MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
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Job Description
- A constant balance is required between the ever-changing, fast developing field of new and enabling technologies on the one hand and the everincreasing need for bandwidth as a result of new, sophisticated customer demands together with organisational need for convergence and streamlined network operations
Responsibilities
Strategy Development
- Participate in the translation of the transmission strategy and architecture into long range plans for the Region
- Assist in formulating inputs towards technology strategy.
- Assist in delivering a target Product and Services architecture with a 3 year time horizon taking global technology developments into consideration
Planning & Delivery
- Responsible for the timely planning of the Regional Mobile Transmission networks within MTN • Drive execution of near term plans
- Forecast capacity and traffic and align with Radio, Core & IP plans and with strategy and roadmap
- Ensure correct planning of Transmission w.r.t fixed and mobile operator interconnections where required
- Plan transport capacity across access, backhaul and backbone infrastructure to support all of MTN’s bandwidth requirements
- Evaluate new Access and Core Backbone Transmission Network Equipment and Specifications
- Identify geographical location for equipment to be installed
- Verify configuration
- Ensure implementation of Transmission plans is carried out fully with a smooth handover to Network Operations for cutover and integration into the live network
- Ensure that policies, procedures and quality standards are adhered to in the planning process
Network Optimisation & Performance
- Ensure quality objectives are met and maintained
- Ensure future proof transmission plans to guarantee deliverables are met according to customer requirements both internal and external
- Track and report on performance problems and performance improvements on division level
- Investigate performance issues and identify changes required on division level
- Review design and drive optimisation changes
- Tender evaluations and formulations
- Provide high level support on the planned network/technologies
Communication and co-ordination
- Ensure communication of plans and integration of feedback
- Prepare implementation and integration documentation
- Co-operate with and support of other network group departments at all levels
- Manage and interface with other areas of the MTN business outside of the transmission department as required for successful planning and implementation (e.g. with Suppliers, 3rd Parties, local Transmission Engineers and Business & Logistics department to ensure that contracts from a technical perspective are negotiated in the best interest of MTN)
- Interface with regulator
- Provide high level planning support function and representation (technical) for Transmission planning departments in MTN Group Operations
Financial Management
- Continuously strive to identify and eliminate non-contributory expenditure
Qualifications
Education:
- Minimum of 3-year degree/diploma in electrical light-current/electronics/communication engineering.
- Code 8 EB drivers licence
- Fluent in English and language of country preferable
Experience:
- Minimum of 3 years’ experience in Transmission planning experience.
- Experience working in a medium organization. Experience in supervising others
Apply Before: 07/23/2025
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Job Description
Mission/ Core purpose of the Job:
- To ensure that the administration requirements for the Supply Chain Departments are managed efficiently and effectively.
Responsibilities
Context:
- Highly dynamic and fluctuating Telecommunications industry
- Within the legal, regulatory and commercial environment of South Africa
- Fast moving industry
- Context changes in terms of technology advancements
- Operate within the Commercial Operations environment within MTN
- Operate within the Telecommunications environment
- Characterized by high levels of operational pressure and deadlines
- MTN environment currently characterized by automation of processes of procedures
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Tasks:
Administration
- Generation of Oracle Requisitions, monthly expenditure audits and purchase orders for departmental cost centres
- Ensuring that invoices are co-ordinated, namely: logging invoices on to manageable spreadsheets, ensuring that invoices are received, correctly distributed for approval and payments made on time and accurately
- Ordering and distribution of stationary and any other office supplies that are required for day to day use for the department
- Co-ordinate and administer the SIM requests, canteen cards, credit notes and other company books and documents
- Co-ordinate and administer divisional claims, expenditure and financial requests as submitted by management
- Co-ordinate and administer document approval for the General Manager via Adobe Sign, Oracle, or any other required system
- Distribution of general correspondence, filing and general office administration for management
- Involvement in strategic meetings (minutes), projects and business plans from a recording perspective
- Managing and updating Organograms for their respective departments
- Assist with ISO requirements in terms of content management and any websites/folders that are required
Customer Service
- Transfer of escalated customer queries to the relevant manager / supervisor to ensure resolution thereof
- Maintain relationships with partners and suppliers
Coordination
- Effective facilitation and coordination of meetings, workshops etc. and taking minutes of proceedings
- Making travel arrangements, bookings, etc for division
- Co-ordination of function arrangements related to division
- Liaison with key vendors, suppliers, customers to facilitate meetings, payment follow-ups etc.
