The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well located casinos, and some of the world’s premier resorts. Our...
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Main Purpose of the Job
- Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.
Minimum requirements (Education and Experience)
- Grade 12 or equivalent national qualification in gaming operations
- Previous experience in a customer facing role
- 1 year experience as a Tables Dealer
- 1 year experience in the gaming industry
- Demonstrated competence in all requirements (including an ability to deal blackjack and roulette) and participation as part of a practical Dealing School**
Work conditions and special requirements
- Ability to work shifts that meet operational requirements
- Work in a smoking environment
- Physical mobility to move around as per job requirements (including with the use of aids)
- Full visual acuity (ability to discern colours)
- Manual Dexterity – ability to handle chips and cards with both hands
Certifications/Accreditation/Registration/Licenses
- Meet the requirements for a gaming license
Job Requirements
Duties and responsibilities include
Prepared Work Area
- Check gaming area, table and float and ensure ready for play
- Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc to ensure all is functioning and ready for play
- Check cleanliness of own section or station
- Communicate and follow-up on the correction of any equipment faults or defects
Game Play
- Deal the relevant tables games (blackjack, Poker; Punto Banco, Baccarat; American Roulette; or any other game as per business unit requirements)
- Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions
- Provides audible and precise game commentary
- Monitor and report on guest play and action (when required) on the Casino system
- Keeps inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage gambling
- Opening and Closing of tables
- Game hand over – Dealer to dealer and /or inspector
- Conduct cash-ups and reconcile float at the end of shift
- Substantiate and report on any float variances
- Secure and transport float as required
Customer Engagement
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
- Interact with guests and provide professional service standards and relevant solutions
- Identifies customers and understand their preferences
- Educate customers on business unit facilities, products and current promotions
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Skills and competencies
Core & personal behavioural competencies
Technical proficiency competencies
- Problem Solving
- Collecting Information (listening; asking questions)
- Dealing with Customers
- Handling conflict
- Checking
- Following Instructions
- Emotional resilience
- Honesty in the handling of cash
- Presentable
- English verbal communication skills
- Numerical skills (calculations of large numbers)
- Deal tables games including Roulette / Blackjack
- Use Gaming Tables equipment – chip handling, chipping machines, Shuffling machines
- Betting procedures
- Compliance procedures and regulations
- Basic responsible gambling principles
- Basic computer skills
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Job Description
- The Senior Full Stack Developer is a hands-on technical contributor responsible for designing, building, and maintaining high-quality features across the full technology stack of SunBet’s online iGaming platform.
- Working within the Client & Mobile Experience team, the role spans frontend interfaces, backend services, APIs, and data layers, ensuring performant, secure, and scalable solutions that deliver seamless gameplay and rich user experiences across web and mobile.
Core behavioural & Technical / proficiency competencies:
- Frontend & Web Technologies (React, Next.js, HTML/CSS)
- Backend Development (Node.js, NestJS, API Design)
- Database & Data Layer (SQL, NoSQL, query optimisation)
- Integration & API Patterns (REST, GraphQL, WebSockets)
- Architecture & Design Principles
- Cloud & DevOps (Azure, CI/CD, containerisation)
- Security & Compliance Awareness
- Understanding of localisation, multi-currency support, and regional compliance
- Problem-Solving & Analytical Thinking
- Collaboration & Communication
- Adaptable
- Customer-Centric Orientation
- Execution & Delivery Focus
- Agile &
- Innovation & Continuous Improvement
Job Requirements
Qualifications:
- Bachelor’s degree in computer science, Software Development, or a related field (required)
- Master’s degree in computer science, Software Development, or a related field (advantageous)
Experience
- 5–8 years’ experience in full stack software development
- Strong proficiency in TypeScript/JavaScript, React (or Next.js), and Node.js (or NestJS)
- Solid backend experience with RESTful API design, microservices, and relational/NoSQL databases
- Experience in iGaming, fintech, or other regulated industries (advantageous)
- Working knowledge of CI/CD pipelines, containerisation (Docker), and cloud platforms (Azure preferred)
- Familiarity with real-time communication patterns (WebSockets, SSE) and event-driven architectures
- Exposure to feature flags, A/B testing frameworks, and observability tooling
- Experience with mobile development (React Native or Flutter) is a plus
- Experience with C# / .NET is advantageous
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Job Description
- The Senior QA Engineer (Client & Mobile Experience) is responsible for designing, building, and maintaining automated test frameworks that safeguard the quality, usability, and visual consistency of Sun Internationals web and mobile player-facing applications.
