Top Jobs at adidas Group

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:  

• To support and maintain a highly impactive, brand orientated consumer experience within the store.  
• To be the Expert who is responsible for the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship MakersLab Activation zone.  
• To be the leading go to expert within the designated consumer touchpoint and have full knowledge and experience of product, features, benefits, competitors, and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs of MakerLab.  
• Establish and maintain a culture of consumer centricity within the designated consumer touchpoint.   

KEY RESPONSIBILITIES:   

• To role model consumer service behaviours  
• Support the tracking, supervise and optimise all consumer interactions within the designated consumer touchpoint 
• Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint of MakerLab.  
• Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.  
• Responsible for the execution of the designated consumer touchpoint of Maker Lab.  
• Accountable for the seamless execution of Makerlab activation events, in collaboration with the OCM BO team.   
• Supports the Activation team and provides coaching to create a highly engaging and impactful shopping experience by adhering and elevating operational standards and process.  
• Understands the behaviour and patterns of the Flagship store’s consumer base, draws conclusions from this and consults with peers to meet or exceed consumer expectations continuously.  
• Provide feedback to all store teams on execution of service model across the designated consumer touchpoint.   
• Creates and drives a service culture by ensuring all activities are centred on the consumer.   
• Positively communicates and role models the adidas Brand Values.   
• Positively influences all business stakeholders by offering suggestions and ideas on ways to improve operations and processes within their area of expertise.   
• Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.   
• Drive appropriate level of audience segmentation to deliver personalised and relevant consumer service at the designated consumer touchpoint  
• Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance  
• Ensure there is always sufficient flocking, for both local and A clubs 
• Ensure there is always feedback given to the business on what the consumer expectations are where we will need to improve 

KEY RELATIONSHIPS:   

• Consumers, Peers, Key Retail Support Functions i.e Omni Channel Marketing, VM, Operations and Vendors.  

KNOWLEDGE, SKILLS AND ABILITIES:  

• Must possess and consistently exhibit the competencies relative to the position.  
• Excellent networking skills and customer relationship management.  
• Knowledge and skills in driving financial results through Consumer Experience Services.  
• Is confident in using various digital tools and applications as a method to best service the consumer.   
• Has a background in arts and product knowledge.  
• Has a background in retail sales and/or in a customer service facing role.   
• Demonstrates the ability to lead a team to commercial and customer service goals.  
• Ability to work in high-stress situations effectively without compromising their team’s success.  
• Has sound product knowledge of both Adidas & 3rd party products.  
• Understands the challenges of the retail world and is able to leverage previous learnings.  

REQUISITE EDUCATION AND EXPERIENCE 

• Minimum 4 years’ experience working in a sports/fashion consumer & commercial focused retail environment 
• 6 month’s experience in Makers Lab experience 
• Experience in managing high level retail image and delivering consumer in-store experience  

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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 

• Ensures that overall sales and profitability goals for the store are met 
• Providing training to all associates 
• Assisting the store manager in the development of staff in compliance with adidas retail growth objectives and support the store’s succession plan 
• Overseeing the daily operation of the store and assuring compliance with adidas retail policy and procedure. 

KEY RESPONSIBILITIES:   

• Supports the store manager by implementing and maintaining a staff structure that minimizes payroll expenses and increases productivity, (monthly planner) using sales ratio performance balance. 
• Assists the store manager by evaluates employees’ performance on a day-to-day basis  
• Assists the store manager to spot talents, potentials and training needs 
• Manage IR matters, ensuring timely and consistent handling of employee concerns and compliance with policies 
• Perform or assist in the completion of all documentation associated with applicants, new hires, payroll. 
• Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas retail goals. 
• Maintains personnel files to company standards. 
• Assure adherence to all company systems and procedures. 
• Maintain confidentiality of adidas retail operating information. 
• Assure compliance with legal statutes and safety guidelines in overall management of store and associates. 
• Obtains the necessary skills, experience, and training from daily interaction with store management and outside training to develop necessary skills to assure promotability to next level. 
• Assure adherence to adidas retail visual presentation guidelines. 
• Implements the security procedures set forth by adidas head office including, but not limited to shrinkage control, and safety inspections. 
• As needed, assists in the development of merchandising, advertising and promotional programs to help meet the sales and marketing goals of the store. 
• Resolving customer complaints. 
• Assists in maintaining inventory levels by communicating with the store manager overages and shortages of product. 
• Assists the store manager to implement and maintain management systems for planning, organization, and controlling and auditing store operations. 
• Other duties may be assigned 