- Coordinate rewards and recognition process, including maintaining database, arranging gifts, functions, requisitions, etc.
- Manage diary for General Manager
- Handle all incoming calls, and transfer or take messages where required
Supervisory / Leadership / Managerial Complexity:
Role Complexity:
- Attend regular staff meetings and management meetings
- Assist in compiling information required for the monthly Warehouse report
- Understand all relevant Service Level Agreements
- Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as
- well as how they could be affected by others or circumstances not necessarily under their control.
Creativities (improvement/innovation inherent):
- Recommend innovative solutions to enhance the performance of the Retail Channels function
- Encourage continuous service improvement
- Innovation in arrangement of functions and events
- Give inputs in process and system improvements
Vulnerabilities (control span)
- Late processing of invoices and receipt of invoices, payments, etc.
- Late delivery of month end data for report compilation
- Unavailability of key signatories
- Unavailability of key resources for events / meetings, etc.
- Incorrect, incomplete or late submission of information or documentation
- Dependent on other departmental processes, such as procurement
Collaboration: Refers to formal and informal relationships
- Responsibility towards:
- Direct reports: None
- Matrix reports: None
- Key customers: General Manager, Senior Managers, Line managers, Supervisors, Staff and External Customers
- Key suppliers: External preferred vendors, Agencies
- Relations, etc.: Cross-functional departments
Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgement.
- Independent thought and Judgment:
- Objectives set for the unit
- Timeous and effective query co-ordination and feedback
- Arrangement of functions, events, etc.
- Discretion where required
Authorities:
- Management of confidential documentation and issues
- Access to agreed and stipulated information and documentation as specified by management
- Access to requisite systems to perform function as detailed
Qualifications
Minimum Requirements
Education:
- Matric
- Diploma in Office Administration would be an advantage
GLOBAL EXPERIENCE STANDARDS
- Minimum of 2 years’ experience in an area of specialisation; with experience in working with others
- Experience working in a small to medium organization
Training:
- Business Etiquette
- Office Business Package - Excel Advanced, Windows, Word, PowerPoint
- Customer service
- Telephonic skills
- Oracle Financial Module
- Business writing
Competencies
Head - Big Picture Focus
- Solution Provider - Executes task in relation to tactical plans
- Problem Solver - Learns from others and draws on past experience to solve challenges
- Quality Enabler - Executes on commercial practices and identifies areas of continuous improvement (MTN Value
Heart – Emotionally Intelligent
- Culture and Change Champion - Role models practices by living the MTN values and vital behaviours
- Caring People Employee - Is self-aware and takes accountability own personal development to realise full potential (MTN Value)
- Relationship Manager - Champions the MTN brand (MTN Value)
Hands – Results Focused
- Results Achiever - Delivers individual results and support team objective (MTN Value)
- Operationally Astute - Organises work to deliver on daily priorities and plans
General working conditions/ Inherent requirements/ Tools of trade (e.g. shift work, drivers license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.)
- Standard working conditions
KPA Quality Standards/ Measures (KPI'S for job)
Key Tasks:
- Administrative Tasks: Accuracy and Timeliness
- Follow – Up and successful completion on queries and customer concerns
- Adherence to confidentiality and business ethic’s
- Compliance to financial policies and standards
- Compilation of management reports and minutes timeously and accurately
Apply Before: 07/23/2025
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Job Description
- Lead the development of complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.
- A deep technical expert in Solution Architecture who works with the Solution Sales leads in the translation of eTOM/ TOGAF frameworks, Blueprints and Converged Solution Architecture/assets into pre-sales and sales marketing collateral for the Business Line area.
- Work closely with the Solution sales to develop effective pre-sales and sales collateral that articulates both the underpinning architecture as well as the business benefits of proposed Business Line solutions.
- Directly drive technical solution and architecture for pre-sales/RFPs within the Business Line.
- Provide direct support on pilot, initial and priority implementations, conducting reviews post implementation to update architecture and solutions to standardise solutions that can be replicated and industrialised.
Responsibilities
Solution Execution and Strategy Enablement
- Lead the development of complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.
- A deep technical expert in Solution Architecture who works with the Solution Sales leads in the translation of eTOM/ TOGAF frameworks, Blueprints and Converged Solution Architecture/assets into pre-sales and sales marketing collateral for the Business Line area.
- Work closely with the Solution sales to develop effective pre-sales and sales collateral that articulates both the underpinning architecture as well as the business benefits of proposed Business Line solutions.
