Service Manager at PPS Healthcare Administrators (PTY) Ltd

Role Summary:

• A challenging opportunity for a dynamic, quality orientated Service Manager with proven leadership and people management skills exists. To promote the delivery of a consistently superior customer experience, the successful candidate will utilise their effective planning and organising abilities to drive the day-to-day management of the Group’s resources to meet the contractual service levels, standards and targets.
• This position is open in the Keyhealth business unit and reports directly to the HOD: Hospital Benefit Management.

THE IDEAL CANDIDATE SHOULD HAVE:

• A minimum of a Grade 12 and Registered Nursing qualification
• Sound Clinical knowledge
• Exposure to Managed HealthCare policies and procedures, ISO principles and other related legislature would be an added advantage
• Ability to effectively communicate at all levels
• Computer literacy (MS Office and Medical Administration system)
• Management experience

KEY RESPONSIBILITIES INCLUDE:

• Maintenance of effective communication amongst all stakeholders
• Effective monitoring and maintenance of the day-to-day operations to ensure adherence to set standards and targets
• To offer creative solutions in the day-to- day operations
• Evaluation and support of the Groups training needs and compile action plan and provide feedback on performance and customer feedback
• Analysis of the Product/Industry changes and sporadically review processes in order to identify risks or possible improvement suggestion within the group
• Planning and efficiently implementing approved operational changes to effectively respond to important external influences in a way that maintains operational best practice.
• Client management and management of escalations.
•  Staff planning
• Supporting the HOD: Managed HealthCare to implement business plan in a manner that supports operational and quality standards that meet the defined departmental priorities
• Management of staff
• Escalate system problems including hardware faults timeously
•  Promote and adhere to PPSHA Values

Preference will be given to AIC candidates in line with PPSHA Recruitment Policy.