KNOWLEDGE, SKILLS AND ABILITIES:   

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Ability to write routine reports and correspondence.  
• Ability to speak effectively before groups of customers or employees of an organization. 
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
• Ability to use MS word, excel, outlook, and point of sale systems. 
• Ability to communicate effectively in English, both written and oral. 
• Ability to exercise good judgment and decision-making skills. 
• Excellent verbal and written communication skills. 
• Ability to effectively present to moderate size groups. 
• Ability to attend work in a regular and predictable manner. 
• Knowledge of how to supervise others. 

KEY RELATIONSHIPS:  

• Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions, 

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:   

• Matric Certificate  
• Minimum 2 years of experience in a leadership role 
• 4+  years of retail experience 

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 

• Ensures that overall sales and profitability goals for the store are met 
• Providing training to all associates 
• Assisting the store manager in the development of staff in compliance with adidas retail growth objectives and support the store’s succession plan 
• Overseeing the daily operation of the store and assuring compliance with adidas retail policy and procedure. 

KEY RESPONSIBILITIES:   

• Supports the store manager by implementing and maintaining a staff structure that minimizes payroll expenses and increases productivity, (monthly planner) using sales ratio performance balance. 
• Assists the store manager by evaluates employees’ performance on a day-to-day basis  
• Assists the store manager to spot talents, potentials and training needs 
• Manage IR matters, ensuring timely and consistent handling of employee concerns and compliance with policies 
• Perform or assist in the completion of all documentation associated with applicants, new hires, payroll. 
• Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas retail goals. 
• Maintains personnel files to company standards. 
• Assure adherence to all company systems and procedures. 
• Maintain confidentiality of adidas retail operating information. 
• Assure compliance with legal statutes and safety guidelines in overall management of store and associates. 
• Obtains the necessary skills, experience, and training from daily interaction with store management and outside training to develop necessary skills to assure promotability to next level. 
• Assure adherence to adidas retail visual presentation guidelines. 
• Implements the security procedures set forth by adidas head office including, but not limited to shrinkage control, and safety inspections. 
• As needed, assists in the development of merchandising, advertising and promotional programs to help meet the sales and marketing goals of the store. 
• Resolving customer complaints. 
• Assists in maintaining inventory levels by communicating with the store manager overages and shortages of product. 
• Assists the store manager to implement and maintain management systems for planning, organization, and controlling and auditing store operations. 
• Other duties may be assigned 

KNOWLEDGE, SKILLS AND ABILITIES:   

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Ability to write routine reports and correspondence.  
• Ability to speak effectively before groups of customers or employees of an organization. 
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
• Ability to use MS word, excel, outlook, and point of sale systems. 
• Ability to communicate effectively in English, both written and oral. 
• Ability to exercise good judgment and decision-making skills. 
• Excellent verbal and written communication skills. 
• Ability to effectively present to moderate size groups. 
• Ability to attend work in a regular and predictable manner. 
• Knowledge of how to supervise others. 

KEY RELATIONSHIPS:  

• Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions, 

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:   

• Matric Certificate  
• Minimum 2 years of experience in a leadership role 
• 4+  years of retail experience 

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:   

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures. 

KEY RESPONSIBILITIES:    

• Ensures the highest level of adidas service is given to each customer. 
• As needed, completes any regular sales transactions involving cash, credit, checks, etc. 
• Involved indirectly with ticketing of products as well as checking paperwork against items received. 
• Assists in product flow from stockroom to sales floor on a fill-in basis. 
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team. 
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure. 
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. 
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays. 
• Maintaining general housekeeping standards (Including cleaning of the store) 
• Safekeeping of Company assets 
• Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP. 
• Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice. 
• Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product. 