- Orchestrate service providers and develop back-to back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
- Directly drive technical solution and architecture for pre-sales/RFPs within the Business Line.
- Provide direct support on pilot, initial and priority implementations, conducting reviews post implementation to update architecture and solutions to standardise solutions that can be replicated and industrialised.
Governance
- Establish and maintain a Design Authority with Business Line representation to drive benefits of standardisation, while enabling valuable client- centric customisations.
- Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture standards defined.
- Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Where required, set up and participate in operational and tactical meetings.
Operational Delivery
- Deliver on technology architecture and catalogue of matured, reusable, industrialised Solution assets to drive revenue growth, aligned to defined solution portfolio.
- Translate prioritised architecture assets and use cases into compelling pre-sales and RFP marketing materials.
- Work with Solution Sales teams to translate pricing for specific solutions.
- Conduct regular capability building sessions with Solution Sales teams to help translate business challenges and opportunities into practical architecture enabled use cases.
- Cultivate strong partnerships with various internal teams and external partners.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation with Digital Advisory, Architecture and other core teams.
Budget Management/ Cost Control
- Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
- Identify opportunities to generate additional revenue.
People & Culture Management
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Qualifications
- Minimum 3-year Degree/Bachelor’s degree in Business/ Commerce, Marketing, Sales or a related field
- Relevant Cloud, Network or Unified communication certifications – CCNP or equivalent
- Full CCIE advantageous
Experience
- At least 5 years related experience in technology transformation, inclusive of;
- 3-5 years' experience specifically delivering architecture solutions.
- Knowledge of B2B and ICT Technology architecture and technology innovations.
- Demonstrated ability to manage large technology programmes across the lifecycle.
- Experience working in a medium to large organisation.
- Ability to deliver multiple solutions
- Worked across diverse cultures and geographies advantageous.
Apply Before: 07/22/2025
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Responsibilities
Operational Processes
- Work with existing policies, processes and procedures in such a way that operational efficiencies and performance are enhanced, and optimal results achieved.
- Report and escalate problems through to authority for advice or assistance with required urgency. Prioritise work to ensure deadlines are met.
- Ensure workflow continues without interruption.
- Follow clear and straightforward procedures and instructions to find practical solutions to problems.
Debtors Management
- Perform all relevant tasks within Collections that support the collections’ objective (incl, but not limited to Inbound, Outbound, Legal, Admin, corporate/wholesale).
- Handle disputed accounts and negotiate with customers to bring payment in line with terms.
- Timely execution of high usage reports.
- Timely engagement of customers on default payments.
- Daily handling of diaries, PTP’s, PAR’s, etc.
- Full accountability that all accounts allocated is actioned monthly and is collected on.
- All engagement with customer to be documented with clear and accurate notes on system.
- All arrangements made for payment must be done within delegation and policy.
- Ensuring that the customer call cycle is strictly adhered to and achieved.
- Ensure inbound and outbound answer rate and service levels, AHT and compliance are achieved.
- Ensure that resources of time, skills, equipment and materials are neither wasted nor misused.
- Prioritise work to ensure deadlines are met.
- Ensure tools and equipment are utilised in the correct way.
- Escalate problems and queries of a more serious nature.
- Attend to settlement negotiations from customers and attorneys.
- Hand over relevant bad debt accounts to third parties for collections.
- Prepare and process monthly write-offs.
- Manage active accounts in legal department.
- Prepare and submit claims on deceased estates.
- Attend to liquidations, sequestrations and administrations.
- Prepare invoices for third parties.
- Positively impact cash flow by ensuring the accurate and timely processing of payments of accounts receivable.
- Accurate allocation of payment to invoices as per remittance received within the billing cycle to ensure accurate customer billing and accounting records.
- To handle disputed accounts and negotiate with clients to bring payment in line with terms.
- Produce regular and accurate reconciliations for customers and ensure that payments are affected, and these are stored centrally for ease of access.
- Timely execution of high-risk usage reports to reduce the exposure to MTN and customer.
- Full accountability that all accounts allocated in your book is actioned monthly and is collected on.
- All engagements and activities with customer must be documented on the core system with clear and accurate notes of update.
- All communications to customers with attachments must be stored centrally for access to business and ensuring that customer records are kept up to date.
- All arrangements made for payment, PTP’s, etc. must be done within delegation and policy
- Debtor’s days must be managed within the agreed targets.
- Provision of doubtful debt, disputes, etc. must conform to policy and MTN standards.