- The role focuses on browser-based end-to-end testing, mobile app testing, cross-device validation, visual regression, accessibility compliance, and frontend performance—ensuring every release delivers a seamless, engaging, and regulation-compliant experience across all devices and platforms.
Core behavioural & Technical / proficiency competencies:
- UI & End-to-End Test Automation (Playwright, Cypress, Selenium)
- Mobile Test Automation (Appium, Detox, Flutter integration tests)
- Visual Regression Testing (Percy, Chromatic, BackstopJS)
- Accessibility Testing (axe-core, Lighthouse, WCAG 2.1)
- Frontend Performance Testing (Lighthouse CI, Core Web Vitals)
- Cross-Browser & Cross-Device Testing
- Programming & Scripting (TypeScript/JavaScript)
- CI/CD & Pipeline Integration (Azure DevOps)
- Test Strategy, Planning & Risk-Based Analysis
- Defect Management & Root-Cause Analysis
- Understanding of localisation, multi-currency display, and regional compliance
- Problem-Solving & Analytical Thinking
- Collaboration & Communication
- Agile & Adaptable
- Customer-Centric Orientation
- Execution & Delivery Focus
- Attention to Detail & Rigour
- Innovation & Continuous Improvement
Job Requirements
Qualifications:
- Bachelor’s degree in computer science, Software Engineering, Information Technology, or a related field (required)
- ISTQB Foundation or Advanced Level certification (advantageous)
- Relevant automation or accessibility certifications (advantageous)
Experience
- 8+ years’ experience in software quality assurance, with at least 3 years focused on UI and end-to-end test automation
- Strong proficiency in Playwright for browser-based end-to-end and cross-browser test automation
- Hands-on experience with at least one additional UI automation framework (Cypress, Selenium, or equivalent)
- Experience with mobile test automation (Appium, Detox, or Flutter integration testing)
- Solid programming skills in TypeScript/JavaScript; familiarity with Dart or Python is a plus
- Experience with visual regression testing tools (Percy, Chromatic, BackstopJS, or Playwright screenshots)
- Working knowledge of accessibility testing tools and WCAG 2.1 standards (axe-core, Lighthouse)
- Experience with frontend performance measurement (Lighthouse CI, Core Web Vitals, browser DevTools profiling)
- Working knowledge of CI/CD pipelines (Azure DevOps preferred) and pipeline-integrated test execution
- Familiarity with device farms or cloud testing platforms (BrowserStack, Sauce Labs, or AWS Device Farm)
- Experience in iGaming, fintech, or other regulated industries (advantageous)
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Job Description
- The Senior Mobile Developer (Flutter) is a hands-on technical specialist responsible for designing, building, and maintaining Sun Internationals cross-platform mobile applications using Flutter and Dart.
- The role owns the mobile application architecture, drives performance and quality standards, and ensures a seamless, engaging player experience across iOS and Android.
- Working within the Client & Mobile Experience team, this developer will deliver features spanning game lobbies, live betting, player wallets, promotions, and responsible-gaming controls, all within a regulated iGaming environment.
