Recent Openings at Fidelity Services Group

QUALIFICATION & EXPERIENCE:

• Matric or equivalent
• HR Qualification (Degree/Diploma)
• Minimum 4-7 years recruitment and selection experience
• Valid Driver’s License

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer literate (MS Office, outlook and internet)
• Sound knowledge of labour legislation

INTERNAL CLIENTS:

• All Staff
• Management

EXTERNAL CLIENTS:

• Clients
• Candidates
• Technikons / Colleges
• Referees

DUTIES:

• Check that Employment Requisition is correctly completed and assist managers in completing if necessary
• Compile a detailed job description based on the completed staff requisition
• Complete internal and/or external advert from detailed job description
• Place ads in appropriate media and on notice boards
• Peruse CV’s & identify candidates with relevant experience/background
• Do telephonic interviews if applicable
• Set up interviews with candidates who meet job requirements
• Conduct competency-based interviews & compile a shortlist
• Conduct criminal checks and reference checks on successful candidates
• Interview shortlisted candidates in conjunction with Line Management
• Discuss the top competencies and successful candidate with the Line Manager
• Prepare an offer letter to the successful candidate
• Send regret letters to unsuccessful candidates
• Compile engagement paperwork for successful candidate including and not limited to: Employment Contract, Annexure A and B and Personal Information forms
• Complete weekly recruitment report

Re-employments:

• Obtain the application form accompanied by a motivational letter from candidate
• Acquire previous employment details including disciplinary and attendance records
• Obtain a written reference and motivation from previous manager
• Continue with the relevant recruitment process including all checks
• Upon receipt of all details / documents send file for approval of Line Manager, HR Manager
• Prepare offer letter for successful candidate.

Exit Interviews:

• Conduct exit interviews pertaining to resignations for the relevant departments
• Ensure that exit interviews are conducted within 48 hours of receiving the resignation documents

Administration:

• Advise on HR policies and procedures
• Ad-hoc duties as and when required
• Competencies (Technical & Behavioral)
• Approachability
• Comfort around higher managers
• Customer focus
• Ethics and values
• Hiring and staffing
• Interpersonal savvy
• Listening
• Organising
• Planning
• Process Management
• Sizing people up
• Time management
• Drive for results

PERFORMANCE STANDARDS:

• Ensure that the recruitment process is complete within 60 days of receiving a completed/signed requisition
• Ensure that the job description is completed in line with the requirements as set out by the Line Manager / HOD
• Ensure that the internal/external advert run simultaneously for 1 week
• Ensure that criminal checks and reference checks are completed prior to the candidate being made the Offer of Employment
• Ensure that contract and Annexure B corresponds with the approved Employee Requisition and documents are sent through to payroll timeously
• Ensure that the recruitment report is updated showing all vacancies in the relevant departments

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Minimum Requirements:

• Matric (Grade 12)
• Must be able to function in a stressful environment with daily challenges
• Excellent people management skills
• Excellent time management skills
• Excellent Excel and Word skills
• Excellent client relationship skills
• Cash center processing experience
• Stock and consumable experience
• Investigations experience
• ISA Platform experience
• Must be able to deal on a professional level with clients

Key Performance Areas: (not totally inclusive):

• Processing of client`s funds – ATM, retail - manual and device experience
• Queries relating to treasury and teller differences
• Feedback to clients and support department
• Treasury balancing
• Float checks
• Management of staff members
• Accepting overall responsibility for the centre and its performance
• Time and attendance (Payroll) knowledge of BPSI
• Daily stock submissions
• Monthly stock orders
• Daily operational meetings
• Management of Queries
• Processing platforms
• Daily Operations of a Cash Centre

Other personality attributes:

• Must be able to multi-task
• Must be willing to accept responsibility and accountability for all queries
• A hands on person with exceptional time management skills
• Must be able to address and resolve any staff challenges which may arise.

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Qualifications, experience and other competencies required:

• Matric Certificate.
• Registered Category I Compliance Officer - must be approved by the FSCA.
• Excellent knowledge of the National Credit Act and Regulations
• Excellent admin and interpersonal skills.
• Excellent computer literacy.
• Multilingual.
• Must have own transportation.

Key areas of responsibility: (Not totally inclusive)

• Risk identification and management; The ability to navigate and apply regulation in a practical way;
• Carrying out compliance monitoring/review activities, and administrative tasks;
• Determining statutory and management requirements applicable to all clients;
• Implementing policies and procedures to assist, facilitate and enable compliance;
• Establish and maintain relationships with business area, line management of the business area;
• Give ad hoc advice in respect of regulatory and operational risks; Strong technical understanding of regulation and compliance and limitations;
• Escalate material non-compliance to appropriate forum;
• Interact and liaise with the FSCA as need be;
• Interact and liaise with the NCR as need be.

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Responsibilities:

Sales and Business Development:

• Identify and pursue new sales opportunities in the residential and small commercial market.
• Present and promote SecureFire services, emphasizing the benefits and features to potential clients.
• Develop and maintain a pipeline of leads, actively seeking new clients through various channels.    

 Client Relationship Management:

• Build and nurture relationships with residential and small commercial clients.
• Collaborate with the Fidelity ADT armed response team to provide integrated security solutions.
• Conduct regular follow-ups and communication to ensure client satisfaction and address any concerns.

Product Knowledge:

• Stay up-to-date on the latest developments in fire protection technology and products.
• Provide clients with detailed information about our Fire Response services and related products.
• Conduct product demonstrations and training sessions for clients as needed.

 Collaboration:

• Work closely with internal teams, including marketing, operations, and customer support, to ensure a seamless client experience.
• Collaborate with the armed response team to create comprehensive security packages for clients.

 Reporting and Analysis:

• Maintain accurate records of sales activities, client interactions, and progress in the CRM system.
• Provide regular reports on sales performance, challenges, and opportunities.

Qualifications:

• Proven experience in sales, preferably in the residential and small commercial sector.
• Knowledge of fire protection systems and solutions is advantageous.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a collaborative team.
• Strong negotiation and closing skills.
• Results-driven with a focus on meeting and exceeding sales targets.

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Responsibilities:

Client Engagement and Relationship Building:

• Identify and engage potential clients within the commercial sector.
• Develop and maintain strong relationships with key stakeholders, decision-makers, and influencers.

Product Knowledge and Presentation:

• Acquire in-depth knowledge of Fidelity SecureFire products and services.
• Conduct compelling product presentations and demonstrations to showcase the value and benefits of our fire response solutions.

Sales Strategy Development:

• Collaborate with the sales team to develop effective sales strategies for the commercial market.
• Identify and pursue new business opportunities within the designated territory.

Proposal and Contract Negotiation:

• Prepare and present detailed proposals to potential clients.
• Negotiate contracts, ensuring favorable terms for both the client and Fidelity SecureFire.

Collaboration with Fidelity ADT Armed Response Team:

• Work closely with the Fidelity ADT armed response team to align fire response solutions with overall security strategies.
• Coordinate joint sales efforts to provide comprehensive security solutions to clients.

Market Analysis:

• Stay informed about industry trends, competitor activities, and market conditions.
• Provide feedback to the marketing team for continuous improvement of sales materials and strategies.

Qualifications:

• Proven experience in B2B sales, preferably in the security or fire safety industry.
• Strong understanding of commercial security and fire safety needs.
• Excellent communication and presentation skills.
• Results-driven with a proven track record of meeting and exceeding sales targets.
• Ability to work independently and collaboratively within a team.
• Knowledge of CRM systems and sales tracking tools.