Customer Service
- Ensure that customer queries are resolved within agreed SLA’s, TAT’s and set guidelines.
- Attend to walk-in customers to speedily resolve outstanding queries so that payment is made.
- Provide accurate advice and education to customers to ensure adherence to all standards and operating practices.
- Escalate unresolved queries timeously.
- Deliver first time right service excellence and display the MTN brand values to customers during all customer interactions.
- Responsible for escalation and feedback to customers on all issues and matters raised.
- Maintain customer confidentiality at all times.
- Liaise with customers to ensure client expectations and service levels are being adhered to in regard to billing and maintenance of accounts
- Reconcile Billing Accounts as per customer requests.
- Timely notification to customers and channel on items identified that may impact the customer and pro-active approach to resolve these items.
- Sensitivity: Public MTNSA Human Resources 5
- To liaise with Sales and have regular contact with clients by agreed mediums. Notify on status of accounts.
Reporting
- Compile and prepare accurate and quality reports from data provided, using set templates.
- Generate reports from the system related to age analysis, cash collections, forecasts, provisions for bad debts.
- Quality Control and Standards
- Reduction and elimination of fraud by ensuring verifications processes and procedures are adhered to.
- Ensure resolution of queries end to end and deadlines are met.
- Adhere to quality and operating standards and primary controls, policies and procedures.
- Query resolution and customer requests to be done accurately and keep customer details and account records up to date.
- Ensure customer experience is achieved as per the NPS deliverables and within agreed targets.
- Customer engagement in all forms must prescribe to business standards and professionalism to minimise bad debt and where possible rehabalitate customers.
- All customer requests must be actioned within the agreed SLA and TAT with absolute accuracy at all times.
- Promises made to customers and colleagues must be delivered on and completeness of all transactions must be adhered to at all times.
- Make recommendations to improve efficiencies in workflow, processes and procedures wherever possible.
- Engage in ad-hoc projects as and when expertise is required.
- Alert recurring system problems to reduce credit note values.
- Recommend ways to automate processes and procedures wherever possible.
- Knowledge sharing to improve team competency.
Qualifications
Education:
- Minimum Matric
- Sensitivity: Public MTNSA Human Resources 6
- Diploma in Finance or collections or
- A national Diploma or higher will be advantageous
Experience:
- At least 2 years’ experience in debt collection environment OR sales/ contact centre environment
- Minimum 1 year’s administrative experience
- Computer Literacy - Experience at intermediate level - MS Office
Apply Before: 07/25/2025
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Responsibilities
Secondary Controls:
- Understand the business rules, processes, stakeholders, and details for their assigned supporting area within their team.
- Design, test, create, document, and implement secondary controls within the RAFM/BA defined systems and/or in an ad-hoc nature (Power Bi / SQL), with reference to the Risk and Control Framework.
- Ensure existing secondary controls are functional and mature within their domain and proactively refine controls as and when business processes or rules change.
- Ensure that secondary controls are being analysed and scrutinized appropriately and any control failures or issues are investigated for the root cause and reported to the Manager: Business Assurance Partner and the appropriate business/finance stakeholders immediately.
- Liaise with the Shared Operations Hub to ensure control execution is being executed according to schedule and requirements
Primary Controls:
- Fully understand the primary control landscape within their assigned allocation within their team, ensuring the primary controls are understood, documented and the primary control owners are known.
- Guide business to consistently improve their primary control environment and to aid maturity and coverage of the primary control areas.
- Proactively assist business to design primary controls that will be effective.
- Escalate any immaturity or lack of control coverage within their allocated area.
Operational Incident Management:
- When there is a control failure or an incident within the incumbent’s supporting area, there is a need for the incumbent to analyze the data in detail, identify the root cause and present the findings of the root cause.
- There is a need to report the incident in the defined tools and documents
- Provide guidance and proposed remediation steps to the business.
- The incumbent will be required to attend ‘critsits’ or ‘war-rooms’ to assist with the resolution process.
- Quantification of the leakage risk relating to the incidents identified
Change Management & Continuous Improvement:
- The incumbent will be responsible to attend change management sessions, workshops or meetings within their area to fully understand the impact of the changes taking place and report the changes and details to the Manager: Business Assurance Partner
- Provide requirements to business to ensure the primary controls are implemented appropriately
- Ensure secondary control requirements are understood and implemented as part of the change
- Input of operational improvements required to reduce and mitigate risks identified
- Engagement with key stakeholders in the review and agreement of improvement motivations
- Support for improvement delivery, ensuring timeliness and quality standards are met
- Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team
- Support for control gap closure, control quality and risk reduction improvement delivery
- Reporting of improvement results and residual risk levels
Ad-hoc Analysis
- As and when required, a deep-dive analytics exercise will need to be conducted to proactively understand and find insights into risks, issues or pro-active identification of future forecasts.