Core behavioural & Technical / proficiency competencies:
- Flutter & Dart (architecture, state management, widget design)
- Mobile UI/UX (animations, responsive layouts, accessibility)
- iOS & Android Platform Knowledge (platform channels, store policies)
- API Integration (REST, GraphQL, WebSockets, caching)
- Mobile Testing (unit, widget, integration, device matrix)
- CI/CD for Mobile (Codemagic, Fastlane, Azure DevOps)
- Crash Analytics & Performance Monitoring (Firebase, Sentry)
- Mobile Security (secure storage, certificate pinning, biometrics)
- Push Notifications & Deep Linking
- Understanding of localisation, multi-currency support, and regional compliance
- Problem-Solving & Analytical Thinking
- Collaboration & Communication
- Agile & Adaptable
- Customer-Centric Orientation
- Execution & Delivery Focus
- Innovation & Continuous Improvement
- Attention to Detail
Job Requirements
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field (required)
- Microsoft Certified: SQL Server Database Administration (MCSA/MCSE) (advantageous)
- Microsoft Certified: Azure Database Administrator Associate or equivalent (advantageous)
Experience:
- 8+ years’ experience in mobile application development, with at least 3 years building production Flutter applications
- Strong proficiency in Dart and deep understanding of the Flutter framework (widget tree, rendering pipeline, platform channels)
- Proven experience with state management solutions (Bloc, Riverpod, Provider, or equivalent)
- Hands-on experience with app store submission, review processes, and release management for both iOS and Android
- Solid understanding of RESTful API consumption, authentication flows (OAuth 2.0, JWT), and offline-first/caching strategies
- Experience with CI/CD for mobile (Codemagic, Fastlane, Bitrise, or Azure DevOps pipelines)
- Familiarity with Firebase services (Crashlytics, Analytics, Remote Config, Cloud Messaging)
- Working knowledge of native iOS (Swift) or Android (Kotlin) development for platform channel work
- Experience in iGaming, fintech, or other regulated industries (advantageous)
- Exposure to React Native (advantageous)
- Experience with C# / .NET (advantageous)
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Job Description
- The Database Administrator is responsible for the design, implementation, performance, security, and availability of SunBet’s database infrastructure. Operating across production, staging, and development environments, the role ensures that the relational and NoSQL databases underpinning the iGaming platform are highly available, performant, and compliant with regulatory requirements.
- The Senior DBA leads capacity planning, disaster recovery strategy, and database architecture decisions while providing hands-on support for critical systems handling real-time financial transactions, player data, and gaming activity.
Core behavioural & Technical / proficiency competencies:
- SQL Server Administration & Azure SQL (design, tuning, HA, DR)
- T-SQL Development (queries, stored procedures, functions)
- Performance Tuning & Query Optimisation
- High Availability & Disaster Recovery (Always On AG, replication, failover)
- Database Security & Compliance (TDE, encryption, auditing, access control)
- Backup, Restore & Data Recovery
- Cloud Data Services (Azure SQL, CosmosDB, Redis, Data Factory)
- Automation & Scripting (PowerShell, T-SQL jobs, Azure Automation)
- CI/CD for Database Deployments (Azure DevOps, DACPAC)
- Understanding of multi-jurisdictional regulatory and data-privacy requirements
- Problem-Solving & Analytical Thinking
- Collaboration & Communication
- Agile & Adaptable
- Execution & Delivery Focus
- Attention to Detail & Rigour
- Innovation & Continuous Improvement
- Accountability & Ownership
Job Requirements
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field (required)
- Microsoft Certified: SQL Server Database Administration (MCSA/MCSE) (advantageous)
- Microsoft Certified: Azure Database Administrator Associate or equivalent (advantageous)
Experience:
- 5-6 years’ experience in database administration, with strong depth in SQL Server (2016+) and Azure SQL
- Proven experience with high-availability configurations (Always On AG, failover clustering, geo-replication)
- Deep knowledge of T-SQL, query optimisation, execution plan analysis, indexing strategies, and stored procedures
- Hands-on experience with backup/restore strategies, disaster recovery planning, and failover testing
- Working knowledge of Azure data services (Azure SQL Database, CosmosDB, Azure Cache for Redis, Azure Data Factory)
- Experience with database security: TDE, Always Encrypted, dynamic data masking, row-level security, and auditing
- Familiarity with CI/CD pipelines for database deployments (Azure DevOps, DACPAC/BACPAC, migrations frameworks)
- Experience with PowerShell scripting for DBA automation
- Experience in iGaming, fintech, payments, or other regulated industries (advantageous)
- Exposure to PostgreSQL or MySQL administration (advantageous)
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Job Description
- The Senior Software Developer (Middleware Accounts Systems) is a hands-on technical specialist responsible for designing, building, and maintaining the backend services that power SunBet’s payment processing, financial transaction management, and gaming provider integrations.
- The role demands deep expertise in Node.js, strong database skills, and a thorough understanding of secure, high-availability systems in a regulated iGaming environment.
- This developer will own critical integration points, ensuring reliable fund flows, accurate transaction reconciliation, and seamless connectivity with game aggregators, payment gateways, and third-party financial services.
