Trending Jobs at 2U

What We’re Looking For:

• We’re looking for a senior-level copywriter to join our growing in-house creative team. This position requires at least five years of experience writing marketing copy, including for SEO-driven webpages, data-driven advertising, and strategic email campaigns.
• The copywriter is expected to represent the creative team with marketing stakeholders as well as assist with mentoring and training new hires.

Responsibilities Include, But Are Not Limited To:

• Write copy across media, including display and print advertising, direct mail/direct response, email marketing, print collateral, websites, etc. 
• Create original, persuasive copy that promotes and differentiates 2U’s partner programs’ unique benefits.
• Manage new program launches and the creation of brand style guides without oversight.
• Understand and work from creative briefs submitted by stakeholders; meet the goals of the project as established in the brief while offering creative solutions.
• Establish and maintain the voice, tone, and brand identity for multiple 2U partner programs.
• Manage multiple project deadlines and adapt to changing priorities.
• Proofread and edit marketing materials for clarity, style consistency, spelling, and grammar.
• Translate complex concepts into clear, concise and reader-friendly copy.
• Seek out and manage creative projects that strengthen our brands.
• Establish and maintain relationships with marketing stakeholders across brand marketing, SEO, web analytics, and advertising operations teams.
• Manage and maintain all copy assets for multiple programs and act as direct point-of-contact for those programs.
• Present work to stakeholders and offer clear, strategic rationales that support creative.
• Approach projects collaboratively, working with stakeholders across marketing, while upholding the team’s mission and values.
• Act as a leader and mentor in the creative team, offering support to team leadership.
• Work closely with junior writers, help them understand marketing strategy, and review their work.
• Establish new processes and efficiencies across the creative team.
• Work with marketing stakeholders to understand and communicate best practices across a range of data-driven marketing formats as well as performance data.
• Work closely and independently with other members of the creative team, including writers, designers, videographers, animators, and team leadership.
• Communicate concerns, challenges, ideas, and solutions with manager and/or team leadership.
• Conduct interviews with copywriter candidates, and assist with training of new team members.

Things That Should Be In Your Background:

• Bachelor's degree required
• Minimum 5-7 years of experience
• Must have knowledge of AP and Chicago style and experience using client style guides
• Experience in higher education is preferred
• Solid interpersonal communication skills and the ability to work on cross-functional teams
• Ability to think of creative, unorthodox solutions when needed 
• Ability to prioritize and handle multiple assignments simultaneously 
• Openness to feedback and ability to take direction
• Ability to drive projects without a lot of oversight

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Summary of Job:

• The Sales Development Representative’s primary goal  is to generate interest in our product offering with companies that result in live and phone-based meetings for our Business Development Managers. This will be achieved through a combination of inbound and outbound efforts, targeted account outreach based on industry insights, thorough prospect communication, and personalized messaging. 
• This role requires persistence, creative problem solving and a proactive, ambitious approach to B2B selling. 
• The Sales Development Representative should feel comfortable managing a high volume of leads at any given time and have sound judgment under pressure while maintaining a high level of customer service. The role requires meticulous attention to detail while ensuring effective use of time to meet SLAs.
• Key Role and Responsibilities:
• Lead Generation and Qualifying 
• Research and qualify marketing generated leads.
• Plan and execute prospecting activities (utilizing outreach tools, SalesForce, cold calling, and email) to generate new sales opportunities.
• Identify prospect's needs and suggest appropriate products/services.
• Set up meetings or calls between (prospective) customers and sellers.
• Record all activity and maintain database accuracy.
• Sales support: 
• Communicate with customers, making outbound calls to potential customers, and following up on leads.
• Understand customers' needs and identify sales opportunities.
• Build long-term trusting relationships with prospects to qualify leads as sales opportunities.
• Answer potential customers' questions and send additional information by email.
• Keep up with product and service information and updates to accurately describe features of products and services.
• Achieve opportunity and meeting targets.
• Report on weekly, monthly, and quarterly results.

Education and Experience:

• 3 - 4  Year Marketing or Sales related qualification, preferred.
• 1 - 2  Years sales development or account management experience in a B2B environment - preferably SAAS technologies; IT; or online education.
• Ability to multitask, manage projects and work under pressure.Excellent interpersonal and negotiation skills.New business development experience would be beneficial.
• Excellent verbal and written communication skills.Basic data analysis skills.

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Summary of Job:

• The Senior Sales Account Executive is responsible for owning all aspects of the sales cycle including prospecting new organisations, completing needs analyses and proposing suitable solutions. They are required to implement a balanced approach of new business development and account management activities that involves a high outreach strategy, establishing great relationships, and implementing account specific strategies that meet the needs of their prospective client.