- Reporting and presenting the results to internal and external stakeholders.
Stakeholder Management
- Support for the framework development for the supply and performance of services from and to these customer and stakeholders
- Supporting operational relationships with management within these customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed
- Assist Anti-Fraud Assurance with investigations where required
- Highlight any findings to Anti-Fraud Assurance that requires Fraud to investigate
Audit Management
- Awareness of audit supplier expectations in relation to audit plans and approach
- Providing audit support provided to auditors during the performance of the audit
- Review, and input to audit findings, ensuring an optimal outcome for MTN
Support for prompt and effective issue resolution and closure.
The incumbent needs to keep up to date with all Business Assurance matters relating to MTN SA and share learnings with the team.
Key Deliverables
Primary & Secondary Control management and design
- Improved and efficient control performance
- A view of control failures through monitoring of preventative control
- Primary & secondary control thresholds set
- View of Business Unit control coverage
- Mitigating control implementation
- Automated control coverage
- Risk Identification & Resolution
Reporting and Stakeholder Management
- Ensure reporting is in accordance with MTN Group standards as per the Risk and Control Framework.
- Ensure issue management is in line with PPP’s and Risk Escalation Matrix
Data Analysis
- Utilise big data analytics to analyse data and extract meaningful business insights.
- Model complex business problems and discover business insights using analytical software and visualization techniques.
- Investigate trends, identify behavior patterns, and anomalies in the data.
- Proactively mines data lake to identify issues, trends and patterns and generates insights for business.
- Communicate results of analysis to business partners/stakeholders.
Operational Planning–Monitoring & Action Planning
- Monitored residual risk
- Revenue leakage action planning
- Escalation matrix
- Secondary controls operations
- Incident management
- Root cause analysis & resolution
- Accurate leakage quantification
Collaboration / Coordination
- Collaborate with business assurance teams and various stakeholders throughout the organisation to ensure controls are operating adequately and efficiently
- Collaborate with other functions across the business to ensure effectiveness of analysis conducted.
Qualifications
Education:
- Minimum of 3-year tertiary degree in Computer Science, Business Information Systems, Audit or related quantitative field
- Certified Data Analyst
Experience:
- Minimum of 4 years’ experience in a complex, telco, banking, insurance or fintech industry.
- Minimum 3 years working with Advanced SQL/PLSQL
- Minimum 3 years in data wrangling, data insights using tools such as Python, Alteryx or other
- Minimum 2 years’ experience in data modelling (i.e.SPSS modeler, SSIS, SSAS)
- Minimum 2 years Power BI experience
- At least 2 years of experience in a Revenue Assurance / Business Assurance / Risk / Audit environment in a medium to large organisation
Any other specifications:
- Reporting and analytics.
- Data Visualisation (Power BI, OBIEE, Tableau etc.)
- Big data tools (Spark, Hive etc)
- Critical thinking & problem solving
- Communication & presentation
- Either Telco, Banking, Insurance, Fintech Fraud experience
- AI & ML understanding
- Risk management
- Professional membership
- Institute of Information Technology Professionals, ISACA
- Training
Apply Before: 07/25/2025
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Job Description
Mission/ Core purpose of the Job
- The role is to manage allocated accounts, to develop the accounts and deliver excellent customer service, including profitable sales, and market execution while ensuring alignment to business strategy and objectives
- The role will report to the Head of General Trade/ Modern Trade
Qualifications
Job Requirements (Education, Experience and Competencies)
- Education:3 year tertiary qualification (post matric)
- Experience:At least 5 years sales experience in Telco/FMCG
- Deep understanding of the telecom ecosystem customers and competitor landscape
Competencies:
Functional Knowledge:Account Management Joint Business Planning
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational
- Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation Integrity
- Leadership
- Team Player
Authorities
Collaboration (Formal and Informal Relationships)
- Key internal stakeholders:
- Regional Teams
- Matrix reports: none
- Line Manager: SM Channel Management
Key external stakeholders:
- 3rd Party/Managed Partners
Apply Before: 07/25/2025
Method of Application
Use the link(s) below to apply on company website.
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