Recent Vacancies at Santam Insurance

What will you do?

• Responsible for the planning, organising and control of a department. Manages the activities within the department through subordinate supervisors, ensuring that staffing levels are maintained, training is provided and that company standards and productivity levels are maintained.
• Liaises with other departmental heads.
• Ensures that each skill level within the communication centre attains the given service level.
• The incumbent controls the budget, reviews cost saving, initiates and provides input on the training of team leaders.
• Reviews Call Centre industry benchmarking locally and internationally.

What will make you successful in this role?

• Santam Direct has an exciting career opportunity is available for a Sales Manager, who will be based in Centurion.
• This career opportunity is available within the Referral Sales department.
• The Sales Manager will drive sales in a telesales environment.
• The incumbent must have proven success in the inbound as well as outbound telesales environment.
• The incumbent must also have a good knowledge of digital marketing with the ability to analyze leads and influence the generation of quality leads and have accountability to convert these leads into sales for Personal Lines.

QUALIFICATIONS AND EXPERIENCE

• Completed Grade 12 
• Completed RE certificate
• Degree or Diploma Commerce / Business studies
• Insurance related studies on an NQF Level 5 or 6
• Minimum 5 years’ call centre management experience within short-term insurance (sales driven environment)
• Comprehensive experience in the short-term insurance industry
• Proven involvement in the formulation and execution of sales strategies

KNOWLEDGE AND SKILLS

• Legislative requirements applicable to a contact centre environment in the insurance industry
• Working knowledge of digital marketing
• Developing sales plans and budgets
• Santam Personal insurance product and system knowledge
• Financial Management including Income Statement analysis
• Drive and lead results
• Call centre control and reporting
• Budget and expenses
• Stakeholder communication
• Management of employees

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Key Responsibilities

• Conducting desktop assessment according to retention class and exposure
• Identify hazards and risk exposures at the premises and to advise of risk improvement requirements
• Review survey reports provided from internal and external stakeholders to assess the risk and to provide risk reduction requirements or alternative risk management measures for the risk.
• Review surveys & QA of completed survey reports
• Assist Underwriters in risk selection and retention by providing loss control expertise
• Technical support to underwriters and technical managers
• Read and Interpret the survey report requirements and prepare RRR letters for brokers incl. handling RRR negotiations under the guidance of the relevant Technical Manager

Qualifications and Experience

• Matric and ideally Fire Service Qualification, Technical Engineering Degree or Diploma, or relevant qualification, Minimum NQF level 4   
• Valid driver’s licence                                                                                      
• Computer literate on Excel, Word, Presentations, etc.    
• Competency at previous level and proven competence at risk surveying, with experience in retention class and exposure stipulated above.               
• FPA advanced courses, risk prevention strategies, technical training for related risks - entry level Prive', high hazard risks, thatch.
• Underwriting training modules/product training, 
• RIA Modules
• Google Earth & Maps analysis
• FPA Advanced firefighting and loss prevention etc., 
• Ability to work with all relevant SANS and firefighting codes / standards levels) 

Skills

• Communication and understanding of Basic & Advanced fire hazards, firefighting, risk identification etc.
• Ability to cope with conflicting demands and to prioritize tasks
• Appreciation of surveying and underwriting principles
• Numerical skills
• Information seeking i.e. likes to get to the bottom of things
• Commercial and profit driven
• Execution and deadline oriented
• Good communication skills (verbal and written)
• Keen attention to detail
• Teamwork and cooperation  

Competencies

• Flexibility
• Excellent interpersonal, communication and networking skills
• Strong client service orientation
• Ability to work under pressure
• Self-confidence
• Problem solving
• MS Office package proficiency

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The insurance consultant role is focused on providing an end-to-end service and support to brokers.

• This role is focused on, but not limited to; servicing broker requests, including enquiries.
• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Undertaking to adjust premiums in line with new asset values;
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
• Assisting in implementing solutions for improvement; and
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• 60 commercial lines FAIS credits
• A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous 
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets
• KNOWLEDGE AND SKILLS 
• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes

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Key Responsibilities:

• Lead and manage a team of QA consultants.
• Develop and implement comprehensive QA processes and guidelines.
• Conduct regular monitoring and oversight of quality assessments of calls, email interactions, and other customer interactions.
• Identify areas for improvement and provide feedback, coaching to the QA consultants.
• Collaborate with campaign managers and trainers to develop and update training materials.
• Ensure that Advisers are well-equipped to succeed.
• Track and report on QA metrics
• Stay up to date on industry trends and regulations.
• Identify and implement opportunities to improve the quality of client engagement.

Qualifications and Experience

• Matric/ Grade 12.
• National Diploma in a related field.
• RE 5 Certificate. 
• NQF Level 5 (Short-Term Insurance Qualification).
• Minimum 5 years’ experience in short-term insurance Personal and Commercial lines.
• Preferably a minimum of 3 years’ experience as a Team Leader.

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WHAT DOES THE SALES ADVISOR DO?

