the quality & ongoing quality assurance of the product/service’s in use, and take appropriate action to resolve issues throughout the lifecycle of the product or service
• Ensure alignment to platform and service release plans for effective deployment of solution designs
• Drive & implement design review processes & practices with the team & participate & positively contribute to design reviews for the feature area led by others
• Apply expertise in engineering & available technologies to enable effective review processes
• Cascade review lessons learnt for the benefit of the broader team
• Enable problem resolution across technical teams, apply and or facilitate root cause analysis, deeply understand the root causes of issues and find ways to resolve them (sustainably)
• Continuously review & find ways to optimize team processes & improve engineering quality, productivity, and team responsiveness to feedback and changing priorities
• Optimize, refactors and reuse components to improve performance and maintainability – ensuring maximum efficiency, effectiveness, and return on investment
• Take accountability for maintaining platform standards and best practices, and drive adoption across multiple service teams
• Demonstrate knowledge of, identify & find required data for the ongoing monitoring & improvement of the platform feature area
• Proactively monitor the performance of the platform features & solutions
• Translate monitoring data into clearly articulated descriptions of opportunities & defects, their impact to the customer scenario and to the product or service as a whole, and the relevance to product and service targets (within scope of the job).
• Cascade and communicate these insights across the team to influence platform decision making
• Leverage production performance monitoring and customer data to make feature area technical design and implementation decisions.
• Synthesize data from multiple sources and present & define concise, impactful conclusions that influence feature teams to solve defects and meet quality targets

Accountability: Financial & Cost Optimization, Risk & Governance

• Understand the platform cost model & the optimal cost : serve of the platform, use this understanding to drive the platform efficiency & effectiveness objectives
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Apply Group risk (e.g. Architecture, development, change & release etc.), governance, compliance & regulatory standards and frameworks
• Proactively identify technical risks and mitigate these (pre, during & post release)
• Update / Design all feature documentation aligned to the organization technical standards and risk / governance frameworks

Accountability: People

• Proactively & effectively (time & quality) collaborate & drive collaboration on features across feature team (e.g. managing dependencies & interdependencies, conflict resolution, information & best practice sharing, problem resolution outside of own area etc.)
• Apply collaboration skills in development practices & issue resolution regardless of team boundaries & lead communication with relevant stakeholders through to conclusion
• Contribute to a high performance team environment & culture as a high performing member of a self-directed team aligned to agile working
• Leverage coaching techniques in all team related activity to drive a higher quality service, design and deployment of technical solutions.
• Proactively seek & provide feedback across a range of stakeholders for the benefit of the team & leverage feedback to consistently improve platform solution delivery
• Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution & proactively seek coaching & mentoring from others
• Participate in peer reviews, testing, problem solving within and across the broader team
• Cascade platform performance feedback and ensure capability development across teams to enable efficient & effective platform service delivery
• Drive the design of content, tools & materials for strategy alignment, education & adoption processes to be applied across stakeholder groups

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Manage the people-side of change on a low to medium complex project, by identifying and addressing the human risks involved in implementing the change, enabling impacted stakeholders to ensure adoption, embedment and proficient utilisation of the change/s.

Job Description

Establish people change context:

• Advocate & create awareness of the Accountable Executive (AE) enablement online Programme to ensure visible and active sponsorship
• Contribute to the design of Case for Change (C4C)
• Gather stakeholder information to ensure stakeholder ecosystem mapped and identified
• Determine anticipated people change impacts to ensure people change risks are addressed 

Develop people change plans:

• Develop people change plans to ensure change adoption and embedment
• Ensure people change plans and approach align with project plan and approach
• Develop Accountable Executive (AE) Enablement Plan to ensure visible and active sponsorship
• Provide the People Change Management (PCM) Dashboard & Tracking approach to contribute to project delivery progress reporting

Implement change management plans

• Implement people change plans to ensure change adoption and embedment
• Support AE by providing guidelines to ensure visible and active sponsorship
• Track and report on PCM Plan progress to ensure alignment with the project plan

Implement change reinforcement & embedment close-out actions

• Perform a people change compliance audit to highlight PCM gaps in order to mitigate embedment risks
• Perform impacted stakeholder satisfaction assessments to determine future PCM improvements
• Perform a lessons learned retrospective for PCM organisational learning

Education

• Bachelor's Degree: Human and Social Studies (Required)