This responsibility includes:

• Delivering annual booked revenue based on an allocated quarterly revenue target. 
• Deal size guidance
• Deal size guidance $150K - $350K
• Transactional sales: 40%
• Contracts/Forward commitments: 60%
• Managing, nurturing and developing 20 to 40 corporate accounts with a focus on driving recurring/year on year revenue growth
• Predominant focus on driving 12 to 24 month contracts 
• Building out a robust pipeline to grow revenue across multiple product lines
• Predominant focus on selling to large enterprises 
• This role reports to the Head of Enterprise Sales,  and collaborates with the wider enterprise sales team to achieve their revenue goals.

Key Role and Responsibilities: 

• Achieve an annual sales quota of $2M+
• Achieve deal sizes of between $150,000 and $350,000
• Implementing account specific strategies, achieving a balance of 40% transactional sales and 60% contract/forward commitment sales to help drive opportunity for recurring revenue
• Developing a client base of 20 to 40 corporate accounts through a customer contact strategy that includes regular face to face interaction, creating multiple contact points;
• Maintain a robust pipeline of opportunities by continuously researching and prospecting new business opportunities through cold calling, and alternative reach out methods; 
• Developing, owning and implementing a quarterly ‘route to target’ sales approach by leveraging internal sales data and industry insights; 
• Independently completing regular needs analyses, formulating proposals, detailing costing, and negotiating payment terms with organisations. 
• Act as both product and process specialist. 
• Continually share market insights to support product development.
• Participate in select strategy meetings to help shape offerings and the direction of the sales team

Education and Experience:

• 3 - 4  Year Marketing or Sales related qualification
• 8+ Years business development or account management experience in a B2B environment - preferably SAAS technologies; IT; or online education
• Experience dealing with, and successfully, influencing high level/C-suite executives
• Ability to multitask, manage projects and work under pressure
• Excellent interpersonal, leadership, negotiation skills and creativity
• New business development experience
• Account Management experience
• Excellent verbal and written communication skills
• Basic data analysis skills
• Willingness to travel internationally & domestically
• Drivers license

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What We’re Looking For:

• As an Application Security Engineer in the Application Security  team, you will assist software development teams to uphold and implement Cybersecurity standards and principles throughout 2U’s software development programs. Support development teams across several different geographic sites by discovering and assessing vulnerabilities within 2U’s internal and external applications and systems.
• As an individual, you will be capable of taking on complex tasks with minimal supervision and act as a vital member of the global cybersecurity team, and be a valuable resource for development teams.

Responsibilities Include, But Are Not Limited To:

Technical 

• Work with development teams to strengthen and improve overall security within 2U’s applications.
• Identify vulnerabilities and misconfigurations and recommend remediations where necessary.
• Contribute to the secure software development lifecycle (SSDLC) and promotion of secure coding practices within engineering teams.
• Conduct assessments and create reports highlighting risks and vulnerabilities and recommend changes to code, frameworks or methodologies to avoid and minimize impact.
• Where warranted, provide support and services to portfolio teams across the business to enable security best practices.
• Identify required security training for developers and internal security team, where necessary.

Research 

• Be active in the cybersecurity and developer communities and stay informed on current threats, attack techniques and strategies.
• Stay abreast of new technologies/tools and how they may pose a threat or benefit the organization.

Personal 

• Continuous learning and constant self improvement are a must.
• Open to change and ability to pivot to different priorities and situations.
• Must be able to work well independently as well as part of a larger team.

Things That Should Be In Your Background:

• Skilled in information security best practices with regard to application development.
• Work, both independently and in cross-disciplinary teams.
• Possesses a high level of personal organization, persistence, communications, and attention to detail.
• Experienced in technical and narrative writing.
• High level of assessment and report writing skills.
• Effective communication skills through email, messaging applications and virtual meetings globally.
• Skilled in developing strategies to deal with potential threats.
• Knowledge of various software and systems, how they interact with each other and how they interact with outside entities and customers.
• Skilled in providing mentorship and guidance with regard to application security.
• 3+ years experience in web and software development.
• Experienced in securing applications and applying security best practices.
• Experienced in OWASP 10 and relevant remediations.
• Experienced in conducting assessments and communicating the results thereof.
• Experience with multiple software languages and frameworks(PHP, Ruby, Python, Java, HTML, CSS).
• Experience with ticket and case management systems.
• Static code analysis tools.
• Dynamic code analysis tools.
• Pentesting tools and methodologies.
• Forensic analysis tools.
• Reverse engineering tools.
• On premise and cloud network architecture

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What We’re Looking For:

• Envision, plan, design and coordinate the implementation of systems and processes that provide strategically aligned business value.

