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Description

KEY RESPONSIBILITIES
Departmental strategy and business planning

• Deliver and gain approval for the distribution channel economics and remuneration strategy and business plan for Assupol Life. Develop and embed metrics and clear performance measurements along the distribution channel value chain.
• Support the Executive with input and subject matter expertise relating tdistribution channel economics and remuneration during the development and delivery of the Distribution strategy for Assupol Life.
• Work with the Executive tdeliver and gain approval for distribution initiatives and projects that will support the strategic and business objectives.
• Further enable the profitability targets per channel through identifying, setting up and managing partnerships with external vendors and service providers.
• Ensure continuous monitoring of performance against budget and be accountable for budget control for the department. Motivate recommendations/requests for further budget or deviation from budget where appropriate.
• Remain up tdate with advancements and developments in technology, best practice and legal/statutory requirements relating tprofitability, economics and remuneration. Facilitate adoption of best-practices toptimise departmental performance.

Delivery of distribution channel economics and remuneration

Distribution channel economics

• Define and drive the implementation of models and indexes that will guide decision making for distribution channels on an ongoing basis:
• Expense index as the key indicator of the economics of distribution channels
• Product success and profitability index
• Forecasting of sales and expenses
• Forecasting of product profitability
• Develop a data framework and identify data integration points. Manage and maintain models and indexes as new data or trends arise. Make use of data visualisation tools and techniques tgenerate insights from data.
• Work with delivery / technology teams and provide key inputs and specifications tautomate the updating of models.
• Drive the measurement of product performance per distribution channel, in line with models and indexes. Ensure models and indexes are updated accordingly.
• Work with product owners and provide subject matter expertise during the development of product profitability objectives and targets. Ensure alignment of objectives and targets of products across all levels of distribution. 
• Manage the implementation of adequate reporting structures across distribution channels tfeed and drive profitability models.
• Work with owners of distribution channels and provide key planning and forecasting input during business planning.

Advisor remuneration and incentives

• Drive the formulation and implementation of Advisor remuneration and incentive models per distribution channel, aligned tthe business objectives tdrive key business outcomes, within allocated budget.
• Ensure equivalence of reward principles are adhered to.
• Drive the measurement of advisor performance per distribution channel, in line with incentive models and indexes. Ensure models are updated with relevant data.
• Manage the implementation of adequate reporting structures across distribution channels tdrive incentive models.
• Work with delivery / technology teams and provide key inputs and specifications tautomate the updating of models.

Department and people management

• Work with the Executive testablish an operating model and structure which can deliver the department’s goals and objectives.
• Plan resources (people, technology, system and tools) in line with the budget and business plan.
• Responsible for the recruitment of direct reports and oversee and approve recruitment of indirect reports.
• Accountable for driving a performance culture in the department
• Translate the strategy intKRAs for direct and indirect reports.
• Manage workflows, task allocation and capacity tensure a continuous service delivery.
• Conduct performance reviews with direct reports and ensure development plans are in place.
• Oversee and ensure effective and fair performance management practices for indirect reports
• Create and maintain a positive, innovative environment where learning and development best practice is adopted.

Stakeholder Relations

• Build and maintain effective relationships with Assupol Life management and executives tdevelop a network that will enable delivery.
• Manage the relationships with and performance of external service providers.
• Attend product council forums tcontribute towards product business planning.
• Be the custodian for channel economics and remuneration support and subject matter expertise tthe Distribution community and other business stakeholders.

Reporting

• Compile and deliver monthly and annual Excand Managerial reporting.
• Provide statistical insights on the performance and forecasted profitability of all products and distribution channels – tinform current and future business decision making.
• Report on Advisor incentives and remuneration – and the link tprofitability.