• The Santam Direct Call Centre has positions available for Sales Advisors who will be based in Bellville.
• The successful candidates will offer world class products and services to clients, whilst achieving sales targets in an outbound call centre environment.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Consistently meeting sales targets.
• Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
• Offering outstanding customer experience.
• Strict adherence to workforce scheduling.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• RE Certificate 
• Minimum 30 Personal Lines Short-term Insurance credits 
• Minimum 3-5 years’ experience within a sales outbound call centre.
• Fluent in English and one other official language.
• Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements
• Be available to work shifts as well as overtime.
• Solid sales track record.
• Solid out-bound call centre experience and skills
• Leads warm-up and cold-calling will be mandatory 
• Knowledge of short-term insurance processes, procedures and business rules advantageous.
• Clean record of accomplishment in terms of adherence to quality standards and compliance.
• Consistent target achievement.

KNOWLEDGE AND SKILLS 

• Excellent English communication & writing skills
• Strong relationship, negotiating and networking skills
• Ability to influence

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What will make you successful in this role?

• Manage Global Liquidity Management processes i.e. reporting cash flows and positions, managing related forecasting processes, and working with business leaders to establish practices that optimize cash flows and funding structures
• Manage cash concentration and bank exposure risk
• Perform financial modelling to maintain adequate short-term liquidity for all entities
• Management of banking compliance & SA Reserve Bank regulatory reporting
• Maintaining business partner relationships with all the banking institutions for successful operational requirements
• Driving efficiencies through automation by implementing & managing best in class technologies across Santam Group to ensure efficient Treasury Management.
• Evaluates, recommends and implements funding methodologies, short term investment options, and financial instruments to meet Santam Groups strategic financial objectives
• Develop, monitor and embed Treasury operational policies.
• Manage the process for creating & distributing various reports as required by Group Treasury policies and Framework 
• Drive change management methodologies, consistent communication, and training processes to embed adoption, and adherence to Group Treasury strategy.
• Initiate and lead other critical projects related to service quality, productivity, process simplification, digitization, and standardisation as required
• Identity and manage foreign currency transaction risk 
• Manage Front office and back office teams

Qualification and Experience

• Postgraduate degree in business, finance, or accounting
• CA(SA); or CFA; or MBA (advantageous)
• ACTSA (or similar Treasury accreditation)
• Minimum 10 years’ experience within Global Markets environment; a Corporate & Investment banking division within the top 5 Banking Institutions or Large Corporate Treasury division

Knowledge and Skills

• Progressive Leadership
• Systemic thinker
• Project management skills
• Sound understanding and working knowledge of the Corporate Investment Banking landscape 
• Highly analytical with strong attention to detail
• Proactive, agile mindset
• Manages Complexity and ambiguity
• Financial Acumen 
• Proven track record of providing Business Insights and data analytics 
• Capacity to operate in a fast paced, constant changing environment
• Strong decision-making skills

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DUTIES

Requirements Management    

• Reviews functional requirements
• Analyze requirements for completeness, correctness and clarity, to drive the testing effort.  
• Has a clear grasp of capabilities that business wants to establish to shape scenarios.

Developing Test Scenarios    

• Defines test scenarios.
• Test Case Design (Manual and Automated)    
• Develop test cases with end-to-end functionality. 
• Analyses and develops the proper test coverage with the Business Analyst
• Traces requirements to test cases to verify test coverage.

Test Execution    

• Manage own test preparation and execution activities. 
• Identify and create necessary test data.
• Executes scenario-based test cases. 

Defect Management

• Debug the development and execution of test scripts against test targets.
• Analyze test failures.
• Priorities defects logged with development team.

Test Automation

• Provide input into Test Automation scripts as part of regression test.
• Recommend opportunities to automate testing. 

User Acceptance Testing:

• Work with Business Analyst to influence and monitor User Acceptance Testing

QUALIFICATIONS AND EXPERIENCE

• Minimum 5 years manual testing experience
• Testing certification (ISTQB – Test Analyst) 
• Microsoft Dynamics 365 experience
• Experience in use of JIRA and/or Xray 
• Experience in software testing including methodologies (agile, functional, and non-functional), test planning, test case development, execution, and quality assessment of test cases.
• Extensive experience developing test cases and test scenarios from story cards/use cases and/or requirements specifications.
• Demonstrates strong analytical and problem-solving skills and strong attention to detail.
• Possesses good understanding of Quality Control and Quality Assurance concepts across the SDLC and the TDLC
• Understands test metrics and how they are used for decision support.
• Understands development practices and structures.
• Understands test automation tools and effective implementation techniques.
• Has experience with Requirements Management, Test Management and Defect Management Tools.
• Understanding of automated testing principles and procedures will be an added advantage.

SKILLS

• Provides input to continuously improve test methodology. 
• Reviews functional requirements, 
• Has a clear grasp of capabilities that business wants to establish to shape scenarios.
• Defines test scenarios.
• Traces coverage and clearance
• Provides input to standard test metrics and reporting.
• Prioritizes defect management with development team. 