Core behavioural Technical / proficiency competencies:
- Backend Development (Node.js, NestJS, TypeScript, microservices)
- Database Engineering (SQL Server, schema design, query optimisation, stored procedures)
- Payment Systems & Financial Processing
- Integration Patterns (REST, SOAP, WebSockets, webhooks, message queues)
- Gaming Platform & Provider Integration
- Security & Compliance (PCI-DSS, AML, encryption, secure coding)
- Cloud & DevOps (Azure, CI/CD, Docker, containerisation)
- API Design & Documentation
- Transaction Management & Data Integrity
- Understanding of multi-jurisdictional regulatory requirements and multi-currency support\
- Problem-Solving & Analytical Thinking
- Collaboration & Communication
- Agile & Adaptable
- Customer-Centric Orientation
- Execution & Delivery Focus
- Attention to Detail & Rigour
- Innovation & Continuous Improvement
Job Requirements
Qualifications:
- Bachelor’s degree in computer science, Software Development, or a related field (required)
- Microsoft Certified: Azure Developer Associate or equivalent (advantageous)
- Master’s degree in computer science, Software Development, or a related field (advantageous)
Experience:
- 8+ years’ experience in backend software development with strong proficiency in TypeScript/JavaScript, and Node.js
- Proven experience building and maintaining payment processing systems, financial transaction engines, or similar high-integrity backend services
- Deep knowledge of SQL Server—schema design, stored procedures, query optimisation, indexing strategies, and transaction management
- Experience integrating with third-party APIs (payment gateways, game aggregators, KYC/AML providers) in production environments
- Solid understanding of RESTful API design, microservices architecture, and asynchronous messaging patterns (queues, event-driven systems)
- Working knowledge of CI/CD pipelines, containerisation (Docker), and cloud platforms (Azure preferred)
- Experience in iGaming, fintech, payments, or other regulated industries (preferred)
- Familiarity with PCI-DSS, AML/CFT, and data-privacy regulations applicable to online gambling
- Experience with NoSQL databases (e.g., CosmosDB, Redis) for caching and session management (advantageous)
- Strong experience with C# / .NET is advantageous
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Job Description
- The Senior Data Platform Engineer will operate, maintain and evolve Sun International’s Databricks-based data platform as the senior hands-on engineer bridging architecture and daily execution.
- The role will own production pipelines, mentor and unblock team members, enforce platform standards and ensure operational excellence in a regulated, multi-jurisdictional environment.
Core behavioural and Technical / proficiency competencies:
- Data platform engineering, integration, streaming (Kafka)
- Cloud infrastructure & IaC (Azure, Bicep)
- Databricks, Python, SQL pipelines
- AI-augmented engineering
- Production operations, reliability, and incident management
- Security, governance, and compliance enforcement
- Architecture standards and technical translation
- Analytical thinking and problem-solving
- Technical mentorship and knowledge sharing
- Collaboration, teamwork, and communication clarity
- Resilience, stress management, and change leadership
- Pragmatism, commercial judgment, integrity, and risk awareness
Job Requirements
- B degree in CS, Software Engineering, Information Systems, Data Engineering, or related field
- 8–10 years in data engineering/platform roles; 3+ years managing production pipelines
- Hands-on Databricks: Delta Lake, Unity Catalog, Lakeflow/Delta Live Tables, SQL & Python notebooks, Workflows
- Strong Python skills; production-quality code
- Knowledge of streaming/Kafka: topics, partitions, consumer groups, schema evolution
- Azure fundamentals: resource groups, VNets, private endpoints, Key Vault, Entra ID, DevOps pipelines
- Production operations: diagnosing, resolving, preventing issues
- Security-first mindset
Preferred/Advantageous:
- Experience in SA gaming/financial regulations (POPIA, PCI-DSS, FICA, National Gambling Act)
- Bicep/Terraform IaC
- Neo4j/graph databases
- AI/ML serving, agent orchestration, model endpoints, AI Gateway
- Enterprise experience with LLM APIs
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Job Purpose
- Responsible and accountable for managing the day-to-day delivery of the Communications, PR and Promotions operations and team, resulting in business objectives and targets met, as well as a positive public image and the reputation of the business unit's brand.