Responsibilities Include, But Are Not Limited To:

Technical 

• Assess business needs utilizing a structured requirements process (elicitation, gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advises on options.
• Compile, define, and communicate business requirements and functional specifications for the implementation of business solutions.
• Analyze business processes and procedures to understand their strengths and weaknesses to determine opportunities for improvements.
• Compile user test cases and system integration testing and validates test results during testing.
• Monitor testing processes to ensure that business requirements are adequately met with minimal disruption to operations.
• Ensure test strategies involve appropriate integration and process components.
• Ensure integrity of systems from an architectural and maintenance perspective are maintained in satisfying client requirements

Stakeholder Management 

• Foster and maintain superb communication between team members and business units
• May meet regularly with BSA team to gather work statuses.
• Provides advice, guidance, encouragement and constructive feedback to BSA’s.
• Ensures work, information, ideas, and technology flow freely across teams

Management 

• Maintain business unit backlog management processes
• Monitor and ensure the stability of all systems for which you are responsible and/or that your business units rely on
• Manage business stakeholder/client expectations

Business 

• Understand the domain(s) for which you will be responsible. 
• Work closely with functional business units to achieve strategic priorities through the implementation or refinement of business systems and processes.
• Proactively seek opportunities for automation or scale within the business.
• Establishes and maintains a good working relationship with business units in order to provide effective solutions to their problems
• Manage ambiguity and dependencies around business requirements. 

Personal 

• Focus on and promote continuous self-improvement.
• Build and maintain a mutually respectful relationship with fellow team members

Things That Should Be In Your Background:

• At least 5 years+ ICT job-related experience of which 2+ years should be as a Business and/or Systems Analyst.
• Superb communication skills required.
• Ability to rapidly grasp concepts and think creatively about solutions.
• A sound understanding of a wide variety of technologies. 
• Ability to deal with high levels of ambiguity.
• Experience leveraging Software as a Service to achieve business value delivery.
• Proficient in SQL, MySQL.
• Experience in Process Mapping and Improvement (UML, BPMN 2.0).
• Demonstrated experience with working within project teams in order to delivery medium to large IT related projects.
• Demonstrated analytical skills, including aptitude towards problem identification, resolution, comprehension and interpretation of technical procedures.
• Interpersonal/relationship building skills with technical and business personnel.
• Ability to manage time and prioritization of workload.
• Ability to work in a team within a diverse/ multiple stakeholder environment.
• Excellent written, verbal and presentation skills.
• Bachelor's degree in Business Administration, Information Systems, Computer Science, Finance or a related field.

Other Attributes That Will Help You In This Role:

• Strong knowledge of Order to Cash processes and related business functions preferred.
• Experience and certification in process thinking (Lean, KanBan, 6-Sigma, etc.) preferred.
• Exposure to Project Management best practices and processes advantageous.
• IT framework certifications (ITIL, COBIT, etc.) advantageous.

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What We’re Looking For:

• The Project Manager III manages revenue generating, business critical, technically complex projects and is responsible for making strategic decisions autonomously. They partner with executive and senior leaders across the business, and work with cross functional teams to enable them to deliver on business goals, actions, and 2U targets. 
• The Project Manager III offers strategic guidance to technical leadership teams on projects or programmes, drives the execution of projects to ensure alignment with global business objectives, identifies critical dependencies, and manages risk. They guide and direct teams in delivering project success for local and international initiatives. They bridge the gap between senior leadership and cross functional teams, and drive leadership accountability. 
• They have experience managing projects according to PM best practices that include new system implementations, enhancements to existing systems and/or systems integrations, supporting the systems development lifecycle (SDLC), UAT and subsequent production rollout in accordance with effective IT controls, compliance and change management.

Responsibilities Include, But Are Not Limited To:

Project and Programme Management 

• Manages the execution of multiple concurrent projects and the workstreams, systems, interdependencies and resources within each.
• Drives the long-term growth of the organization by putting in place structures, standardized processes, and workflows across cross-functional projects.
• Implements change management plans with a focus on changes to business processes, systems and technology, job roles and organization structures.
• Drives strategic alignment of 2U Global goals with project goals and ensures success metrics are defined upfront and measured post project implementation.
• Manages resource planning across projects within a programme of work to ensure on time delivery of projects.
• Manages the programme risks, ensures project stakeholders are aware of potential roadblocks, and that mitigation / contingency plans are developed and actioned.
• Manages legal and compliance policies and processes for projects, related to procurement, software development, including outsourced service providers and independent contractors.