KNOWLEDGE, SKILLS AND ABILITIES: 

• An absolute passion for retail & customer service 
• Ability to use your initiative 
• Clear and upbeat communication skills 
• Flexibility- you can help during the week, during evenings and weekends too 
• Previous fashion retail experience will be highly regarded but is not essential 
• Adaptability, being able to handle various tasks and adapt to changing circumstances/situations 

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:  

• The passion to work within a team to deliver great results.  
• Ability to perform in a fast-paced, high volume retail environment. 
• Enthusiasm. 
• A love for fashion and great confidence to style your customer with any look they want to create! 

REQUISITE EDUCATION AND EXPERIENCE: 

• Matric certificate   
• 0 - 1 years of retail experience 

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:   

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures. 

KEY RESPONSIBILITIES:    

• Ensures the highest level of adidas service is given to each customer. 
• As needed, completes any regular sales transactions involving cash, credit, checks, etc. 
• Involved indirectly with ticketing of products as well as checking paperwork against items received. 
• Assists in product flow from stockroom to sales floor on a fill-in basis. 
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team. 
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure. 
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. 
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays. 
• Maintaining general housekeeping standards (Including cleaning of the store) 
• Safekeeping of Company assets 
• Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP. 
• Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice. 
• Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product. 

KNOWLEDGE, SKILLS AND ABILITIES: 

• An absolute passion for retail & customer service 
• Ability to use your initiative 
• Clear and upbeat communication skills 
• Flexibility- you can help during the week, during evenings and weekends too 
• Previous fashion retail experience will be highly regarded but is not essential 
• Adaptability, being able to handle various tasks and adapt to changing circumstances/situations 

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:  

• The passion to work within a team to deliver great results.  
• Ability to perform in a fast-paced, high volume retail environment. 
• Enthusiasm. 
• A love for fashion and great confidence to style your customer with any look they want to create! 

REQUISITE EDUCATION AND EXPERIENCE: 

• Matric certificate   
• 0 - 1 years of retail experience 

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 

• Ensures that overall sales and profitability goals for the store are met 
• Providing training to all associates 
• Assisting the store manager in the development of staff in compliance with adidas retail growth objectives and support the store’s succession plan 
• Overseeing the daily operation of the store and assuring compliance with adidas retail policy and procedure. 

KEY RESPONSIBILITIES:   

• Supports the store manager by implementing and maintaining a staff structure that minimizes payroll expenses and increases productivity, (monthly planner) using sales ratio performance balance. 
• Assists the store manager by evaluates employees’ performance on a day-to-day basis  
• Assists the store manager to spot talents, potentials and training needs 
• Manage IR matters, ensuring timely and consistent handling of employee concerns and compliance with policies 
• Perform or assist in the completion of all documentation associated with applicants, new hires, payroll. 
• Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas retail goals. 
• Maintains personnel files to company standards. 
• Assure adherence to all company systems and procedures. 
• Maintain confidentiality of adidas retail operating information. 
• Assure compliance with legal statutes and safety guidelines in overall management of store and associates. 
• Obtains the necessary skills, experience, and training from daily interaction with store management and outside training to develop necessary skills to assure promotability to next level. 
• Assure adherence to adidas retail visual presentation guidelines. 
• Implements the security procedures set forth by adidas head office including, but not limited to shrinkage control, and safety inspections. 
• As needed, assists in the development of merchandising, advertising and promotional programs to help meet the sales and marketing goals of the store. 
• Resolving customer complaints. 
• Assists in maintaining inventory levels by communicating with the store manager overages and shortages of product. 
• Assists the store manager to implement and maintain management systems for planning, organization, and controlling and auditing store operations. 
• Other duties may be assigned 

KNOWLEDGE, SKILLS AND ABILITIES:   

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Ability to write routine reports and correspondence.  
• Ability to speak effectively before groups of customers or employees of an organization. 
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
• Ability to use MS word, excel, outlook, and point of sale systems. 
• Ability to communicate effectively in English, both written and oral. 
• Ability to exercise good judgment and decision-making skills. 
• Excellent verbal and written communication skills. 
• Ability to effectively present to moderate size groups. 
• Ability to attend work in a regular and predictable manner. 
• Knowledge of how to supervise others. 

KEY RELATIONSHIPS:  

• Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions, 

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:   

• Matric Certificate  
• Minimum 2 years of experience in a leadership role 
• 4+  years of retail experience