Key Performance Areas
- Conduct an analysis of competitor product offerings
- Have a thorough understanding of gaming systems and bonusing tools to execute promotions
- Perform a trend analysis and interpretation of current customer needs using business intelligence tools and data
- Compile customer-focused solutions and promotions relevant to customer preferences
- Create innovative solutions and plans to target new markets and opportunities
- Compile a promotional plans and proposals (including recommendations, project plan and costing) for events / promotions in line with client requests
- Allocate resources for delivery of promotion / event
- Provide agencies with timeous brief promotional briefs
- Manage and quality assure deliverables in line with objectives and timelines
- Compile a risk analysis for the plan / event, including alternative plans in the event of a crisis
- Implement and monitor action plans including advertising, media liaison, promotional collateral
- Be present during promotional draws to ensure a seamless execution in line with standards
- Co-ordinate post-mortem feedback from operations and other stakeholder to evaluate the success and relevance of the promotion
- Completes month end analysis and compile reports
- Track and reconcile expenses to allocated budget
- Develop publicity plans and objectives to maximise positive publicity and ensure the correct target market is reached
- Compile and deliver content for media releases and publicity material
- Build relationships and exploit strategic opportunities with media, influencers, and externa; companies
- Check all public communication from a company perspective to ensure the brand is promoted and maintained
- Plan, co-ordinate and host media launches, events
- Partners kept up to date on all event information
- Achieve monthly publicity exposure and monitor it against media analysis
- Track and measure PR effectiveness against targets.
- Manage the development and delivery of internal communication messaging around promotions to all staff to ensure cohesive messaging aligned to corporate brand and corporate culture.
- Development and management of extensive stakeholder database for the unit
- Meet with functional managers to understand briefs for promotional requirements.
- Co-ordinate promotions / functions between multiple departments
- Partner and communicate with suppliers in the design and delivery of all PR outcomes
- Liaise with management to evaluate the post-mortem of the campaign.
- Manage staff conditions of employment, e.g., attendance, absenteeism, leave, adherence to policies and procedures
- Manage productivities and payroll costs for the department
- Identification of employee training and development needs
- Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the department
- Manage employee relations within the department
- Staff communication and motivation
- Performance contracting, reviews and development
- Provides resources and removes obstacles to performance
- Recruit and resource for talent for positions within the department
- Onboarding of new staff members
Job Requirements
Education
- Grade 12
- Minimum of a 3-year Diploma in Marketing / PR. Degree is preferred
Experience
- Minimum of 6 years Promotions & PR or Marketing Management experience, including experience in digital communication.
- Exposure in the gaming industry is preferred
Skills and Knowledge
- PR Skills
- Promotion Management
- Marketing research
- Business Acumen
- Digital acumen including Social Media platforms
- Networking skills
- Emotional resilience
- Customer orientation
- Decision-making
- Analytical skills
- Strong English Verbal & Written Communication skills
- Financial Management
- Cultural understanding & protocol
- Business Intelligence interpretation
- Public Relations / Developing relationships
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Job Purpose
- To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed
Key Performance Areas
Prepared Work Area
- Prepare mise-en-place, and conduct any other required checks and preparations for service
- Identify issues with regards the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems
- Stock bar for service
- Check cleanliness of own section or station
Service Execution
- Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
- Understand and conduct all tasks in line with Food & Beverage standard operating procedures
- Take guest orders accurately and timeously and place in the system
- Explain menu items and make recommendations with regards beverage menu
- Mix drinks and present beverage in line with guest order and outlet standards
- Be attentive to guest requests
- Clear glasses after guests have completed their drinks
- Provide billing to guests
- Conduct cash-ups at the end of service
- Complete beverage stock sheets each shift
- Leverage opportunities to upsell on promotional items
Bar Standards
- Understand and conduct all tasks in line with F&B standard operating procedures
- Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
- Use and store operating equipment in line with specifications and safety regulations
- Participate in stock takes
- Conduct daily stock counts of bar smalls
- Resolve or report on any anomalies to the required standards
- Report on any breakages at the end of the shift
Customer Engagement
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
- Interact with guests and provide professional service standards and relevant solutions
- Identifies customers and understand their preferences
- Educate customers on business unit facilities, products, reward programme and current promotions
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Job Requirements
Education
Experience
- 2 years previous experience as a bartender
Skills and Knowledge
Work conditions and special requirements
- Ability to work shifts that meet operational requirements
- Physically able to move operating equipment
- Have an open attitude to perform similar functions in alternative outlets due to operational requirements
Technical competencies
- Beverage / Cocktail Product Knowledge
- Barrister skills
- Operating equipment use & care
- Beverage service
- Communications skill
- Upselling skills
- Basic Computer Literacy
- Cashiering Services
Core behavioural competencies
- Problem Solving
- Collecting Information (listening; asking questions)
- Dealing with Customers
- Checking
- Following Instructions
- Team co-operation
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Job Purpose
Responsible for the management of the kitchen operations and team within an area of the business unit with specific regard to
- Maximizing revenue potential in specific outlets improving of standards of operation (including health, hygiene, safety and environmental standards)
- Provide recommendations for innovative culinary products, enhancements and production
- Control of kitchen operating equipment and stock control of kitchen spend and wastage
- Team management
- Implementation of culinary operational efforts to achieve the unit’s strategies and objectives.