Technical project management:

• Acts as a bridge between the tech team and business stakeholders to ensure work that is delivered meets the business requirements.
• Responsible for scope management and change request processes to ensure project timelines remain on track and stakeholder expectations are managed.
• Monitors project variables against the plan and the project performance baseline.
• Coordinates the User Acceptance Testing (UAT) phase and ensures relevant test cases are prepped, progress is tracked and stakeholder feedback is taken into consideration and addressed where required.
• Determines the project management approach to follow for the specific projects, within the 2U PM framework (Agile and Waterfall). 
• Drives tasks through the Software Development Life Cycle (SDLC) while planning for phased deployments to staging and production environments.
• Supports team members with investigating and resolving product and services issues ensuring service desk tickets are logged during project execution.
• Ensures all business and technical transition activities are catered for and performed, e.g. acceptance testing, training, change management and post-implementation support. in accordance with IT controls.

Project Planning:

• Compiles Stakeholder Lists / RACI to define project team roles and responsibilities.
• Creates and accurately maintains project plans.
• Leads project kick-off meetings, to align the team on scope, success metrics, risks, considerations and milestones.
• Uses data and metrics to support planning, while monitoring, driving and reporting on key metrics (with contingencies to rectify if required).
• Responsible for identifying critical project (inter and intra) dependencies in order to avoid delays and launch on time.

Project Execution:

• Compiles project Risk Registers and ensures mitigation plans are in place.
• Clearly and regularly communicates project progress and updates to internal and external project stakeholders.
• Transfers projects that are completed efficiently to operations and conducts necessary project retrospectives in order to ensure lessons learned are documented and actioned appropriately.

People Management 

• Oversees one Technical Project Manager within PMO.
• Approves leave requests and expense reports.
• Manages team member capacity across projects. 
• Holds weekly 1:1 meetings to check in on progress and health status of projects.
• Supports direct reports with project escalations to senior leadership. 
• Ensures direct reports are sending out projects status updates on a consistent cadence. 
• Ensures Project Sponsors are being managed across projects for direct reports. 
• Ensures direct reports are keeping all project plans up to date. 

PMO Function Support 

• Proactively seeks out ways to improve the PMO function and ensures best practice PM methodologies are utilized by the team.
• Works with the Senior Director of PMO to improve processes within the PMO to drive team efficiency.

Things That Should Be In Your Background:

• 10+ years experience as a project manager for IT or software delivery projects
• Bachelor’s Degree or higher in a technology-related field or relevant ICT work experience as a Project Manager
• Excellent knowledge and handling of project and program management methodology and techniques; e.g. PMBOK(R)
• Self-motivated and able to find opportunities for improvement
• Excellent communication and documentation skills
• Comfortable working in a constantly changing atmosphere and prioritizing work appropriately
• Proactive attitude
• Organized and methodical work process
• Strong attention to detail

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What We’re Looking For:

• The Sr Central Operations Support is responsible for the administrative tasks for various needs and functional areas within 2U’s short course, boot camp, and graduate degree programs. 
• They are accountable for ensuring prospect/student-level CRM data is up-to-date, accurately transferred between systems, and internal tickets are resolved according to individual and team-level KPIs.
• The Sr Central Operations support report to the Central Operations Manager, and will provide administrative support to a range of domestic and international graduate programmes and short courses
• The Sr Central Operations support works closely with the Central Operations Manager to run and/or support daily standup meetings by pulling data directly from the team’s JIRA ticketing system to help assign workload based on bandwidth and systems access. They serves as the gatekeeper and assigner for all tickets. They also manage the team’s schedule and ensure that a proper handoff process is in place at all times.
• Sr Central Operations supports the Central Operations Manager in defining and refining processes through research and training, and is responsible for ensuring effective roll-out and adherence to team processes. They work closely with the manager to produce monthly globally-available reporting. 
• The Sr Central Operations support regularly seeks out feedback from members across all three (Degree, short course, boot camp) business lines who submit tickets to ensure processes are tight and service levels are at their max. 
• In the role of Sr Central Operations support they will be responsible for continued JIRA tickets along with taking the lead for additional senior level tasks and projects.

Responsibilities Include, But Are Not Limited To:

• Manages the intake and assignment of all tickets submitted to the Enterprise Operations Service Desk 
• Assists with reporting on team performance via creation and management of JIRA dashboard tools and other feedback/assessment tools 
• Responsible for completing JIRA Project tickets in collaboration with team
• Provides assessment of critical ticket situations and determines when escalation is required 
• Assist with occasional presentation team huddles across the division 
• Responsible for the onboarding and training of new team members
• Assist manager with updating training resources and SOP guidelines
• Create materials and host quarterly, trainings around team best practices or general team-wide coaching/training opportunities 
• Oversee and provide quality assurance for communication and interactions with internal customers - report regularly to Manager and Sr. Manager on findings and progress
• Continually monitors team processes and training guides to ensure all materials are up-to-date and compliant
• May be required to act as 2IC when Manager is on PTO

Things That Should Be In Your Background:

• Minimum 1-2 years’ experience working in an administrative support role in addition to experience in a service-oriented, customer support or related field
• A proven track record of achieving measurable results