Requirements
Qualifications

• Qualified Actuary
• At least five years’ relevant experience of which two years in a managerial role

Knowledge:

• Knowledge of all applicable legislation
• In-depth understanding of different distribution channels in the insurance industry. 
• Assupol Life insurance products (ideal)
• Data analytics / metric / model development
• Identification of leading and lagging indicators
• Using remuneration and incentives tdrive the right behaviour

Experience:

• At least 8 -10 years distribution channel experience in the insurance industry:
• Experience in engaging with key business and external partners across all levels (especially at senior levels)
• Data analytics / metric / model development
• Experience in working/ applying commercial, business and financial principles
• Previous leadership experience (previous supervisory experience ideal)
• Previous report writing experience
• Project management experience

Skills & Competencies

• Data modelling (and relevant coding languages)
• Influencing and negotiation skills
• Strong ability tbalance strategic / design thinking, with an analytical approach
• Communication and networking skills across all levels
• Results orientated, pro-active and deadline driven
• High stress tolerance
• Report writing skills
• Excellent judgement, use of discretion and problem-solving abilities
• Ability twork and make decisions independently
• Advanced computer literacy (Excel, Word and PowerPoint)
• Drive for efficiency and quality
• Able tadapt ta changing environment

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Description

• To conserve business (Arrear premiums)
• Contact clients with arrears premiums
• Inform client about the status of their policies
• Persuade client to make a payment or make a payment method change
• Explain payment options to client
• Provide banking details and reference number for payment
• Check system to see if premium has been received
• If premium has not been received, follow up with clien
• Advise clients on the consequences of non-payments of premiums
• Conserve business (Lapsed policies)
• Inform client that their policy has lapsed
• Convince the client to re-instate the policy
• Request all the necessary documents to re-instate the policy
• Change payment method
• Send documents for scanning

Requirements

• Formal Education   
• Matric 
• Technical/Legal Certification   
• Registration as an Employee Representative (FSCA)
• Relevant Qualification as per the FSCA Board Notice (Depending on date of appointment in the industry)
• Regulatory Examination Level 1: Representatives (RE5)
• Class of Business: Long Term Insurance & Investment
• Updated CPD points.

Experience  

• Experience in the Insurance Industry (advantage)
• 2 Year Client Services
• 2 Year Experience in Business Retention
• Understand Insurance Products
• Category A, B1, B2, C and Retail Benefits (Advantage)

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Description
Duties & Responsibilities:

• Render client services 
• Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
• Update client personal details and AIMS notes
• Provide correct and accurate advice to clients on products and services (TCF)
• Inform clients and update changes to their policy (TCF)
• Liaise with relevant departments to gather information to resolve clients’ queries
• Maintain required business retention rate
• Handle all complaints and enquiries 
• Escalate complaints to Office Manager and Complaints Handling Officer 
• Follow complaints procedure 
• Handle all incoming calls and walk-in clients 
• Administrate Claims 
• Verify claims documents as per standard procedure 
• Assist clients with the completion of claim forms
• Submit  all claims received to Head office 
• Submit any outstanding documentation as per Head Office request  
• Keep claims register up to date 
• Advise clients on cancelations 
• Advise the client of the process and disadvantages of cancelation 
• Retain the policy by proposing different options (loan, partial surrender paid up)
• Inform relevant Sales Manager of the intended cancelation for retention
• As per clients request follow the standard cancelation procedure 
• Administrate demutualization process
• Capture client information  
• Inform clients of status of their shares 
• Update clients information on Aims systems 
• Register and forward to Head office 
• Office Administration
• Manage mail and fax 
• Prepare statistical reports
• Assist with data capturing when required 
• Encourage clients to complete the survey 
• Fit and Proper Requirements
• Adhere and comply to FSB board notice in terms of FAIS
• Documentation and filing procedures
• Keep record systems up to date 
• File and keep documentation for a period as required by the legislation

Requirements

• Formal Education
• Matric
• Recognised Qualification as per the FSCA (Advantage)
• RE 5
• Registration as an Employee Representative (FSCA)
• CPD
• COB (Depending on DOFA)

Experience

• 2 Years’ Experience in the Insurance Industry; 
• 1 Year Client Services
• 1 Years’ experience in: Category A, B, C and retail benefits (Advantage)

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Description
Support region in terms of learning needs

• Plan and update regional training schedules according to region’s expressed needs and budget
• Perform regional needs analysis to identify performance gaps and proposed appropriate solutions
• Coach sales on identified performance gaps as per request from regional manager
• Calculate return on learning investments on request.