Key Performance Areas
- In collaboration with the Executive Sous Chef, develop outlet objectives and deliverables in line with the culinary strategy
- Facilitate the communication and implementation of culinary deliverables for the outlet
- Provide clear delegation of authority and accountability for deliverables
- Manage and allocate people and operational resources
- Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
- Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
- Put in place staff scheduling and duty allocations to ensure coverage
- Handle shift briefings / handovers / shift reports
- Manage the preparation of mise-en-place
- Complete opening and closing checklists
- Interact and be present on the floor during service to ensure food quality and presentation in line with standards
- Handle any special requests, special requirements, recommendations, concerns, resolution of complaints, issues
- experienced during service etc.
- Manage staff appearance and kitchen appearance/ functioning of equipment and systems for the outlet
- Report and resolve any issues experienced
- Monitor the cleanliness and hygiene of the kitchen before, during and after service
- Completes shift reports
- Produce a 10-day / 20-day and monthly food cost report
- Contributes to month-end financial reports for the outlet (Budget vs revenue, food cost, etc.)
- Audit food safety standards to ensure outlet compliance with relevant legislation regulations
- Conduct maintenance and hygiene inspections in all areas of the kitchen
- Monitor health, safety, hygiene and environmental elements in the outlet
- Manage the control and storage of stock and operating equipment as per SOP for the outlet
- Investigate variances / discrepancies and take necessary action to correct
- Monitor Culinary standards and processes
- Control waste for the outlet
- Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these
- Collaborate with the Executive Chef to complete the planning for the Budget and forecasts for the outlet
- Motivate and manage Capex requirements for the outlet
- Authorize spend in line with budget
- Food recipe – All menu item food recipes to be documented, updated and captured into the system MC or IFS to ensure accurate food theoretical.
- Manage the conducting of accurate stock takes for the outlet in line with Company process. Report on any variances for the outlet
- Report on staffing and productivities
- Monitor departmental leave liability
- Check all outlet staff wages / spend are in line with budget as a % of revenue; maintain productivity ratios of performance for line staff
- Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
- Manage productivities and payroll costs for the outlet
- Identification of employee training needs
- Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
- Manage employee relations within the department
- Staff communication and motivation
- Performance contracting, reviews and development
- Provides resources and removes obstacles to performance
- Recruit and resource for talent for positions within the department
- Onboarding of new staff members
- Liaise with F&B on food and beverage offering, menus and services in the various outlets
- Inform and update staff on objectives, shift information, VIP information, changes in regulations and the business requirements
- Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
Job Requirements
Education
- 3-Year Culinary Diploma or equivalent National Culinary Qualification at a Diploma level
- Membership with South African Chef’s Association and other relevant culinary accreditation
Experience
- 5-6 years' experience and track record in a similarly graded hotel / restaurant kitchen environment of which at least 2 years' experience must have been as a chef de partie Demonstrated ability to make use of intermediate computer skills
Skills and Knowledge
- Decision-making – use of initiative
- Learning – training; coaching; staying abreast of industry developments
- Implementing and co-ordinating – organising people; non-people resources
- Numeracy and calculation skills
- Analysing and diagnosing – numerical information; trends in data
- Problem-solving
- Making fine judgements through the senses viz colour, taste, texture
Knowledge
- Food Costing
- Culinary Product Knowledge
- Kitchen Operational Management
- Labour legislation
- Environmental and sustainability standards
Skills
- PC skills
- Coaching
- Cooking methodologies
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Job Purpose
- The Guest Services Duty Manager is accountable for supervising front of house guest relations desk, porte cochere, portering activities (hotel welcome, valet parking), and luggage services, ensuring that internal (SOP’s) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided by the department is professionally executed in line with Sun International standards and legislative requirements.