KNOWLEDGE

• Automation Testing experience an advantage. 
• Relationship management 
• Quality management
• Methods standards and techniques supporting domain
• Best practices in domain
• Defect management
• Good working knowledge or experience in testing best practices and frameworks
• Knowledge of test automation principles and practices

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DUTIES

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things.
• We pride ourselves in helping  our employees to realise their Analysing user stories and/use cases/requirements for validity and feasibility with the Business Analyst and /or Developer. 
• Collaborates closely with other team members and departments. 
• Responsible for creating and executing test cases. 
• Identify and create necessary test data.  
• Detect and track software defects and inconsistencies with project team. 
• Checking test results and logging test failures  
• Analyses metrics for quality assessment 
• Work closely with Business Analyst to influence and monitor User Acceptance Testing. 
• Responsibilities may require after hours and weekend work in response to needs of the systems being supported. 
• Execute all levels of testing (System, Integration, and Regression) 
• Apply quality engineering principals throughout the Agile product lifecycle. 
• Provide support and documentation. 

QUALIFICATIONS AND EXPERIENCE

• Minimum of 2 years as a Software Tester.  
• Minimum of 1 year of automation experience
• Testing certification (ISTQB – Foundation certificate) is a prerequisite. 
• Ability to handle multiple tasks simultaneously. 
• Experience in Selenium. 
• Previous experience using tools like JIRA, Confluence and Xray Test Repository 
• Experience in software testing methodologies (agile, waterfall, functional and non-functional), test planning, test cases development, execution of test cases 
• Experience in developing test cases and test scenarios from use cases and/or requirements specifications. 
• Demonstrates strong analytical and problem-solving skills and strong attention to detail. 
• Possesses good understanding of Quality Control and Quality Assurance concepts across the SDLC and the TDLC 
• Understands test metrics and how they are used for decision support. 
• Has experience with Requirements Management, Test Management and Defect Management Tools.  

SKILLS

• Provides input to continuously improve test methodology.  
• Reviews functional requirements,  
• Defines test scenarios. 
• Traces coverage and clearance 
• Provides input to standard test metrics and reporting. 
• Prioritize defect management with development team. 
• Has good time-management skills. 

KNOWLEDGE

• Standard Dynamics365 Application an advantage. 
• System development life cycle and Test Development Lifecycle. 
• Methods, standards, and techniques supporting domain. 
• Best practices in domain 
• Defect management 
• Good working knowledge of testing best practices and frameworks 

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Responsibilities:

Improve the quality of our applications.

• You will own the key performance indicators of the mobile apps and drive their visibility and use to continuously improve our architecture and processes.
• This can mean: paying down technical debt, rearchitecting old design decisions, and improving performance and resilience.

Extend the applications.

• Working closely with the Product team, you will build new capabilities for the applications that empower our users.
• You will lead the mobile architecture design and decision-making for your area of applications.

Improve our team.

• You will share your experience and knowledge.
• You will improve our documentation, and document your design decisions and rationale.
• You will mentor your fellow engineers.

Our ideal candidate

• 5+ years of software development experience (e.g. Software Engineer).
• Bachelor’s Degree in a relevant field or equivalent professional experience.
• Experience with cloud services. We use Amazon Web Services for all our infrastructure and service needs so relevant experience with AWS is a bonus, but experience with any of the major cloud providers is welcome.
• Good software development skills. Experience with any high-level programming language is a must. Most of our applications are built with React, JavaScript, Kotlin (Android), and Objective-C (IOS) so you would be expected to become productive in those languages.
• Experience in Insurance or Financial Services is advantageous.
• Experience in a start-up environment is advantageous.

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Responsibilities

Improve the quality of our cloud infrastructure.

• You will own the key performance indicators of the cloud infrastructure and drive their visibility and use to continuously improve our architecture and processes.
• This can mean: paying down technical debt, rearchitecting old design decisions, and improving performance and resilience.

Extend the features of our infrastructure.

• You will design and build new capabilities of the infrastructure that empower our Engineering teams.
• You will lead the architecture design and decision-making for your area of infrastructure.

Successfully operate the infrastructure.

• You will ensure the core infrastructure is always available and performant.
• You will ensure: the reliable continuous operation of the infrastructure; that monitoring is visible and attended to; that errors are logged and acted on; that the cost of the infrastructure is accurately reported, tracked and optimised.
• You will also be expected to share on-call rotation duties with the rest of the team.

Improve our team.

• You will share your experience and knowledge.
• You will improve our documentation, and document your design decisions and rationale.
• You will mentor your fellow engineers.

Our ideal candidate

• 5+ years of infrastructure engineering experience (e.g. DevOps Engineer).
• Bachelor’s Degree in a relevant field or equivalent professional experience.
• Experience with serverless architectures. Large portions of our platform are built using serverless technologies, so experience here will help you get up to speed sooner.
• Extensive experience with Amazon Web Services as we utilise AWS  for all our infrastructure and service needs.
• Extensive experience with CI/CD solutions. Enabling all of our Engineering teams to quickly and reliably test and deploy their changes is a key objective for us, so experience in building, improving and maintaining CI/CD pipelines is needed.
• Experience in creating and running containerised applications (e.g. with Docker) and Linux.
• Experience in Insurance or Financial Services is advantageous.
• Experience in a start-up environment is advantageous.