Implement learning intervention

• Prepare for event as per lesson plan and   learning content
• Facilitate the learning intervention according to lesson plan and TCF principles
• Report errors on learning material to moderator to correct

Assess learners

• Prepare learners for assessments
• Invigilate and mark assessments
• Provide support to learners “not yet competent”
• Provide assessment feedback to learners
• Report on errors on assessment to moderator to correct

Manage learning processes

• Complete and record attendance register
• Complete and record learner results
• Complete and record facilitator report

Design learning material 

• Collate relevant course content
• Develop learning material as per set requirements 
• Submit learning material to line manager for moderation and approval

TCF

• Treat learners fairly when facilitating learning
• Treat learners fairly when they are assessed

Requirements
FORMAL EDUCATION

• Relevant Tertiary qualification- BCOM Degree
• Occupational Directed Education Training and Development Practitioner Qualification (ETDP) or equivalent 

 TECHNICAL/LEGAL CERTIFICATION 

• Assessor scope with INSETA will be an advantage – this means the job incumbent must have industry experience and a relevant qualification e.g. Wealth Management NQF 5
• Certified Financial Planner as an added advantage
• Valid driver’s license

EXPERIENCE  

• 2 years training and development
• 2 years in the insurance industry
• 1 year facilitation

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Description
Grow the Value of New Business

• Align the National Sales Strategy with the Key Account Strategy and the implementation thereof
• Contribute to the growth of the in force book by 1% a month
• Monitoring of withdrawal performance per Market
• Monitoring of collection persistency
• Acquisition of new worksites – guided by defined client profile and strategy
• Implement retention initiatives at worksites/Markets
• Implement agreed initiatives to achieve production targets and deliverables

Distribution Management

• Management of distribution channel in line with National strategic objectives.
• Effective management of resources
• Perform opportunity assessments and monitor market share and growth
• Manage and monitor activities of the allocated Markets
• Develop a plan to penetrate markets and diversify Products as per set target
• Identify and facilitate up and cross-selling opportunities within the Group
• Stakeholder management and engagement both internally and externally

Efficiency Management

• Effective management of resources
• Effective resource planning for the region for the short and long term
• Promote the Digital drive to the Stakeholders and Clients
• Liaise and manage the Regional projects that are in line with the Key Account Management mandate

Identify and maintain worksites

• Develop and implement sales strategy for each worksite
• Conduct market research and provide guidance in terms of current and future business opportunities
• Business development and unearthing of new sales and business opportunities
• Undertake appropriate planning for new and existing markets
• Co-ordinate and direct sales and market initiatives

Manage the Regulatory requirements

• Ensure adherence to legislative requirements, Assupol and worksite processes, procedures and policies
• Quality and relationship management of the Markets
• Full compliance to legislative requirements

Reporting obligations

• Submit Monthly KAM reports
• Participation in Sales meetings

Requirements

FORMAL EDUCATION

• 3-year tertiary qualification (Business/Commercial/Management/Marketing)

TECHNICAL/ LEGAL CERTIFICATION

• RE 5 (Advantage)

EXPERIENCE

• 3-5 years’ experience in the Insurance Sector or Financial Services Industry, preferably within the worksite marketing environment.
• Market and business development experience
• 1 -2 years Sales management experience
• 2 years Internal and External Client Networking
• 2 years Key Account Management and Marketing experience.
• 2 years Stakeholder management