Key Performance Areas
Shift Supervision
- Put in place staff scheduling and duty allocations to ensure maximum coverage
- Handle shift briefings / handovers / shift reports
- Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
- Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
- Report and resolve any issues experienced
- Manage the control of vehicles and guest luggage as per SOP for the department
- Complete shift reports
- Facilitate the preparation of luggage labelling; VIP amenities and any special requests for guests visiting the property
- Meet and greet and ensure VIP customers; return customers; guests in high-paying room categories (e.g. Presidential suites); special Occasion customers enjoy exceptional experiences
Supervised Luggage & Parking Services
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Oversee and supervise guest arrivals and departures at the porte cochere
- Oversee the co-ordination of shuttle services to transport guests across the complex and also to and from locations external to the hotel.
- Conducts the porte cochere to organise transport / luggage arrangements for hotel residents
- Supervise luggage collection and delivery to and from guests rooms (where relevant), ensuring the correct tags are used to label guest luggage
- Arrange storage for packages and luggage as required by guests when checking-out until departure
- Maintain logbooks to monitor luggage stored in the luggage room based on tag number and to record movement of baggage. Report on any unclaimed luggage.
- Oversee the proper use, maintenance and repair of luggage trolleys and other service carts. Initiates requests and follow-ups for repair of trolleys whenever necessary.
- Track and audit logbooks of guest cars and keys to monitor valet parking security
- Co-ordinate and schedule the cleaning and servicing of cars and shuttles used by the hotel
- Complete and keep back-up departmental admin / paperwork – forward any transport billing to front office
- Be a point of contact for hotel residents when arriving and leaving the hotel
People Supervision
- Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
- Identification of employee training needs
- Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
- Supervise employee relations within the department
- Staff communication and motivation
- Performance contracting, reviews and development
- Assist in providing resources and removing obstacles to performance
- Onboarding of new staff members
Financial Control
- Authorise spend in line with budget
- Report on any variances for the outlet
Delivered Customer Experience
- Ensures that guests are treated with courtesy and respect at all times
- Interact with guests and provide professional service standards and solutions
- Handle any escalated complaints, disputes and suggestions as required
- Engage with customers and tour operators to provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice
- Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
- Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, opening times of restaurants; activities;
- Compile plans and flag VIP guests to ensure their experience during their stay is exceptional; including the smooth movement of VIP’s to and from activities or restaurants; providing different options and activities, including external offerings, personalising their experience
- Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
- Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property
- Follow up on Customer feedback whilst the customer is still on site to ensure that any negative customer experiences are turned around to a positive experience
Job Requirements
Education
- Grade 12
- 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level is an advantage
Experience
- Minimum of 3 years’ experience as a driver / porter in a front of house environment
- Previous experience in a supervisory or duty management is an advantage
Skills and Knowledge
Core behavioural competencies
- Collecting Information
- Team Co-operation
- People Supervision
- Appraising & developing
- Problem-Solving
- Analytical skills
- Attention to detail
- Reviewing / evaluating information and data
- Emotional resilience
- Dealing with Customers (including dealing with conflict)
- Self-driven and presentable
- Valuing Diversity & Inclusiveness
- People supervision
Technical / proficiency competencies
- Corporate & industry knowledge
- Product knowledge & standards – rooms, facilities, promotions, etc.
- Proficient English written and verbal communication skills
- Accommodation pricing structures
- Proficiency in MS Office Suite, Opera
- Business Acumen
- Basic Financial Acumen
- Night audit procedures
- Knowledge and application of legislation relating to Safety, Health and the environment
Method of Application
Use the link(s) below to apply on company website.
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